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Mercedes-Benz of Tucson

Rectangle 48
Sales
Service Closed

Mercedes-Benz of Tucson Hours

Sales

Monday

8:00 AM - 8:00 PM

Tuesday

8:00 AM - 8:00 PM

Wednesday

8:00 AM - 8:00 PM

Thursday

8:00 AM - 8:00 PM

Friday

8:00 AM - 8:00 PM

Saturday

8:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 1:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2016

Mercedes-Benz of Tucson, Arizona, located at 6350 E Grant Road, features a full inventory of Mercedes-Benz cars and Merc

...

edes-Benz SUVs. Our website includes actual photos of new and used Mercedes-Benz inventory. Our web site, www.mercedesoftucson.com, is part of our ongoing effort to provide our customers with convenient access to useful information and satisfying service. Use our site to locate your next Mercedes-Benz or visit our online service center to schedule service. Or, call us at (520) 886-1311.

"Your Tucson, Arizona Mercedes-Benz Dealer"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
222 lifetime reviews. Includes reviews of Mercedes-Benz of Tucson from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    February 3, 2019

    My experience was amazing. Adrian Schumacher provided me with 100%plus customer service. He made me feel comfortable and confident, that he would find... the car I needed and wanted. He his an incredible asset to your dealership. Jarret Crocker also made my experience awesome. John Hornbeck made me feel at ease , that I had someone in my corner. I am a very happy customer, thank you

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review. We are happy to hear that you had an awesome experience at our dealership. We always love to hear when our customers are ha...ppy. We hope that you love your new vehicle and we look forward to working with you in the future. Wishing you many happy and safe miles.Your Friends at Mercedes-Benz of Tucson


    Worked with:
    Adrian Schumacher

    New and Pre-Owned Sales

    NOT RATED

    John Hornbeck

    General Manager

    NOT RATED

  • 5.0 out of 5
    January 24, 2019

    Took my Mercedes in for cosmetic damage in the interior of the vehicle. Mark made things happen, getting my problem solved with expertise. Thank you Mark

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are happy to hear that you had a 5-Star experience when visiting our dealership! We look forward to delivering the same experience on your next vis...it.Your Friends at Mercedes-Benz of Tucson


    Worked with:
    Mark Schofield

    Service Advisor

    (5.0) 16 reviews

  • August 25, 2018

    I got the maintenance service I expected...EXCELLENT...nothing unusual for this dealership. My assigned technical advisor...STEVE SHUMAKER...again performed... in an excellent and professional manner. Mercedes are fabulous automobiles, and CHAPMAN MOTORS is a wonderful dealership to do business with.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Brian De Cook

    Sales Manager

    (5.0) 15 reviews

    Greg Ash

    Finance Manager

    NOT RATED

    Natasha Rogerson

    New and Pre-Owned Sales

    NOT RATED

  • 5.0 out of 5
    January 12, 2019

    It took exactly one hour and the cost was reasonable for a vehicle that needs 13+ quarts of oil. The waiting area is awesome! 2017 Forester Motor Home

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the positive review and for choosing us for all your service needs. We look forward to providing great customer service for your next vi...sit with our service department.Your Friends at Mercedes-Benz of Tucson


    Worked with:
    Steve Shumaker

    Service Advisor

    NOT RATED

  • 5.0 out of 5
    January 1, 2019

    Easy to make appointments, feedback from my advisor, and suggestions for proper maintenance and a pleasant waiting area with a view of the work area.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your positive feedback; our service department cannot appreciate your review enough. Thank you for choosing Chapman, we look forward to ...serving you for many years.Your Friends at Mercedes-Benz of Tucson


    Worked with:
    Evan Stark

    Service Advisor

    (5.0) 13 reviews

    Rex Caughron

    Parts Manager

    NOT RATED

  • 5.0 out of 5
    December 10, 2018

    Rich goes out of his way to make sure I am well taken care of. I know I will always be greeted with a smile, even if I drop by to have my tires checked.... He is a real asset to Mercedes Benz of Tucson!!!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your positive review on your experience with us here at Chapman. We are happy to hear how satisfied you are, and we will be sure to shar...e your kind words with Rich. Be sure to visit us in the future for any of your automotive needs. Your Friends at Mercedes Benz of Tucson


    Worked with:
    Rich VanSickle

    Service Advisor

    (5.0) 20 reviews

  • 5.0 out of 5
    October 31, 2018

    Lauren our customer service rep got us in and out quickly. Very reputable company, fixed our "check engine light" problem at no cost, vehicle still under... warranty. Appreciate MBT's honesty!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the 5-stars! Lauren is a true asset to our team and we are happy to hear of a job well done! Thank you for your loyalty and patronage, a...nd we look forward to serving you again. Your Friends at Mercedes-Benz of Tucson


    Worked with:
    Steve Shumaker

    Service Advisor

    NOT RATED

  • 1.0 out of 5
    September 17, 2018

    American Family recommend them. Had my car for 2.5 months. Car rattles that I had to fix after getting it back! If I took it back who knows how long... it would be. Tore up window seals and didn't replace. Didn't bleed hydraulic system for top?

    2.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    3.0 out of 5
    Friendliness
    Not Applicable
    Pricing
    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Tompowrs, I believe that you are referring to an experience you had at our Collision Center. We have contacted the manager there and asked that he ...could contact you and resolve these issues. I am confident he will be able to do so. Thank you in advance for the opportunity to resolve this for you. John Hornbeck General Manager


    Worked with:
    Steve Shumaker

    Service Advisor

    NOT RATED

  • 5.0 out of 5
    September 14, 2018

    Love doing business with this company. We have two Mercedes and Evan Stark our service guy at Mercedes always gives us first class service. Highly recommend... Mercedes Benz of Tucson. Marcy Dale

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Marcy, Thank you for the great review of Evan and our service department. First class service is the Chapman way and we look forward to serving you ...for years to come! John Hornbeck, GM


    Worked with:
    Evan Stark

    Service Advisor

    (5.0) 13 reviews

  • 5.0 out of 5
    August 22, 2018

    This is by far a first class dealer. Evan provided absolute red carpet service. All work was done perfectly and the communication during the process was... superior. Was provided a new clean loaner car and Evan a long with staff gets 2 thumbs up. Thank you for making it easy for me!! I???ll be back!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the great review and for your business! John Hornbeck, General Manager


    Worked with:
    Brian De Cook

    Sales Manager

    (5.0) 15 reviews

    Evan Stark

    Service Advisor

    (5.0) 13 reviews

    John Hornbeck

    General Manager

    NOT RATED

    Scott Perkins

    Service Manager

    NOT RATED

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