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Reviews

Average Ratings

5.0
17 lifetime reviews.
  • BUYING A NEW SUV

    I WOULD LIKE TO COMMEND JOSEPH BYRD FOR AN OUTSTANDING JOB. HE TOOK THE TIME AND PATIENCE IN SELECTING THE SUV I WAS INTERESTED IN PURCHASING. ALS...


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    I WOULD LIKE TO COMMEND JOSEPH BYRD FOR AN OUTSTANDING JOB. HE TOOK THE TIME AND PATIENCE IN SELECTING THE SUV I WAS INTERESTED IN PURCHASING. ALSO HE TOOK THE TIME TO GO OVER THE FEATURES OF MY 2017 NISSAN PATHFINDER SO THAT I WAS ABLE TO UNDERSTAND.JOB WELL DONE BYRD. THANKS YOU!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Nissan

    Great car buying experience this is the second vehicle I purchased at Antwerpen Nissan security salesperson Taylor Booth was very courteous and kn...


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    Great car buying experience this is the second vehicle I purchased at Antwerpen Nissan security salesperson Taylor Booth was very courteous and knowledgeable about the car buying experience if you need a new or used vehicle I suggest you go there you will not be disappointed

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Antwerpen

    In 2009 I bought my first vehicle here. I came back and purchased my second vehicle here as well. I have always enjoyed the atmosphere and the ama...


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    In 2009 I bought my first vehicle here. I came back and purchased my second vehicle here as well. I have always enjoyed the atmosphere and the amazingly courteous and helpful sales department. I purchased a third vehicle somewhere else in 2014. That experience was not so great. Finally I came home to Antwerpen to see John Madden and Joseph Byrd. Amazing staff who were ready to help. Not only did I trade in my old vehicle, I got exactly what I needed to accommodate my budget. This dealership goes above and beyond. The are professional and get right down to what you need. In the future I will only purchase my vehicles from here. Thank you again to the amazing team!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Mr and Mrs Simmons

    We were in the market for a used car and my husband called up Antwerpen and his first line of contact was Ms Taylor Booth! She was professional, c...


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    We were in the market for a used car and my husband called up Antwerpen and his first line of contact was Ms Taylor Booth! She was professional, curteous, and prompt. That very same day we met with Ms Booth and she introduced us to our new car! She answered all our questions and went above and beyond. Her customer service skills exceeded anything we could have imagined. I would recommend going to visit Ms Taylor Booth if you are searching for a good car and excellent service! We will be referring all of our friends and family to her for their car needs. She's great!!!!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • New Car Purchace

    Purchasing a car at this dealership was a great experience for me. I found the staff friendly, knowledgeable and professional. My salesman Byrd, m...


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    Purchasing a car at this dealership was a great experience for me. I found the staff friendly, knowledgeable and professional. My salesman Byrd, manager John Madden were outstanding!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • I had"Mr.HOward" & "Mr.Skadden". A+ rate!

    I am a young person who was there. Recently, I went to this dealership. They gave me a really fair deal, were *UNFAILINGLY* polite, and also, a ve...


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    I am a young person who was there. Recently, I went to this dealership. They gave me a really fair deal, were *UNFAILINGLY* polite, and also, a very nice, GL young guy, "Mr. Howard of NBA", spent *FIVE HOURS*, with me, ok? *VERY VERY* good guys, very patient, very sweet, *ALL OF THEM*. *NICE* people, they will not screw you over (at least the ones I met) and I think that maybe it depends upon *WHO* you get, honestly, after reading some of the *OTHER* reviews, ok? but *BOTH* "Mr. Skadden" and "Mr. Howard" were *VERY* VERY* nice, and good to work with, people I would *TRUST VERY MUCH**, ok? *HIGHLY* RECOMMENDED*, *NOT* shady or rude *AT ALL*, or disrespectful or whatever.... Maybe, the person who had a bad experience w/ them (and I *AM* sorry you had a bad experience, ok?) was having a bad day, or *really bad luck* with one particular individual, ok? LIke, i know for a fact that everyone that *I* interacted today, *FOUR* of them, were *ALL* very nice to me, It seems like a very *courteous, professional, and also Knowledgeable* group of guys, ok? From *my* standpoint, I had *no complaints*, and I can only recommend the people that I interacted with, ok? (Sorry, I don't remember the other two's names, but they seemed like they were as knowledgeable, professional, and courteous as the other guys I interacted with after I asked the other guys my annoying little questions! :)

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • I had"Mr.Howard & "Mr. Skadden",Perfect A+ rating!

