Morris Cadillac Buick GMC, Inc.

Reviews

Average Ratings

2.2
21 lifetime reviews.
  • Purchase of New GMC Terrain

    My experience leasing a new GMC 2012 Terrain at the Morris Dealership was the best experience I have ever had. The staff was extremely helpful and...


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    My experience leasing a new GMC 2012 Terrain at the Morris Dealership was the best experience I have ever had. The staff was extremely helpful and professional and took there time assisting me. I felt very comfortable and did not feel pressured in any way. I want to thank Joe & Mark N. for there excellent customer service. I will recommend Morris to anyone.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Purchase

    Please take the car that you are thinking about buying take it and get it checked out before you buy it.They don't inspect their used cars properl...


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    Please take the car that you are thinking about buying take it and get it checked out before you buy it.They don't inspect their used cars properly. Beware.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • car shopper

    best dealer anywhere , mr. nugent was great treated me like family , he made the deal I needed to make my payments where I needed them to be . gre...


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    best dealer anywhere , mr. nugent was great treated me like family , he made the deal I needed to make my payments where I needed them to be . great car also. will go back again .

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Stereotypical salesman

    We took a 2017 Acadia for a test drive. Our salesman didn't take any time to really explain the vehicle to us. He basically just tossed us the key...


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    We took a 2017 Acadia for a test drive. Our salesman didn't take any time to really explain the vehicle to us. He basically just tossed us the keys and didn't seem to take us seriously. He didn't work with us at all on pricing and suggested we get a Kia instead. Very insulting considering what we told him we wanted. We were pleased to take our business elsewhere and are picking up our fully loaded 2017 GMC Acadia from another dealership Monday.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    3 people out of 3 found this review helpful. Did you?

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  • Disappointed

    Wanted to test drive a Cadillac Ats that the dealer had in showroom. I showed up 45 mins before they closed one day just to look at it. After wait...


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    Wanted to test drive a Cadillac Ats that the dealer had in showroom. I showed up 45 mins before they closed one day just to look at it. After waiting a long time I finally had a salesmen meet with me. We talked briefly and I understood I couldn't test drive that day bc they were closing. The salesmen did whatever he could to rush me out and handed me a card. Didn't bother taking any of my info down . my guess is he did not want to stay 1 min past closing instead of possibly making a sale. I emailed him the next week about a test drive and didn't hear back for 3 days. As a result I emailed the general contact info and was contacted right away about a test drive. We scheduled it for the following Saturday with the same salesman. I had to change the time by a couple hours two days before but the contact talked with me over the phone and said that it was not an issue. When I showed up on the day of the test drive the car was still in the showroom. I had to wait 15 mins for the salesman to show up and when he did he was confused. He said he told the other contact that Saturday wouldn't work as he was to busy. He then continued to make it seem like it was my fault and the other contacts. Needless to say I just left and won't be going back there.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    4 people out of 4 found this review helpful. Did you?

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  • Completely Lied To and Overlooked

    I contacted this car dealership because I was interested in purchasing a certified, Chevy Equinox. I applied online and was approved but was told ...


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    I contacted this car dealership because I was interested in purchasing a certified, Chevy Equinox. I applied online and was approved but was told I needed a cosigner. The salesman that I spoke with was very helpful (at first) and tried to work with the bank and myself to get the truck that I wanted. I have an email from him stating that he spoke with the bank and that I didn't have to have a cosigner; I just needed a down payment. I proposed an amount to him, he said he would speak with the bank and call me back. Then he must have gotten another customer...because I was completely blown off. He never called me back. Then when I called him, he was just saying stuff that didn't even pertain to my application. He was just trying to get me off the phone. I have never experienced such poor customer service at a car dealership. If anything, they WANT the sale... right? I tried to call and speak with someone else.. I left a voicemail and was never called back. If you want to be treated like a priority, go somewhere else.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Extremely disappointed.

    These people do a great job to get you to buy the car but the service is sub standard. The sales associates don't get back to you when you call th...


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    These people do a great job to get you to buy the car but the service is sub standard. The sales associates don't get back to you when you call them or are rude when you call them for help. After having bought my 2nd car with them, a Cadillac, I have realized that this is not the dealership I should have gone to buy a premium car. Very Very disappointed. I am definitely not going to them for my next car.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Drove in and totally ignored

    I pulled into Morris because I had been looking to test drive a new Canyon pick up truck. They had one sitting in front of the building so I stood...


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    I pulled into Morris because I had been looking to test drive a new Canyon pick up truck. They had one sitting in front of the building so I stood outside looking for approx 10 minutes. No one came out to see if I needed help. My friend and I then went inside. The young girl at the reception desk was to too busy texting to look up and ask if we needed help. A few salesmen were out having a smoke, a few others stood by the entrance and no one ever approached us. We looked at each vehicle in the showroom and finally headed for the door after approx 10 more minutes. A salesman opened the door for us but never asked us anything or said thanks for stopping; nothing. We're going elsewhere and we are buying a vehicle. Just not at Morris

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Buick Regal

    Negotiated entire deal by email with sales rep Kenneth. When agreed on price came to pick the car from Chicago. Everything was as described Kennet...


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    Negotiated entire deal by email with sales rep Kenneth. When agreed on price came to pick the car from Chicago. Everything was as described Kenneth even offered a lift from the airport. Entire process was very efficient, price was very reasonable service was excellent. Great people to deal with.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Good Experience

    I'm puzzled by the below negative reviews. Although I will say buying a car sight unseen out of state has me questioning your judgment anyway. I j...


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    I'm puzzled by the below negative reviews. Although I will say buying a car sight unseen out of state has me questioning your judgment anyway. I just leased a new Yukon Denali from Mark Nugent. He was very professional, new the product and there was absolutely no pressure applied. He gave me a good option in getting out of an over mileage bad leased ford. He hit the payment I was looking for and was quite easy to deal with. Other than the dealership needing some more space and maybe a facelift, I would recommend them to anyone. In fact I'll be back over the summer when the wife's due for a car. Thanks Mark

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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