Morris Cadillac Buick GMC, Inc.

Thank you. Your email has been sent to the dealer.

Reviews

Average Ratings

3.3
Average based on 18 reviews
  • Purchase of New GMC Terrain

    My experience leasing a new GMC 2012 Terrain at the Morris Dealership was the best experience I have ever had. The staff was extremely helpful and...


    Show Full Review

    My experience leasing a new GMC 2012 Terrain at the Morris Dealership was the best experience I have ever had. The staff was extremely helpful and professional and took there time assisting me. I felt very comfortable and did not feel pressured in any way. I want to thank Joe & Mark N. for there excellent customer service. I will recommend Morris to anyone.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 1 found this review helpful. Did you?

    Hide Full Review
  • Disappointed

    Wanted to test drive a Cadillac Ats that the dealer had in showroom. I showed up 45 mins before they closed one day just to look at it. After wait...


    Show Full Review

    Wanted to test drive a Cadillac Ats that the dealer had in showroom. I showed up 45 mins before they closed one day just to look at it. After waiting a long time I finally had a salesmen meet with me. We talked briefly and I understood I couldn't test drive that day bc they were closing. The salesmen did whatever he could to rush me out and handed me a card. Didn't bother taking any of my info down . my guess is he did not want to stay 1 min past closing instead of possibly making a sale. I emailed him the next week about a test drive and didn't hear back for 3 days. As a result I emailed the general contact info and was contacted right away about a test drive. We scheduled it for the following Saturday with the same salesman. I had to change the time by a couple hours two days before but the contact talked with me over the phone and said that it was not an issue. When I showed up on the day of the test drive the car was still in the showroom. I had to wait 15 mins for the salesman to show up and when he did he was confused. He said he told the other contact that Saturday wouldn't work as he was to busy. He then continued to make it seem like it was my fault and the other contacts. Needless to say I just left and won't be going back there.

    Shopped for a new car
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Completely Lied To and Overlooked

    I contacted this car dealership because I was interested in purchasing a certified, Chevy Equinox. I applied online and was approved but was told ...


    Show Full Review

    I contacted this car dealership because I was interested in purchasing a certified, Chevy Equinox. I applied online and was approved but was told I needed a cosigner. The salesman that I spoke with was very helpful (at first) and tried to work with the bank and myself to get the truck that I wanted. I have an email from him stating that he spoke with the bank and that I didn't have to have a cosigner; I just needed a down payment. I proposed an amount to him, he said he would speak with the bank and call me back. Then he must have gotten another customer...because I was completely blown off. He never called me back. Then when I called him, he was just saying stuff that didn't even pertain to my application. He was just trying to get me off the phone. I have never experienced such poor customer service at a car dealership. If anything, they WANT the sale... right? I tried to call and speak with someone else.. I left a voicemail and was never called back. If you want to be treated like a priority, go somewhere else.

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Extremely disappointed.

    These people do a great job to get you to buy the car but the service is sub standard. The sales associates don't get back to you when you call th...


    Show Full Review

    These people do a great job to get you to buy the car but the service is sub standard. The sales associates don't get back to you when you call them or are rude when you call them for help. After having bought my 2nd car with them, a Cadillac, I have realized that this is not the dealership I should have gone to buy a premium car. Very Very disappointed. I am definitely not going to them for my next car.

    Shopped for a new car
    Does not recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Drove in and totally ignored

    I pulled into Morris because I had been looking to test drive a new Canyon pick up truck. They had one sitting in front of the building so I stood...


    Show Full Review

    I pulled into Morris because I had been looking to test drive a new Canyon pick up truck. They had one sitting in front of the building so I stood outside looking for approx 10 minutes. No one came out to see if I needed help. My friend and I then went inside. The young girl at the reception desk was to too busy texting to look up and ask if we needed help. A few salesmen were out having a smoke, a few others stood by the entrance and no one ever approached us. We looked at each vehicle in the showroom and finally headed for the door after approx 10 more minutes. A salesman opened the door for us but never asked us anything or said thanks for stopping; nothing. We're going elsewhere and we are buying a vehicle. Just not at Morris

    Shopped for a new car
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Buick Regal

    Negotiated entire deal by email with sales rep Kenneth. When agreed on price came to pick the car from Chicago. Everything was as described Kennet...


