When my car was being worked on and I needed to get around. All I had to do was call to get pick up a loaner car with no hassle.
Byron was great. He called to let me know that I needed new brake pads for my front and my belt was dry rotted and needed to be replaced.
I brought my car from them back in 2000 and have been sold ever since. Receiving service since Oct 2000! Integrity is Incredible! Car Maintenance/Rep...airs are Impeccable!! My Car is almost 300k miles and it still Working & looking Good!!
BAIT AND SWITCH. AVOID THESE CRIMINALS. They falsely advertised a vehicle on their website and on the sticker at the shop and tried to sell it citing ...safety features that did not exist. We insisted upon seeing said features - mind you we would have bought the vehicle assuming it had these features and they were not correcting their error. When we finally bought a vehicle they gave us the WRONG TAGS that did not match their title. They said they fixed it and sent us corrected title. Then called back a few days later saying they couldn???t fix it without us going over there. This was on the day our baby was born!!! Why aren???t they offering to deliver the tags and title THEY screwed up to us to right their wrong? We are in the hospital with our brand new baby. We have been driving an unregistered vehicle thanks to this horrible establishment. HOW COMPLICATED IS IT TO REGISTER A CAR CORRECTLY AND TELL THE TRUTH ABOUT WHAT YOU ARE SELLING?
This is the 3rd truck I've purchased from JBA Infiniti, and the most efficient and customer-friendly sales experience I've had to date!
I took my vehicle in for routine maintenance and a repair; they were quick and efficient. I was very pleased by the level of their professionalism and... high quality work that was performed on my vehicle. The lobby area is really nice, and very neat. They also offer refreshments while you wait. I always have a great experience when I go there and feel valued as a customer. Thank you, Lani!
This was one of the best sales experiences I ever had. They were straight forward with the pricing and knowledgeable about the product. The process wa...s quick and easy and everything was explained in detail.
This was the best car buying experiences I have ever had,from the time I walked in the door until I left with my new car. The entire staff from sales ...to finance were very helpful and made it a very nice car buying experience.
Lani's customer service is superb and he is always professional, taking the extra steps to ensure my needs are met. While I'm waiting to have my car s...erviced I enjoy the snacks, TV and the time to catch up on emails or read a magazine.
Lani in service was excellent. He had a rental car for my usage while my car was being serviced. He kept in touch with me about my vehicle and it was ...ready just in time. He is very patient and I highly recommend working with him.