Heritage Mazda Bel Air

New 888-862-1819 Dealer Website
Used 888-692-5655 Email Dealer
Service 866-338-2587

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Reviews

Average Ratings

4.9
1005 lifetime reviews. Includes reviews of Heritage Mazda Bel Air from DealerRater.com
  • Great Salesman

    I was looking around for a car and a call from Devon Giddings looking to help out. He went the extra mile to look for a car with all the specifica...

    Dealer Response

    Good morning New Mazda 6 owner. Heritage Mazda Bel Air is delighted to hear your car buying experience was a memorable one. We are also pleased to...


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    I was looking around for a car and a call from Devon Giddings looking to help out. He went the extra mile to look for a car with all the specifications I was looking and did everything he could to help with any questions that I had after sale. I would have just gone straight there if I had known about them at first.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Good morning New Mazda 6 owner. Heritage Mazda Bel Air is delighted to hear your car buying experience was a memorable one. We are also pleased to hear that Devon Giddings lead you to your new car and we will certainly share your feedback with him. We welcome you to stay in touch so that we may answer any further questions you may have about your new Mazda. Thank you for taking the time to review us and have a great day!


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  • Great experience!

    I had an excellent car buying experience. I had been following their used SUV inventory and decided to go up and see some in person. My salesperso...


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    I had an excellent car buying experience. I had been following their used SUV inventory and decided to go up and see some in person. My salesperson, Dave, had the SUV ready when I arrived for the test drive. I wasn't 100% on it, so he pulled up other options at sister locations. We found one and he offered to drive to the Parkville location so I could see it. I loved it and bought it that day. The buying process was smooth, easy going, and Dave was very attentive to my "must haves" in a SUV. I highly recommend the entire team. We will be back and will refer friends!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Bobbi & Ryan
    March 17, 2017

    Bobbi and Ryan have made my first car buying experience amazing. They made sure I was making the best decision. Ryan even went the extra mile to ...

    Heritage Mazda of Bel Air

    Good afternoon, Lauren. In response to your review, I want to take the time to thank you for praising our dealership. Heritage Mazda Bel Air wor...


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    Bobbi and Ryan have made my first car buying experience amazing. They made sure I was making the best decision. Ryan even went the extra mile to find all the best warintie's for me. This was easy and shall I say I LOVE MY BRAND NEW 2017 MAZDA 3 SPORT :)

    Does recommend this dealer
    Heritage Mazda of Bel Air

    Good afternoon, Lauren. In response to your review, I want to take the time to thank you for praising our dealership. Heritage Mazda Bel Air works extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you¿¿¿ve provided us with exceptional positive feedback. Please don¿¿¿t hesitate to call or stop in anytime should you need any further services. Thank you again Lauren and We sincerely hope you enjoy your new 2017, Mazda 3.


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  • Purchase of a new Mazda 3

    This was our 3rd Mazda purchase at Heritage in Bel Air. I can't say enough good things about out salesman Ken Arment. He was knowledgeable and did...

    Dealer Response

    Thank you for your earnest response Teresa. We appreciate your feedback and will be sure to share your encouraging thoughts with Ken Arment and th...


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    This was our 3rd Mazda purchase at Heritage in Bel Air. I can't say enough good things about out salesman Ken Arment. He was knowledgeable and did everything he could to make our purchase smooth and without problems. He was efficient and stood by everything he had told us. We purchased in the late evening and he sent us home with loaner so that we could leave our trade in that night. Ken is the best salesman we have ever worked with. His follow up is amazing. We will recommend him to anyone we know looking to buy a car! Thank you Ken!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your earnest response Teresa. We appreciate your feedback and will be sure to share your encouraging thoughts with Ken Arment and the team! If you should have any further questions or want a little more insight on your vehicle, please don?t hesitate to contact us! We would love to work with you again soon.


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  • Amazing service!!!

    I'm so happy with my service at Heritage Mazda Bel Air. Bobbi helped me find the perfect car in me in exactly the color I wanted. I got a blue CX-...

    Dealer Response

    Good morning Taylor! Heritage Mazda Bel Air is delighted to hear that your car buying experience was a memorable one! We are also pleased that Bob...


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    I'm so happy with my service at Heritage Mazda Bel Air. Bobbi helped me find the perfect car in me in exactly the color I wanted. I got a blue CX-5 and it drives absolutely amazing. It's so smooth and everyone in the dealership was very friendly and willing to help out. A big thank you to Bobbi and the team at Heritage Mazda Bel Air!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Good morning Taylor! Heritage Mazda Bel Air is delighted to hear that your car buying experience was a memorable one! We are also pleased that Bobbi was able to assist you with your new Mazda CX-5 purchase. As you settle in to your new vehicle, please do not hesitate to stop by for a regular checkup! Thank you again Taylor for the highly praised review.


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  • Best Place to Buy a car.
    March 9, 2017

    As usual I went to my sales person Wil Wells he and I have worked on over 30 deals together, he was able to trade me out of my car, put me in a ne...

    Heritage Mazda of Bel Air

    Good morning. Thank you for your encouraging review of Heritage Mazda Bel Air. We are particularly grateful for any positive feedback, but a respo...

    Heritage Mazda of Bel Air

    Hello! Heritage Mazda Bel Air would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide exce...


