Norm Reeves Acura of Mission Viejo

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Reviews

Average Ratings

3.0
210 lifetime reviews. Includes reviews of Norm Reeves Acura of Mission Viejo from DealerRater.com
  • Fun and Easy

    Bill Barrette came in to work 2hrs. Early to accommodate my schedule and stayed 2hrs. After the dealership closed to complete the sale of my new A...

    Dealer Response

    Hi there, we're so glad you enjoyed your experience at Norm Reeves Acura with Bill and Anthony! Thank you for taking the time to write us a positi...


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    Bill Barrette came in to work 2hrs. Early to accommodate my schedule and stayed 2hrs. After the dealership closed to complete the sale of my new Acura RLX. I test drove several cars from BMW and several from AUDI but none of them came within $10,000 of what I wanted from the ACURA RLX. THE WHOLE PURCHASING EXPERIENCE WAS PLEASANT. Anthony the Sales Manager found the BellaLuna exterior I wanted with the Seacoast interior I wanted and he and Bill made me a great deal. It was a Win-Win experience. I would recommend these professionals to anyone.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi there, we're so glad you enjoyed your experience at Norm Reeves Acura with Bill and Anthony! Thank you for taking the time to write us a positive review. If you're on Facebook or Google+, we'd love it if you connected with us! Hope to see you again soon! And enjoy your new RLX!


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  • Engaging experience
    May 16, 2017

    Came in with a list of expectations for my next car and Acura catered every single one of them. From the friendly and professional attitude of Ant...


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    Came in with a list of expectations for my next car and Acura catered every single one of them. From the friendly and professional attitude of Anthony Diaz (Sales Rep) to the detailed review and hands on experience of test driving some vehicles, I would definitely choose Acura as my next car dealership.

    Does recommend this dealer

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  • Excellent Experience
    May 11, 2017

    I visited this dealer ship in Mission Viejo to buy my first car. I was extremely impressed with the variety of excellent looking pre-owned vehicle...


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    I visited this dealer ship in Mission Viejo to buy my first car. I was extremely impressed with the variety of excellent looking pre-owned vehicles. Overall, the service was excellent, specifically David Crawford. I drove off the lot in a beautiful certified pre-owned Acura ILX. I couldnt be happier with this dealership or the car I purchased.

    Does recommend this dealer

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  • WOMEN BEWARE
    May 10, 2017

    WOMEN BEWARE!!!!!!!!!!!!!! Please do not go alone to Acura Mission Viejo!! I brought my car to this location for a safe and well rounded good ser...


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    WOMEN BEWARE!!!!!!!!!!!!!! Please do not go alone to Acura Mission Viejo!! I brought my car to this location for a safe and well rounded good service but I was wrong. I took my car in for regular service and I was informed that I had a nail in my tire and it was urgent for me to get it replaced, for $430 per tire. Needless to say, I took it to American Tires for a better price to discover (after two separate trips) that I did not have a single nail in either of my tires. I took my car back to Acura and spoke with service manager Miguel Amaya and he informed me the tip of the nail must have simply fallen off. He bluntly did not care about the situation and was dismissive when he verified that not a single nail was found. Acura staff and manager Miguel Amaya, I am very disappointed with the manner in which you handled my situation, it is unethical to try and take advantage of your female customers and I advice any women reading this to avoid this location.

    Does not recommend this dealer
    Came in for service or repair

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  • the best buying experience
    February 26, 2017

    Shawn and Anthony were great and the buying experience was by far the best I have ever had and would recommend these salesman and store to anyone.

    Norm Reeves Acura of Mission Viejo

    We're so happy to hear this! Thank you Nahid!


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    Shawn and Anthony were great and the buying experience was by far the best I have ever had and would recommend these salesman and store to anyone.

    Does recommend this dealer
    Norm Reeves Acura of Mission Viejo

    We're so happy to hear this! Thank you Nahid!


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  • Broke a piece on my car and would not replace
    November 12, 2016

    My partner and I brought our car in to this dealership for the second oil change. This was only our second time as we had just moved into the nei...


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    My partner and I brought our car in to this dealership for the second oil change. This was only our second time as we had just moved into the neighborhood. Well when we got the car back everything seemed fine. Then we went to change our brakes ourselves, and noticed one of the lug nuts was not on properly. We took the Acura TSX back to the dealership three weeks later and talked to our service person Elaine, and she seemed happy to help. Well later that day we received a call from Miguel the service manager and was told that this replacement was too expensive and we would have to pay for the parts. This was not acceptable to us, so we went to the dealership to explain more to Miguel. He was not inviting, nor was he taking our thoughts into consideration. He said flat out, "this is what I am offering you and I don't want to do the run around". It was clear to us that the car had been to this dealership for a regular oil change and tire rotation, and that the lug-nut was improperly placed back on the car at the time of service. Miguel would not hear it, and so we took our business else where!

    Does not recommend this dealer
    Came in for service or repair

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  • Poor Customer Service from Service Department
    September 17, 2016

    When I pulled up to do my brakes Miguel (the service advisor manager) was waiting to berate me over some comments I said on an Acura survey r...

    Norm Reeves Acura of Mission Viejo

    We are so sorry about your experience and thank you for bringing this to our attention and thank you for taking the time to discuss this with me. ...


