Patrick Volvo Cars

4.8 out of 5 4.8

Reviews

4.8 out of 5 4.8
30 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 5.0 out of 5
    November 15, 2019

    The experience was delightful. It was efficient and seamless. Justin Rupp and Brett Johnson provided impeccable customer service. I will be a Volvo... customer for years to come.

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    Shopped for a new car
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    Dealer Response

    Hi Anthony, We are incredibly grateful that you took the time out to leave us this review. Patrick Volvo Cars strives to put customer satisfaction as... top priority and we are committed to our customers. We are delighted to hear that Justin and Brett made your visit a memorable one. Its customers like you that make our job wonderful. We look forward to serving you again. -Patrick Automotive Group Customer Relations Team

  • 5.0 out of 5
    October 8, 2019

    Babatola Akinola. The best salesman I've worked with inside and outside the automotive industry. He was professional, knowledgeable, and friendly. One... of the things I liked about the experience was there was no pressure at all. He let me decide if I wanted the car or not and if it was in my budget. I was not pressured into something I didn't want.

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    Dealer Response

    We are very happy to hear that your experience at Patrick Volvo was one that you felt worthy enough to share with everyone and we sincerely appreciate... the 5 Star Review!! The Patrick Automotive Group is working hard to make a difference in the customer experience and we are delighted to see that Babatola your visit a memorable one. We look forward to building a relationship with you! Thank you again! -Patrick Automotive Group Customer Relations Team

  • 1.0 out of 5
    September 27, 2019

    I've been bringing my old Volvo (2007) here for service for the last 4 years. The level of service I receive from the technicians and desk personnel are... always excellent. I WISH I CAN SAY THE SAME THING ABOUT THE PEOPLE HANDLING PHONE CALLS and website. I tried to schedule a service appointment on the website but it did not take. I tried to use the chat function but the person at their chat desk responded that he cannot help and I should call. After a few minutes someone from their Sales desk called me and she obviously did not have any idea why she was calling me. After informing her what I need, I was transferred to 2 other individuals who obviously did not know what they were doing. I love my old car and would prefer to hold on to it. That is why I only have Volvo technicians work on it. I will be looking for another Volvo dealership to service my old car because I can't handle all this frustration and work just to get a routine old change.

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    Does not recommend this dealer
    Came in for service or repair
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    Dealer Response

    Hi Rossana, We are reaching out to apologize for your unpleasant experience with Patrick Volvo Service Department! It is disappointing to hear when... we are striving to dedicate ourselves in making the sales and service experience for every customer an enjoyable one. We appreciate the feedback and make sure the service manager is aware of your experience. Although we realize your time is valuable our customer service department would like the opportunity to further research your experience. Unfortunately online review profiles don't provide us enough information for our research so if you would email customerservice@patrickcars.com with your full name, date of visit, email or best number of contact it would be helpful. -The Patrick Automotive Group Customer Relations Team

  • 5.0 out of 5
    July 24, 2019

    I recently purchased a used Volvo XC90 from Patrick Volvo in Schaumburg, IL from Ashvin. We had an excellent experience from the moment I first inquired... about the vehicle until the moment we drove off in the vehicle from the dealership. Ashvin went above and beyond as a salesperson, even giving me his personal cell phone number and encouraging me to reach out at any time, even on his day off. I highly recommend Patrick Volvo and will definitely look to purchase future vehicles from them.

