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Reviews

Average Ratings

4.9
777 lifetime reviews. Includes reviews of Heritage Honda from DealerRater.com
  • Good experience with service department

    I have used Heritage Honda in Towson only for service as I moved to this area after buying my car. My experience has been very good so far. They h...

    Dealer Response

    Thanks for the awesome review Tom! We will share your encouraging words with our service team! Please come see us for all of your future service a...


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    I have used Heritage Honda in Towson only for service as I moved to this area after buying my car. My experience has been very good so far. They have been available when I needed them and have completed service on schedule. The people have been helpful.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for the awesome review Tom! We will share your encouraging words with our service team! Please come see us for all of your future service and car buying needs! Happy driving!


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  • The most honest and helpful car salesman we have ever met
    May 25, 2017

    My husband and I were shopping around for a 2017 Honda Cr-V EX. After having been at a different Honda dealership (Bel Air), we decided to check o...


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    My husband and I were shopping around for a 2017 Honda Cr-V EX. After having been at a different Honda dealership (Bel Air), we decided to check out Honda Heritage to see if we can get a better deal. Our experience at Honda Heritage was superb from the very beginning. We were assisted with a very helpful and friendly gentleman, Mr. Ken Davis. We showed him our quote from Honda Bel Air. After studying the figures, he told us that we were given an incorrect amount for registration and tax fees. The total registration and tax fees from a different dealership was off by a few hundreds! Mr. Davis explained to us that there is a constant, set price from the MVA regarding those registration and tax fees. Mr. Davis has been very professional and patient with us throughout the whole process. He gave us a lot of helpful tips regarding car-buying. All in all, Mr. Davis went far and beyond expectations. You can tell that he highly values customer service and satisfaction. There are a lot of dishonest car salesmen out there. Mr. Ken Davis is definitely NOT one of them. He is truly a gem. Thank you for all your help and assistance, Mr. Davis. We sincerely appreciate it.

    Does recommend this dealer

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  • Appreciation to Bill Maurath and Nicholas Mantegna

    I don't usually write review but feel there is a need to praise the service at Heritage Honda. This is the first time perform the car maintenance ...


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    I don't usually write review but feel there is a need to praise the service at Heritage Honda. This is the first time perform the car maintenance there. There is no problem with my car at all. Just because I have a coming long distance road trip coming soon, I brought my car to check the condition. Adter receiving the advices from both the Advisor Bill Maurath and talked to the Technician Nicholas Mantegna, I decided to move forward and get the work done. Both are very gentle and friendly, and they really perform great service in all aspects. I think my Honda Fit is happy, too!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Customer Service

    My husband and I were shopping around for a 2017 Honda Cr-V EX. After having been at a different Honda dealership (Bel Air), we decided to check o...


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    My husband and I were shopping around for a 2017 Honda Cr-V EX. After having been at a different Honda dealership (Bel Air), we decided to check out Honda Heritage to see if we can get a better deal. Our experience at Honda Heritage was superb from the very beginning. We were assisted with a very helpful and friendly gentleman, Mr. Ken Davis. We showed him our quote from Honda Bel Air. After studying the figures, he told us that we were given an incorrect amount for registration and tax fees. The total registration and tax fees from a different dealership was off by a few hundreds! Mr. Davis explained to us that there is a constant, set price from the MVA regarding those registration and tax fees. Mr. Davis has been very professional and patient with us throughout the whole process. He gave us a lot of helpful tips regarding car-buying. All in all, Mr. Davis went far and beyond expectations. You can tell that he highly values customer service and satisfaction. There are a lot of dishonest car salesmen out there. Mr. Ken Davis is definitely NOT one of them. He is truly a gem. Thank you for all your help and assistance, Mr. Davis. We sincerely appreciate it.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Lou Persico

    Great as usual . Lou was as pleasant as always. He discussed everything and kept things on a level my wife and I could understand. We will be so h...


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    Great as usual . Lou was as pleasant as always. He discussed everything and kept things on a level my wife and I could understand. We will be so happy enjoying our 2017 CRV Thanks Lou and the entire staff at Heritage Honda We will be back

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Excellent, professional service!
    May 21, 2017

    I was greeted by a young man who asked if I wanted a bottle of water. Right away, I felt comfortable. My service host was Blake Dumas, and he was ...


