Skip to main content

Spitzer Kia Cleveland

(2,605 reviews)
Visit Spitzer Kia Cleveland
Sales hours:
Service hours:
View all hours
Sales Service
Monday 9:00am–8:00pm 7:30am–6:00pm
Tuesday 9:00am–8:00pm 7:30am–6:00pm
Wednesday 9:00am–8:00pm 7:30am–6:00pm
Thursday 9:00am–8:00pm 7:30am–6:00pm
Friday 9:00am–6:00pm 7:30am–6:00pm
Saturday 9:00am–6:00pm 7:30am–5:00pm
Sunday Closed Closed
2018 state dealer award
View 8 awards
2018 state dealer award
2025 consumer dealer award 2024 consumer dealer award 2023 consumer dealer award 2022 consumer dealer award 2021 consumer dealer award 2019 consumer dealer award 2018 consumer dealer award
New (888) 268-2171 (888) 268-2171
Used (888) 405-1008 (888) 405-1008
Service (866) 683-5679 (866) 683-5679

Reviews

(2,605 reviews)

A dealership's rating is based on all of their reviews, with more weight given to recent reviews. Includes reviews of Spitzer Kia Cleveland from DealerRater.

Want to share your experience with this dealership?

Write a review

Mixed emotions

Mostly, the sales women were friendly ,personable and helpful; however, because it was near closing time and the deal was made shortly before, I felt rushed through the buying/signing process without having had time to really think about certain things. I'm pretty sure i got screwed on the mileage allowance for the lease term. Avg mile allowance for anything regarding vehicles is 12,000-15,000 miles a year and I got 10,000. Ridiculous. Wasn't told that until after signing during recap of sale. Wasn't happy about it, and I'm certain that it's typical dealership managers' antics. They're ruthless! The service department is excellent.

Rating breakdown (out of 5):
  • Customer service 4.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 3.0
  • Does not recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.
Dealer response

We appreciate you taking the time provide feedback and are sorry to hear you felt rushed. It's extremely important to us to make sure the entire buying process is transparent and comfortable for our customers so we will be addressing the concerns you have mentioned.with our team. Thank you.

Mercedes rocks!

Mercedes was amazing!! I wasn’t I Ben looking to get a new car but she was amazing in helping me realize my dream car and getting my new lease set up.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Easy and Simple

The whole experience at KIA was easy and Simple. Started with online sales, and when I got to the dealer, my vehicle was all ready for a test drive! George was very knowledgeable; I'd recommend him for anyone interested in a car purchase!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

Buying first car!

This was my first time buying a car from a dealership. Jon took really good care of me and put me in the right car at the right! The experience was awesome as a buyer!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

A Breeze, from Start-to-Finish

Spitzer Kia and George were great! My wife and I had an effortless buying experience. Spitzer Kia had the car we wanted and George was gracious and patient with us as we worked through the process. One of the best car experiences we've had over the years -- and we've done 'the dance' many times. Great pricing, fair dealing -- this is the place to go! Thanks again.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
0 people out of 0 found this review helpful.

oil change

Great service! friendly staff! Kim was VERY professional and friendly. I will definitely come back and I will be sure to tell everyone I know!

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Came in for service or repair
Worked with:
0 people out of 0 found this review helpful.

No hassle great place!

Couldn’t of asked for a better salesman, I was getting hassled down the street at a Hyundai dealer and called George, I asked about a vehicle I wanted and told me to come check it out. Got their and the process was fast and I my payments were what I wanted it at. Overall was in there for an hour and a half. The finance guy was also great. I would highly reccomend this place and I will definitely be back in the future

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Professional

Everyone was so professional and considerate at this dealership. I told them what I was looking for regarding vehicle, price, payments, etc. They worked within all of my parameters to make it happen. The best experience I have had with any dealership.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.

Helped my family get good dependable cars

Jon Gemelas, has helped my entire family gain car owner ship. He has been a excellant car salesmen. He listens to your needs and will try to work with you.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a used car
Worked with:
0 people out of 0 found this review helpful.

Great service

Great dealership . Walked in and was quickly greeted and I felt welcomed. Everyone was very friendly. It was overall a great and fast experience. I definitely recommend to friends and family.

Rating breakdown (out of 5):
  • Customer service 5.0
  • Buying process
  • Quality of repair 5.0
  • Overall facilities
  • Overall experience 5.0
  • Does recommend this dealer
  • Shopped for a new car
0 people out of 0 found this review helpful.