Morris Cadillac Buick GMC, Inc.

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Reviews

3.3
Average based on 18 reviews.
  • Purchase of New GMC Terrain

    My experience leasing a new GMC 2012 Terrain at the Morris Dealership was the best experience I have ever had. The staff was extremely helpful and...


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    My experience leasing a new GMC 2012 Terrain at the Morris Dealership was the best experience I have ever had. The staff was extremely helpful and professional and took there time assisting me. I felt very comfortable and did not feel pressured in any way. I want to thank Joe & Mark N. for there excellent customer service. I will recommend Morris to anyone.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Disappointed

    Wanted to test drive a Cadillac Ats that the dealer had in showroom. I showed up 45 mins before they closed one day just to look at it. After wait...


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    Wanted to test drive a Cadillac Ats that the dealer had in showroom. I showed up 45 mins before they closed one day just to look at it. After waiting a long time I finally had a salesmen meet with me. We talked briefly and I understood I couldn't test drive that day bc they were closing. The salesmen did whatever he could to rush me out and handed me a card. Didn't bother taking any of my info down . my guess is he did not want to stay 1 min past closing instead of possibly making a sale. I emailed him the next week about a test drive and didn't hear back for 3 days. As a result I emailed the general contact info and was contacted right away about a test drive. We scheduled it for the following Saturday with the same salesman. I had to change the time by a couple hours two days before but the contact talked with me over the phone and said that it was not an issue. When I showed up on the day of the test drive the car was still in the showroom. I had to wait 15 mins for the salesman to show up and when he did he was confused. He said he told the other contact that Saturday wouldn't work as he was to busy. He then continued to make it seem like it was my fault and the other contacts. Needless to say I just left and won't be going back there.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Completely Lied To and Overlooked

    I contacted this car dealership because I was interested in purchasing a certified, Chevy Equinox. I applied online and was approved but was told ...


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    I contacted this car dealership because I was interested in purchasing a certified, Chevy Equinox. I applied online and was approved but was told I needed a cosigner. The salesman that I spoke with was very helpful (at first) and tried to work with the bank and myself to get the truck that I wanted. I have an email from him stating that he spoke with the bank and that I didn't have to have a cosigner; I just needed a down payment. I proposed an amount to him, he said he would speak with the bank and call me back. Then he must have gotten another customer...because I was completely blown off. He never called me back. Then when I called him, he was just saying stuff that didn't even pertain to my application. He was just trying to get me off the phone. I have never experienced such poor customer service at a car dealership. If anything, they WANT the sale... right? I tried to call and speak with someone else.. I left a voicemail and was never called back. If you want to be treated like a priority, go somewhere else.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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