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Reviews

Average Ratings

4.9
773 lifetime reviews. Includes reviews of Heritage Honda from DealerRater.com
  • Good experience with service department

    I have used Heritage Honda in Towson only for service as I moved to this area after buying my car. My experience has been very good so far. They h...

    Dealer Response

    Thanks for the awesome review Tom! We will share your encouraging words with our service team! Please come see us for all of your future service a...


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    I have used Heritage Honda in Towson only for service as I moved to this area after buying my car. My experience has been very good so far. They have been available when I needed them and have completed service on schedule. The people have been helpful.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for the awesome review Tom! We will share your encouraging words with our service team! Please come see us for all of your future service and car buying needs! Happy driving!


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  • Lou Persico

    Great as usual . Lou was as pleasant as always. He discussed everything and kept things on a level my wife and I could understand. We will be so h...


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    Great as usual . Lou was as pleasant as always. He discussed everything and kept things on a level my wife and I could understand. We will be so happy enjoying our 2017 CRV Thanks Lou and the entire staff at Heritage Honda We will be back

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Excellent, professional service!
    May 21, 2017

    I was greeted by a young man who asked if I wanted a bottle of water. Right away, I felt comfortable. My service host was Blake Dumas, and he was ...


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    I was greeted by a young man who asked if I wanted a bottle of water. Right away, I felt comfortable. My service host was Blake Dumas, and he was pleasant, professional, and knowledgeable. I was quite impressed by the fact that when he asked if I wanted the tires rotated, I told him if it wasn't needed, to wait; other service centers might have charged me and rotated them regardless, but Heritage felt that they were in fine shape. As I said, this impressed me. They replaced my wiper inserts and not the entire blade, which was also great (I have been to places where they replaced everything!) The waiting areas were nice, and my wait time was what I had been told. There were no surprises in the bill; Blake had told me that the coupon I had did not include taxes, and he gave me an estimate of the final cost. I moved to Parkville two years ago, but didn't think to look for a new service center. I am so glad that I found Heritage Honda, and will most definitely be using their services for my CRV from now on!

    Does recommend this dealer
    Came in for service or repair

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  • Fantastic Car Buying Experience with Jeff Beck

    My experince with Jeff Beck of Heritage Honda in Parkville was nothing short of exceptional. Jeff exceeded all expectations with his professional...

    Dealer Response

    Good morning, Megan. Heritage Honda Parkville is delighted to hear that your car buying experience was a memorable one! We are also pleased that J...


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    My experince with Jeff Beck of Heritage Honda in Parkville was nothing short of exceptional. Jeff exceeded all expectations with his professionalism and knowledge, going above and beyond to make sure that all of my questions were answered, and that I was satisfied with the process from start to finish.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Good morning, Megan. Heritage Honda Parkville is delighted to hear that your car buying experience was a memorable one! We are also pleased that Jeff was able to assist you with your new purchase. As you settle in to your new vehicle, please do not hesitate to stop by for a regular checkup! Thank you again Megan for the highly praised review.


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  • Excellent Customer Service - Mark Sowder

    I have gone to this Honda service center for over 20 years . I work with Mark Sowder who provides excellent and consistent customer service! My ...

    Dealer Response

    Hi Jill. We are glad to hear that you were happy with Mark?s service of your Honda CRV- that kind of feedback can go a long way. Heritage Honda Pa...


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    I have gone to this Honda service center for over 20 years . I work with Mark Sowder who provides excellent and consistent customer service! My Honda CRV has over 230,000 miles! It keeps running because of the excellent car mantienance I receive at the Heritage Honda Parkville service center!! Thank you, Mark and Honda!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Jill. We are glad to hear that you were happy with Mark?s service of your Honda CRV- that kind of feedback can go a long way. Heritage Honda Parkville appreciates your considerate review, and we really appreciate you sharing your personal experience with us. If you should need any further assistance with a future vehicle purchase and/or service, we would love to help. Thanks so much, Heritage Honda Parkville. Happy driving!


