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Used 877-298-6164 Email Dealer
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Reviews

Average Ratings

4.8
406 lifetime reviews. Includes reviews of Nelson Mazda from DealerRater.com
  • THIS is how car buying should be!!

    This is not your typical car dealership, and these and not typical salesmen! I really can't say enough about how much these guys took care of me a...

    Dealer Response

    First I wanted to thank you for taking the time to write about your experience and share it with us. We take being transparent very seriously and ...


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    This is not your typical car dealership, and these and not typical salesmen! I really can't say enough about how much these guys took care of me and made me feel very super comfortable with the entire buying process! I wanted to take a look at a certified CX-9 they had on the lot. I walked in and met Ben, and told him my situation, and he pulled it around, let me take a look, and then took a test drive. Ben listened to what I was looking for in the car, and let me just drive and form my own opinion of the car. He did not try to push it on me, or point our features that I already knew about, he just let me drive! Thank you!! When we got back to the dealer I met a few other of the guys that I would be working with, asked me how I liked the car, and again made me feel at home, with no pressure. It seemed clear that they wanted to help me find the right car - not just sell me that car! Turns out, that was the right car. Once I decided to purchase, Ben and the team got to work, and explained every step of the process which was very helpful very much the way I like to conduct business. Ben made sure that the entire process was as open and transparent as possible. The trip to the finance department was painless as well. They explained to me a few of the additional services they offered, I refused most of them with no problem, but did agree to purchase an extended warranty. Within an hour or so, all the paperwork was done, the keys were in my hand, and I was driving away! Not only happy with the car, but also happy with the experience! Update: Once I got the car home I noticed two very small things (windshield wiper and and second remote battery) that needed to be replaced. I took the car in, and both were replaced very quickly with no charge. NELSON ROCKS!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    First I wanted to thank you for taking the time to write about your experience and share it with us. We take being transparent very seriously and we're so glad that your experience mirrored the expectations we have of our staff. I will certainly pass on your encouragement to our teams, including Ben. Thanks agian!


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  • very good experience
    February 18, 2017

    First time ever had a good experience with car dealer anywhere Ben was very helpful and a pleasure to deal with and answered all questions fully


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    First time ever had a good experience with car dealer anywhere Ben was very helpful and a pleasure to deal with and answered all questions fully

    Does recommend this dealer

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  • Out of state purchase
    February 15, 2017

    it was a pleasure dealing with Nelson Mazda as well as Ben. They made purchasing a new car as seamless no as pleasureable aspossible. The vehicl...


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    it was a pleasure dealing with Nelson Mazda as well as Ben. They made purchasing a new car as seamless no as pleasureable aspossible. The vehicle we purchased was as described and Ben deffinitly over delivered . I would recommended Ben and Ken to anyone in the market to purchase a new or used vehicle .

    Does recommend this dealer

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  • New to me purchase
    February 10, 2017

    Went in after work with a preapproval letter in hand. After agreeing to the vehical, the beat the pre-approval offer. Somewhat of a quick process...


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    Went in after work with a preapproval letter in hand. After agreeing to the vehical, the beat the pre-approval offer. Somewhat of a quick process moving thru the entire process. Will be one of the top dealers to visit when I am ready for another vehical.

    Does recommend this dealer

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  • Great customer service in the area
    February 7, 2017

    I believe in keeping business in the area and Nelson Mazda is one of the places I have dealt with in the last 16 years


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    I believe in keeping business in the area and Nelson Mazda is one of the places I have dealt with in the last 16 years

    Does recommend this dealer
    Came in for service or repair

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  • Relaxed, no pressure
    February 1, 2017

    Our salesperson, Warner Jenkins, was very knowledgeable, friendly and very accommodating. We were able to express our needs and our budget and he...


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    Our salesperson, Warner Jenkins, was very knowledgeable, friendly and very accommodating. We were able to express our needs and our budget and he went out of his way to meet our expectations with a level of professionalism that was very evident and appreciated. The entire staff at the dealer were all very friendly and welcoming. This is our 3rd Mazda and we will continue to stay loyal to this make of car and look forward to working with Nelson Mazda with maintenance and care of our new car.

    Does recommend this dealer

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  • Such an easy an fun Car Purchase
    January 31, 2017

    Ben M. and the crew at Nelson Mazda are one of a kind when it come to thoroughness and customer service from start to finish. My wife and I are so...


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    Ben M. and the crew at Nelson Mazda are one of a kind when it come to thoroughness and customer service from start to finish. My wife and I are so glad we stumbled upon them at Nelson Mazda. I would have no hesitation sending any friend or family to Nelson in the future and plan on returning myself when I find myself needing a new or used vehicle in the future.

    Does recommend this dealer

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  • Great experience, great dealer
    January 28, 2017

    I've been a Nelson customer for over 16 years. Today Ben, Steve and Ken made my recent buying experience perfect. They are great at understand th...


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    I've been a Nelson customer for over 16 years. Today Ben, Steve and Ken made my recent buying experience perfect. They are great at understand the customer's needs and work with you as a trusted advisor. Through the years their sales and service staff have delivered consistent distinctive service.

    Does recommend this dealer

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  • Fantastic
    January 21, 2017

    Fantastic Experience. My salesman Ben M. was a pleasure to deal with and very knowledgeable about the different vehicles on the lot. I highly reco...


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    Fantastic Experience. My salesman Ben M. was a pleasure to deal with and very knowledgeable about the different vehicles on the lot. I highly recommend visiting the showroom. Also, working with David in the finance department was a pleasure. He explained everything to me and was not a "pressure" type person. THANK YOU All!!

    Does recommend this dealer

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  • Another great car from Nelson.

    My son needed another car, so I found a Civic a Nelson at the Hickory Hollow location and went up there to look at it. My salesperson was Ben M b...

    Dealer Response

    First of all, thank you so much for giving us the opportunity to earn your business again, Michael. We appreciate you taking the time to leave fee...


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    My son needed another car, so I found a Civic a Nelson at the Hickory Hollow location and went up there to look at it. My salesperson was Ben M because I bought a new MX-5 from him last year (I love the car). So, we met again and we looked and drove it around and liked the car. The buying process went great. Al (sales manager)and Ben were a great team to work with and they gave us a good deal on my son's car. My son is really happy with the car and would go there again if we another vehicle.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    First of all, thank you so much for giving us the opportunity to earn your business again, Michael. We appreciate you taking the time to leave feedback for us. Glad you were able to work with Ben again, he's a great guy.


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