Mercedes-Benz of Tucson

I have never owned a Mercedes and was thinking of buying through Carvana. After talking to a very knowledgeable salesman Allen Pollack. I was quick educated... on all the things I should consider before buying a car. A few days later I drove to Tucson to meet him. I was so impressed by him staying in touch with me and I drove away in my new Mercedes. It was an amazing experience.

Best car buying experience we have ever had. We were treated well with genuine customer service and going through the paperwork was the fastest process... ever in car buying for us.

I got the maintenance service I expected...EXCELLENT...nothing unusual for this dealership. My assigned technical advisor...STEVE SHUMAKER...again performed... in an excellent and professional manner. Mercedes are fabulous automobiles, and CHAPMAN MOTORS is a wonderful dealership to do business with.

My deep appreciation and gratitude to Jill and Mark Schofield for arranging the speedy repair on my car and working me in on a very short notice. They... were both very courteous and professional and deserve a special thanks for a job well done. Thank you, H. Stanisch

I have 2 Mercedes both of which were serviced by your facility since I moved here 6/11.Completely satisfied to date. Worked with Rich Van Sickle and David... Layton.

Adrian was OK 1st day 2nd day he was stressed and did not care as much at the end all he wanted was a sale. I let him know I would never go back felt... pressure at the end did not want to purchase due to Greg finance being unprofessional and rude . I asked Greg a simple question where in my contract does it show you gave me a discount all he said " We did give one you can go ahead and write a check for original yet he could not explain , he started laughing sarcastically and was very rude . I left his office so I can cool down came back gave him paperwork and told him to mail me my check . I called an Huber so I can leave Adrian came after me I told him and he said I will talk to him he shouldn't of done that and just wanted to make the sale Adrian did not care either . Ended up taking the Sprinter felt pressure by Adrian he brought all paperwork outside and would not take no for an answer I in the car very upset and pressured. NOT TO MENTIONED I SPEND 4 HOURS AND $42, 560.79 FOR THAT TREATMENT I'm still in shock ! Very disappointing in such a high standard company how I was treated . I will never go back I wanted to write a review so other customers pay attention and they don't get mistreated finance has the responsibility to answer your questions and don't get pressure by a sales person that just wants to make his commission , Thank you Greg and Adrian for the horrible experience you gave me .

Allen Pollack in sales and Greg in finance are awesome! Friendly, efficient, not at all pushy and very knowledgeable. From the time you arrive you are... treated with friendliness... there is always fresh Coffee, hot cocoa, water, sodas, fruit, power bars... and helpful staff all around. They know that being pushy doesn't help with most folks and yet they push for the best deal and a satisfied customer! Highly recommend!

My experience started out good. I custom ordered a car, paid for the deposit ($1000), but by the time it got here I didn't want it anymore and had my eye... on another car. It's not like I ordered a yellow car with pink interior, by custom made I mean that I added the nice leather interior. This is when it all started to go bad. I asked for my refund, which Tamara said she would try to get. I've emailed her numerous times about the situation and she never answers (customer service was great before). I never signed anything that said the deposit was "non refundable" and if I did I asked her to send it to me, they said they would get back to me with that and never did. I have a copy of the deposit with me and it doesn't say the deposit is non refundable. Very disappointed that I never got an answer back from them, this was back in March and they still can't call back. (I don't live in Tucson or else I would've gone to the dealership by now)

I would like to thank Allan Pollack and the rest of the team for making our purchase quick and relatively effortless. I really appreciate his succinct... style,

Excellent service experience from time I arrived, process of getting courtesy car and on time pick pick-up after service. The car was washed, value added... in my opinion. Great job Steve to you and your great service department. Job extremely well done.