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    As usual I went to my sales person Wil Wells he and I have worked on over 30 deals together, he was able to trade me out of my car, put me in a new one, save me money and keep me from putting any money out of my pocket. This is also a testimony for the Sales Manager John Holliday. John has consistently managed my deals on the finance end of things, even when I had credit issues, he was able to help, call the banks, pull strings, ask favors, what ever it took to make sure I was getting not just financing but a fair deal. Now my credit is very good and he was still able to get me a great rate. This is why Heritage Mazda of Belair gets my business and will continue to do so. Dealerships honestly are a dime a dozen, the people who make up the dealership are the difference, do you want to be part of a family or a customer?

    Does recommend this dealer
    Heritage Mazda of Bel Air

    Good morning. Thank you for your encouraging review of Heritage Mazda Bel Air. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team! Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. We hope to see you soon!

    Heritage Mazda of Bel Air

    Hello! Heritage Mazda Bel Air would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we¿¿¿ve succeeded. I will be sure to share your feedback with Wil Wells, John Holliday and the team! Thank you again for your review.


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  • What a great deal!!!!!!

    As usual I went to my sales person Wil Wells he and I have worked on over 30 deals together, he was able to trade me out of my car, put me in a ne...

    Dealer Response

    Good afternoon, William Ward. In response to your review, I want to take the time to thank you for praising Heritage Mazda Bel Air. We are parti...


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    As usual I went to my sales person Wil Wells he and I have worked on over 30 deals together, he was able to trade me out of my car, put me in a new one, save me money and keep me from putting any money out of my pocket. This is also a testimony for the Sales Manager John Holliday. John has consistently managed my deals on the finance end of things, even when I had credit issues, he was able to help, call the banks, pull strings, ask favors, what ever it took to make sure I was getting not just financing but a fair deal. Now my credit is very good and he was still able to get me a great rate. This is why Heritage Mazda of Belair gets my business and will continue to do so. Dealerships honestly are a dime a dozen, the people who make up the dealership are the difference, do you want to be part of a family or a customer?

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Good afternoon, William Ward. In response to your review, I want to take the time to thank you for praising Heritage Mazda Bel Air. We are particularly grateful for any positive feedback, but a response like yours truly motivates our team to achieve superior customer satisfaction. We encourage yo u to ?Like? us on Facebook so you may catch any upcoming in-store specials, should they fit any future needs. Thank you again William and be sure to stop by soon!


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  • Unhelpful

    I was conflicted between a car they sold, and one sold by a different company. The sales person then offered me a discount which solidified my cho...

    Dealer Response

    Thank you for your review of Heritage Mazda Bel Air. As discussed with our General Manager, Gary Cramer, we offered to refund the difference in pr...


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    I was conflicted between a car they sold, and one sold by a different company. The sales person then offered me a discount which solidified my choice to go with this dealership. After arriving home from the dealership late that night, I noticed that I had not been given any discount. Later on, I asked the salesperson about this. His response was essentially that he had nothing to do with finances and I should have caught any mistakes in the paperwork while signing. He offered no help or direction, and frankly the difference in his treatment towards me before and after I had purchased the car was offputting and disappointing.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review of Heritage Mazda Bel Air. As discussed with our General Manager, Gary Cramer, we offered to refund the difference in pricing. If you have additional questions or concerns, or would like to further discuss, please reach out to Gary at gcramer@mileone.com or 410-638-5633. Thank you again for your feedback.


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  • Great job Heritage!
    February 26, 2017

    Last weekend I looked at Mazda CX5's on Mazda's website. I also completed an online financial review and was approved right away for a loan. Soo...

    Heritage Mazda of Bel Air

    Hi! Heritage Mazda Bel Air would like to congratulate you on your new Mazda CX-5! It was a great experience for our team to introduce you to your...


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    Last weekend I looked at Mazda CX5's on Mazda's website. I also completed an online financial review and was approved right away for a loan. Soon after, I heard from Justin Ledbetter and the online/internet manager. It was clear that they wanted my business. After a telephone call to Justin and a few texts, Saturday I picked up a brand new CX-5 off the showroom floor! Great experience. Thank you. Dan

    Does recommend this dealer
    Heritage Mazda of Bel Air

    Hi! Heritage Mazda Bel Air would like to congratulate you on your new Mazda CX-5! It was a great experience for our team to introduce you to your new vehicle and we sincerely hope you enjoy your new vehicle. If you should have any further questions or want a little more insight on your Mazda as you settle in, please don¿¿¿t hesitate contact us! We would be happy to lend our support. Thank you again for taking the time to review us!


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  • Best car buying experience I've ever had!
    February 25, 2017

    I had been watching a particular pre-owned Mazda CX-5 online at the Towson location, which was further than I wanted to travel to see a car. When...

    Heritage Mazda of Bel Air

    Heritage Mazda Bel Air is delighted to hear that your car buying experience was a memorable one. We welcome you to stay in touch so that we may a...


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    I had been watching a particular pre-owned Mazda CX-5 online at the Towson location, which was further than I wanted to travel to see a car. When it transferred to Heritage Bel Air, I inquired online, and Devon got back to me quickly via email. Paul G followed up with a courteous phone call. Paul was great to work with, did not waste my time and had everything in order to purchase the car quickly. Friendly, professional and great selection of cars. I highly recommend these folks!

    Does recommend this dealer
    Heritage Mazda of Bel Air

    Heritage Mazda Bel Air is delighted to hear that your car buying experience was a memorable one. We welcome you to stay in touch so that we may answer any further questions you may have about your new Mazda CX-5. It was our pleasure assisting you in selecting the perfect vehicle and we look forward to hearing from you in the future!


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