Reviews

Average Ratings

4.8
462 lifetime reviews. Includes reviews of Nelson Mazda from DealerRater.com
  • THIS is how car buying should be!!

    This is not your typical car dealership, and these and not typical salesmen! I really can't say enough about how much these guys took care of me a...

    Dealer Response

    First I wanted to thank you for taking the time to write about your experience and share it with us. We take being transparent very seriously and ...


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    This is not your typical car dealership, and these and not typical salesmen! I really can't say enough about how much these guys took care of me and made me feel very super comfortable with the entire buying process! I wanted to take a look at a certified CX-9 they had on the lot. I walked in and met Ben, and told him my situation, and he pulled it around, let me take a look, and then took a test drive. Ben listened to what I was looking for in the car, and let me just drive and form my own opinion of the car. He did not try to push it on me, or point our features that I already knew about, he just let me drive! Thank you!! When we got back to the dealer I met a few other of the guys that I would be working with, asked me how I liked the car, and again made me feel at home, with no pressure. It seemed clear that they wanted to help me find the right car - not just sell me that car! Turns out, that was the right car. Once I decided to purchase, Ben and the team got to work, and explained every step of the process which was very helpful very much the way I like to conduct business. Ben made sure that the entire process was as open and transparent as possible. The trip to the finance department was painless as well. They explained to me a few of the additional services they offered, I refused most of them with no problem, but did agree to purchase an extended warranty. Within an hour or so, all the paperwork was done, the keys were in my hand, and I was driving away! Not only happy with the car, but also happy with the experience! Update: Once I got the car home I noticed two very small things (windshield wiper and and second remote battery) that needed to be replaced. I took the car in, and both were replaced very quickly with no charge. NELSON ROCKS!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    First I wanted to thank you for taking the time to write about your experience and share it with us. We take being transparent very seriously and we're so glad that your experience mirrored the expectations we have of our staff. I will certainly pass on your encouragement to our teams, including Ben. Thanks agian!


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  • Nelson Mazda
    October 18, 2017

    Joseph was very helpful very kind he deserves a raise because he does not give up on customers I am very thankful to have found someone like him h...


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    Joseph was very helpful very kind he deserves a raise because he does not give up on customers I am very thankful to have found someone like him he treated me with the utmost respect so thank you I would definitely recommend all my friends

    Does recommend this dealer

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  • Five hour wait to complete transaction .

    After a FIVE HOUR wait my transaction is still not completed. I would have went elsewhere if not for my son wanting that car. Ridiculous.


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    After a FIVE HOUR wait my transaction is still not completed. I would have went elsewhere if not for my son wanting that car. Ridiculous.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Experience

    I was dreading going and looking for a car. I stopped by Mazda first and had a great experience. I continued shopping and came back to Mazda to ...


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    I was dreading going and looking for a car. I stopped by Mazda first and had a great experience. I continued shopping and came back to Mazda to purchase my vehicle. I had been working at used cars and they made it possible for me to purchase a new vehicle and still remain in my desired payment range.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • A great comfort after a total loss accident.
    October 4, 2017

    I was rear ended on the interstate and my car was a total loss. My parents bought both of their vehicles from Nelson Mazda and recommend I come he...


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    I was rear ended on the interstate and my car was a total loss. My parents bought both of their vehicles from Nelson Mazda and recommend I come here to find a new vehicle. I never imagined I could afford a new vehicle but Joseph got me set up in one with no hassle. They took care of everything, it was so easy. Joseph, Steve, Ben, and Randy we're all extremely nice and helpful, and they had me in a new vehicle as soon as I was cleared to purchase at a fair rate with an incredible warranty. I could not be happier with my experience.

    Does recommend this dealer

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  • Very pleasant experience
    October 3, 2017

    Dealt with Adam and Joe, made for a very pleasant experience. Fair price, excellent vehicle, honest answers. Ben explained everything and answer...


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    Dealt with Adam and Joe, made for a very pleasant experience. Fair price, excellent vehicle, honest answers. Ben explained everything and answered all questions at signing. They accommodated my requests down to the smallest detail.

    Does recommend this dealer

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  • Drove from out of town for a vehicle. Fast and courteous.
    October 1, 2017

    My wife worked with two salespersons online, which encouraged us to invest a two-hour drive to see a vehicle. Once we got there, the vehicle was w...


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    My wife worked with two salespersons online, which encouraged us to invest a two-hour drive to see a vehicle. Once we got there, the vehicle was what we expected and two other sales people (Humberto and Ben) made the rest of the deal fast and easy.

    Does recommend this dealer

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  • Wonderful Experience All Around

    I'm so glad I went to Nelson Mazda first. I was interested in a CX3 but not necessarily ready to go beyond a test drive. The salesperson Lee was g...


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    I'm so glad I went to Nelson Mazda first. I was interested in a CX3 but not necessarily ready to go beyond a test drive. The salesperson Lee was genuinely interested in my needs/preferences and helped me decide on the model and options right for me. I love my new car and the choosing/buying process at Nelson Mazda was pleasant and easy.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • COMFY
    September 26, 2017

    I was assisted by Joseph at Nelson Mazda in Antioch. He couldnt have been nicer and more accommodating. He put absolutely no pressure on me when d...


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    I was assisted by Joseph at Nelson Mazda in Antioch. He couldnt have been nicer and more accommodating. He put absolutely no pressure on me when deciding my car purchase. My experience was very comfortable and pleasant. Joseph made it easy. Keep up the great work!

    Does recommend this dealer

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  • Purchasing this car was a pleasant experience.
    September 19, 2017

    The staff at this dealership were all very pleasant and good to work with. They are patient and clearly explained everything that occurred during...


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    The staff at this dealership were all very pleasant and good to work with. They are patient and clearly explained everything that occurred during the process. I really felt that they were concerned about me. To a person, from the salesman to finance to the people who work in services, I can say that it is obvious that customer satisfaction was a priority.

    Does recommend this dealer

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