Norris Auto Group

First time purchasing a vehicle from Norris Ford. It was a positive experience from start to finish, I will definitely be recommending them. The sales associate Tony was easy to deal with, knowledgeable and didn't try to push the sale. Great experience overall.

This is the second F150 I have bought at Norris Ford because they always seem to have the most competitive pricing, and will work with you on getting the best deal. It is a hike for me to get to the dealership, but has been well worth it for the money I have saved!

Why do people buy used cars from a dealership instead of buying direct from the previous owner...? Peace of mind - You want a car that is not going to start having service issues soon after you buy it. Don't expect that from Norris. We literally drove 10 feet off the lot and had a check engine light come on. We went back and they had to keep it for several days to fix it. When we picked it up, 6 hours later the light was back on which means they simply reset the code rather than replace the faulty sensor. I had to leave it with them again for several days. 6 months later, check engine light is on again due to "faulty sensors". They confirmed there is nothing actually wrong with the car, just bad sensors. They must be replaced otherwise I cannot pass emissions inspection next time it is due. They want $300 to replace (2) $50 sensors!!! I spoke to the Sales Manager, Rob Miller who was full of apologies and excuses, but had no interest in making things right. I get it... I bought a used car 9 months ago... things go wrong. But when the issue has been present since the day I bought the car, and this is the third time it has surfaced, I expect them to cover it. What exactly does the "Norris Certified Pre-Owned" sticker get you. Not to mention the completely useless 12 month, 12,000 mile warranty which only covers if your engine or transmission falls out. Don't get caught up in all the marketing... buying from Norris is JUST like buying directly from the owner... Its a gamble.

Our experience was all positive. Great friendly people. I would recommend others to try Norris. Our sales associate was top of the line. I will buy there in the future.

Mark made a good sale that made us want the car we liked the Explore so soon as we sat in it fix well and we like it we are very pleased with the sale we really like the Explore we never had a vehicle like this we hope when we get it on Monday we will be satisfied with it Thank You Mr. James Blanton

Have purchased multiple vehicles from Norris Ford, never had a issue and always got a great deal. Sales team a pleasure to deal with, always recommending them to others.

Average new car purchasing experience on par with other dealers in the area. Horrible experience with the trade in. Would not honor in hand Car Max appraisal and quoted trade-in that was above what the actual offer amount was. Only identified when reviewing final paperwork. Would not recommend.

Ryan was very helpful with buying my new truck. I felt no pressure from him. Ryan was knowledgeable about the rebates, discounts, warrantee and the truck itself. He took his time to make sure I understood the answers to my questions. I would definitely recommend Ryan at Norris Ford to anyone considering buying a vehicle. along with the finance dept., made it a pleasure buying a new truck. mike delamar

We bought a brand new Ford Explorer from Norris. They were excellent to work with, and gave us a great deal. I would definitely recommend buying your car from them. They are a top-notch dealership!

I had a great experience buying my new Ford at this dealership from Bruce. He and other staffers were very knowledgable and provided a very nice and relaxing experience while buying my new car. Thank you! /Hans