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    Shopped for a used car
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    Dealer Response

    Hi Duriel! Thank you so much for your 5 star review! We are ecstatic that Ashvin was able to help you with all of your needs. Congratulations on your ...Volvo XC90! We can't wait to start building our relationship with you. -Patrick Automotive Group Customer Relations Team

  • 5.0 out of 5
    June 20, 2019

    This entire experience was a great one with attentive, personable and sincere staff. Everyone from my sales person to the sales manager and finance person... made me feel appreciated and comfortable as a customer. Thank you Patrick Volvo

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    Dealer Response

    Hi Leslie! Patrick Volvo Cars would like to thank you for your 5 star review! We are striving to make a difference in the customer experience, and are... ecstatic to hear that everybody you worked with was able to make you feel comfortable and appreciated. We look forward to building a relationship with you! -Patrick Automotive Group Customer Relations Team

  • 5.0 out of 5
    May 22, 2019

    Everyone was very nice and patient with us. We were at the dealership all day (we did leave for lunch) and it was fun! This is by far the nicest car... we ever bought and it just added to the experience. I ask a lot of questions and they were answered. The owner of the dealership came up to us several times and asked if we needed anything. Our salesman was great to work with and I would recommend the dealership to anyone. We bought the car in Illinois and we live in Michigan which made more paperwork but Patrick Volvo sells to out-of-state buyers often so this was not new to them. It was just an overall great experience.

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    Dealer Response

    Hi Carolyn! Patrick Volvo Cars would like to thank you for the 5 star review! The Patrick Automotive Group is working hard to make a difference in th...e customer experience and we are delighted to hear that our team made your visit a memorable one. We would also like to thank you for taking the drive from Michigan to us, to find your brand new car! -Patrick Automotive Group Customer Relations Team

  • 5.0 out of 5
    March 5, 2019

    Pricing was competitive for trade-in and vehicle purchased. Easy to do business with during and after the sale. Very pleased with the decision to go... to Patrick Volvo.

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    Dealer Response

    Hi C.W. -Patrick Dealer Group Customer Relations Team would like to thank you for feedback and the 5 Review. Patrick Volvo Cars is striving to meet e...very ones needs and make the sales experience more pleasurable and we couldn't be happier that our team was able to make that happen for you. We are glad you were able to experience "The Patrick difference"! -Patrick Dealer Group Customer Relations Team

  • 5.0 out of 5
    February 24, 2019

    Tola was a great salesman! The facility was clean and offered beverages/snacks during our stay. All staff were very courteous and professional. They has... such a great price on the vehicle I wanted that I made an 8 hour trip to the dealership.

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    Dealer Response

    Hi Jennifer, We are very happy to hear that your experience at Patrick Volvo Cars was one that you felt worthy enough to share with everyone and we si...ncerely appreciate the 5 Star Review!! The Patrick Dealer Group is working hard to make a difference in the customer experience and we are delighted to hear that Tola took the time to make sure to address all of your concerns while exercising his customer service skills and professionalism. We look forward to building a relationship with you and enjoy your new Volvo! Thank you again! -Patrick Dealer Group Customer Relations Team

  • 5.0 out of 5
    February 21, 2019

    Brett was very helpful and very low pressure. He knew everything about the car and worked with us tirelessly to orient us to the operating system.

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    Dealer Response

    Hi Sam, Patrick Volvo Cars would like to thank you for the time you've taken to provide us feedback and the 5 stars! Customer feedback motivates us t...o improve the customer experience and our processes! Thank you for your loyalty and we look forward to working with you again -Patrick Dealer Group Customer Relations Team

  • 5.0 out of 5
    December 12, 2018

    Me and my wife recently purchased new XC90. It is great car and thanks to Patrick Volvo team in making this process smooth and delightful. I am living... in Madison but drove all the way to Schaumburg because I had heard a lot about there dealership and all of that was true. The entire team Finance department, Justin the Manager and Babatola our salesman were excellent and very professional. They had given all the details required and were very helpful. It was and awesome experience and would definitely recommend it to my friends and family.

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    Dealer Response

    Hi Vikas, We are very happy to hear that your experience at Patrick Volvo Cars was one that you felt worthy enough to share with everyone and we since...rely appreciate the 5 Star Review!! The Patrick Dealer Group is working hard to make a difference in the customer experience and we are delighted to hear that team took good care of you and made the drive from Madison worth your time. We look forward to working with you again and enjoy your new Volvo XC90! -Patrick Dealer Group Customer Relations Team

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