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Reviews

Average Ratings

4.3
626 lifetime reviews. Includes reviews of Apple Ford Lincoln from DealerRater.com
  • Great service dept...11 years experience

    I have nothing but good things to say about Apple Ford's service department. My husband and I have had a few recalls between us and all repairs ha...


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    I have nothing but good things to say about Apple Ford's service department. My husband and I have had a few recalls between us and all repairs have been made quickly. Scheduling an appointment has been easy, there's a free shuttle available if you need it, the time for repairs has been accurate, and everyone has been so pleasant. And, most recently, my car has been returned to me after being washed. I've also had regular maintenance performed there, as has my husband....nothing negative to say about any of our experiences.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Over and above effort to obtain Ford corrosion warranty
    March 24, 2017

    Even though all internet sites indicated Ford would not honor there 5 year corrosion warranty, and when first submitted they did reject it. Curtis...

    Apple Ford Lincoln

    We are happy to hear that Curtis was able to be so helpful Carl! Thank you very much for the review. Our number one goal is to make sure our custo...


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    Even though all internet sites indicated Ford would not honor there 5 year corrosion warranty, and when first submitted they did reject it. Curtis was persistent and sent more pictures and emails until Ford fixed both rusted rear fenders. Apple ford's body shop "Tri state collision" also did great job on the repair. Apple ford gave me faith in buying a Ford again after seeing rust on a $ year old certified 2012 FORD escape. Thanks again Carl

    Does recommend this dealer
    Came in for service or repair
    Apple Ford Lincoln

    We are happy to hear that Curtis was able to be so helpful Carl! Thank you very much for the review. Our number one goal is to make sure our customers get what they deserve and we will always be there to help whenever we can!


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  • Very happy with this experience
    March 12, 2017

    He came out to meet us during the deal normal as you would expect. Not in this case we talked and came to an agreement that we would both be happy...

    Apple Ford Lincoln

    We are so happy to hear this, thank you very much for the review! We pride ourselves on being reasonable and helpful! We hope you enjoy your new r...


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    He came out to meet us during the deal normal as you would expect. Not in this case we talked and came to an agreement that we would both be happy with. Not your usual used car manager he was more like a real human being.

    Does recommend this dealer
    Apple Ford Lincoln

    We are so happy to hear this, thank you very much for the review! We pride ourselves on being reasonable and helpful! We hope you enjoy your new ride!


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  • Milk the customer
    February 28, 2017

    Have a Lincoln and two Fords that I had been taking to Apple Ford for maintenance. Amazing how the service person will find things to fix on ever...

    Apple Ford Lincoln

    Thank you for the review, Clif. We are sorry to hear you feel this way as we always try to suggest repairs that will keep vehicles running as smoo...


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    Have a Lincoln and two Fords that I had been taking to Apple Ford for maintenance. Amazing how the service person will find things to fix on every other visit. After the last visit when they recommended several expensive repairs, I decided to take my car to an independent mechanic I had known for years. He pointed out that several items recommend by the dealer were just fine, then repaired an item the dealer had overlooked. Mt recommendation is beware of this dealer.

    Does not recommend this dealer
    Came in for service or repair
    Apple Ford Lincoln

    Thank you for the review, Clif. We are sorry to hear you feel this way as we always try to suggest repairs that will keep vehicles running as smooth as possible. It is always the customers choice to what ultimately should be done but we never want anyone feeling this way. We hope that we can be of assistance to you in the future, please feel free to contact us with any questions you may have.


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  • Great experience
    February 19, 2017

    Michael Johnson was really great. He answered all our questions and we felt we came to a great deal purchasing the car!! Thanks again for the gre...

    Apple Ford Lincoln

    Thank you so much for the 5 star review! We are so happy to hear that you had such a great car buying experience with Micheal and you were able to...


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    Michael Johnson was really great. He answered all our questions and we felt we came to a great deal purchasing the car!! Thanks again for the great service.

    Does recommend this dealer
    Apple Ford Lincoln

    Thank you so much for the 5 star review! We are so happy to hear that you had such a great car buying experience with Micheal and you were able to find what you were looking for! Hope you have a great day!


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  • Stay away from this place
    February 11, 2017

    This place is all about sneaking warrentys in your purchase . They put a $3388 warranty on my car without ever asking me that I found out later fr...


