Reviews
I have purchased 4 or 5 cars from James! Professional in...
I have purchased 4 or 5 cars from James! Professional in all interactions with him. Fact driven answers to my questions. 100% trust in him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
We can't thank you enough for your repeated business! Thank you for your confidence in James and the team here at Koons Volvo White Marsh. Drive safe and have a great day!
Not what I expected
The process took too long. This is after the car being purchased had been decided in advance. We just sat at the dealership for hours on end for a process that should have taken less time. A simple request such as bags to move my stuff from my old car to the new car was not fulfilled. The entire dealership did not have any bags. No coffee or drinks available. No snacks available. No micro fiber cloth provided for the car to wipe down screens. Another huge problem was being misled on the actual mileage of the car. 69 miles per gallon advertised. Not even getting 30 miles per gallon consistently. Horrible. I understand some drop off, but that is ridiculous. Customer service is good and the sales rep has been very responsive.
- Customer service 5.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a new car
- Did make a purchase
I am sorry to hear that your visit took longer than we had anticipated. We strive to deliver a five-star experience, and I apologize if this was not better reflected in your time working with us. We want our guests to be completely satisfied with their purchases, and I would appreciate the chance to speak with you so I can properly address your concerns. I will not be able to gather your contact information from this review, so if you are willing, please give me a call at your earliest convenience. Thank you, Claron Etherly - General Sales Manager - 410-363-3333
Hurry up and buy. After you buy, it’s downhill from...
Hurry up and buy. After you buy, it’s downhill from there. It’s taken this dealership over 5 months to get me the hard plate for my vehicle. Dealing with the title department is a nightmare. They give you a million reasons why you still don’t have a tag & cannot give you another temp tag. I will never deal with this dealership again. I am going to go to the motor vehicle department and see if I can get the tag on my own.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Hi Vanessa, we apologize for the delay. We don't want to make any excuses, but the detailed reasoning we shared with each update was accurate and we worked through all of these things to ultimately get this resolved. As of this review you are in possession of the tags and all should be completed. If you have any further questions please feel free to reach out to me at 410-363-3333. Thanks! Claron Etherly, General Sales Manager
I did not have the tag as of that review. I still don’t have a tag because someone didn’t note I requested my tag be sent to a specific address via a telephone conversation. I have to go to DMV and request a duplicate tag. I just don’t understand why it took 5 months to get registration processed even with a the messed up title your title department claimed to have in the beginning. On the last response as to why the vehicle still wasn’t registered, it was “oh we sent the wrong amount of money so the tag was sent back.” That was false because on that same day the registration was processed according to the DMV.
Hello Vanessa, your tags were overnighted to you via FedEx. If you have not yet received them you can reach me at 410-363-3333 or by responding to any of the emails I have sent you previously. Thanks! Nicole Andolino, Controller 410-363-3333
scheduled service for my Volvo
Booking my scheduled maintenance through the dealership's phone system was quick and efficient. Bruce Silvers' attention to detail and follow through is always excellent. I travelled 17 miles to Koons' new location {previously in Owings MIlls} because I am confident in his and the service staff's ability to offer the best service.
- Customer service 5.0
- Buying process —
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did not make a purchase
Hi Joel - Thank you so much for making the trip out to see us at Koons Volvo White Marsh! We love that you can depend on Bruce and our Service Department to keep you safe out on the roads. Enjoy your day!
I love my XC40 RDesign! Richie was the best assistant...
I love my XC40 RDesign! Richie was the best assistant ever! He gave me more information about my vehicle than I ever had at any dealership in Maryland. When I’m ready to buy my next Volvo I will look for him.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
Thank you for posting about your 5-star sales experience with Richie! At Koons Volvo White Marsh, it is our goal to walk guests through the purchasing process and it is great that came through to you. The Volvo XC40 R-Design is an excellent car and we wish you safe travels in yours!
Disappointed Out of Towner
Everything was just great until my application wasn’t approved via online application. After submitting my Application I’ve had to reach out several times just to find out the application wasn’t approved. Pretty sure if I was there in person it wouldn’t of been half bad. So the moral is make sure you have superb credit and avoid online application if you have to cause you will not be prioritized. Sadly I have to go via online because i was inquiring from out of state
- Customer service 1.0
- Buying process 1.0
- Quality of repair —
- Overall facilities —
- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
- Did not make a purchase
Thanks for the feedback! We have processes in place to make sure we provide timely communication, and I apologize for any breakdown here. I will address these comments with my team so we can work towards being more efficient in the future. Please let me know if we can be of further assistance. Thank you, Claron Etherly - General Sales Manager - 410-363-3333
Everything was just great until my application wasn’t...
Everything was just great until my application wasn’t approved via online application. After submitting my Application, I’ve had to reach out several times just to find out the application wasn’t approved. I mean phone tag for about 3-4 hours. Pretty sure if I was there in person it wouldn’t of been half bad. So the moral is make sure you have superb credit and avoid online application if you have to cause you will not be prioritized. Sadly I had to go via online because i was inquiring from out of state.
- Customer service 1.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 2.0
- Does not recommend this dealer
- Shopped for a used car
Hi Jamey, thanks for the feedback! We have processes in place to make sure we provide timely communication, and I apologize for any breakdown here. I will address these comments with my team so we can work towards being more efficient in the future. Please let me know if we can be of further assistance. Thank you, Claron Etherly - General Sales Manager - 410-363-3333
Awesome Koons Volvo Service
Kudos to Rony our service advisor and his technician, both of whom addressed our rear passenger door inner operation concern. Very professional and a state of the art facility here at Koons Volvo at White Marsh. Also, allow me to share that the most polite receptionist,Cindy, too, made our visit 5 Star. Well done, the new Koons Volvo at White Marsh.
- Customer service 5.0
- Buying process 5.0
- Quality of repair 5.0
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Thank you for trusting Koons Volvo White Marsh with your vehicle. I'm glad to hear that our team was able to take care of your concerns as customer safety and satisfaction are our priorities!
Purchased a Volvo S60 T6 R-Design Sedan. Great car and...
Purchased a Volvo S60 T6 R-Design Sedan. Great car and great dealership experience. Richie helped from beginning to end and I'm happy with the purchase.
- Customer service 5.0
- Buying process —
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
Thank you, Keith, for reviewing Koons Volvo Owings Mills! We're thrilled to hear that Richie walked you through the purchase of your Volvo S60 T6 R-Design. Congratulations and safe travels!
Purchased used 2020 Lincoln Navigator L
Just went into look the dealership was extremely busy but the salesperson and Management did a good job being sensitive to our time. They even delivered the vehicle later that day. We were there relatively short period of time entering finance via salesperson laptop was very quick and easy.
- Customer service 5.0
- Buying process 5.0
- Quality of repair —
- Overall facilities —
- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Simon - Thank you for taking the time to share! It is wonderful to hear that you had such an efficient purchase experience. Congratulations from everyone at Koons Volvo Owings Mills and we hope to work with you again down the road!