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Reviews

Average Ratings

4.9
723 lifetime reviews. Includes reviews of Heritage Honda from DealerRater.com
  • Good experience with service department

    I have used Heritage Honda in Towson only for service as I moved to this area after buying my car. My experience has been very good so far. They h...

    Dealer Response

    Thanks for the awesome review Tom! We will share your encouraging words with our service team! Please come see us for all of your future service a...


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    I have used Heritage Honda in Towson only for service as I moved to this area after buying my car. My experience has been very good so far. They have been available when I needed them and have completed service on schedule. The people have been helpful.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for the awesome review Tom! We will share your encouraging words with our service team! Please come see us for all of your future service and car buying needs! Happy driving!


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  • Awesome Experience
    February 24, 2017

    We were in the market for a new car and my sister in law recommended Rob Jacobson At Heritage Honda. I have purchased many cars and have to say t...


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    We were in the market for a new car and my sister in law recommended Rob Jacobson At Heritage Honda. I have purchased many cars and have to say this was the best experience. Rob worked with us and got the price we were looking for for both our trade and new vehicle. When we returned the following to actually make the purchase the process from start to finish was only two hrs. No back and forth with sales managers etc. I would recommend Heritage and Rob if you are looking for a great car buying experience Thank you Heritage and Rob

    Does recommend this dealer

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  • BEST New Car Buying Experience I've Ever Had!

    I've bought six new cars within the past ten years (I like NEW...) Needless to say, I HATE car buying. The mere thought of going to a dealership g...


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    I've bought six new cars within the past ten years (I like NEW...) Needless to say, I HATE car buying. The mere thought of going to a dealership gives me hives... so when I decided I HAD to have a new 2017 Pilot I immediately broke out the Benadryl with all the dealerships I knew I would be visiting. In all honesty, I went to four dealerships prior to even considering Heritage Honda of Parkville... it was about 75 minutes away and I just couldn't see driving that far- needless to say after horrific experiences at several other dealerships, I spoke with Jeff "The Honda Guy" Beck who PROMISED me if I made the trip it would be worth it... he did NOT fail to disappoint! With his upbeat albeit professional demeanor he really made what is a normally daunting experience for me much more enjoyable. I really appreciated his no-pressure honest approach; I KNEW what I wanted going into the dealership and he didn't try to bait and switch me or up-sell me once he got me on the showroom floor. This is probably the first time I walked out of a dealership and was so stoked with the car buying experience I am actually writing a review!! I would highly recommend this dealership!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Susan and Jack from Towson thank Glenn Kohler!

    We hadn't bought a new car for 12 years, but our salesman, Glenn Kohler was absolutely great. He explained our options and answered our questions ...


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    We hadn't bought a new car for 12 years, but our salesman, Glenn Kohler was absolutely great. He explained our options and answered our questions with patience and knowledge, especially regarding all the new technology. After we made our decision, Glenn oversaw all the details in getting the new Honda Fit ready for us to drive home that day. We really appreciated his professional and courteous manner. He even called our auto insurance company and guided us in changing our insurance to the Fit. Both Glenn and our marvelous new vehicle get 5 stars. Dustin, the finance manager, also made the transaction very easy with his pleasant personality and efficiency. The outstanding personnel made car-buying a real pleasure. Thank you!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great new vehicle purchase experience
    February 21, 2017

    I purchased a new Honda Ridgeline. The price we settled on was the lowest offered compared to any other dealer in the area. The process was straig...


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    I purchased a new Honda Ridgeline. The price we settled on was the lowest offered compared to any other dealer in the area. The process was straight forward and very professional. My salesman (Rob Jacobson) was great. I have never done business with this dealership in the past but would definitely come back there again.

    Does recommend this dealer

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  • Best car buying experiance in almost 40 years
    February 21, 2017

    Lou Persico from the start made me feel at ease, he explained every step of the way making sure I knew all the details about the vehicle I wanted ...


