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Reviews

Average Ratings

4.0
232 lifetime reviews. Includes reviews from DealerRater.com
  • Best New Car Purchase Experience Ever!

    My wife and I were looking to replace our 2007 BMW 335i convertible with the new 4 Series convertible. Since we knew exactly the option we wanted,...


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    My wife and I were looking to replace our 2007 BMW 335i convertible with the new 4 Series convertible. Since we knew exactly the option we wanted, it was manageable to shop pricing over the internet. Towson gave us the very best pricing upfront without all the "BS". Actually they killed the other BMW dealers on price. The entire staff at Towson BMW was an absolute pleasure to deal with. They made the entire process pleasant. I would highly recommend Towson BMW. Wendy and Jeff Miller

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great sale experience
    February 17, 2017

    I contacted this dealership after finding the car I wanted online. I spoke to Steve on the phone to ensure the vehicle was still available before ...


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    I contacted this dealership after finding the car I wanted online. I spoke to Steve on the phone to ensure the vehicle was still available before making the drive to Towson from Arlington, VA. He was very nice. He greeted me when I arrived and introduced me to RJ. RJ was extremely helpful and knowledgeable. He took me on a test drive. He didn't rush me even though I ended up being there an hour and a half past closing. Between Steve and RJ I had a great experience and would highly recommend this dealership. RJ continues to answer my questions, as this is my first Porsche.

    Does recommend this dealer

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  • Service for oil change

    Brian was great. I arrived early and he met me at the front desk. He kept me informed during the process. Great customer service.


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    Brian was great. I arrived early and he met me at the front desk. He kept me informed during the process. Great customer service.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Don't stand behind the products or warranties.

    Repair on dash was needed and simply duck the repair. No more BMW's for me.


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    Repair on dash was needed and simply duck the repair. No more BMW's for me.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Purchase a vehicle
    October 4, 2016

    I want to thank BMW of Towson. They were easy to work with. Thank you Marc Levy and Bill Kasper for the outstanding work. They made my life easy i...


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    I want to thank BMW of Towson. They were easy to work with. Thank you Marc Levy and Bill Kasper for the outstanding work. They made my life easy in this purchase......

    Does recommend this dealer

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  • Nice people!
    June 23, 2016

    The cost of Porsche service is not cheap. That said, Porsche Towson is a very good dealer for both purchasing and servicing. Very nice people!


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    The cost of Porsche service is not cheap. That said, Porsche Towson is a very good dealer for both purchasing and servicing. Very nice people!

    Does recommend this dealer
    Came in for service or repair

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  • Crooks
    June 9, 2016

    My wife has bought two cars from this dealership and has had all the service on both done there as well. On her first BMW, a 528xi, she bought th...

    BMW of Towson

    Hello Adam, We are very sorry to hear about your recent service experience. Please know that we do not believe in deceiving customers or playing a...


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    My wife has bought two cars from this dealership and has had all the service on both done there as well. On her first BMW, a 528xi, she bought the tire replacement warranty. However, after a year they said they would no longer replace the tires on schedule, but would honor the warranty when the tires needed to be replaced. When the tires wore out, they refused to honor their promise, so I bought tires from Mr. Tire. I purchased Michelin Pilot Sport A/S tires for her. The car's handling improved significantly. After less than 20,000 miles on the new tires, the service advisor said the tires needed to be replaced because they were "cheap Costco" tires that weren't any good anyway. The tires still had more than half their tread. When I heard this, I dragged the stupid arrogant xxxxxxx to the show room and showed him that these were the tires on the most expensive car in the showroom, a BMW M6. I said that I wanted to see the tires that had been taken off my wife's car and he refused, saying they already had been disposed of. I also said that I expected that the replacement tires be of equivalent quality. He said the tires he had installed were better than the Michelins. However, not only were the new tires he put on about 40 percent more expensive than the Pilot Sports, they also were complete crap. The car handled so badly that my wife no longer felt safe in it and traded it in. On another occasion, shortly after my wife's car went off warranty, it was in the shop at Towson BMW for routine service and the service advisor called saying the brake pads were worn 50 percent and should be replaced. He asked if I wanted him to do it. When I said no, he went into a long discussion of how important brakes are to the car's safety and tried to guilt me into "protecting" my wife's safety. For those of you that don't know, brakes typically are replaced when they are 90 to 95 percent gone and are perfectly safe until that point. Though my wife likes this dealership, I refuse to go there anymore. I bought a 328 at another Baltimore dealer and got about 13 percent off list price, My wife paid over list price for both cars she bought from Towson BMW. While she likes good service and is willing to pay for it, there is a fundamental difference between good service and honest service. Towson BMW is not honest. I strongly recommend that you visit another dealership to buy your car and even more strongly recommend that you visit another dealership to service your car.

