Heritage Subaru VW

4.8
(1,653 reviews)
Visit Heritage Subaru VW
Sales hours: 9:00am to 9:00pm
Service hours: 7:30am to 7:00pm
View all hours
Sales Service
Monday 9:00am–9:00pm 7:30am–7:00pm
Tuesday 9:00am–9:00pm 7:30am–7:00pm
Wednesday 9:00am–9:00pm 7:30am–7:00pm
Thursday 9:00am–9:00pm 7:30am–7:00pm
Friday 9:00am–9:00pm 7:30am–7:00pm
Saturday 9:00am–6:00pm 7:30am–5:00pm
Sunday Closed Closed
New (888) 854-2281 (888) 854-2281
Used (888) 702-1269 (888) 702-1269
Service (888) 823-2139 (888) 823-2139

Reviews

4.8
(1,653 reviews)

A dealership’s rating is calculated by averaging its lifetime reviews. Includes reviews from DealerRater

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5.0

Josh was good and professional in helping me understand...

Josh was good and professional in helping me understand the paper work and expediting the process. He was very easy to work with.

Consumer response

Thank you for your service.

5.0

Tanisha processed the documents right away, and Josh of...

Tanisha processed the documents right away, and Josh of Finance, was very helpful and answered all our questions. He even assisted us to the Brianna who is more knowledgeable about the vehicle STARLINK. Great Subaru Dealership.

5.0

The dealership was great to work with and Tom was a...

The dealership was great to work with and Tom was a pleasure --he was knowledgeable and extremely helpful. I would strongly recommend this team for anyone looking for a VW or a Subaru.

Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

5.0

Love used car for from them. Excellent customer service....

Love used car for from them. Excellent customer service. I felt like they really cared about my needs. Would highly recommend them to anyone looking for a car.

Dealer response

Hi Alazer, thank you for sharing your positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

5.0

I had such a great experience with this dealership. The...

I had such a great experience with this dealership. The car salesman, Bill and finance person, Josh, were both extremely helpful and professional. I can see why they have so many repeat customers.

Dealer response

Hi Michelle, we are very happy we could provide you with a positive experience! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

5.0

Josh was excellent with my complicated and last-minute...

Josh was excellent with my complicated and last-minute used car purchase. He was extremely knowledgeable, patient, and able to multitask multiple needs to make financing as smooth and quick as possible. Highly recommended!

Dealer response

Hi Pinar, thank you for your positive review. We're glad to hear that you found our team here at Heritage Subaru Owings Mills so helpful in the purchase of your new vehicle. Thanks again for the recommendation, and have an amazing day!

5.0

The Heritage team is absolutely fantastic! Josh and Tobi...

The Heritage team is absolutely fantastic! Josh and Tobi went above and beyond to help us! This is the second purchase we have made at this dealership and we will definitely be coming back!

Dealer response

Hi, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! We hope you continue to choose us for all your automotive needs! Take care!

5.0

Once again Tavon and Joshua took great care of us when it...

Once again Tavon and Joshua took great care of us when it came to my daughter purchasing her first vehicle. Tavon made sure that the vehicle my daughter thought she wanted was available and waiting for her at their location and when he noticed that some of the features she wanted weren’t available on it he suggested another vehicle in her price range and didn’t pressure her into getting the 2nd option which she ultimately ended up picking the 2nd option. Tavon is a great salesperson who we have worked with on both of our car purchases. Joshua Jones is the best finance manager I have ever dealt with and it was nice to know that he recognized and remembered me from 2 years ago. He took excellent care of my daughter and even got her a better interest rate then what she had received from her credit union. He always looks out for customers and goes above and beyond to assist in whatever way he can. He even helped me out with a matter concerning my recent service visit. Even though I live 75 miles from Heritage Subaru of Owings Mills their great customer service makes the trip well worth it. I can honestly say outside of buying my first car years and years ago working with this dealership has been one of the best experiences I have had in these last 2 years with car buying..

Dealer response

Hi Lawanda, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out! Take care!

5.0

Leased our Subaru Forrester from Bill about 3 years ago...

Leased our Subaru Forrester from Bill about 3 years ago and he and Josh made it really easy to just walk in and buy on our tight schedule. They accommodated my work schedule and were very pleasant through the whole experience.

Dealer response

Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

5.0

The whole team was great to work with. Josh in the...

The whole team was great to work with. Josh in the finance dept did an awesome job on getting the paper work handled quickly so we could start our 2 hour drive home.

Dealer response

Hello, thanks for your great review, and for giving our dealership such a high star rating! We hope you continue to choose us for all your automotive needs! Take care!