New 877-259-2126 Dealer Website
Used 877-298-6164 Email Dealer
Service 866-901-4243

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Sales 8:00 AM - 8:00 PM
Service 7:30 AM - 6:00 PM
Mon 8:00 AM - 8:00 PM
Tue 8:00 AM - 8:00 PM
Wed 8:00 AM - 8:00 PM
Thu 8:00 AM - 8:00 PM
Fri 8:00 AM - 8:00 PM
Sat 8:00 AM - 8:00 PM
Sun Closed
Mon 7:30 AM - 6:00 PM
Tue 7:30 AM - 6:00 PM
Wed 7:30 AM - 6:00 PM
Thu 7:30 AM - 6:00 PM
Fri 7:30 AM - 6:00 PM
Sat 8:00 AM - 3:00 PM
Sun Closed
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Reviews

4.8
409 lifetime reviews. Includes reviews of Nelson Mazda from DealerRater.com
  • THIS is how car buying should be!!

    This is not your typical car dealership, and these and not typical salesmen! I really can't say enough about how much these guys took care of me a...

    Dealer Response

    First I wanted to thank you for taking the time to write about your experience and share it with us. We take being transparent very seriously and ...


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    This is not your typical car dealership, and these and not typical salesmen! I really can't say enough about how much these guys took care of me and made me feel very super comfortable with the entire buying process! I wanted to take a look at a certified CX-9 they had on the lot. I walked in and met Ben, and told him my situation, and he pulled it around, let me take a look, and then took a test drive. Ben listened to what I was looking for in the car, and let me just drive and form my own opinion of the car. He did not try to push it on me, or point our features that I already knew about, he just let me drive! Thank you!! When we got back to the dealer I met a few other of the guys that I would be working with, asked me how I liked the car, and again made me feel at home, with no pressure. It seemed clear that they wanted to help me find the right car - not just sell me that car! Turns out, that was the right car. Once I decided to purchase, Ben and the team got to work, and explained every step of the process which was very helpful very much the way I like to conduct business. Ben made sure that the entire process was as open and transparent as possible. The trip to the finance department was painless as well. They explained to me a few of the additional services they offered, I refused most of them with no problem, but did agree to purchase an extended warranty. Within an hour or so, all the paperwork was done, the keys were in my hand, and I was driving away! Not only happy with the car, but also happy with the experience! Update: Once I got the car home I noticed two very small things (windshield wiper and and second remote battery) that needed to be replaced. I took the car in, and both were replaced very quickly with no charge. NELSON ROCKS!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    First I wanted to thank you for taking the time to write about your experience and share it with us. We take being transparent very seriously and we're so glad that your experience mirrored the expectations we have of our staff. I will certainly pass on your encouragement to our teams, including Ben. Thanks agian!


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  • True Customer Driven Service
    February 25, 2017

    My entire experience with Nelson Mazda was truly driven by what I wanted for my vehicle purchase. Ben, Adam, and David listened to what I wanted a...


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    My entire experience with Nelson Mazda was truly driven by what I wanted for my vehicle purchase. Ben, Adam, and David listened to what I wanted and did everything to ensure I got the vehicle I wanted and the best deal, I appreciated their responsiveness, attention to detail, and the respect for my time in getting the deal done. I would highly recommend Nelson Mazda and tell them to specifically ask for Ben to help them get the best deal on the vehicle of their choice! Thanks guys for an enjoyable car buying experience!

    Does recommend this dealer

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  • Used Car Shopping New Car Bought

    Working with Tom was a delight, it was because of him (and of course the price) that we choose to purchase a new car the same day. This was the fi...


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    Working with Tom was a delight, it was because of him (and of course the price) that we choose to purchase a new car the same day. This was the first dealership we had visited and expected to visit others before taking the plunge, however Tom's knowledge and honesty won us over. Nelson Mazda's business plan is like no other, their salesmen do not work on commission. This makes the buying process so much more relaxed. I would go back to them and/or recommend them to everyone. Thank you all for making it an easy purchase!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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Service & Repair

About Our Dealership

Dealer on Cars.com since March 2000

Robert Nelson is the president of five different automobile entities between Oklahoma and Tennessee: Nelson Mazda in Tulsa, OK; Nelson Nissan in Broken Arrow, OK; Nelson Mazda in Antioch, TN; and Nelson Mazda in Franklin, TN. He has been in the automotive industry since 1975, and has developed his company as an outlet for the Gospel. The company's slogan, "We'll make a believer out of you" emphasizes his mission.

"We'll Make a Believer Out of You!"