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    When I pulled up to do my brakes Miguel (the service advisor manager) was waiting to berate me over some comments I said on an Acura survey regarding my earlier experience. he said I should have come to him first and said that I wrote some personal comments there.. I said I do not remember it was a while back...... he was very belligerent and argumentative saying that I do remember . I said so be it even though I do not remember. Is this any way to treat a customer? (treated/interrogated like a crook) he said he thought we had a repoire but after my poor previous experience their actions ruined that relationship to an irrevocable end. (i.e. waiting 3 hours for an oil change with no status on my vehicle because they were simply backed up and could not handle the traffic, maybe they overbooked I do not know; as Randy the service advisor told me that day as an excuse as to why my car was late was because of how busy they were and he had to cancel all the afternoon appointments......wow maybe they should not be in business if they can not handle the workload) By the way Acura corporate wasn't too pleased with Randy's statement of having to cancel the afternoon appointments. Maybe you should get rid of Miguel he is bad for business!!! Correct me if I am wrong but customers have rights here and I had a right to complain...... in this line of work, if you can not handle criticism(there will be friendly customers then there will be rude customers) then Miguel needs to find another job. he was crying over customer comments. When I went inside the other customers saw this as well I could tell by the look on their faces. Elaine and the other service advisors ignored me, they knew what was going on. My friends said Miguel was wrong almost as if seeking an apology from me for posting a truthful negative review. I ought to report them to the better business bureau. By the way, I would like to know what the personal derogatory comments I said in the survey were...... maybe he is so sheltered he never heard the truth before, I try to be as diplomatic as possible without getting personal,....... again another excuse for him to blame onto the customer.. not acceptable in any line of business An apology letter would suffice at this point. No customer should be singled out and berated as I was...... they should take the comments and learn from it moving forward instead of seeking a personal vendetta for my complaint. You should help the customer not hurt, especially Miguel being a service manager he should try to placate the situation and earn my business after the previous fiasco; not take it personal and attack the customer......what kind of manager is he? instead of taking it personal and making it worse. AGAIN YOU HAVE NO RIGHT WHATSOEVER TO TREAT A CUSTOMER IN THIS MANNER! No excuse can justify Miguel's argumentative taunting behavior. Again moving forward I would request an apology letter. I should sue them for such treatment such as defamation of my character.

    Does not recommend this dealer
    Came in for service or repair
    Norm Reeves Acura of Mission Viejo

    We are so sorry about your experience and thank you for bringing this to our attention and thank you for taking the time to discuss this with me. - Ben


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  • Refused to warranty repair improperly installed antenna
    July 1, 2016

    While my Acura was under warranty, I began having an intermittent XM reception problem. I assumed that trees were blocking the signal, and ignored...

    Norm Reeves Acura of Mission Viejo

    Hello and thanks for getting in touch with your feedback. We are sorry to hear about the issues with your XM and we would like to speak with you t...


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    While my Acura was under warranty, I began having an intermittent XM reception problem. I assumed that trees were blocking the signal, and ignored the issue. By the time I was out of warranty, the reception problem continued to degrade terribly. In researching this online, I found an Acura Service Bulletin 13-010, and many customers discussing my problem. It seems that during Antenna Fin roof installation, a wire was bent that ultimately cracked. The Service Manager at this dealership Miguel Anaya, declined to make an exception, and denied my request to fix my problem under warranty. Acura became aware of this widespread problem early on, but chose not to notify their customers. Most people would agree that an antenna wire is not a maintenance item and should last the life of the car. Don???t you? I think this dealership and Acura made the wrong call on this one in trying to save a few bucks .

    Does not recommend this dealer
    Came in for service or repair
    Norm Reeves Acura of Mission Viejo

    Hello and thanks for getting in touch with your feedback. We are sorry to hear about the issues with your XM and we would like to speak with you to gather a few more details about your experience here. Would you mind giving Ben a call at (949)269-1772 at your earliest convenience? Thanks again!


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  • Good Experience

    I worked with Terry Mohamadi at Norm Reeves Acura. Terry was quick to respond to my requests and had excellent follow up. Terry was is a man of hi...

    Dealer Response

    Hi George, thanks for the positive review (here and on Google+)! Please come see us again soon!


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    I worked with Terry Mohamadi at Norm Reeves Acura. Terry was quick to respond to my requests and had excellent follow up. Terry was is a man of his word and we closed the deal on terms we discussed without any hassle. He made buying my new Acura a stress free and enjoyable experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi George, thanks for the positive review (here and on Google+)! Please come see us again soon!


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  • Randy Bustamante cares about his customers
    April 17, 2015

    My elderly parents were concerned about the cost of taking their older Acura TL-S into Norm Reeves Acura of Mission Viejo at first. I had dealt wi...

    Norm Reeves Acura of Mission Viejo

    Hi there, We're so glad you and your parents enjoyed your experience at Norm Reeves Acura with Randy! Thank you for taking the time to write us ...


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    My elderly parents were concerned about the cost of taking their older Acura TL-S into Norm Reeves Acura of Mission Viejo at first. I had dealt with Randy on their car in the past and explained there might have been a residual fluid leak from a previous service. He immediately calmed my parents, investigated the car and most of all impressed them with his professionalism and customer service. They will I'm sure tell their entire circle of car buying friends to trust Norm Reeves Acura of Mission Viejo thanks to Randy's consistent and honest efforts at putting the customer first! It's not every day that I can say this about a dealer service manager...but Randy is an exception!

    Does recommend this dealer
    Came in for service or repair
    Norm Reeves Acura of Mission Viejo

    Hi there, We're so glad you and your parents enjoyed your experience at Norm Reeves Acura with Randy! Thank you for taking the time to write us a positive review. If you're on Facebook or Google+, we'd love it if you connected with us! Hope to see you and your parents again soon!


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