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  • Great Experience

    We had a great experience at Heritage Honda Parkville. Tim Meade was on his game. He was great to work with and really was in our corner.

    Dealer Response

    Good morning Patrick. Heritage Honda Parkville is delighted to hear that your car buying experience was a memorable one! We are also pleased Tim ...


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    We had a great experience at Heritage Honda Parkville. Tim Meade was on his game. He was great to work with and really was in our corner.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Good morning Patrick. Heritage Honda Parkville is delighted to hear that your car buying experience was a memorable one! We are also pleased Tim was able to assist you with your new purchase. As you settle in to your new vehicle, please do not hesitate to stop by for a regular checkup! Thank you again Patrick for the highly praised review.


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  • First new car in 16 years
    May 2, 2017

    I haven't bought a car in 16 years and I was dreading the experience. Well, I was pleasantly surprised by the courteous and professional way I wa...


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    I haven't bought a car in 16 years and I was dreading the experience. Well, I was pleasantly surprised by the courteous and professional way I was treated at Heritage. They seemed genuinely concerned with giving me a good experience. The person who took my hand and walked me through the process was Rick Jager (no relation to Mick). He took his time, listened to me and answered all of my questions and concerns. He was so pleasant to work with and so knowledgeable about the products they sell. I knew I wouldn't buy the car that day because I wanted my son's opinion on some things. The next day was busier but I had told Rick that I was definitely coming in to buy the car, so he had most of the paperwork done when I got there and that was greatly appreciated! The whole process went smoothly thanks to Rick and Mike Spero. Even after I left the dealership with my new Honda CR-V (which I just LOVE), they have followed up to make sure there haven't been any unanswered questions or concerns. Rick and Mike both have such pleasant personalities that I was laughing half of the time I was there. I highly recommend Heritage Honda and especially Rick Jager to help you if you're looking for a new car!

    Does recommend this dealer

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  • Best dealership!

    I was in recently and purchased a 2017 Honda Civic Hatchback. This was my first time at Heritage Honda of Parkville and was very pleased with my e...


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    I was in recently and purchased a 2017 Honda Civic Hatchback. This was my first time at Heritage Honda of Parkville and was very pleased with my experience. Tim Meade was my salesman. He was very knowledgeable and courteous, and made my car buying experience very easy. I would highly recommend Tim and Heritage Honda to my family and friends!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • My new Honda CR-V buying experience

    I haven't bought a car in 16 years and I was dreading the experience. Well, I was pleasantly surprised by the courteous and professional way I wa...


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    I haven't bought a car in 16 years and I was dreading the experience. Well, I was pleasantly surprised by the courteous and professional way I was treated at Heritage. They seemed genuinely concerned with giving me a good experience. The person who took my hand and walked me through the process was Rick Jager (no relation to Mick). He took his time, listened to me and answered all of my questions and concerns. He was so pleasant to work with and so knowledgeable about the products they sell. I knew I wouldn't buy the car that day because I wanted my son's opinion on some things. The next day was busier but I had told Rick that I was definitely coming in to buy the car, so he had most of the paperwork done when I got there and that was greatly appreciated! The whole process went smoothly thanks to Rick and Mike Spero. Even after I left the dealership with my new Honda CR-V (which I just LOVE), they have followed up to make sure there haven't been any unanswered questions or concerns. Rick and Mike both have such pleasant personalities that I was laughing half of the time I was there. I highly recommend Heritage Honda and especially Rick Jager to help you if you're looking for a new car!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Awesome Experience!!

    I had a great buying experience. Staff was friendly and knowledgeable. Would defiantly recommend.

    Dealer Response

    Heritage Honda Parkville is delighted to hear that your car buying experience was a memorable one. We welcome you to stay in touch so that we may ...


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    I had a great buying experience. Staff was friendly and knowledgeable. Would defiantly recommend.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Heritage Honda Parkville is delighted to hear that your car buying experience was a memorable one. We welcome you to stay in touch so that we may answer any further questions you may have about your new purchase. It was our pleasure assisting you in selecting the perfect vehicle and we look forward to hearing from you in the future!


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