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    Lou Persico from the start made me feel at ease, he explained every step of the way making sure I knew all the details about the vehicle I wanted and the pricing agreement on that car. I really felt he was upfront and honest with me from the start, not like other dealerships I,ve had to deal with in the past. Lou showed me and explained to me everything about the car I purchased, with hands on experience. Dustin in finance was terrific to he was very perfessional explaining the paperwork and never pressuring me on other purchases. Iwill be seeing Lou Persico when my wife needs a new Honda.

    Does recommend this dealer

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  • Very good purchase experience

    I purchased a Honda Ridgeline. Heritage offered a very attractive price and was straight forward regarding their offer. The purchase/delivery proc...

    Dealer Response

    Heritage Honda Parkville is delighted to hear that your car buying experience was a memorable one. We welcome you to stay in touch so that we may ...


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    I purchased a Honda Ridgeline. Heritage offered a very attractive price and was straight forward regarding their offer. The purchase/delivery process was accomplished very professionally. I told them upfront that I did not have an interest in any add on expenses like extended warranty or other protection and they did not try any hard sell tactics. I was very pleased with the overall experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Heritage Honda Parkville is delighted to hear that your car buying experience was a memorable one. We welcome you to stay in touch so that we may answer any further questions you may have about your new Ridgeline. It was our pleasure assisting you in selecting the perfect vehicle and we look forward to hearing from you in the future!


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  • Used CRV purchase
    February 17, 2017

    I was not planning to replace my vehicle until later in spring but due to an accident had no choice but to shop for a vehicle much sooner. I expl...


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    I was not planning to replace my vehicle until later in spring but due to an accident had no choice but to shop for a vehicle much sooner. I explained my situation to Ken Davis, who was very patient, helpful & did not try to push me into a vehicle for more than I wanted to spend. Everyone else at Heritage Honda in Parkville was equally professional & easy to work with.

    Does recommend this dealer

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  • If I could give them 1000 stars I would

    I live in Bel Air and I have NO problem driving to this repair center because I am ALWAYS treated with the utmost respect and professionalism. Le...

    Dealer Response

    Greetings Adam! Thank you for stopping by Heritage Honda Parkville. We work extremely hard to ensure a satisfying visit for each and every custo...


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    I live in Bel Air and I have NO problem driving to this repair center because I am ALWAYS treated with the utmost respect and professionalism. Let's first start with the service managers. They introduce themselves and treat me with respect and quality. Then there is the cashier (Ruth Albrecht) when my car is finished the repair. Before I pay, she goes over all of the charges with me and makes sure I understand everything. Then there is the manager John Donovan. When he has time to he will come and make sure the people waiting are taking care of and he will even stop and say Hello. I LOVE THIS PLACE!! Other people need to know about this repair center!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    Greetings Adam! Thank you for stopping by Heritage Honda Parkville. We work extremely hard to ensure a satisfying visit for each and every customer and we take pride in the fact that you?ve provided us with exceptional positive feedback. Please ?Like? us on Facebook to stay current with our monthly service specials as it would be great to see you again soon. Thank you again for taking the time to review us!


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  • Great Experience!

    Walked in to explore our options and test drive a car, walked out excitedly with a brand new car! We worked with Bob Stroud, he was fantastic! T...

    Dealer Response

    Good morning Matt. Heritage Honda Parkville is delighted to hear that your car buying experience was a memorable one! We are also pleased that Bo...


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    Walked in to explore our options and test drive a car, walked out excitedly with a brand new car! We worked with Bob Stroud, he was fantastic! Thorough, knowledgeable and attentive. He wasn't pushy and just let us come to a decision. He has also been equally great in his follow up to ensure we remain satisfied. I will definitely buy my next car from Bob and the team at Heritage!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Good morning Matt. Heritage Honda Parkville is delighted to hear that your car buying experience was a memorable one! We are also pleased that Bob Stroud was able to assist you with your new vehicle purchase. As you settle in to your new vehicle, please do not hesitate to stop by for a regular checkup! Thank you again Matt for the highly praised review.


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