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Reviews

Average Ratings

4.8
7 lifetime reviews.
  • Perfect at all levels !!!

    Professionalism, kindness, efficiency of all Patrick Volvo personnel I met at the dealership. Many thanks to Mike for his time spent with us the d...

    Dealer Response

    -Patrick Dealer Group Customer Relations Team would like to Thank you for the 5 Star Review! The Patrick Volvo Sales Department is striving to me...


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    Professionalism, kindness, efficiency of all Patrick Volvo personnel I met at the dealership. Many thanks to Mike for his time spent with us the day of delivery. Special thanks and award with honors to Justin Rupp who made a great deal into a seamless experience. 5 stars!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    -Patrick Dealer Group Customer Relations Team would like to Thank you for the 5 Star Review! The Patrick Volvo Sales Department is striving to meet every ones needs and make the sales experience more pleasurable and we couldn't be happier that Mike and Justin were able to make that happen for you. We look forward to seeing you again. We are glad you were able to experience "The Patrick difference"! -Patrick Dealer Group Customer Relations Team


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  • Very happy Customer - Sales and Service!

    We bought our Volvo XC60 in July 2016. We came in to look at and buy an advertised vehicle. The salesperson, Tolo, had just sold the vehicle we wa...

    Dealer Response

    We are very happy to hear that your experiences at Patrick Cadillac/Volvo Sales and Service Departments were those that you felt worthy enough to ...


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    We bought our Volvo XC60 in July 2016. We came in to look at and buy an advertised vehicle. The salesperson, Tolo, had just sold the vehicle we wanted (had the papers in his hands!). He was engaging, patient, informed and worked with us to find a deal just as great (if not better). Fast forward to April 2017 - the Volvo is great in the snow, and just a great vehicle. I do wish there were a few more storage places in it, but that's minor. Have been into the service department twice for maintenance, and they have that process streamlined and smooth. The waiting area is nice and every person I've come in contact with is professional and friendly. Very content with all stages - purchase, ownership and maintenance.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We are very happy to hear that your experiences at Patrick Cadillac/Volvo Sales and Service Departments were those that you felt worthy enough to share, and we sincerely appreciate the 5 Star Review!! Patrick Dealer Group is striving to make a difference in the customer service experience and we are delighted to see that our team made your visit a memorable one. Thank you again! -Patrick Dealer Group Customer Relations Team


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  • Excellent service

    I came for a routine oil change and Ernie noticed that the car needed some additional work done to it which was not covered by the warranty. Howev...

    Dealer Response

    We are very happy to hear that your experience at Patrick Cadillac/Volvo Sales Department was one that you felt worthy enough to share and we sinc...


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    I came for a routine oil change and Ernie noticed that the car needed some additional work done to it which was not covered by the warranty. However, it was good to know about that and he caught it very early on so we got it fixed asap before any problems came from it. If you think about buying a Volvo, I strongly suggest coming to this dealership and ask for Tola. He sold me the car in less than two hours, in and out. That's the guy to talk to if you're thinking about buying. If you already own one, the service at this dealership is amazing. The coffee is excellent as well. If those other reasons weren't enough this should be the reason to go.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We are very happy to hear that your experience at Patrick Cadillac/Volvo Sales Department was one that you felt worthy enough to share and we sincerely appreciate the 5 Star Review!! Patrick Dealer Group is striving to make a difference in the customer service experience and we are delighted to see that our team made your visit a memorable one. Thank you again! -Patrick Dealer Group Customer Relations Team


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  • 5 stars!

    The Customer Service was excellent. Very professional business environment and didn't have to deal with haggling!

    Dealer Response

    We are very happy to hear that your experience at Patrick Cadillac/Volvo Sales Department was one that you felt worthy enough to share and we sinc...


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    The Customer Service was excellent. Very professional business environment and didn't have to deal with haggling!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are very happy to hear that your experience at Patrick Cadillac/Volvo Sales Department was one that you felt worthy enough to share and we sincerely appreciate the 5 Star Review!! Patrick Dealer Group is striving to make a difference in the customer service experience and we are delighted to see that our team made your visit a memorable one. Thank you again! -Patrick Dealer Group Customer Relations Team


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  • It is about the details.

    Brought car back twice still nor repaired yet. Ugh.


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    Brought car back twice still nor repaired yet. Ugh.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Maybe Too Big now? Can't track inventory?

    I was internet shopping for a vehicle from my home near Green Bay WI. I had identified an 05 Honda Accord that was a perfect match for what I was ...


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    I was internet shopping for a vehicle from my home near Green Bay WI. I had identified an 05 Honda Accord that was a perfect match for what I was looking for. I emailed back and forth with Patrick's reps for over a week - who expressed their excitement for my being interested in doing business with them. I even received a telephone call from them 2 days prior to the day I planned on coming down to look at the car. I checked their website for the car again just before leaving for the 3 hour trip to Chicago, and I even spoke to the Internet Sales people on the phone as I sat in the lot of where I thought the car was kept, making sure that I was on the correct lot. They sent me to a specific sales person (name not important) who was to help me out with a test drive. I was ignored by of the staff for about 5 minutes (many made eye contact with me - one was watching the news on the lobby TV screen). I finally went to the service department and asked a lady there for the sales person. When the sales rep came out a few minutes later, he politely broke the news to me that the car had sold and taken by the new buyer. . . 4 DAYS EARLIER ! ! ! ! Had I not had plan B with a couple of other leads to follow, I would have been more than disappointed that the car was gone. I give these folks credit for a prompt and interactive / friendly Internet sales staff. But for as big and professional level as they claim, it is inexcusable to be talking to a customer for 4 Days about a car that is no longer on their lot, was never taken out of their inventory, or and was still listed for sale on their website and other car sales websites.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • Great Deal

    They had the best deals on used S80's. Buying process was smooth and professional


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    They had the best deals on used S80's. Buying process was smooth and professional

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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