Legend Porsche Audi VW Hours
The Legend Auto Group philosophy of customer service reflects its origins as a family business. Because all Legend Auto
Group dealerships are owner-operated, a high degree of personal accountability remains the Legend Auto Group hallmark.Legend has been serving the public for over 30 years selling new and pre-owned vehicles.. Our pre-owned vehicles are hand picked by Frank Romanelli, our pre-owned manager, only selling premium, pristine, trouble free cars giving you the confidence you need. Check out our websites to browse inventory and specials, including service and parts coupons and discounts.
"Here at Legend the Customer always comes first."
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Read reviews that mention:
Recently bought a new Audi from Kaitlynn Van Alst at Legend Massapequa. I bought my Audi because of the positive sales experience with Kaitlynn. She... was very customer focused and went out of her way to make the deal. Kaitlynn made sure all the details were handled correctly and made the transaction right...she knew her customer's expectations and had great rapport building skills! She delivered on her promises...followed up on getting the car that I wanted from another dealer and made sure I was comfortable with all the features before driving my new car! Kaitlynn is a pleasure to work with...smart, no-nonsense and her goal is high customer satisfaction. She made the buying process easy...never felt pressured. Thank you again Kaitlynn for making my Audi decision a positive one!! Continued success to you!
Hello Marie. Thank you again for sharing your in depth review. We are overjoyed to hear you had a wonderful experience working with Kaitlynn. We appre...ciate all your kind words to Kaitlynn and are very happy to hear you were completely satisfied with your visit with us. Enjoy your new car! We hope to see you back again! If there is anything you may need in the future, we are here for you! Reach us at firstname.lastname@example.org. Have a great week and drive safe! Rep: Audi Massapequa #AudiMassapequa member of the Legend Auto Group #thelegendautogroup.
I bought my car there and my car was delivered to me damaged 3 months ago. They damaged my car even more in the process of replacing a windshield and gave... me the car back looking worse than when it came in. Since then they have NOT followed up once, are making me deal with the glass company when they hired the glass company. I requested multiple times for a manager to call me, no one has called me. This has been the biggest headache for me and they do not care what happens once you pick up your car.
Hello AC951. Thank you for your feedback. We can't apologize enough for the chip in your windshield during deliver. It was truly an unforeseen situati...on. We are along side you in dismay to hear that the windshield repair caused even more damage to your vehicle. We want to work with you in resolving this issue. We truly understand your frustration, and we want to assist you in whatever way we can. Please contact us at email@example.com, so we can handle this as best as we can. You will be with our customer care advocates and we will navigate and be your person. Have a great rest of the week, we look forward to hearing from you & remember to drive safe! Rep: Legend VW #legendvw member of the Legend Auto Group #thelegendautogroup
Traveled from Connecticut to see a car, and it was well worth it. Got a great price. Even better the experience was easy and stress free.
This is great news! We often have clients travel the distance and we try our best to make it worth it! Enjoy your new vehicle and thank you for the pa...t on the back!
All staff are friendly, caring and professional ! As a customer I am comfortable with this dealership ! They go out of there way to ensure your well... taken care of in a fair way !
Hello N/A. Thank you for taking the time to leave us such a great review. We are thrilled to hear you had such an amazing experience at our dealership... with our staff. We hope to see you again in the future! If you need anything please don't hesitate to contact us at firstname.lastname@example.org. Enjoy your week and remember to drive safe! Rep: Legend Auto Group member of the Legend Auto Group #thelegendautogroup
In and out in the time I was told. A car wash and dressed tires were a nice surprise! Cathleen was a pleasure to work with as well.
Hello Lance. Thank you for sharing your great review. We are happy to hear you had a wonderful experience at service and working with Cathleen. We hop...e to see you again! If you need anything please don't hesitate to contact us at email@example.com. Enjoy your week and remember to drive safe! Rep: Legend Auto Group member of the Legend Auto Group #thelegendautogroup
I purchased my VW Golf from this location a few years ago. The dealership was honest and willing to work with me on my purchase - no pushy, “hard sell”... tactics- they were great. The Customer Service and Repairs Dept. is excellent - friendly, honest, and delivers what they promise in a timely manner. This is the best dealership/ repair service I have dealt with by far! Gio and Cathy in the Service Dept are professional, helpful and friendly and make the experience very pleasant whenever I need a repair or inspection for my vehicle. Michael Paskoff was a pleasure to work with in purchasing my vehicle. My family has now purchased 4 VW vehicles from this dealership. A great team all-around!
Hello Carla. Thank you very much for sharing your wonderful review. We are happy to hear that Gio, Cathy and Michael gave you an all around exceptiona...l experience. We appreciate your kind words to our entire staff. We hope to see you soon! If you ever need anything, please do not hesitate to contact us at firstname.lastname@example.org. Have a great rest of your day! Remember to drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup
We went looking for cars to get an idea of what we wanted and how much they were. We met Kaitlynn and she was so friendly and helpful and got us into a... new Audi at a great price. She even introduced us to David, the finance manager, to answer a few questions and before we knew it we were buying a beautiful new car that we didn’t think we could afford. Thank you so much for your help.
