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Reviews

Average Ratings

4.9
738 lifetime reviews. Includes reviews of Heritage Honda from DealerRater.com
  • Good experience with service department

    I have used Heritage Honda in Towson only for service as I moved to this area after buying my car. My experience has been very good so far. They h...

    Dealer Response

    Thanks for the awesome review Tom! We will share your encouraging words with our service team! Please come see us for all of your future service a...


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    I have used Heritage Honda in Towson only for service as I moved to this area after buying my car. My experience has been very good so far. They have been available when I needed them and have completed service on schedule. The people have been helpful.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for the awesome review Tom! We will share your encouraging words with our service team! Please come see us for all of your future service and car buying needs! Happy driving!


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  • customer

    Gary Burlage at Heritage Honda is a class act and super easy to work with. Highly recommended.


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    Gary Burlage at Heritage Honda is a class act and super easy to work with. Highly recommended.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Experience

    Efficient and easy new Honda purchase experience. From requesting an online quote to driving off the lot, everyone at Heritage Honda I dealt with...


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    Efficient and easy new Honda purchase experience. From requesting an online quote to driving off the lot, everyone at Heritage Honda I dealt with was friendly, honest, and eager to assist. Would buy there again.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • I would buy there again!
    March 21, 2017

    I'm not your average car buying customer. I am detail oriented and I know the cars sometimes better than the salesman I am working with. Hopefully...

    Heritage Honda Parkville

    Hello! Heritage Honda Parkville would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide ex...


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    I'm not your average car buying customer. I am detail oriented and I know the cars sometimes better than the salesman I am working with. Hopefully, between us, I am able to find out what I don't know with the help of a great salesman. Lou Persico at Heritage Honda Parkville fit that description perfectly. If he didn't know something, he found out what I wanted to know. I actually enjoyed working with Lou and I would highly recommend him to others. Heritage Honda Parkville is fortunate to have him on staff. Thanks Lou!

    Does recommend this dealer
    Heritage Honda Parkville

    Hello! Heritage Honda Parkville would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we¿¿¿ve succeeded. I will be sure to share your feedback with Lou Persico and the team! Thank you again for your review.


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  • Purchased a new car

    I had the best experience purchasing my new 2016 Honda CR-V from Heritage Honda! This was my first time buying a new car on my own since my husb...


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    I had the best experience purchasing my new 2016 Honda CR-V from Heritage Honda! This was my first time buying a new car on my own since my husband passed away. I did bring a friend with me to help. My salesperson, Dallas, was great! From the emails I received from him days prior, to meeting him in person, was the best. He was very caring and very knowledgeable! He made the entire process stress-free for me. He patiently explained everything to me at the sales desk and in the car. He was very polite and professional. I was very pleased! The young gentleman in the finance department was also very professional and helpful! I would recommend Heritage Honda to anyone I know interested in purchasing a new Honda! And....most importantly, I LOVE MY NEW CAR!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Heritage Makes Buying a New Car Enjoyable!

    Derrick showed superior professionalism while demoing and explaining the financing on my new 2017 Honda Accord at Heritage. I said I would like to...

    Dealer Response

    Hi Jeff - Heritage Honda Parkville would like to congratulate you on your new 2017, Honda Accord. We truly appreciate your business and strive to...


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    Derrick showed superior professionalism while demoing and explaining the financing on my new 2017 Honda Accord at Heritage. I said I would like to have a white Honda Accord and he went to his manager to have him bring in a white Honda Accord from Salisbury, Maryland. I would highly recommend Derrick for anyone he wants the process of buying a new car enjoyable! I hope he will still be there in 5 to 10 years when I purchase my next car from Heritage.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Jeff - Heritage Honda Parkville would like to congratulate you on your new 2017, Honda Accord. We truly appreciate your business and strive to maintain a high standard of customer satisfaction. Please do not hesitate to contact us should you have any questions! Thank you again Jeff and have a great day.


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  • Complimentary Remarks
    March 11, 2017

    I am working with Erin Lober for a while. Erin has excellent customer service skills. She is always tactful, courteous, shows great empathy to a ...


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    I am working with Erin Lober for a while. Erin has excellent customer service skills. She is always tactful, courteous, shows great empathy to a concern, is technically highly knowledgeable and competent. Erin is a true asset to her profession. It is always a pleasure to work with big caliber professional like Erin is.

    Does recommend this dealer
    Came in for service or repair

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  • Parkville Location was a pleasure to deal with

    Worked with Buddy Holmes. He was great to work with. Loved the price they gave my on my used Dodge Ram 1500. The folks there continued to work ...

    Dealer Response

    Christopher is delighted to hear that your car buying experience was a memorable one. We welcome you to stay in touch so that we may answer any f...


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    Worked with Buddy Holmes. He was great to work with. Loved the price they gave my on my used Dodge Ram 1500. The folks there continued to work with the banks until they were able to find the price that worked for me.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Christopher is delighted to hear that your car buying experience was a memorable one. We welcome you to stay in touch so that we may answer any further questions you may have about your new RAM 1500. It was our pleasure assisting you in selecting the perfect vehicle and we look forward to hearing from you in the future!


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  • Rick Jager went above and beyond

    We ended up purchasing a beautiful Honda Ridgeline RTL-E from Rick and the team at Heritage. Ours was a somewhat complex deal - potentially two t...

    Dealer Response

    Thank you for your positive review! We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to...


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    We ended up purchasing a beautiful Honda Ridgeline RTL-E from Rick and the team at Heritage. Ours was a somewhat complex deal - potentially two trade ins, titling issues with matching names on the new and trade vehicle, college grad discounts, plus the standard negotiation process one always goes through, both new and used. Rick couldn't have been nicer, and more professional, from start to finish, and it took probably a good five hours to get the deal done over multiple days. He always advocated for us, and we walked out very happy customers! Thanks Rick, and the whole team, at Heritage!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Thank you for your positive review! We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that Rick lead you to your new Honda Ridgeline, and we will certainly share your feedback with him. Please do not hesitate to call or pop back in to see us at Heritage Honda Parkville. Thank you again and have a great day!


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  • BEST CAR BUYING EXPERIENCE IN A WHILE

    This has by far been my best car buying experience in a while. I first hand reccomend Jeff Beck on the sales floor and Dustin in the finance depar...

    Dealer Response

    Greetings Dilon! Thank you for stopping in at Heritage Honda Parkville. Our customers are of the utmost importance to us, and we strive to provide...


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    This has by far been my best car buying experience in a while. I first hand reccomend Jeff Beck on the sales floor and Dustin in the finance department. Jeff took care of me and left me with nothing else to ask but "where do I sign". Dustin in the finance department also insisted that he could beat the exsiting pre-approved rate from my credit union and he followed through on his word. He got me in a lower payment and was able to add a package or two and no extra cost over what I originally intended on paying based on my original offer. I feel great about my purchase and the dealership in general. This is not one of those "Stealer-Ships" most people are used to. They have a great team at Heritage Honda, I reccomend them second to none.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Greetings Dilon! Thank you for stopping in at Heritage Honda Parkville. Our customers are of the utmost importance to us, and we strive to provide the best experience possible to all that stop in. We are sincerely grateful for a positive response like yours, and we will make sure to inform our team of your kind comments. Please stop back in or call should you have any questions regarding your new vehicle, as we would love to see you again! Thank you and have a great day.


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