hi! my name is youn. i bought 2011 ml350(brand new) i love car and great great! service & so so nice staffs! they makes a 100% happy!! i love this pla...ce! thank you so much "John hornback!!!"
Brian went out of his way to make this a pleasant buying experience for me. I look forward to a long term relationship with Mercedes Benz because of ...him. I will be trading my vehicle in for a new one every 3 to 4 years.
Thank-you for the opportunity to earn your business. Welcome to the Mercedes-Benz of Tucson family! We¿¿¿re going to take great care of you! John Hor...nbeck , GM
I recently purchased a new 2017 Mercedes Benz GLE 400 4MATIC from Mercedes-Benz of Tucson and cannot say enough good things about my experience. I wa...s looking for this particular model and this dealership was the only one in the state that had this in stock. I filled in an online interest form late on Monday night and I was called back and emailed first thing Tuesday morning by Allen Pollack. We had a great conversation and I told him that I had been searching for this car and he was able to answer several questions that I had. My issue was that I would be driving from Chandler, AZ to see and purchase this vehicle. I was able to pre-negotiate what I wanted to pay for the car and what I wanted for my trade in value and stated that if we were not close to these numbers I would not be driving the 2 hours down there. Needless to say, I made the drive and was able to negotiate a little more on the price and drove off with the new Mercedes! Alan was great to deal with. Their finance department was very professional and not trying to upsell on everything. The general manager John was very nice to deal with, too. I am writing this because there is a Mercedes dealer very close to my home where we bought another Mercedes in November where my experience was not as good as the one in Tucson. Knowing that I wanted to get back to Chandler ASAP, they arranged to have my window tinting done at my home and for me to have my vehicle interior and exterior protection package be done at Chapman BMW in Chandler so I didn't have to wait in Tucson to get it done. A top-knotch dealership who will always have my business when it is time to buy a new Mercedes!
Thank-you for your kind comments! It¿¿¿s because of great people like you that make our jobs so rewarding. Thank-you again for this ¿¿¿rave¿¿¿ review ...but more importantly, THANK-YOU FOR YOUR BUSINESS!!! John Hornbeck , GM
Fast work to do rear brakes, priced fairly, Mark the service advisior kept me posted. Offered a loaner, I declined since I worked out of a quiet WI-FI... room. Model dealership, I bypassed 2 closer ones to come here and will return.
chuckml350 - You¿¿¿re in great hands with Mark! Thank-you for the great review and Thank-you for your business. We really appreciate it! John Hornb...eck General Manager
Mark is really great at taking care of my car, and I also really appreciate how patient and kind he is with my wife Barbara
Greg - Mark is a real pro and we¿¿¿re very fortunate to have him here taking care of you, Barbara, and your car. Thank you for the great review and th...ank-you for your business! -John Hornbeck , GM
I can count on excellent service from Mercedes Benz of Tucson. Brian De Cook and his team makes sure we are treated as special customers throughout th...is dealership. He is one of the reasons I continue to purchase cars from Mercedes Benz of Tucson.
You¿¿¿re like family here and we always enjoy when you and Marian visit! Thank-you for the great review and thank-you for your continued patronage! -J...ohn Hornbeck , GM
Tom Cavanagh, sales; Brian De Cook management; Lisa Gray, Tammy and all of the associates there were absolutely stellar!! They exemplified the knowled...ge of the car, business and history of Mercedes-Benz. Tom Cavanagh and Lisa Gray demonstrated not only professionalism but follow-up after my purchase. As, I do trade in and purchase a new car, every three years, I will be working with this team/dealership in the future. Highly recommended !!
Thank you for the great review and for sharing your experience with us. Our people (team members) are our greatest assist! We look forward to seeing y...ou again soon. Thank you for your business! -John Hornbeck , GM
I have had to pleasure of working with Mark Schofield the past 5 yrs. He is professional and honest. He has been without a doubt the best service man...ager I've worked with in my 30 yrs of driving a Mercedes.
Bill - You¿¿¿re in good hands with Mark. He is honest and hard-working and will always take good care of you. Thank-you for the recognition of a value...d employee! We appreciate your business! -John Hornbeck , GM
After multiple visits to check tire pressure message displayed in vehicle (they said nothing was wrong), my tire finally blew up on the freeway. Took ...it in for a replacement, and when I checked out my vehicle, the new tire was a flat again (I was still in their lot). They finally decided to really inspect it and found a cracked rim and two other bad tires. The process to get my car back was almost 2 months long without a loaner... All they cared about was their money, not fixing something they should have caught previously... I thought Mercedes was the best, but honestly I'm never buying Mercedes again.... My safety comes first, NOT YOUR PAYMENT!!!
Purchasing our new GLC was a pleasant experience at Mercedes-Benz of Tucson. They demonstrated knowledge, professionalism, experience and good custome...r service from the ordering of the vehicle to its purchase and delivery.
Thank you for your flattering review! We pride ourselves on delivering an experience that exceeds your expectations. Thank you for your business! - Jo...hn Hornbeck , GM