Mercedes-Benz of Tucson

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Reviews

Average Ratings

4.9
192 lifetime reviews. Includes reviews of Mercedes-Benz of Tucson from DealerRater.com
  • best best dealership!!

    hi! my name is youn. i bought 2011 ml350(brand new) i love car and great great! service & so so nice staffs! they makes a 100% happy!! i love this...


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    hi! my name is youn. i bought 2011 ml350(brand new) i love car and great great! service & so so nice staffs! they makes a 100% happy!! i love this place! thank you so much "John hornback!!!"

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Excellent service
    May 10, 2017

    My service advisor (MARK) provided great excellent service ensured service issues were resolve on time and correct. Mr. Stark supported Mark in g...

    Mercedes-Benz of Tucson

    Teamwork by great team members! That¿¿¿s what we strive to provide for our valued clients! John Hornbeck General Manager


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    My service advisor (MARK) provided great excellent service ensured service issues were resolve on time and correct. Mr. Stark supported Mark in getting my vehicle work completed. To emphasize excellent service was provided.

    Does recommend this dealer
    Came in for service or repair
    Mercedes-Benz of Tucson

    Teamwork by great team members! That¿¿¿s what we strive to provide for our valued clients! John Hornbeck General Manager


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  • Flew all the way from Syracuse, NY
    May 8, 2017

    We found our dream car online at this dealership. We got the deal we wanted and our salesperson, Tom Cavanagh, worked with us to make our experien...

    Mercedes-Benz of Tucson

    Thank you for trusting us and giving us the opportunity to earn your business! John Hornbeck, General Manager


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    We found our dream car online at this dealership. We got the deal we wanted and our salesperson, Tom Cavanagh, worked with us to make our experience as pleasant as possible. We were flying in from Syracuse to pick up the car and Tom even offered to pick us up from airport (Delta screwed that one up). Nevertheless, the car was exactly what they said it was and was ready to go when we got there. It says a lot when you can pick up a car (sigh unseen) and then drive it 2,300 miles across the country. Service was impeccable. Would definitely do business with this dealership again!

    Does recommend this dealer
    Mercedes-Benz of Tucson

    Thank you for trusting us and giving us the opportunity to earn your business! John Hornbeck, General Manager


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  • Terrific First Experience
    May 3, 2017

    From the ease of making my appointment, to meeting Richard Vansickle my Service Advisor I'm total satisfied. Everything was smooth, in addition to...

    Mercedes-Benz of Tucson

    Thank you for your kind comments and thank you for your business! John Hornbeck, General Manager


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    From the ease of making my appointment, to meeting Richard Vansickle my Service Advisor I'm total satisfied. Everything was smooth, in addition to a concern I was experiencing I was also assisted by the Shop Foreman, Eric Foster who was also a gentleman & Professional. I couldn't be more pleased with my first experience at Mercedes-Benz of Tucson! Kevin White

    Does recommend this dealer
    Came in for service or repair
    Mercedes-Benz of Tucson

    Thank you for your kind comments and thank you for your business! John Hornbeck, General Manager


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  • BEST EXPERIENCE EVER!
    April 28, 2017

    MB of Tucson is the BEST! I am beyond pleased and satisfied with the Exceptional service I received from Thomas Cavanagh and Brian DeCook! These...

    Mercedes-Benz of Tucson

    Tasha - You brightened our day when you arrived at our store. Providing memorable experiences for great clients like yourself is what makes our ...


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    MB of Tucson is the BEST! I am beyond pleased and satisfied with the Exceptional service I received from Thomas Cavanagh and Brian DeCook! These 2 gentlemen went above and beyond to ensure I had a wonderful experience purchasing the 2017 C300 Coupe! I am from the Phoenix area and I could not find a dealership that had the car I wanted. I looked online and voila! There it was - at MB of Tucson. My Beautiful, Sophisticated, Sleek White Coupe! I emailed an inquiry and received a response right away from Thomas Cavanagh! Thomas and Brian answered all my questions (and I had plenty) honestly, thoroughly and with genuine professionalism and kindness! Brian and Thomas emailed and texted me photos of the car to ensure it was the exact car I wanted. There was not "bait and switch" with numbers like other dealerships. Thomas and Brian was transparent with all communications! This wonderful communication started on April 26th and I picked up my Beautiful car on April 27th! I made the drive to Tucson from Phoenix and it was well worth it! Thomas and Brian were so Awesome to have all the paperwork completed so I would not have to wait when I arrived. When I arrived, I was greeted with such kindness as if I were a Friend! I met with Greg Ash, the Awesome Finance/Lease Manager to review and sign lease documents and Ms. Lisa Gray, the Wonderful Product Concierge was super Nice and helpful and took her time to show me the upgraded functions on the 2017 C300 Coupe model! Needless to say, I AM SUPER HAPPY with my entire process from start to finish and I will DEFINITELY return to MB of Tucson to lease my next car in a few years! THANK YOU ALL so much for taking such GREAT care of me! Blessings.

