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Reviews

Average Ratings

4.7
452 lifetime reviews. Includes reviews of Spitzer Kia Cleveland from DealerRater.com
  • Pleasantly Surprised

    I went in with an idea of what I wanted, and what I could afford, and came out with more than I had hoped for. The car that I bought was actually...

    Dealer Response

    Thank you for taking the time to share your experience at Spitzer Kia Cleveland. We understand that every customer situation is unique and our sta...


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    I went in with an idea of what I wanted, and what I could afford, and came out with more than I had hoped for. The car that I bought was actually a step up from what I thought I would be able to get. The salesperson, Jon Gemalas, seemed to understand how nervous I was about making such a large purchase, and walked me through the process a step at a time. I actually did very little while he ran around taking care of everything. In the end, I drove off the lot in my new car with a good feeling about the whole experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for taking the time to share your experience at Spitzer Kia Cleveland. We understand that every customer situation is unique and our staff strive to provide a hassle-free process for everyone. It's great to hear our team helped make your visit so positive and we are truly grateful to have had the opportunity to serve you! Thank you for shopping at Spitzer!


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  • Fast, friendly and a great deal
    May 22, 2017

    I was looking for a new car for a couple months using some apps and found the best vehicle to meet my needs at Spitzer which is 2.5 hours away fro...


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    I was looking for a new car for a couple months using some apps and found the best vehicle to meet my needs at Spitzer which is 2.5 hours away from my home. Since I wasn't close, the whole process had to be done in a single visit which amazingly took less than an hour. James and Jeremy were so helpful and conscientious of my needs.

    Does recommend this dealer

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  • Nice and easy!
    May 20, 2017

    I worked with Rich Jaenke. He was great never pressured me and made it easy. They set me up with a payment that worked for me as well. I will be c...


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    I worked with Rich Jaenke. He was great never pressured me and made it easy. They set me up with a payment that worked for me as well. I will be coming back here to buy my wife a car as well.

    Does recommend this dealer

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  • Rewarding
    May 20, 2017

    Very friendly and patient staff. Since i was a first time buyer i never felt pressured or overwhelmed to make a purchase. They worked with me eve...


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    Very friendly and patient staff. Since i was a first time buyer i never felt pressured or overwhelmed to make a purchase. They worked with me every step of the way and explained the process to me.

    Does recommend this dealer

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  • Personality Plus
    May 20, 2017

    George, my salesman, was very professional. However it was his personality that won me over. I felt that he was very honest and sincere in every a...


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    George, my salesman, was very professional. However it was his personality that won me over. I felt that he was very honest and sincere in every aspect of our interaction during the long process of purchasing a car. I would definitely recommend Spitzer Kia and without hesitation I would suggest that you request George Woods as your salesperson. Jeremy Zabell was excellent in handling the financing. He explained every step and was sensitive to my questions and concerns.

    Does recommend this dealer

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  • Extremely Friendly Staff
    May 18, 2017

    It was a Pleasure to make this purchase from Spitzer Kia. Andre was very knowledgeable about the vehicle, as well as the history of Spitzer Dealer...


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    It was a Pleasure to make this purchase from Spitzer Kia. Andre was very knowledgeable about the vehicle, as well as the history of Spitzer Dealers. I would highly recommend that anyone looking for a Kia, drop in and ask for him! Jeremy did an Awesome job getting us the best financing available. Thank You for doing what you do Best!

    Does recommend this dealer

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  • Teamwork at its best
    May 16, 2017

    Hands down, the best car purchasing experience to-date. This is a fantastic team (emphasis on TEAM). I felt taken care of from the moment I arrive...


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    Hands down, the best car purchasing experience to-date. This is a fantastic team (emphasis on TEAM). I felt taken care of from the moment I arrived. No sales pitches here, which I greatly appreciated. Zakiyyah listened first, noted what I was looking for, and the amount I wanted to pay and she was off and running. They had exactly what I was looking for and after some negotiation with Adam, I drove off with my new vehicle the same day. No hassles, no 'spending the day at the dealership' to get my car. Just business. Compared to my last experience with another dealership - night and day. I would recommend Spitzer Kia to anyone, any day. They went above and beyond and continue to do so even when I went back to get my plates. It was after work, and I did not want to get stuck in traffic so I was passing up the offer to have them put my plates on. Additional kudos to Andrew and Jim - Two minutes flat, the plates were on and I was back on the road. Like I said - this is a TEAM. Hats off to you all and THANK YOU!!

    Does recommend this dealer

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  • Excellent people working here.
    May 16, 2017

    This is a great dealership. There are great people who work here and try to get you in a car the same day. The vehicles themselves are worth takin...


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    This is a great dealership. There are great people who work here and try to get you in a car the same day. The vehicles themselves are worth taking a look at.

    Does recommend this dealer

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  • Genuine Sales Experience
    May 10, 2017

    Car buying (negotiating?) isn't always something one relishes doing on a free Saturday....especially one as cold, rainy and nasty as it was here i...


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    Car buying (negotiating?) isn't always something one relishes doing on a free Saturday....especially one as cold, rainy and nasty as it was here in Cleveland recently. But our recent experience at Spitzer Kia on that particular Saturday was enough to renew one's faith in the process. Our Sales Associate, Rich Jaenke, was able to forge an immediate bond with my wife and I with an approach that was as courteous, professional, knowlegable and 'genuine' as we've ever found in someone in his position. He pocessed a 'soft-spoken' quality (and I know, this desciption isn't always one used to describe car salesmen) that put us at ease. We felt extremely comfortable talking with him both about our car needs and budget considerations. Rich went out of his way to ensure our satisfaction and troubleshhoot a couple of issues for my wife with respect to the car's interior. All in all, a stellar committment to Customer Service. Our sincere gratitude and appreciation.

    Does recommend this dealer

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  • Epitome of the stereotypical sleazy car dealership.
    May 8, 2017

    Let's start with the car. I purchased a used vehicle here because I was looking for something fairly difficult to find and was able to locate a us...

    ShadeTree

    Lets be honest with each other, here. You know exactly what sort of behaviors will make your dealership the most money and I knew exactly what I w...


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    Let's start with the car. I purchased a used vehicle here because I was looking for something fairly difficult to find and was able to locate a used example at this dealership that had relatively low miles for it's age after doing a rather extensive search. The dealership went out of their way to make a minimum effort to make said vehicle fit to drive. New tires were badly needed, yet only two were replaced and with the cheapest generic option available. I later found out that the AWD system in the vehicle could be damaged if tires of different types or diameters were used. Because the dealership used generic tires, I was unable to find suitable replacements and had to buy four new tires. If that wasn't bad enough, I later found out that two of the vehicle's oxygen sensors were faulty. One of the items in the list of repairs that were made before my purchase read thusly: "Check engine light on - Corrected." Dollars to donuts, they reset the car's computer and called it a day instead of spending $30 on replacement parts. Moving on to the finance department... My first piece of advice is to make a point to negotiate on the final cost of the purchase and not the monthly payment. The sleazeballs at this dealership will do their best to sneak things like extended warranties and insanely high "document fees" into your purchase. Do not, by any means sign any papers until you have discussed every line item listed in the final purchase price, because you will spend THOUSANDS of dollars on things that you do not want or need.

    Does not recommend this dealer
    ShadeTree

    Lets be honest with each other, here. You know exactly what sort of behaviors will make your dealership the most money and I knew exactly what I was getting into when I bought the vehicle. The only reason that you're making an effort to reach out here is that you're in the public eye. The internet is pretty great, isn't it?


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