Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

4.8
775 lifetime reviews. Includes reviews from DealerRater.com
  • Thanks Bill Harris and Heritage VW

    Last week I flew all the way from Chicago to by a 2015 Golf Sportwagen in the color and options I wanted. They were out of stock at home and besid...

    Dealer Response

    Wow! Thank you for making the trip to come see us, Scott. We truly appreciate you sharing your experience with us as well. I hope you are loving y...


    Show Full Review

    Last week I flew all the way from Chicago to by a 2015 Golf Sportwagen in the color and options I wanted. They were out of stock at home and besides being a new model I got the car at a discount. It was well worth the flight out the 770 mile drive back. Bill even picked me up at the airport. He made the process go very smoothly. Thanks Everyone!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Wow! Thank you for making the trip to come see us, Scott. We truly appreciate you sharing your experience with us as well. I hope you are loving your new 2015 Golf Sportwagen! Be sure to come back and see us again if you are ever in the neighborhood! Happy driving!


    Hide Full Review
  • Follow up customer service

    I brought my vehicle in because I heard noise while braking. They didn't find anything wrong that day. However, when I departed, I started hear...


    Show Full Review

    I brought my vehicle in because I heard noise while braking. They didn't find anything wrong that day. However, when I departed, I started hearing the noise again. I received an email from Kevin Bindel. I replied and told him that my problem was not resolved. He had me to come back in and to test drive with the foreman. Within the first 2 minutes he heard the noise. At that time he was able to figure out what the problem was and resolve it. Sometimes things don't happen the way you want them to. It's the prompt response and communication received to make things better. I would like to thank the foreman, Bill, and Kevin for taking the time to go the extra mile. That makes a huge difference in customer satisfaction. The original advisor, Milena Boyer, did not acknowledge me once I came back. If I had to come back due to a problem the advisor would always at least speak. I will not deal with her again because she didn't display good customer service values. I'm in the sales industry and I always acknowledge my customers. Thank goodness for the rest of the team who I truly appreciate.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Blown Away
    April 24, 2017

    I was absolutely blown away with this buying experience! I was treated with kid glove customer service from start to finish. Santos Mendez was so ...


    Show Full Review

    I was absolutely blown away with this buying experience! I was treated with kid glove customer service from start to finish. Santos Mendez was so comfortable to work with he almost felt like family. He went out of his way to make things easy for me. My son will need a new car soon and he plans to visit Santos! No question Heritage Subaru is the place to go, the entire team fantastic.

    Does recommend this dealer

    Hide Full Review
  • Knowledgeable and not pushy
    April 24, 2017

    I had been dealing with Steve in the internet dept, then was told that I needed to transfer to a salesman to finish the deal. I was expecting to ...


    Show Full Review

    I had been dealing with Steve in the internet dept, then was told that I needed to transfer to a salesman to finish the deal. I was expecting to be turned over to a pushy salesman that would try to upsell me. I was introduced to Santos and he was great, very helpful. I was set on a base Impreza, no frills. When I realized that I could not get roof rails on the base, he offered me some options. He priced out an upgrade that was in stock with rails and a few other options at a very reasonable cost. There was no pressure and he was very patient while I made my decision. After the sale he went over the car with me in detail. I was very pleased with the how the process went and would recommend Santos and Heritage very highly.

    Does recommend this dealer

    Hide Full Review
  • Easiest car purchase

    We purchased a used 2013 Subaru Impreza Sport. Our Sales Rep Deja Myers was very helpful and had the vehicle ready for us when we arrived at the d...


    Show Full Review

    We purchased a used 2013 Subaru Impreza Sport. Our Sales Rep Deja Myers was very helpful and had the vehicle ready for us when we arrived at the dealership to test drive. She answered all our questions and was very professional throughout the entire buying process. We couldn't be more pleased with our buying experience.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Fun and knowledgeable
    April 19, 2017

    Jon was the best dealer i have worked with. His knowledge, friendliness, and attention to the customer are noticed immediately. He doesnt pressure...


    Show Full Review

    Jon was the best dealer i have worked with. His knowledge, friendliness, and attention to the customer are noticed immediately. He doesnt pressure you at all and his personality makes you forget your at a car dealership. His service and the quality of my new WRX will definately keep me coming back to this dealership in the future!

    Does recommend this dealer

    Hide Full Review
  • Wonderful car buying experience
    April 17, 2017

    This is the third Volkswagen we have purchased from Heritage VW Owings Mills. Jon and the team at Heritage helped us with our trade-in and got us ...


    Show Full Review

    This is the third Volkswagen we have purchased from Heritage VW Owings Mills. Jon and the team at Heritage helped us with our trade-in and got us the best deal on our new car purchase. They helped to expedite the financing and registration of our new vehicle. I highly recommend them.

    Does recommend this dealer

    Hide Full Review
  • Amazing Dealership

    Our family has used this dealership for more years than I can count due to their overall excellence and customer care. I referred this dealership...


    Show Full Review

    Our family has used this dealership for more years than I can count due to their overall excellence and customer care. I referred this dealership to anyone and everyone who wants to feel happy.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Professional and easy going
    April 10, 2017

    Jon has demonstrated his technical knowledge about Subaru and the market in general on multiple occasions. He is easy to talk to and goes out of h...


    Show Full Review

    Jon has demonstrated his technical knowledge about Subaru and the market in general on multiple occasions. He is easy to talk to and goes out of his way to make sure you are satisfied.

    Does recommend this dealer

    Hide Full Review
  • Jon goes the extra mile
    April 5, 2017

    Jon Waugh was truly a pleasure to work with. He was friendly and easy going, while somehow managing to pull out all the stops to make sure I left ...


    Show Full Review

    Jon Waugh was truly a pleasure to work with. He was friendly and easy going, while somehow managing to pull out all the stops to make sure I left with the Outback I wanted at a price I was happy with. A win/win! I would definitely work with him again. This is the second car I've bought from Heritage Subaru and it won't be the last.

    Does recommend this dealer

    Hide Full Review