Reviews

Average Ratings

5.0
470 lifetime reviews. Includes reviews of Heritage Mazda Owings Mills from DealerRater.com
  • Great Service

    Amy was AMAZING. She was very patient over the 1.5 months it took for me to buy the car. Her responses to my e-mails were always in a timely manne...

    Dealer Response

    Good morning Fannie! Thank you so much for taking the time to leave the positive review. We are pleased that Amy was able to assist you in purchas...


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    Amy was AMAZING. She was very patient over the 1.5 months it took for me to buy the car. Her responses to my e-mails were always in a timely manner; something I personally appreciate. I purchased my Fiat with my permit and she went out of her way to drive the car to my residence since I didn't have my license. You don't get customer service like that anywhere. She's amazing! Thank you Amy :D

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Good morning Fannie! Thank you so much for taking the time to leave the positive review. We are pleased that Amy was able to assist you in purchasing your Fiat and we will be sure to pass on your kind words. I hope you are enjoying it! If anything at all comes up, please do not hesitate to contact us or swing by at Heritage Mazda Owings Mills. Have a great day! www.facebook.com/HeritageMazdaOwingsMills


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  • Don't Look Anywhere Else - Heritage Mazda at Owings Mill #1
    July 25, 2017

    After an unpleasant experience at another dealership, I happened to walk into Heritage Mazda at Owings Mills and had the pleasure of test driving ...


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    After an unpleasant experience at another dealership, I happened to walk into Heritage Mazda at Owings Mills and had the pleasure of test driving vehicles with Joe Garner. He was real and was able to answer both mine's and my dad's questions with ease for an entire morning's worth of time. Fast forward two months later, and I was ready to commit to a vehicle. Joe had moved to finance so he immediately had me in contact with Tosh. She was personable, answered all of my questions, and dealt with my time constraints. I did not feel pressured into making any decisions - felt like I was discussing my thoughts with a caring friend. She went above and beyond to make sure all my questions were answered including checking in via text on all my concerns throughout the week leading up. On the day of the buy, Nick worked with both my father and myself on the financing part. Thanks for being patient with our questions! And I was able to deal with a familiar face of Joe in Finance to finalize the deal. Tosh made sure my new car (which had just arrived from the port that morning) was in top shape for me. And I left with a new car and a huge smile on my face. I don't live in the area but it was worth the drive to buy the car from the crew at Heritage Mazda in Owings Mills. Thanks guys!!!

    Does recommend this dealer

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  • A WONDERFUL EXPERIENCE AT MAZDA
    July 19, 2017

    My experience was wonderful. It started with Tosh Gray who called me. When I came to Mazda in Owing Mills I met Andre & Vince. The three of them l...


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    My experience was wonderful. It started with Tosh Gray who called me. When I came to Mazda in Owing Mills I met Andre & Vince. The three of them listened to my concerns about PURCHASING a new car .they took everything I said into consideration and made it happen I LUV LUV LUV MY NEW MAZDA CX5 CROSSOVER. It's beautiful and affordable These employees are truly an asset to your company

    Does recommend this dealer

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  • Great experience
    July 15, 2017

    Heritage Mazda of Owings Mills is a great dealership. Everyone made you feel like Family. Our Sales Representative Tosh Gray was the Best Ever and...


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    Heritage Mazda of Owings Mills is a great dealership. Everyone made you feel like Family. Our Sales Representative Tosh Gray was the Best Ever and I would recommend her to anyone.

    Does recommend this dealer

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  • Buying experience

    I just wanted to thank Joe summers his patience and time during the process. I wanted to also thank the sales staff and managers at Heritage Mazd...


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    I just wanted to thank Joe summers his patience and time during the process. I wanted to also thank the sales staff and managers at Heritage Mazda for a great car buying experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great experience

    First I'd like to say Toshia was an excellent salesperson. Anyone looking for a Mazda cime to her. She will truly take good care if you and not li...


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    First I'd like to say Toshia was an excellent salesperson. Anyone looking for a Mazda cime to her. She will truly take good care if you and not lie or manipulate you into a sale. I brought the Mazda 3 i touring, enjoying every mile i put on it. So i like to say thank you to her for all the help she giving me throughout the process from emails, text, and calls.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Car buying a complete breeze!
    June 28, 2017

    Whoa! Whoa! Whoa! I always get the jitters when it comes to car shopping. Ms Toshia Gray made my experience so simple, so easy. She is very knowle...


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    Whoa! Whoa! Whoa! I always get the jitters when it comes to car shopping. Ms Toshia Gray made my experience so simple, so easy. She is very knowledgeable, friendly and made me feel comfortable about my vehicle selection (CX5!!!) I would recommend anyone come see her! Warms my heart to know there are still honest decent people out here! Thank you Toshia!

    Does recommend this dealer

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  • Excellent Service
    June 28, 2017

    I absolutely love my Mazda3 that I bought from Heritage Mazda! I had the pleasure of working with Tosh in the process. She was great! She was very...


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    I absolutely love my Mazda3 that I bought from Heritage Mazda! I had the pleasure of working with Tosh in the process. She was great! She was very helpful in explaining things thoroughly with excellent customer service. I appreciate get patience with me and I love my car! I would definitely recommend Heritage to anyone in the market!

    Does recommend this dealer

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  • my new Mazda

    Kevin was a great help in getting me into a new Mazda. He was exceptional when it came to product knowledge and explaining the features. The proce...

    Dealer Response

    Good morning, Heritage Mazda Owings Mills is delighted to hear that your car buying experience was a memorable one! We are also pleased that Kevin...


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    Kevin was a great help in getting me into a new Mazda. He was exceptional when it came to product knowledge and explaining the features. The process was a little long but after we agreed on numbers he got us through in no time. I will be calling Kevin the next time I need a vehicle.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Good morning, Heritage Mazda Owings Mills is delighted to hear that your car buying experience was a memorable one! We are also pleased that Kevin was able to assist you with your new Mazda purchase. As you settle in to your new vehicle, please do not hesitate to stop by for a regular checkup! Thank you again for the highly praised review.


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  • Great Experience

    Recently purchased our first-ever Mazda -- a CX-9. Was considering the Toyota Highlander as well, but all the reviews seemed to give the CX-9 an e...

    Dealer Response

    Hi, Heritage Mazda Owings Mills would like to congratulate you on your new Mazda CX-9! It was a great experience for Tosh and our team to introdu...


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    Recently purchased our first-ever Mazda -- a CX-9. Was considering the Toyota Highlander as well, but all the reviews seemed to give the CX-9 an edge. Love the vehicle! Tosh was great to work with; rather than "selling" us on the car, she asked questions and actually listened to us. What a novel idea! Buying process and financing were a pleasant experience, and no pressure. Would highly recommend this vehicle to anyone considering it, and would also highly recommend Heritage Mazda Owings Mills as a place to buy it.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi, Heritage Mazda Owings Mills would like to congratulate you on your new Mazda CX-9! It was a great experience for Tosh and our team to introduce you to your new vehicle. If you should have any further questions or want a little more insight on your Mazda you settle in, please don?t hesitate to contact us! We would be happy to lend our support. Thank you again for taking the time to review us!


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