    Does recommend this dealer
    Mercedes-Benz of Tucson

    Tasha - You brightened our day when you arrived at our store. Providing memorable experiences for great clients like yourself is what makes our job so rewarding. Thank you for your business! John Hornbeck, General Manager


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  • Another Excellent Buy
    April 17, 2017

    This is our forth Mercedes from Chapman and the second purchase with the outstanding help from Natasha. I had a leased VW (from Chapman VW) and Na...

    Mercedes-Benz of Tucson

    Thank-you for your kind comments about Natasha and for your continued patronage of our organization. We appreciate your business! - John Hornbeck, GM


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    This is our forth Mercedes from Chapman and the second purchase with the outstanding help from Natasha. I had a leased VW (from Chapman VW) and Natasha worked it out to be able to turn in the vehicle through her all awhile working hard to find our next Mercedes. We were looking at CPO's and had our eye on a very nice C300. When this sold a day prior to our appointment Natasha made sure that we knew that it had been sold. She was outstanding and worked with us early on a Saturday to find the right car, which was a GLA250. Love the car and especially the help that Natasha provided. Fun part was able to let they know about the United Airlines Club offer for 25,000 miles when buying either a New or CPO Mercedes.

    Does recommend this dealer
    Mercedes-Benz of Tucson

    Thank-you for your kind comments about Natasha and for your continued patronage of our organization. We appreciate your business! - John Hornbeck, GM


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  • Outstanding Experience
    March 27, 2017

    I had been looking for just the right car for some time. Tom Cavanagh and Jason Gates stayed patient and helped me find just the right car. When I...


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    I had been looking for just the right car for some time. Tom Cavanagh and Jason Gates stayed patient and helped me find just the right car. When I visited the dealership to see the car I did not have my trade with me and they made arrangements to deliver my new Mercedes to Scottsdale and take my car back to Tucson. There were no surprises and I love my new E63. I highly recommend letting this team help you - they proved to me that a little distance didn't matter.

    Does recommend this dealer

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  • Excellent Buying Experience
    February 22, 2017

    Natasha worked with me for months, until she found the vehicle I wanted. She never gave up on me and took me seriously. Natasha is patient, knowle...

    Mercedes-Benz of Tucson

    Natasha is a valued employee of Mercedes-Benz of Tucson and your comments are greatly appreciated. Congratulations on the purchase of your Merced...


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    Natasha worked with me for months, until she found the vehicle I wanted. She never gave up on me and took me seriously. Natasha is patient, knowledgeable, professional and very easy to talk to. She made the whole Mercedes-Benz of Tucson experience pleasant and completely painless.

    Does recommend this dealer
    Mercedes-Benz of Tucson

    Natasha is a valued employee of Mercedes-Benz of Tucson and your comments are greatly appreciated. Congratulations on the purchase of your Mercedes-Benz! John Hornbeck General Manager


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  • Allen Pollack is an exemplary salesman.
    January 26, 2017

    Allen Pollack sold me two cars and was outstanding in all aspects of the sale. He answered all questions, provided complete list of all the acces...

    Mercedes-Benz of Tucson

    You¿¿¿re in good hands with Allen. He¿¿¿s a pro. Thank-you for your business and your continued patronage. - John Hornbeck, GM.


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    Allen Pollack sold me two cars and was outstanding in all aspects of the sale. He answered all questions, provided complete list of all the accessories available, and even provided an assistant to sit with me to review all of the functions of the car. An enjoyable experience with both purchases. I will always seek out Allen and MercedesBenz of Tucson for when I am buying a car. Robert S.

    Does recommend this dealer
    Mercedes-Benz of Tucson

    You¿¿¿re in good hands with Allen. He¿¿¿s a pro. Thank-you for your business and your continued patronage. - John Hornbeck, GM.


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  • Buy a Mercedes from Mercedes of Tucson!
    December 31, 2016

    I would recommend buying a Mercedes from this dealer, if no other reason than the excellent service department. This dealership genuinely cares ab...

    Mercedes-Benz of Tucson

    Thank-you for your endorsement Arlene! We really appreciate it and you!


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    I would recommend buying a Mercedes from this dealer, if no other reason than the excellent service department. This dealership genuinely cares about it's customers. They are honest and service oriented in every way.

    Does recommend this dealer
    Came in for service or repair
    Mercedes-Benz of Tucson

    Thank-you for your endorsement Arlene! We really appreciate it and you!


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