    Does not recommend this dealer
    Came in for service or repair
    BMW of Towson

    Hello Adam, We are very sorry to hear about your recent service experience. Please know that we do not believe in deceiving customers or playing any type of games. We believe our positive reviews are evidence of this fact. We strive to provide the very best in service and we operate with honesty and integrity. I would very much like the opportunity to resolve any concerns you may have or answer questions in regards to tires and/or brakes. We hope that you will give us the opportunity to restore your confidence in BMW of Towson. Please feel free to contact me directly at (443) 632-1164 or rstrickland@bmwtowson.com. Richard Strickland Service Manager BMW of Towson


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  • Great Service

    BMW of Towson provided us with a great customer service. John was very helpful and knowledgeable. They worked with us to meet our desires and give...


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    BMW of Towson provided us with a great customer service. John was very helpful and knowledgeable. They worked with us to meet our desires and give us the best deal possible. Would definitely buy from them again.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Upcoming service
    May 3, 2016

    I received an email from a person from telling me my vehicle alerted them it was due for service soon, I tried to schedule to get a loaner an was ...

    Jenn

    I have schedule with my local dealership , where getting the loaner isn't a issue. Thank you

    BMW of Towson

    "Hello Jenn, Thank you for your feedback as it helps us improve our processes. Our policy has always been that we cannot provide a loaner vehicle ...


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    I received an email from a person from telling me my vehicle alerted them it was due for service soon, I tried to schedule to get a loaner an was told they do.not give out loaner cars for the service is less then 2 hours, then I asked for drop and pick up service but apparently that is not offered. I first time I was in for serice I was told 45 minutes and was there for 4 hours, the reason we bought a second bmw was for the loaner serice because I didn't have time to wait around or for the pick up service I had with my last bmw. I am not pleased at all and this is only my second time dealing with service after purchasing the car. I will most likely not buy another car at this dealership.

    Does not recommend this dealer
    Came in for service or repair
    Jenn

    I have schedule with my local dealership , where getting the loaner isn't a issue. Thank you

    BMW of Towson

    "Hello Jenn, Thank you for your feedback as it helps us improve our processes. Our policy has always been that we cannot provide a loaner vehicle for service less than 2 hours. However, for your convenience, we do offer a complimentary shuttle service. We apologize that you had to wait longer than expected the first time you were in for service. We do our best to limit customer wait times. We would be happy to speak to you in further detail regarding your most recent experience. Please feel free to contact Richard Strickland, service manager at 410-296-7900. "


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  • Dishonest dealership with very poor customer service
    April 19, 2016

    The only reason why I am not giving this dealership a half a star or no stars is because it's not available. They are dishonest liars and spike up...

    BMW of Towson

    Mr. BMWKing911, BMW of Towson is sorry to learn of your recent experience at our dealership. We work hard to provide the best BMW experience ...


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    The only reason why I am not giving this dealership a half a star or no stars is because it's not available. They are dishonest liars and spike up the prices on their cars thinking the consumer is dumb and will buy from them. They bait and switch like they want you to buy and when you waste time going there they treat you the opposite. The GM BO is a complete joke, as he was supposed to meet me when I arrived, but he didn't and sales person on phone Drew lied to me. We test drove a 328XI 37k used which Kbb.com had it for 29-31k. The sales person Jose was clueless and went to check himself and felt pretty dumb when he saw they were way overselling the car. Told me he can get me 1k off the car and would go get the Manager (Bo) and Bo just said F the customer we are not moving on the price of the car lol. What a disgrace to treat customers that way, wouldn't even go down $1. This dealership sucks and snobby as xxxx. Would never go here and glad I bought my 2016 X5 from Northwest BMW. Thats the place to go folks, when you want to be treated with respect. Oh, I texted Marc the owner before coming down and telling him to give me a good sales person and he never even responded. This dealership is worthless would never buy and glad my brother will go get his BMW from Northwest.

    Does not recommend this dealer
    BMW of Towson

    Mr. BMWKing911, BMW of Towson is sorry to learn of your recent experience at our dealership. We work hard to provide the best BMW experience to all of our clients. I have investigated the concerns and understand that there may be two sides to every story. I always encourage clients to reach out to me personally when they have not had a great experience. It is my understanding in investigating your concerns, that the issue arose when we could not reduce our selling price by thousands of dollars for our pre-owned car that we not only believed to be offered at market price, but below our actual cost. Similarly, our notes say that your X5 experience was after an order was already placed with another dealer and we would not sell the car for less than what you were already buying the car for. Following your post about never wanting to come back, you emailed our sales department and increased your offer from 31K to 37k recognizing that our initial pricing was in fact in line with the market. However, by that time, the car was already sold to another client. You also reference that you texted the owner, Marc Cohen, who never responded to you. Well, as the owner (Marc Cohen) I can assure you that I received no such text message and looked through my entire history of texts in the event that I may have over looked it. I would love to know who gave you my number as they may have given the incorrect one. Again, I am sorry the experience did not go well and would love to hear directly from you so I can make sure we correct any issues that are causing this negative experience. Experience is much more than simply price, and I always look to be competitive in price and above the rest in experience.


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