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Reviews

Average Ratings

4.9
62 lifetime reviews.
  • Our experience at Koons Kia was exceptional!

    No car salesman works harder! James B. at Koons Kia worked to get us the car we wanted even if it wasn't on his lot. Everything he promised he fol...

    Dealer Response

    Thanks for the review! Glad to hear we were able to please you at Koons :)


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    No car salesman works harder! James B. at Koons Kia worked to get us the car we wanted even if it wasn't on his lot. Everything he promised he followed through with. We will refer all of our friends and family to him for future car sales.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for the review! Glad to hear we were able to please you at Koons :)


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  • Awesome Dealership!

    I have been coming to Koons for over 2 years now for the service center and have always had a really great experience. With my lease ending, I was...

    Dealer Response

    Thanks Mikey!


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    I have been coming to Koons for over 2 years now for the service center and have always had a really great experience. With my lease ending, I was looking into starting a new lease vs buying out the rest of my car. Noah and the rest of the team that helped me were helpful, kind, and knowledgeable. They answered all my questions and not once did I feel pressured to make a decision on the spot. They worked with me to find the best option and I am very happy with my new car!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks Mikey!


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  • first-rate buying experience

    Best customer buying experience I've had. I'll be back when it's time to buy a new car and I'll recommend Koons to others.

    Dealer Response

    Thanks so much for the five star feedback!


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    Best customer buying experience I've had. I'll be back when it's time to buy a new car and I'll recommend Koons to others.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks so much for the five star feedback!


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  • Mr A Olshansky

    Staff is very professional and friendly . The service done in timely matter . I do recommend to make next purchase and services at Koons of Owing...

    Dealer Response

    Thanks for the review!


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    Staff is very professional and friendly . The service done in timely matter . I do recommend to make next purchase and services at Koons of Owings Mills Md .

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks for the review!


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  • Best Car Buying Experience Ever!

    My salesman TJ was not only professional and well-informed about the cars available that would meet my criteria but he also went the extra mile to...

    Dealer Response

    Thanks for the review!


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    My salesman TJ was not only professional and well-informed about the cars available that would meet my criteria but he also went the extra mile to find the car I wanted even thought it was not in inventory at the time of my visit. He was extremely professional, an excellent communicator and really listened to me about what I wanted and more importantly, didn't want. Portia the finance professional was also great to deal with. She was full of information that I needed to know but didn't pressure me to purchase add-ons that I didn't want. Now I have a beautiful new Kia Optima. I couldn't have asked for a better car buying experience!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for the review!


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  • Great experience and love my Kia Soul from Koons!

    I contacted Koons online and had the name of sales person, Rachel, when I walked in. She was immediately friendly and courteous. I came in for ...

    Dealer Response

    Thanks for the review!


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    I contacted Koons online and had the name of sales person, Rachel, when I walked in. She was immediately friendly and courteous. I came in for one car in particular and got to test drive the exact vehicle right away and check out all the features. Rachel answered all of my questions through test drive to helping to process my trade in and making an offer. Where she didn't know the answers she admitted it and got me the answers right away. She was very kind and professional. But then I changed my mind and was curious about another vehicle and Rachel and the sales an finance team went to work right away to make sure that I was comfortable with my final choice. They spent a lot of time with me and I felt that they were thorough and gave me a great deal to help me get into the Kia Soul with all the features that I really wanted. I love love love my Soul!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for the review!


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  • Good experience

    Kevin was polite, professional and thorough. He was not pushy and then made time for me for an appointment to walk through the vehicle with me. Th...

    Dealer Response

    Thanks for the review!


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    Kevin was polite, professional and thorough. He was not pushy and then made time for me for an appointment to walk through the vehicle with me. They matched the price I got from Delaware dealer and saved me a trip up there.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for the review!


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  • Oil change and tires

    The only reason I come to Kia for my repairs is for the over all check and the car wash. The car wash sucked this time. If it was done at all

    Dealer Response

    Thanks for the review!


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    The only reason I come to Kia for my repairs is for the over all check and the car wash. The car wash sucked this time. If it was done at all

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Thanks for the review!


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  • Buying experience was easy and efficient

    Very pleased with the entire buying experience . Iam was great through the whole buying process and followed up after the sale was complete. Sin...

    Dealer Response

    Thanks so much for the review!


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    Very pleased with the entire buying experience . Iam was great through the whole buying process and followed up after the sale was complete. Since the car was bought on-line they never misrepresented the vehicle. He also took the time to deliver over 2 hours away.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thanks so much for the review!


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  • Fantastic experience at Koons Kia Owings Mills

    I was a little hesitant walking into Koons Kia at first not wanting to be overwhelmed by sales people pressuring me to buy a car. I was pleasantly...

    Dealer Response

    Thanks for the review!


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    I was a little hesitant walking into Koons Kia at first not wanting to be overwhelmed by sales people pressuring me to buy a car. I was pleasantly surprised to meet Kevin Roy who was very professional, very knowledgeable about the Kia brand and made me feel at ease immediately. We sat down, I answered a few questions found the car I was interested in and went for a test drive... again feeling no pressure, was told we could go were ever I wanted to. Kevin explained features to me as we were driving and I was certain this was the car for me. We got back to the showroom talked a few minutes, told Kevin I was going home to think about it. That was truly the best first experience I have ever had shopping for a car and I've purchased over 12 vehicles. I spoke with Scott the sales manager who was very polite also very knowledgeable and worked out a deal that worked for me. Ms. Cooper in the finance office was phenomenal, explained all documents and even helped me lower my rate at the table. I would give this dealership and the employees I came in contact with an A++, I would highly recommend them to anyone looking to get a great deal and wants to experience great customer service. I look forward to having my vehicle serviced at Koons Kia just so I can stop by and say hello.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks for the review!


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