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Reviews

Average Ratings

4.9
420 lifetime reviews. Includes reviews of Heritage Mazda Owings Mills from DealerRater.com
  • Great Service

    Amy was AMAZING. She was very patient over the 1.5 months it took for me to buy the car. Her responses to my e-mails were always in a timely manne...

    Dealer Response

    Good morning Fannie! Thank you so much for taking the time to leave the positive review. We are pleased that Amy was able to assist you in purchas...


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    Amy was AMAZING. She was very patient over the 1.5 months it took for me to buy the car. Her responses to my e-mails were always in a timely manner; something I personally appreciate. I purchased my Fiat with my permit and she went out of her way to drive the car to my residence since I didn't have my license. You don't get customer service like that anywhere. She's amazing! Thank you Amy :D

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Good morning Fannie! Thank you so much for taking the time to leave the positive review. We are pleased that Amy was able to assist you in purchasing your Fiat and we will be sure to pass on your kind words. I hope you are enjoying it! If anything at all comes up, please do not hesitate to contact us or swing by at Heritage Mazda Owings Mills. Have a great day! www.facebook.com/HeritageMazdaOwingsMills


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  • Thank you Tosh!
    February 13, 2017

    I had a great experience trading in my old Mazda6 for a 2016 Mazda3! Tosh was the greatest. She was very knowledgeable and patient with me and I'm...

    Heritage Mazda Owings Mills

    Good afternoon Sam. In response to your review, I want to take the time to thank you for praising our dealership. Heritage Mazda Owings Mills wo...


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    I had a great experience trading in my old Mazda6 for a 2016 Mazda3! Tosh was the greatest. She was very knowledgeable and patient with me and I'm very happy with my decision.

    Does recommend this dealer
    Heritage Mazda Owings Mills

    Good afternoon Sam. In response to your review, I want to take the time to thank you for praising our dealership. Heritage Mazda Owings Mills works extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you¿¿¿ve provided us with exceptional positive feedback. Please don¿¿¿t hesitate to call or stop in anytime should you need any further services. Thank you again Sam and have a great day!


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  • Great experience overall.

    Shoutout to the Heritage Mazda team, especially Tosh, for helping me through the process of trading in my 2004 Mazda6 for a 2016 Mazda3! She was v...


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    Shoutout to the Heritage Mazda team, especially Tosh, for helping me through the process of trading in my 2004 Mazda6 for a 2016 Mazda3! She was very knowledgeable and I am extremely pleased with my experience. Thanks so much!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Very patient. Extremely kind.
    February 7, 2017

    I traded in my Mazda3 and was in between getting a Mazda6 or CX5. Toshia was attentative, kind, and very patient with my decision making. Her prof...

    Heritage Mazda Owings Mills

    Thank you for your complimentary feedback of Heritage Mazda Owings Mills. We genuinely appreciate your business and thorough review. Please reme...


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    I traded in my Mazda3 and was in between getting a Mazda6 or CX5. Toshia was attentative, kind, and very patient with my decision making. Her professionalism was top knotch. It was a little bit of an overwhelming at first, but Toshia made me feel as comfortable sad possible. I did not feel pressured to make any decisions and eventually drove off in a brand new CX5. I would recommend her to anyone who is in the market for a new Mazda. Thanks girl!

    Does recommend this dealer
    Heritage Mazda Owings Mills

    Thank you for your complimentary feedback of Heritage Mazda Owings Mills. We genuinely appreciate your business and thorough review. Please remember that should you be in search of a new vehicle in the future, or require any regular vehicle maintenance, we would love to welcome you back for another visit. Thanks again for taking the time to review us and we sincerely hope you enjoy your new Mazda CX5!


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  • Wonderful Experience!
    January 31, 2017

    You won't get the stereotypical "used car experience" at this dealership. Everyone there made it so easy and pleasant. Toshia was very knowledgeab...

    Heritage Mazda Owings Mills

    Thank you for your heartfelt response! We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased...


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    You won't get the stereotypical "used car experience" at this dealership. Everyone there made it so easy and pleasant. Toshia was very knowledgeable about all the cars and helpful in making a decision, but never pushy and I never felt rushed. Great customer service from test drives to purchase decision and all the way through financing to a happy send off in my "new" car. Even after I had already bought the car she took time to make sure I was comfortable with all the features and connected my iPhone to the Bluetooth for me. They even arranged to return my rental car so I could take my new car home that same day. I highly recommend this dealership and particularly Toshia to help you find the right car.