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    I was greeted by a young man who asked if I wanted a bottle of water. Right away, I felt comfortable. My service host was Blake Dumas, and he was pleasant, professional, and knowledgeable. I was quite impressed by the fact that when he asked if I wanted the tires rotated, I told him if it wasn't needed, to wait; other service centers might have charged me and rotated them regardless, but Heritage felt that they were in fine shape. As I said, this impressed me. They replaced my wiper inserts and not the entire blade, which was also great (I have been to places where they replaced everything!) The waiting areas were nice, and my wait time was what I had been told. There were no surprises in the bill; Blake had told me that the coupon I had did not include taxes, and he gave me an estimate of the final cost. I moved to Parkville two years ago, but didn't think to look for a new service center. I am so glad that I found Heritage Honda, and will most definitely be using their services for my CRV from now on!

    Does recommend this dealer
    Came in for service or repair

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  • Fantastic Car Buying Experience with Jeff Beck

    My experince with Jeff Beck of Heritage Honda in Parkville was nothing short of exceptional. Jeff exceeded all expectations with his professional...

    Dealer Response

    Good morning, Megan. Heritage Honda Parkville is delighted to hear that your car buying experience was a memorable one! We are also pleased that J...


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    My experince with Jeff Beck of Heritage Honda in Parkville was nothing short of exceptional. Jeff exceeded all expectations with his professionalism and knowledge, going above and beyond to make sure that all of my questions were answered, and that I was satisfied with the process from start to finish.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Good morning, Megan. Heritage Honda Parkville is delighted to hear that your car buying experience was a memorable one! We are also pleased that Jeff was able to assist you with your new purchase. As you settle in to your new vehicle, please do not hesitate to stop by for a regular checkup! Thank you again Megan for the highly praised review.


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  • Excellent Customer Service - Mark Sowder

    I have gone to this Honda service center for over 20 years . I work with Mark Sowder who provides excellent and consistent customer service! My ...

    Dealer Response

    Hi Jill. We are glad to hear that you were happy with Mark?s service of your Honda CRV- that kind of feedback can go a long way. Heritage Honda Pa...


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    I have gone to this Honda service center for over 20 years . I work with Mark Sowder who provides excellent and consistent customer service! My Honda CRV has over 230,000 miles! It keeps running because of the excellent car mantienance I receive at the Heritage Honda Parkville service center!! Thank you, Mark and Honda!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hi Jill. We are glad to hear that you were happy with Mark?s service of your Honda CRV- that kind of feedback can go a long way. Heritage Honda Parkville appreciates your considerate review, and we really appreciate you sharing your personal experience with us. If you should need any further assistance with a future vehicle purchase and/or service, we would love to help. Thanks so much, Heritage Honda Parkville. Happy driving!


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  • Great Experience

    We had a great experience at Heritage Honda Parkville. Tim Meade was on his game. He was great to work with and really was in our corner.

    Dealer Response

    Good morning Patrick. Heritage Honda Parkville is delighted to hear that your car buying experience was a memorable one! We are also pleased Tim ...


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    We had a great experience at Heritage Honda Parkville. Tim Meade was on his game. He was great to work with and really was in our corner.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Good morning Patrick. Heritage Honda Parkville is delighted to hear that your car buying experience was a memorable one! We are also pleased Tim was able to assist you with your new purchase. As you settle in to your new vehicle, please do not hesitate to stop by for a regular checkup! Thank you again Patrick for the highly praised review.


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  • First new car in 16 years
    May 2, 2017

    I haven't bought a car in 16 years and I was dreading the experience. Well, I was pleasantly surprised by the courteous and professional way I wa...


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    I haven't bought a car in 16 years and I was dreading the experience. Well, I was pleasantly surprised by the courteous and professional way I was treated at Heritage. They seemed genuinely concerned with giving me a good experience. The person who took my hand and walked me through the process was Rick Jager (no relation to Mick). He took his time, listened to me and answered all of my questions and concerns. He was so pleasant to work with and so knowledgeable about the products they sell. I knew I wouldn't buy the car that day because I wanted my son's opinion on some things. The next day was busier but I had told Rick that I was definitely coming in to buy the car, so he had most of the paperwork done when I got there and that was greatly appreciated! The whole process went smoothly thanks to Rick and Mike Spero. Even after I left the dealership with my new Honda CR-V (which I just LOVE), they have followed up to make sure there haven't been any unanswered questions or concerns. Rick and Mike both have such pleasant personalities that I was laughing half of the time I was there. I highly recommend Heritage Honda and especially Rick Jager to help you if you're looking for a new car!

    Does recommend this dealer

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