Hello Jim.Thank you for sharing your wonderful review. We are very glad to hear Kaitlynn and David provided you with a smooth and easy experience. We ...hope you enjoy your new car! We look forward to seeing you again! If there is anything you may need in the future, we are here for you! Reach us at email@example.com. Have a great week and drive safe! Rep: Audi Massapequa #AudiMassapequa member of the Legend Auto Group #thelegendautogroup.
A little hard to get a hold of the service writer, but otherwise very easy experience. Final price was as quoted in estimate, even a complimentary shuttle... service.
Hello Chang. Thank you for taking the time to share your review. We are glad to learn about customer experiences from their point of view and the issu...e with the service writer allows us to make ourselves better. Hope to see you again! If you need anything down the road, you can always reach us at firstname.lastname@example.org. You can also follow us @legendautogroup on Facebook and Instagram! Have great Memorial Day Weekend and remember to drive safe! Rep: Legend Auto Group #legendautogroup
My experience started out well. My lease was almost up on my current Jetta so I went to get ideas about a new lease. The salesman showed me a few different... model Jettas and I told him I needed some time to think about it. He didn’t hound me like a typical car salesman, which I appreciated. Then on my second visit when he was selling me the features of the Jetta SEL he kept mentioning the adjustable headlights which I knew about from a loaner Jetta I once used and I love that feature. He also offered the SE which is the model I currently had but once the numbers were ran the SEL was only $20 more a month in payment so I went with the SEL and mainly for the headlights. Of course they didn’t have any in stock of the color I wanted so I had to wait a few days. I go back when they have the car and I finish up paperwork and he walks me to my car and I turn the car on and first thing I noticed is the headlights did not move at all. I pointed it out right away and the salesman said maybe it’s because the car hadn’t moved yet. So on my drive home I pulled over, turned the car off and back on and still nothing with the headlights. I texted him as soon as I got home and he said he would look into it tomorrow since they had just closed for the night. I spoke to him the next day and expressed the adjustable headlights was one of the main reasons I got this model and all he did was try to point out “all the other features” I got with this model. He asked to give him a couple days until he got another SEL on the lot so he can test it out. I contacted him a couple days later since I didn’t hear from him and he said he still didnt have a car and to give him a few more days. I scheduled to see him that weekend but I ended up stopping in later that night because since the second day of owning my car I was also having issues with Apple CarPlay. Another salesman tried to help but it was a temporary fix. I mentioned the headlight issue to the sales manager but he didn’t acknowledge it whatsoever. So...turns out after reading my window sticker that the SEL does NOT have adjustable headlights like the salesman kept harping about. The SEL PREMIUM has them. The salesman also never bothered to follow up with me after that AND he told me my oil changes are covered under my lease. I checked with the Service Dept. when I brought my car in for the Apple CarPlay issues and they verified my oil changes are not covered under my lease. Also, when I got the car the oil service notification was coming on saying I needed an oil change in 15 days. I asked the salesman how to reset that and he told me there’s a yellow button in the glove box. Which was far from correct. I had to reset it through the dashboard/digital cockpit which I found out by searching on YouTube. Clearly this salesman doesn’t know much about the cars he is supposed to be selling. He did tell me he just does this to “keep busy”. So that explains the minimal effort he puts in overall.
Hello Julie, Thank you for your in-depth account of your experience. We cannot express our apologies enough regarding your situation. It is understood... that your main concern was getting a Jetta with adjustable headlights and we realize our mistake in not elaborating the difference between the SEL and SEL Premium. We do offer test drives on our vehicles before purchase to ensure that the vehicle suits your specific criteria. We are not presenting this as an excuse, as we realize our mistake, but a way to show that the customers are in full control of what they decide on purchasing. As far as your service visit, the information that was provided to you was inaccurate, and we are sorry you were faced with the dilemma of having to deal with this on your own. Despite all the issues you presented, we would still like to make sure any future interactions with us exceeds your expectations. Our customers come first! Please reach out to us at email@example.com, if you'd like for us to further review our weak points, or to provide you with more information. We would like to see what we can do to help you or prevent similar experiences for our customers. Have a great week and drive safe! Rep: Legend Volkswagen #legendvw member of the Legend Auto Group #thelegendautogroup
I founded this service department to be top of the line with customer service. I would recommend this vw shop to all my friends. They even let me know... that their were a recall on my car.
Hello Anthony. Thank you for taking the time to share your review. It is wonderful to hear that you had an exceptional time at our service center. We ...appreciate your kind words and hope to see you again! If you need anything down the road, you can always reach us at firstname.lastname@example.org. You can also follow us @legendautogroup on Facebook and Instagram! Have great week and remember to drive safe! Rep: Legend Auto Group #legendautogroup