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Mercedes-Benz of Tucson

4.6 out of 5 4.6
Rectangle 48
Sales 8:00 AM - 8:00 PM
Service 7:00 AM - 6:00 PM

Mercedes-Benz of Tucson Hours

Sales

Monday

8:00 AM - 8:00 PM

Tuesday

8:00 AM - 8:00 PM

Wednesday

8:00 AM - 8:00 PM

Thursday

8:00 AM - 8:00 PM

Friday

8:00 AM - 8:00 PM

Saturday

8:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 6:00 PM

Tuesday

7:00 AM - 6:00 PM

Wednesday

7:00 AM - 6:00 PM

Thursday

7:00 AM - 6:00 PM

Friday

7:00 AM - 6:00 PM

Saturday

8:00 AM - 1:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2016

Mercedes-Benz of Tucson, Arizona, located at 6350 E Grant Road, features a full inventory of Mercedes-Benz cars and Merc

...

edes-Benz SUVs. Our website includes actual photos of new and used Mercedes-Benz inventory. Our web site, www.mercedesoftucson.com, is part of our ongoing effort to provide our customers with convenient access to useful information and satisfying service. Use our site to locate your next Mercedes-Benz or visit our online service center to schedule service. Or, call us at (520) 886-1311.

"Your Tucson, Arizona Mercedes-Benz Dealer"

Service

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.6 out of 5 4.6
236 lifetime reviews. Includes reviews of Mercedes-Benz of Tucson from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    January 15, 2020

    I have never owned a Mercedes and was thinking of buying through Carvana. After talking to a very knowledgeable salesman Allen Pollack. I was quick educated... on all the things I should consider before buying a car. A few days later I drove to Tucson to meet him. I was so impressed by him staying in touch with me and I drove away in my new Mercedes. It was an amazing experience.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review and for trusting Chapman with your car buying needs. We appreciate you driving to our dealership and allowing us to give you... a 5-star experience. We are happy to hear that you had an awesome experience with Allen. Whether it is for sales, service, or parts, we are always here for you. Wishing you happy and safe miles.Your Friends at Mercedes-Benz of Tucson


    Worked with:
    Allen Pollack

    New and Pre-Owned Sales

    (5.0) 11 reviews

  • 5.0 out of 5
    January 13, 2020

    Best car buying experience we have ever had. We were treated well with genuine customer service and going through the paperwork was the fastest process... ever in car buying for us.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    5.0 out of 5
    Buying Process
    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review and for trusting Chapman with your car buying needs. We appreciate you taking the time to share your positive experience and... we look forward to assisting you with your future car-buying needs! Your Friends at Mercedes-Benz of Tucson

  • August 25, 2018

    I got the maintenance service I expected...EXCELLENT...nothing unusual for this dealership. My assigned technical advisor...STEVE SHUMAKER...again performed... in an excellent and professional manner. Mercedes are fabulous automobiles, and CHAPMAN MOTORS is a wonderful dealership to do business with.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Overall Facilities
    Not Applicable
    Buying Process
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Brian De Cook

    Sales Manager

    NOT RATED

    Greg Ash

    Finance Manager

    NOT RATED

    Natasha Rogerson

    New and Pre-Owned Sales

    NOT RATED

  • 5.0 out of 5
    December 4, 2019

    My deep appreciation and gratitude to Jill and Mark Schofield for arranging the speedy repair on my car and working me in on a very short notice. They... were both very courteous and professional and deserve a special thanks for a job well done. Thank you, H. Stanisch

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We greatly appreciate your business and we are very happy to see that you had an outstanding experience at our dealership. Wishing you many happy and ...safe miles. Your Friends at Chapman Auto


    Worked with:
    Mark Schofield

    Service Advisor

    NOT RATED

  • 5.0 out of 5
    November 30, 2019

    I have 2 Mercedes both of which were serviced by your facility since I moved here 6/11.Completely satisfied to date. Worked with Rich Van Sickle and David... Layton.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We greatly appreciate you taking the time to leave a positive review. We are always here to better serve you. Wishing you happy and safe miles.Your Fr...iends at Mercedes-Benz of Tucson


