Simmons Rockwell Ford Inc.

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Reviews

3.6
Average based on 11 reviews
  • Misleading and unprofessional

    First, the car that we had inquired about was not on the lot when we arrived for our appointment and we had to go off and have lunch while they we...


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    First, the car that we had inquired about was not on the lot when we arrived for our appointment and we had to go off and have lunch while they went to Bath to get the car back. The trade in allowance for our 2009 Subaru was well below the expected value based on mileage, condition and NADA ratings. We were told that Simmons-Rockwell discounts the new car prices instead of providing those trade-in values. Since the new car prices were the reason we came in, this is just a scheme to move the money from one side to the other and there is no advantage in going to Hornell for the prices offered. On the way to pick up our 2015 Subaru Legacy, I was contacted with the news that the passenger side window could not be operated and it needed parts and service. I was disappointed that S-R did not inspect this car thoroughly enough to discover this. Now we will have to have that fixed locally. Finally, part of the deal with our salesman was to leave with a full tank of gas. But when I took the keys, the car was empty. The salesman said he would fill it, but he only put about 1/3 tank of gas in it as I discovered a mile down the road, and had to fill it myself. Considering that I had relieved S-R of the window problem by taking the car as is, this was a petty act that cost S-R a lot in customer satisfaction, referrals, and future business.

    Shopped for a used car
    Does not recommend this dealer
    Did make a purchase
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  • The best place to get a car!

    I have purchased my last 3 vehicles from Simmons Rockwell in Hornell location. The first car, chevy malibu, I had a rollover accident in after onl...


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    I have purchased my last 3 vehicles from Simmons Rockwell in Hornell location. The first car, chevy malibu, I had a rollover accident in after only having it for 5 or 6 months. I came down the next day, as I was lucky and did not get hurt, and Phil Cornell went above and beyond a second time to make sure I was able to get a new car. I purchased a chevy impala that day. Then my parents truck broke down and they went to Simmons Rockwell for a new truck. They asked me to drive them there to pick up their new truck. I started looking around and I saw the Jeep. I went in and asked the salesman if I could take it for a ride. Of course he said. I was sold! Got a great price and was able to drive home that day in my new Jeep! Everyone there was very pleasant, asked if I would like coffee or tea. I realize it takes time for the staff to get all the paperwork and loans approved, but they all made it great experience! I tell all my friends and co-workers if you need a car, go to Simmons Rockwell! Thank you very satisfied customer Denise M Smith 7/31/2016

    Shopped for a new car
    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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  • Extremely Happty

    I went to another dealership showed up for an appointment expecting the car I wanted to be there like promised, waited for an half hour only to fi...


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    I went to another dealership showed up for an appointment expecting the car I wanted to be there like promised, waited for an half hour only to find out the salesman didn't get the car I was to look at and he started working with another customer at the time of my appointment. Needless to say I was upset and frustrated so I decided to give Simmons a shot and I was amazed. I was greeted by Jake and from the minute I told him what we wanted he was wonderful. He answered all my questions, was fast and took great care of me. So thank you Jake for helping me purchase my new car thank you for your excellence service and you will be getting my referrals and any of my families next business.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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