    Does recommend this dealer
    Heritage Mazda Owings Mills

    Thank you for your heartfelt response! We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that Toshia lead you to your new car, and we will certainly share your feedback with her. Please do not hesitate to call or pop back in to see us at Heritage Mazda Owings Mills. Thank you again and have a great day!


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  • Awesome Customer Service
    January 31, 2017

    Just got my first car and Toshia made the experience so easy and wonderful! Great customer service! If you are looking for a new car, go to Toshia!

    Heritage Mazda Owings Mills

    Thank you for taking the time to review us! Heritage Mazda Towson strives to provide an exceptional experience for all customers and it gives us ...


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    Just got my first car and Toshia made the experience so easy and wonderful! Great customer service! If you are looking for a new car, go to Toshia!

    Does recommend this dealer
    Heritage Mazda Owings Mills

    Thank you for taking the time to review us! Heritage Mazda Towson strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a company¿¿¿s success. Thank you again for the wonderful feedback.


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  • Fantastic Customer Service!
    January 22, 2017

    Toshia was professional and provided excellent customer service. I was there to purchase my granddaughter's first car. She needed a reliable veh...

    Heritage Mazda Owings Mills

    Heritage Mazda Owings Mills would like to thank you for sharing your experience with us! It was our pleasure helping you and your granddaughter fi...


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    Toshia was professional and provided excellent customer service. I was there to purchase my granddaughter's first car. She needed a reliable vehicle for college and Toshia made the process easy. Toshia also went further to allow my granddaughter to take a picture with a bow on her new used Mazda 2 and gave her a thank you card with balloons. I was so impressed with the customer service that I have recommended family and friends!

    Does recommend this dealer
    Heritage Mazda Owings Mills

    Heritage Mazda Owings Mills would like to thank you for sharing your experience with us! It was our pleasure helping you and your granddaughter find the perfect vehicle, and we sincerely hope she enjoys her Mazda 2. We will be sure to share your kind comments with Toshia and our team as well. Please stop in soon as we would love to work with you again! Thank you and have a great day.


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  • Great sales and service
    January 17, 2017

    Our experience with Toshia and process was great. We enjoyed buying our new car. From start to finish everything went well. I would recommend her ...

    Heritage Mazda Owings Mills

    Thank you for taking the time to send us a positive review. We love that you had a memorable experience here at Heritage Mazda Owings Mills and we...


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    Our experience with Toshia and process was great. We enjoyed buying our new car. From start to finish everything went well. I would recommend her for new customers.

    Does recommend this dealer
    Heritage Mazda Owings Mills

    Thank you for taking the time to send us a positive review. We love that you had a memorable experience here at Heritage Mazda Owings Mills and we sincerely appreciate you sharing your experience with us. We would love to welcome you back for any future purchase/service needs, as we are always here to help! Thank you again and we hope you have a great day.


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  • Heritage Mazda is the best!

    Kevin, Tosh, and the finance guy were all great in helping me to trade in 2014 and get 2016 Mazda CX5! Very professional and pleasant team!

    Dealer Response

    Thanks so much for your positive feedback! We were very glad to assist you in your purchasing experience. I hope you enjoy your new 2016, Mazda C...


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    Kevin, Tosh, and the finance guy were all great in helping me to trade in 2014 and get 2016 Mazda CX5! Very professional and pleasant team!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thanks so much for your positive feedback! We were very glad to assist you in your purchasing experience. I hope you enjoy your new 2016, Mazda CX-5! Moving forward, please do not hesitate to stop by for a visit should you need any maintenance services performed. We would love to see you! Thank you again and have a great day.


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  • Great buying experience

    Tosh was our salesperson at Heritage Mazda and she was great! No pressure, answered all of our questions and made for an enjoyable buying experien...

    Dealer Response

    Heritage Mazda Owings Mills would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excelle...


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    Tosh was our salesperson at Heritage Mazda and she was great! No pressure, answered all of our questions and made for an enjoyable buying experience. Love my new Mazda!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Heritage Mazda Owings Mills would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we've succeeded. Please call or stop in with any questions or concerns regarding your new Mazda as we are always here to help! Thank you again Jen and have a great weekend


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