    Show Full Review

    Negotiated entire deal by email with sales rep Kenneth. When agreed on price came to pick the car from Chicago. Everything was as described Kenneth even offered a lift from the airport. Entire process was very efficient, price was very reasonable service was excellent. Great people to deal with.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Good Experience

    I'm puzzled by the below negative reviews. Although I will say buying a car sight unseen out of state has me questioning your judgment anyway. I j...


    Show Full Review

    I'm puzzled by the below negative reviews. Although I will say buying a car sight unseen out of state has me questioning your judgment anyway. I just leased a new Yukon Denali from Mark Nugent. He was very professional, new the product and there was absolutely no pressure applied. He gave me a good option in getting out of an over mileage bad leased ford. He hit the payment I was looking for and was quite easy to deal with. Other than the dealership needing some more space and maybe a facelift, I would recommend them to anyone. In fact I'll be back over the summer when the wife's due for a car. Thanks Mark

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

    Hide Full Review
  • Horrible Experience

    Avoid this dealership at all costs! I purchased a certified 2012 GMC Yukon XL Denali and regretfully I must say it has been a horrible experience....


    Show Full Review

    Avoid this dealership at all costs! I purchased a certified 2012 GMC Yukon XL Denali and regretfully I must say it has been a horrible experience. I worked with Burt Ashbrook and Joe Costanzo. I purchased the car unseen from out of state so I partly relied on their expertise and their visual of the vehicle. I told them both I understand the car is used and I am not expecting a perfect vehicle. However I did ask if they could let me know of any scratches, dents, interior defaults, or paintwork so that I would not have any surprises upon delivery of vehicle. They both mentioned the vehicle had a scratch on the right rear panel that they would have touched up. I received the car last Thursday, March 13th and I have no complaints about the rear panel since this relayed to me on the front end. To my surprise the molding in the drive side door jam has a 4” tear. There is no way both Joe and Burt did not see this as I asked them both to inspect the car!! The rear bumper has been touched up and it looks like paintwork done by a 5 year old. Fortunately my local GM dealer is going to have the molding replaced under warranty. Morris GMC clearly does not abide the GM certification requirements. DO NOT PURCHASE a vehicle from these guys unseen as they misrepresent the vehicle to make a quick sale. Joe Costanzo is a true used car salesman by every definition.

    Shopped for a used car
    Does not recommend this dealer
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

    Hide Full Review
  • Not Interested in Selling Cars

    We walked into this showroom yesterday very interested in test driving a new Enclave. Unfortunately, no one was too interested in selling us one! ...


    Show Full Review

    We walked into this showroom yesterday very interested in test driving a new Enclave. Unfortunately, no one was too interested in selling us one! First we were told that they only had what we wanted in blue and they wouldn't be able to get any other colors, than I offered to call around myself if we liked the car, and suddenly they could find one; than they didn't offer their own financing, until I offered to get my own, and then they could finance; then they couldn't give us a price until we agreed to buy a car, which we couldn't do without a price... All around an unpleasant encounter. We really liked the car and will be visiting a different dealer today.

    Shopped for a new car
    Does not recommend this dealer
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Hide Full Review
  • Save your money and find a better dealership!

    Maybe I caught Steve Bansek on a bad week, but wow, talk about a guy I never want to have to deal with again! What I thought would be a very easy ...


    Show Full Review

    Maybe I caught Steve Bansek on a bad week, but wow, talk about a guy I never want to have to deal with again! What I thought would be a very easy transaction turned into them nickel and diming me and them losing a customer that purchases a new car every two years. They don't make customers much easier than me, trade in my current car and pay cash for the difference on a new one, but somehow Steve and Jeff Firestone turned it into an unbearable experience that has me running to other dealerships. First of all, what you see on their website or other car sites it not what they have on their lot, check the miles folks, they tend to like to conveniently forget to mention that some of their "new" cars have a years worth of miles on them, and when that's pointed out they just ignore it. I don't mind some miles, but be upfront about it and don't try to sell it for the new car price. I've played the game with dealers for years, but these guys are the worst!

    Came in for service or repair
    Does not recommend this dealer
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?

    Hide Full Review