Luxury Auto Mall of Sioux Falls

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Reviews

Average Ratings

4.7
100 lifetime reviews.
  • Great place

    Great place... All went the extra mile to make sure everything was done at perfection.


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    Great place... All went the extra mile to make sure everything was done at perfection.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Best Place to buy a New Cadillac!

    Best place to buy a New or Pre-Owned Cadillac hands down! Completely satisfied with the dealer and my purchase.


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    Best place to buy a New or Pre-Owned Cadillac hands down! Completely satisfied with the dealer and my purchase.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • "The Best or nothing", They delieved on Nothing...

    Never in my life have I leased a vehicle. My late husband was a diesel mechanic. All of the vehicles our family had were hand picked, inspected ...


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    Never in my life have I leased a vehicle. My late husband was a diesel mechanic. All of the vehicles our family had were hand picked, inspected and paid for in cash. Our family has the luxury of an having an "In house" mechanic. After 9 years of being a widow, the burden of maintaining a vehicle became to much. After multiple conversations with my son, leasing a new Mercedes seemed to be the best choice. By a simple Google search of the phrase, "The best or nothing" you'll find Mercedes Benz owns the top 3-6 spots on the first page of the google search. "The best or nothing"... The search phrase is extremely Vague, am I right...? The search phrase does not contain any Keywords pertaining to cars. The amount of money spent on marketing to own googles top rankings for the non-industry-specific phrase, "The best or nothing" is hundreds of millions, maybe even billions. "The best or nothing" is a Branded Phrase used by Mercedes Bens, a company founded in 1886 that consistently revolutionized the automotive industry..decade after decade. In today's uber competitive global market based around technologies, you would assume these luxury branded companies would have an understanding of how to retain their customers. Mercedes Bens is Not the only company with high tech vehicles. The technologies in these luxury vehicles changes ever single Year. Lexus & Audi create vehicles with similar if not better technologies options than Mercedes Bens, BMW & Cadillac. Based from my experience with Luxury Auto-malls executives, it is obvious Customer Service, Customer Care is non existent. When I leased my C300 from Mercedes Bens, My expectations were simple. If my car broke down I expected to be taken care. Basically any unforeseen issues involving my vehicle would be taken care of with the ease of a phone call. A company that was on my side, that took care of me and didn't expect me to know anything about the engineering or mechanical specifications of the vehicle. I simply wanted to know I had was being taken care of when issues arose with my vehicle. The Slogan "The best or nothing" along with the Branded promises made by Mercedes Bens had paid off for the Mercedes Bens Marketing team. The only problem was execution, they failed in every way possible to ensure they retained me as a client. After my 2015 C300 was involved in a Single-vehicle collision that required mechanical and body repairs. It was a Shock when the dealership refused to assist me in providing a loaner vehicle. The body shop that is also owned by the same company as Luxury Auto Mall (Abra body shop) also refused to provide me with transportation. Considering my lease payment is over $600.00 a month and my perfect payment history through over half of the lease, one would assume it would be top priority to take care of its client. Not Once did anyone in these companies ask me if I was ok, or how they could help me. No... they simply left me stranded. I was forced to rent a vehicle for 30 days, costing me thousands of dollars, on top of that I still have to pay a nearly $700.00 lease payment for a vehicle that sat outside the body shop for over a month. I urge every person shopping for a luxury vehicle to shop at Lexus or Audi. The True value in the Luxury market is Client Care. Mercedes Bens and Luxury Auto Mall do not value their clients. Maybe the Irony here is the Slogan... "The best or nothing" The best I did not get, but the company delivered Hard on "Nothing". IF YOU'RE IN THE MARKET FOR A LUXURY VEHICLE, THE ONLY TEST DRIVE THAT REALLY MATTERS IS THE SERVICE AND CARE PROVIDED BY THE INDIVIDUALS THAT PUNCH IN AND OUT EVERY DAY. TEST THE PEOPLE INSIDE EVERY DEPARTMENT. VISIT THE DEALERSHIP FOR 3-6 MONTHS PRIOR TO MAKING YOUR DECISION ON A VEHICLE. THE BIGGEST VALUE TO US AS CONSUMERS IS THE CARE PROVIDED. I am currently in the process of writing a detailed book explaining this entire situation. This book will share

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Luxury Auto review.

    Very friendly service. Our salesman was knowledgeable & so helpful. Had us test drive & when we purchased the car, showed us all the features. Def...


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    Very friendly service. Our salesman was knowledgeable & so helpful. Had us test drive & when we purchased the car, showed us all the features. Definitely will recommend Luxury Autos.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Meh no thanks

    I visited in response to a big promotion they advertised. I test drive a truck and was interested, but the salesperson never got back to me on a ...


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    I visited in response to a big promotion they advertised. I test drive a truck and was interested, but the salesperson never got back to me on a question I had. Plus the price seemed a little high for a promotion sale. Instead of waiting, I went to a different dealer and happily paid more for a different truck.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Cadillac of Sioux Falls

    Very impressed with their service and their helpfulness to a first time customer. Would definitely return for service for my vehicle.


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    Very impressed with their service and their helpfulness to a first time customer. Would definitely return for service for my vehicle.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • 2016 Cadillac SRX4

    Brendin listened to what we were looking for in a new vehicle, and found us just what we wanted. Upon pick up he showed me all the options and ass...


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    Brendin listened to what we were looking for in a new vehicle, and found us just what we wanted. Upon pick up he showed me all the options and assured I knew how to program or change programming on them and what the settings and all controls were for. I left feeling comfortable with the use of the options on my new car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Fantastic Dealership!

    The dealer was upfront and honest about everything! The buying process was very quick, precise, and painless. Couldn't have asked for anything bet...


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    The dealer was upfront and honest about everything! The buying process was very quick, precise, and painless. Couldn't have asked for anything better!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Fast, Professional, Personal

    I brought the car to the Express Service lane via the OnStar connection. The work was completed in a highly efficient manner by friendly, pleasant...


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    I brought the car to the Express Service lane via the OnStar connection. The work was completed in a highly efficient manner by friendly, pleasant and professional people. I'll be back, even though I live in Rapid City. This was a memorable experience, topped-off by the car wash and very timely service. Thank you!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Brand Specialist

    I would not go anywhere else for auto service, they are the best.


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    I would not go anywhere else for auto service, they are the best.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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