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Reviews

Average Ratings

3.8
90 lifetime reviews. Includes reviews of Antwerpen Volkswagen from DealerRater.com
  • Excellent Buying Experience

    Just bought a brand new GLI from Antwerpen VW and I couldn't be happier. First off this is a great location for a test drive beacuse you can hop o...


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    Just bought a brand new GLI from Antwerpen VW and I couldn't be happier. First off this is a great location for a test drive beacuse you can hop on 100 right next to the dealership and really see what a car is made of. The salesman, Chris Hunn was awesome and extremely patient and knowledgable. If you've been to a dealership before you know that sometimes it feels like you're being rushed into buying something without knowing what you really want, and that never happened here. We test drove three different cars, and Chris was patient with us all along the way. What really sold me is how they handled us leaving to look at a car at another dealership. Chris stayed in contact with me, but was never pushy. When it came to the negotiating process they were very upfront, and made an awesome offer on my trade in without the usual haggling. I can tell you they beat other dealerships by a lot on my trade in. Neil and and (a different) Chris were awesome managers and worked with me on the payments I wanted. When it finally came time to do the financial paperwork Tony was also great and he made the process very easy and transparent. Overall it was a great car buying experience. Great inventory, staff, and customer service. I highly recommend Antwerpen. Oh, and the GLI is AMAZING.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • What a wonderful day
    March 8, 2017

    Today was a great day. I went into the dealer today and was helped right away. Sam Serio was very helpful this morning and very friendly. I spoke ...


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    Today was a great day. I went into the dealer today and was helped right away. Sam Serio was very helpful this morning and very friendly. I spoke with him yesterday and proceeded the process today. I'm please and very happy with my new ride. Thank you so much.

    Does recommend this dealer

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  • Great Service

    Very attentive to my questions and made the decision easy!


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    Very attentive to my questions and made the decision easy!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • New Beetle

    sam has an awesome personality and a pleasure to talk with. he has made this new car purchase an absolute pleasure and he's an asset to your busi...


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    sam has an awesome personality and a pleasure to talk with. he has made this new car purchase an absolute pleasure and he's an asset to your business

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Helpful, easy to work with
    February 21, 2017

    Even though I was working with them over the phone because I am out of state, they were very accommodating and very willing to work with me. They ...


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    Even though I was working with them over the phone because I am out of state, they were very accommodating and very willing to work with me. They were courteous every step of the way and it was very much appreciated. The salesman was very knowledgeable about the product and his enthusiasm was a great part of the experience. Thanks Erick!

    Does recommend this dealer

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  • Above and Beyond

    Ask for Erick in Sales, he went above and beyond for me and was extremely helpful and patient. His enthusiasm really shows through his willingness...


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    Ask for Erick in Sales, he went above and beyond for me and was extremely helpful and patient. His enthusiasm really shows through his willingness to work with you and it is really remarkable to receive this kind of service from a dealership. I recommend them wholeheartedly, they definitely deserve your business.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Horrible dealer

    Stopped by to check out a car. I could not get anyone to help me and when I finally did find someone, they did not know their inventory. On a se...


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    Stopped by to check out a car. I could not get anyone to help me and when I finally did find someone, they did not know their inventory. On a separate occasion, spoke to manager about buying a car. He was rude and incredibly difficult. I do not recommend this dealer at all.

    Does not recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did not make a purchase
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  • New car

    Great dude, good jokes all around great buying experience for me. Sam was very informative on the vehicles i had interest in. Helped find the car ...


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    Great dude, good jokes all around great buying experience for me. Sam was very informative on the vehicles i had interest in. Helped find the car for me and get me on the road....

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Great experience
    January 31, 2017

    I went it to look at a new GTI they had in stock. When we arrived we were created by Rhia who was great to work with. She had all the answers to m...


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    I went it to look at a new GTI they had in stock. When we arrived we were created by Rhia who was great to work with. She had all the answers to my questions and was very knowledgable. The dealership overall was a great experience and I will definitely return.

    Does recommend this dealer

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  • Don't Buy Here

    Came here to purchase a used car and the customer service was horrible. I drove 5 hours here and the sales people acted as if they didn't want to ...


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    Came here to purchase a used car and the customer service was horrible. I drove 5 hours here and the sales people acted as if they didn't want to sell me the car. They kept putting all kinds of road blocks. I called before driving there and the sales person never opted to tell me about the refurbishing fee this dealership has for repairs that were not completed. The sales manager was beyond. Basically gave me a take or leave it type deal. If you want to feel like a customer consider NOT his location. Thankfully there was another dealership in VA selling the car I wanted. Heed my warning!!!

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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