    Worked with:
    Rich VanSickle

    Service Advisor

    (5.0) 22 reviews

  • 1.0 out of 5
    November 25, 2019

    Adrian was OK 1st day 2nd day he was stressed and did not care as much at the end all he wanted was a sale. I let him know I would never go back felt... pressure at the end did not want to purchase due to Greg finance being unprofessional and rude . I asked Greg a simple question where in my contract does it show you gave me a discount all he said " We did give one you can go ahead and write a check for original yet he could not explain , he started laughing sarcastically and was very rude . I left his office so I can cool down came back gave him paperwork and told him to mail me my check . I called an Huber so I can leave Adrian came after me I told him and he said I will talk to him he shouldn't of done that and just wanted to make the sale Adrian did not care either . Ended up taking the Sprinter felt pressure by Adrian he brought all paperwork outside and would not take no for an answer I in the car very upset and pressured. NOT TO MENTIONED I SPEND 4 HOURS AND $42, 560.79 FOR THAT TREATMENT I'm still in shock ! Very disappointing in such a high standard company how I was treated . I will never go back I wanted to write a review so other customers pay attention and they don't get mistreated finance has the responsibility to answer your questions and don't get pressure by a sales person that just wants to make his commission , Thank you Greg and Adrian for the horrible experience you gave me .

    1.0 out of 5
    Customer Service
    1.0 out of 5
    Quality of Repair
    1.0 out of 5
    Friendliness
    1.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Veronica,We strive to provide all of our clients (including Sprinter clients) a buying experience that exceeds their expectations. It¿¿¿s unfortunate ...that we weren¿¿¿t successful with you in your buying experience. It¿¿¿s also unfortunate that you omitted to share how both Adrian and Greg did accommodate you in the transaction. Nonetheless, we appreciate and thank-you for your business! John Hornbeck ¿¿¿ GM


    Worked with:
    Greg Ash

    Finance Manager

    NOT RATED

    Adrian Schumacher

    New and Pre-Owned Sales

    NOT RATED

  • 5.0 out of 5
    October 26, 2019

    Allen Pollack in sales and Greg in finance are awesome! Friendly, efficient, not at all pushy and very knowledgeable. From the time you arrive you are... treated with friendliness... there is always fresh Coffee, hot cocoa, water, sodas, fruit, power bars... and helpful staff all around. They know that being pushy doesn't help with most folks and yet they push for the best deal and a satisfied customer! Highly recommend!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for the positive feedback. We love having you as a valued customer and we look forward to providing you with this same high-level se...rvice for many years to come. Let us know if we can ever be of service.Your Friends at Mercedes-Benz of Tucson


    Worked with:
    Allen Pollack

    New and Pre-Owned Sales

    (5.0) 11 reviews

    Greg Ash

    Finance Manager

    NOT RATED

  • 1.0 out of 5
    October 1, 2019

    My experience started out good. I custom ordered a car, paid for the deposit ($1000), but by the time it got here I didn't want it anymore and had my eye... on another car. It's not like I ordered a yellow car with pink interior, by custom made I mean that I added the nice leather interior. This is when it all started to go bad. I asked for my refund, which Tamara said she would try to get. I've emailed her numerous times about the situation and she never answers (customer service was great before). I never signed anything that said the deposit was "non refundable" and if I did I asked her to send it to me, they said they would get back to me with that and never did. I have a copy of the deposit with me and it doesn't say the deposit is non refundable. Very disappointed that I never got an answer back from them, this was back in March and they still can't call back. (I don't live in Tucson or else I would've gone to the dealership by now)

    1.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Gabriela,While some of the facts in your review have been omitted, we are still willing to work with you when you are ready to purchase a Mercedes-Ben...z. Thank you for the opportunity to earn your business. John Hornbeck General Manager Mercedes-Benz of Tucson

  • 5.0 out of 5
    September 30, 2019

    I would like to thank Allan Pollack and the rest of the team for making our purchase quick and relatively effortless. I really appreciate his succinct... style,

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your review and for visiting Chapman. We greatly appreciate your business and we are very happy to hear that you had a 5-Star experience... at our dealership. Wishing you many happy and safe miles.Your Friends at Mercedes-Benz of Tucson


    Worked with:
    Allen Pollack

    New and Pre-Owned Sales

    (5.0) 11 reviews

  • 5.0 out of 5
    September 17, 2019

    Excellent service experience from time I arrived, process of getting courtesy car and on time pick pick-up after service. The car was washed, value added... in my opinion. Great job Steve to you and your great service department. Job extremely well done.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the rating, review and your business, all are greatly appreciated. We look forward to better serve you. Wishing you happy and safe miles....Your Friends at Mercedes-Benz of Tucson


    Worked with:
    Steve Shumaker

    Service Advisor

    NOT RATED

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