Apple Ford Lincoln

Lincoln Service Dept: steering seized on our 2014 Lincoln MKT. Apple was the closest Lincoln dealership. Donnie advised he could not look at for a week & suggested towing to a closer Lincoln service place. A week passed, I called, he denied I brought the car in over a week ago. Told me it was my problem, not his. Accused me of screaming at him, & told me to have the car towed out of his service area. Adversarial attitude… not a good representative of Ford Lincoln. I have one star because they let us bring the car in after the steering seized & we had 150 more miles to drive to get home. Other than that, he never returned my calls during the last week. He also hung up on me when I asked to whom I was speaking to let him know my car was going to be towed to a closer dealership that would be looking at it within 2 days.

Apple Ford was great and provided me with exceptional service. My vehicle needed major service and Apple Ford was the first dealership that I contacted. Donnie was great, timely and pleasant to work with. Their customer service is wonderful and they were diligent in getting me back on the road quickly and safely. Thank you Donnie and Apple Ford!

I bought a 2020 Chevy Silverado from the commercial department! 1st problem was the brakes! It sounds like a metro bus when I stop, they had me bring it in and they kept the vehicle for four days to do a brake job and somehow it’s worse. I can’t get a honest answer if they will fix it! 2nd problem, I transferred my tags from my old vehicle to my new one and was still charged for new tags… When I asked about it I was told they would issue me a refund, well a couple months later and that didn’t happen yet either! I understand people are busy but to lie and scam people is UNACCEPTABLE!!! BUYERS BEWARE!!!!! READ ALL YOUR DOCUMENTS!!!!!

I have been a customer for more than 20 years. The Service staff , generally, is efficient and helpful. Ben at Quicklane is my go-to person for service-- always clear and helpful.

Came in the get the Works package done. Very happy, Done right the first time. Will be back very soon. Prices are cheaper than jiffylube.

Service visit for recall and warranty work was very poor experience. Too long of a story to share but will never go back and suggest you stay away. Buyer beware!

Ford is the only dealership I have used in the 13 years, I have had my car. Apple Ford takes excellent care of my car - no matter what! All of the staff seems to go overboard to see that I am satisfied. I would recommend them at all cost! It has been worth every minute of my time with them!

Donnie and Pete attended to all my needs. They always see that all my vehicles issues are resolved. I could not ask for a more professional and courteous experience.

They were kind Courteous professional and timely. They kept me informed on the progress of my car I was a formed on exactly what my car needed

I bought a used vehicle recently and was told less than a month after that I need to replace two of my tires. Do not trust this place even if they show you all the inspection report. After calling the office, all I was told is that they can’t do anything about it.