Reviews

Average Ratings

4.9
804 lifetime reviews. Includes reviews of Heritage Honda from DealerRater.com
  • Good experience with service department

    I have used Heritage Honda in Towson only for service as I moved to this area after buying my car. My experience has been very good so far. They h...

    Dealer Response

    Thanks for the awesome review Tom! We will share your encouraging words with our service team! Please come see us for all of your future service a...


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    I have used Heritage Honda in Towson only for service as I moved to this area after buying my car. My experience has been very good so far. They have been available when I needed them and have completed service on schedule. The people have been helpful.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for the awesome review Tom! We will share your encouraging words with our service team! Please come see us for all of your future service and car buying needs! Happy driving!


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  • Best buying experience EVER!

    This is my 3rd purchase from Heritage Parkville. I have always been a fan of their sales and service. This time, I had an appointment with one ...


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    This is my 3rd purchase from Heritage Parkville. I have always been a fan of their sales and service. This time, I had an appointment with one of the internet salesman to look at an Accord. I had very strict budgetary goals. Rob Jacobson greeted me upon arrival and when my salesman was busy with another customer, was more than happy to help me. He made me feel super comfortable and confident in my buying of another car. Rob did everything he could to make sure i was able to stay within my budget and still buy the car that I really wanted. I couldn't ask for a better person to help me through this process. He never once pushed me to buy or have a higher payment than i was comfortable with. Even our test drive conversation made it feel like we were old friends. If you are in the market for a Honda...PLEASE go see Rob!! You can tell he has a passion for his job and enjoys helping people. You won't be disappointed.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Good response to not so good service

    I previously wrote a review about a negative experience with the service department. Long story short, I brought my car in for a service appointm...


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    I previously wrote a review about a negative experience with the service department. Long story short, I brought my car in for a service appointment, waited 5 hours for the work, at which time the job had not even been started, and ended up taking my car home and arranging for the work to be done at another facility. After writing the negative review I was contacted by the Service Director, who expressed genuine concern about the situation, apologized for what had happened, and informed me that the situation had been addressed with the staff. The car was already at another service center having the work done, and Heritage Honda kindly covered the cost of the work. Although the original situation should not have occurred, I feel that the response from Heritage Honda was very good. The Service Director listened to my concerns and made every attempt to rectify the situation. For this reason, I am changing my 1 star review to a 4 star review. I would consider bringing my car there again and feel confident that Heritage Honda takes customer service seriously.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Mrs S Brown

    I had to bring my car to Heritage Honda this morning as my car wouldn't start and I had to get to work. I had my car jump started and was able to ...


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    I had to bring my car to Heritage Honda this morning as my car wouldn't start and I had to get to work. I had my car jump started and was able to drive to Heritage Honda Parkville. I was seen immediately by assistant service manager Courtney Bonsall. They were very busy and she took my car right away. Turns out I needed a new battery after testing it. I had my oil changed at the same time, and everything was completed within the hour! I was kept informed and didn't have to wait long! Courtney was very professional and did exactly what I needed. I highly recommend Heritage Honda in Parkville. I've purchased several cars there over the years as well as having them serviced and always feel satisfied!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Excellent Service every time I go in for car maintance.
    July 17, 2017

    What a great Service Team here from start to finish. From Service Advisor Erin to the Service repair guys. Always a Great experience. That's why...


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    What a great Service Team here from start to finish. From Service Advisor Erin to the Service repair guys. Always a Great experience. That's why I have been coming back for the last ten years. Keep up the good work guys! Erin is awesome service advisor, the Best! Thanks, Scott C.

    Does recommend this dealer
    Came in for service or repair

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  • Great Experience!
    July 17, 2017

    Car buying can sometimes be intimidating, but Dallas was a joy to work with. From start to finish, he made the experience a very pleasant one.


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    Car buying can sometimes be intimidating, but Dallas was a joy to work with. From start to finish, he made the experience a very pleasant one.

    Does recommend this dealer

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  • We love Heritage Honda Parkville!!

    Rob Jacobson and Dustin Goodman are awesome!! Rob was so helpful and patient during the whole process. The service was top notch and they made the...

    Dealer Response

    Good morning Susan, Heritage Honda Parkville is delighted to hear that your car buying experience was a memorable one! We are also pleased that Ro...


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    Rob Jacobson and Dustin Goodman are awesome!! Rob was so helpful and patient during the whole process. The service was top notch and they made the entire experience so pleasant and easy! We are in love with our new Honda Accord and will definitely be returning to Heritage Honda in Parkville for our next purchase. Thank you all for being so kind!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Good morning Susan, Heritage Honda Parkville is delighted to hear that your car buying experience was a memorable one! We are also pleased that Rob and Dustin were able to assist you with your new Honda purchase. As you settle in to your new vehicle, please do not hesitate to stop by for a regular checkup! Thank you again Susan for the highly praised review.


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  • Buyer

    Rick Javier and Jim Rowland were wonderful. I would recommend them to assist in purchasing your vechile from Heritage Honda

    Dealer Response

    Hi, Heritage Honda Parkville, Rick and Jim would like to congratulate you on your new purchase! We truly appreciate your business and strive to ma...


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    Rick Javier and Jim Rowland were wonderful. I would recommend them to assist in purchasing your vechile from Heritage Honda

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Hi, Heritage Honda Parkville, Rick and Jim would like to congratulate you on your new purchase! We truly appreciate your business and strive to maintain a high standard of customer satisfaction. Please do not hesitate to contact us should you have any questions! Thank you again and have a great day.


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  • Easiest, most straightforward car buying in the area
    July 11, 2017

    I wasn't necessarily interested in buying a new car this summer, but my husband stopped by Heritage to replace a flat tire on his Ridgeline and st...


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    I wasn't necessarily interested in buying a new car this summer, but my husband stopped by Heritage to replace a flat tire on his Ridgeline and stopped in to ask about pricing and offers on the Honda Accord Hybrid which I was in the market for. Bob Stroud made such a fair offer (taxes,tags, out the door) on an on-site Honda Accord Hybrid Touring, I showed up the next day to test drive it. When I arrived, Joe Nagel made sure I was comfortable, was fully prepared to take me for the test drive, and had prepared ahead of time to answer all my questions about the model and trim. Joe and Bob understood that the Touring offered more features than I was really interested in and offered to get an EX-L of my choosing shipped from another dealer. The price offered on the spot for the EX-L was reasonable and we agreed verbally on the price and financing knowing my current loan offers from elsewhere and positive credit score. When I showed up to sign for the car a few days later, the price and financing were exactly as offered. No haggling or messing around with sudden increases. Joe was prepared with all the paperwork he could prep in advance and took me for one final test drive so I could be sure it was "the one". My financing experience with Dustin Goodman was straightforward and although Honda offered the usual added warranties, etc., and Dustin explained the advantages (I did elect Total Loss Protection/GAP but not the added warranty at my own risk), Dustin did not pressure us more than necessary to add in additional coverage. I appreciated that the Manager and Joe Nagel both called a few days later to make sure I was happy with my purchase, answer any last questions I might have about the vehicle and check in about my overall car buying experience. Can't recommend Heritage Honda enough. My husband bought his truck from them in November 2016 and had such a positive experience, we knew it was where we should buy from when I was ready to make a purchase. Don't waste your time at other dealers. Start with Heritage.

    Does recommend this dealer

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  • Customer

    Service was very efficient and quick. Personnel were friendly and professional.


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    Service was very efficient and quick. Personnel were friendly and professional.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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