Lou Bachrodt Chevrolet Coconut Creek

3.9 out of 5 3.9

Reviews

3.9 out of 5 3.9
123 lifetime reviews. A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

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  • 1.0 out of 5
    January 12, 2020

    ***BUYER BEWARE*** I bought a vehicle from Lou Bachrodt one month ago, only to find out it has a leak in the roof! Nothing like getting ready to leave... for work and sitting in a wet seat! Yes, used vehicles are sold “as is” in most cases but you are told how “thoroughly” an inspection of the vehicle was completed and each vehicle is sold in exceptional condition. No issues, clean carfax! Well, not so much!! Their “inspection” of the vehicle was negligent, nonexistent or just simply ignored. They refuse to help solve the problem and just told me to take it to a dealership of the make of the vehicle. Not our problem... Luckily, I purchased an extended warranty...sadly, water leaking into the vehicle externally is not covered on most warranties....so now I’m paying $$$ out of pocket for a car I bought a month ago. DO YOURSELF A FAVOR, STAY AWAY FROM LOU BACHRODT CHEVROLET!!!

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kelly, We regret to hear that you had this experience with us, we pride ourselves on providing exceptional service, so we are disappointed to hear th...at your visit with us was anything less than satisfactory.

  • 1.0 out of 5
    December 19, 2019

    I bought a Mercedes from here and the week after I bought it, I got 5 warning lights on my car’s dashboard. They didn’t inspect the car and I trusted that... they did. Now I have to spend more money when it should’ve been repaired before it got sold.

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    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Aleida, Thank you for reaching out to us. We regret to hear about the situation you have described.

  • March 29, 2017

    Mark and the entire staff was amazing! Very helpful and knowledgeable! Smooth process buying my truck!

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jason, Thank you very much for purchasing your Silverado with us! Also thank you for taking the time to review Mark and our Dealership! We appreciate ...you and your business!

  • 1.0 out of 5
    November 13, 2019

    Beware they are they type of Dealership that gives car dealers a Bad name ! Final price was $3500 more than advertised price. Not the type of business... I would expect from a Chevy Dealer

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    MR, Hello, We appreciate your review! We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a pos...itive one. As far as the ?Internet Pricing?, we are very competitive, as is any Dealership. We do have a total disclosure on ALL Internet pricing, so as to make it less confusing to our potential customers. We are sorry if you felt you were misled.

  • 5.0 out of 5
    November 10, 2019

    My sales team of Carmen and Erman with Rodrigo the Sales Manager and John V as my Finance Manager were amazing. I flew in to buy this specific car, was... treated with respect, they went WAY out of their way to help me manage my logistics, and when they made a mistake they owned it and fixed things honorably. Great, trustworthy deal all around!

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Vinny, Your satisfaction is important to us, so we want to sincerely thank you for choosing Lou Bachrodt Chevrolet - Coconut Creek and we are happy y...ou had such a good experience with Carmen, Erman and Rodrigo, we are glad they are on our team too! Once again thank you for your business and for taking the time to review us on Cars.com.

  • 1.0 out of 5
    October 31, 2019

    Very misleading information. I flew down here to view a bmw that was well priced but turned out to be fake advertising. I was told for the “aggressive”... pricing you must trade in a vehicle and use their financing or you pay 3-4K more. I suggest you train your sales department to let customers know this is the case when they take time to fly for a vehicle they thought was much Lower. Never heard of a dealership that will charge you more money because I want to pay cash. The sales manager said he could possibly take off $500 but that is a insult to the time and money wasted. BEWARE OF PRICING HERE! Lastly they charge for government fees and also docs fees which was $1500 dollars. They said they must do all the registration but that is false. I get it you have overheard cost to cover but at least tell the truth about it all and let customers file their own paper work.

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Jalen, Hello, We appreciate your review! We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a ...positive one. As far as the ?Internet Pricing?, we are very competitive, as is any Dealership. We do have a total disclosure on ALL Internet pricing, so as to make it less confusing to our potential customers. We are sorry if you felt you were misled.

  • 1.0 out of 5
    May 26, 2019

    I didn’t purchase a vehicle because of pricing with your finance Dept. They were not able to make the payment work at the terms I needed. The out the... door price before financing was not honored once I got to the financing phase. After explaining to him for at least 30 mins his numbers didn’t make sense I realized we were not going to even get close and I had another another to look at at Avis Car Sales. I eventually bought the same vehicle (style, miles, and color) from them for about $40 less per month on 72 months. Your list price was never displayed as that only if you have a trade and use your financing. Plus a $1600 reconditioning fee on top of the other $1000 dealer fee is ridiculous. This is why nobody trusts car dealers. Avis Car Sales is the way to do it with up front pricing. Be honest and gain my trust goes a long way with me.

    3.0 out of 5
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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    2 people out of 3 found this review helpful. Did you?
    Dealer Response

    Hello, We appreciate your honest review! We set a high standard for ourselves, so we are disappointed to hear that your experience with us was not a ...positive one. As far as the ?Internet Pricing?, we are very aggressive as is any Dealership. We do have a total disclosure on ALL Internet pricing, so as to make it less confusing to our potential customers. We are sorry if you felt you were misled.

  • 5.0 out of 5
    May 14, 2019

    The best car buying experience Ive ever had. Carmen was fantastic and just a great salesman to work with. I recommend everyone see him for your car...

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Genevierve, Thank you very much for buying your car with us! Also, thank you for taking the time to review us on Cars.com! We appreciate you and your... business!

  • 1.0 out of 5
    April 22, 2019

    Offered them full price as shown on the Internet...When they found out I was paying cash The price of the vehicle went up to 2 thousand dollars… The... price you see on the Internet is not the price you are going to pay...Find a more honest dealer to purchase your vehicle

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    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    3 people out of 4 found this review helpful. Did you?
    Dealer Response

    Gene, Hello, We appreciate your honest review! We set a high standard for ourselves, so we are disappointed to hear that your experience with us was ...not a positive one. As far as the ?Internet Pricing?, we are very aggressive as is any Dealership. We do have a total disclosure on ALL Internet pricing, so as to make it less confusing to our potential customers. We are sorry if you felt you were misled.

  • 5.0 out of 5
    October 17, 2018

    I'm looking for a used car and waiting for my husband to come in with me to make a selection between a used truck or car and maybe trade in my SUV.

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    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Maureen, Hi, we are very happy to have provided you with such a positive experience! When you and your husband are ready. We will be here for you!

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