    I am a young person who was there. Recently, I went to this dealership. They gave me a really fair deal, were *UNFAILINGLY* polite, and also, a ve...


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    I am a young person who was there. Recently, I went to this dealership. They gave me a really fair deal, were *UNFAILINGLY* polite, and also, a very nice, GL young guy, "Mr. Howard of NBA", spent *FIVE HOURS*, with me, ok? *VERY VERY* good guys, very patient, very sweet, *ALL OF THEM*. *NICE* people, they will not screw you over (at least the ones I met) and I think that maybe it depends upon *WHO* you get, honestly, after reading some of the *OTHER* reviews, ok? but *BOTH* "Mr. Skadden" and "Mr. Howard" were *VERY* VERY* nice, and good to work with, people I would *TRUST VERY MUCH**, ok? *HIGHLY* RECOMMENDED*, *NOT* shady or rude *AT ALL*, or disrespectful or whatever.... Maybe, the person who had a bad experience w/ them (and I *AM* sorry you had a bad experience, ok?) was having a bad day, or *really bad luck* with one particular individual, ok? LIke, i know for a fact that everyone that *I* interacted today, *FOUR* of them, were *ALL* very nice to me, It seems like a very *courteous, professional, and also Knowledgeable* group of guys, ok? From *my* standpoint, I had *no complaints*, and I can only recommend the people that I interacted with, ok? (Sorry, I don't remember the other two's names, but they seemed like they were as knowledgeable, professional, and courteous as the other guys I interacted with after I asked the other guys my annoying little questions! :)

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Excellent service

    My Nissan pathfinder was due for major maintenance, they were straight forward about parts needed to be repaired, cost of repair was competitive. ...


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    My Nissan pathfinder was due for major maintenance, they were straight forward about parts needed to be repaired, cost of repair was competitive. The guy from the 3rd desk took care of me. Honest guy!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Poor service

    They had my 2012 Nissan Rogue for 24 hours and I still do not quite know what is wrong. I went in after having problems during a road trip. I went...


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    They had my 2012 Nissan Rogue for 24 hours and I still do not quite know what is wrong. I went in after having problems during a road trip. I went to a dealership in Pennsylvania because the engine light came on and I could not easily climb hills without flooring the gas. They explained it was the torque converter and said it may ultimately be the transmission. They addressed the torque converter problem and this allowed me to continue on with no problem. The service person told me to go to the dealership when I returned to Baltimore though. When I went to Security Nissan, I requested to speak to a manager because I had just been in the dealership the week before for a diagnostic test because the engine light was on, and they told me there was no problem.When he looked for the information from the previous week, he could not find it because the service person did not write a ticket, neither did they provide me with any written information. When I complained about this, the manager acted as if this was normal. I also told him that they had failed to cut the service sensor light off the first time I brought the car in three weeks prior. The manager stated that this time they would run several tests, but that they needed the car for 24 hours. I agreed, and brought my car back the following day around 12:30 pm. At around 5pm the same day, I got a call for the service person assigned to my car asking how long they could keep it, and the best number to reach me at. I stated that I was fine for the 24 hour period that the manager said it would take. After that call I did not receive another call, at 3 pm the next day, I called to find out what the status was, but the service person could not tell me anything, promising to call back at 4 pm. The young lady responsible for contacting me did not seem to be bothered by the fact that it was beyond the 24 hour point; she seemed oblivious to this fact. I wonder what would have happened had I not called. So, I immediately sent my son to the dealership to check on things, and he was told that the mechanic did not find anything wrong. We were not given any invoice or paper work stating what tests were done and the car is still having problems. It jerks like a stick, but it is an automatic, and I can't accelerate easily. I am frustrated and feel as if I have wasted a lot of time with these people, only to have to take the car somewhere else because I still don't have a diagnosis.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Go somewhere else this place is a joke

    I bought a new 2014 nissan sentra at this place, and when I test drove the car, the screen that tells your mileage wasn't working, and they told m...


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    I bought a new 2014 nissan sentra at this place, and when I test drove the car, the screen that tells your mileage wasn't working, and they told me that it's probably just a fuse box and their service department was closed. So I bought the car believing them about the fuse box. They told me to bring the car back so I did, and I have been in a rental since the beginning of April...why? It wasn't a fuse box. They needed to order a new part and I probably won't get my car back until July time frame MAYBE. I called Mr. Antwerpen and he's a joke. He didn't return my calls and he did nothing about the fact that I was sold a brand new car that wasn't working. I have just made my first car payment and I have been going back and forth now with nissan about this issue. Stay away from this place. It's sad when the owner himself doesn't do anything or return calls or apologize.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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