Honda of Salem

They went above and beyond to be helpful and kind. I would highly recommend Honda Salem, and in particular, their service department! Shout out to Ashley 😊

Staff was polite and friendly.. service was done in a timely manner. I will come back in the future

The took care of my concerns and tried to troubleshoot a couple of phantom random symptoms. Great communication.

I got my car in a timely manner. Andy was attentive. The only issue I had was some push back from the mechanic about my service.

We took our car in to find the source of a leak in the ceiling. They decided it was the result of a soda spraying all over my car (which has NEVER happened!). They would not listen to how the stain showed up or investigate further. When I picked up my car it was parked exactly where I had dropped it off that morning. They had not moved it - clearly only opened the door and briefly looked! This car is under warranty and I expected at least the courtesy of doing a mediocre job. This was ridiculous.

We were a bit unsure if the repair would work because I've never had any problems with the electrical system where the symptoms changed day by day. Hopefully, this repair will permanently solve the problem. I'm going to monitor it carefully and report back to the technician who worked on it. I'm withholding a 5 rating overall until some time has passed, the problem doesn't resurface, and my confidence in the car is restored. Ask me again in a month. Best, Ed Boock

No time to do this It was a good experience. The oil change got done.

I took my car in on November 8 to get an oil change and I got a text message from Ashely saying they found a coolant leak when I picked up my car she wasn't there and the girl that checked me out said she would be giving me a call to follow up on it. I never heard back anything so I called backDecember and called twice and order to hear anything back and finally messaged me back on December 21 saying it was covered by warranty but that it was back ordered and that she would give me a call once they have it. She did not explain to me that there was $100 deductible she sent me a screenshot of paperwork I signed but never verbally explained to me that I had $100 deductible She just told me that I had to put the address down of where I was going for my Lyft ride home and told me to wait on the other side of the wall so luckily I had the funds for it but communication about deductible or any money service is going to cost I think is highly important for the customer

Always complete info on any car issues or what needs to occur in the future.

Service was quick and done well. Clean and warm facility. Steve was a pleasure to deal with.