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    This place is all about sneaking warrentys in your purchase . They put a $3388 warranty on my car without ever asking me that I found out later from the bank that my loan was for over 20k when it should of been 17k like I was told by the dealer. They put the warranty in very small print and do not tell you they added it and do not tell you what it includes. They also would rather not sell you the car if you do catch the warranty they sneak in. Better of going to a different dealer then these xxxx bags

    Does not recommend this dealer

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  • Poor service and car
    February 9, 2017

    Bought a used 2015 focus from Apple Ford Columbia, Md the last day of Dec 2016. Was promised an owners manual... "we owe you" document... as part...


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    Bought a used 2015 focus from Apple Ford Columbia, Md the last day of Dec 2016. Was promised an owners manual... "we owe you" document... as part of closing which I never received... even after emailing the salesman three times, It is now the second week in Feb. This has safety implications without written instructions on how to work mirrors etc. Also did not get a copy of the warranty page from the car window which states... "a copy of this page must be given to customer". Drove the car to FL and had the same transmission problems that Focus owners have been complaining to Ford about for years... stuttering and stumbling. This problem is a major class action suit in Australia and several states in US and has had a recall in US. Was given a 100,000-mile warranty on the transmission which sounds great until you realize it is not from Ford but another company. The fine print of the contract indicates that a $100 co-pay in required each time the vehicle is returned for service. The "fix" for the problem according to owners who have had it done is about 3,000 miles. If you drive 20,000 miles a year that equates to about $600-700 a year or $3,000-3,500 for five years in warranty costs plus the hassle of going back to the dealer or another facility for the adjustment!! Great warranty?? Shame on Ford and the dealer for follow-up. Is this customer service? Not in my book! Let the buyer beware!! Traded the 2015 at another dealer after one month and got a 2016 manual five-speed Focus. Previously had a 2009 Focus manual with 176,000 miles. Great car... what happened Ford?? Sorry Apple Ford Columbia... not a good experience at your dealership.

    Does not recommend this dealer

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  • Awesome Buying Experience!!
    February 6, 2017

    I must say that this was one of the most painless and actually pleasurable buying experiences I have ever had in my life. Mike Johnson and Mike th...

    Apple Ford Lincoln

    We are so happy to hear that you had such a great car buying experience with us, thank you for the review! We agree that Mike and Mike are great a...

    Apple Ford Lincoln

    We are so happy to hear that you had such a great car buying experience with us, thank you for the review! We agree that Mike and Mike are great a...


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    I must say that this was one of the most painless and actually pleasurable buying experiences I have ever had in my life. Mike Johnson and Mike the F & I guy were an absolute joy to work with. Apple Ford has gained a customer for life in me!!!

    Does recommend this dealer
    Apple Ford Lincoln

    We are so happy to hear that you had such a great car buying experience with us, thank you for the review! We agree that Mike and Mike are great at what they do and super helpful. We hope to see you again soon!

    Apple Ford Lincoln

    We are so happy to hear that you had such a great car buying experience with us, thank you for the review! We agree that Mike and Mike are great at what they do and super helpful. We hope to see you again soon!


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  • Great transaction
    February 3, 2017

    We purchased a 2016 Ford focus and could not have asked for a better experience. Mike was the consumate professional. He was always upbeat and hel...

    Apple Ford Lincoln

    Thank you so much for taking the time to write this review, William! We are so happy to hear that Mike and the rest of the Apple team was so helpf...


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    We purchased a 2016 Ford focus and could not have asked for a better experience. Mike was the consumate professional. He was always upbeat and helpful and went to bat for us with the management team. Thanks to the entire Apple team we are so happy with our new purchase.

    Does recommend this dealer
    Apple Ford Lincoln

    Thank you so much for taking the time to write this review, William! We are so happy to hear that Mike and the rest of the Apple team was so helpful! Congratulations on your purchase!


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  • Excellent service provided.
    January 25, 2017

    Curtis, was extremely helpful and courteous from start to finish. Apple Lincoln is where I will purchase my new Lincoln in Dec.2017. Keep...

    Apple Ford Lincoln

    Thank you for the amazing review, Tony! It is great to hear that Curtis was able to help you through the entire car buying process. We can't wait ...


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    Curtis, was extremely helpful and courteous from start to finish. Apple Lincoln is where I will purchase my new Lincoln in Dec.2017. Keep me Happy!!!!!!

    Does recommend this dealer
    Came in for service or repair
    Apple Ford Lincoln

    Thank you for the amazing review, Tony! It is great to hear that Curtis was able to help you through the entire car buying process. We can't wait to see you in December!


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