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Reviews

Average Ratings

4.9
834 lifetime reviews. Includes reviews of McGrath Lexus Chicago from DealerRater.com
  • 2010 Lexus GX 460

    I originally found McGrath Lexus on Cars.com and looked at several new and used vehicles. I finally decided on a 2010 Lexus GX 460. The Sales Cons...

    Dealer Response

    Thank you so much for taking the time to review! We appreciate your business and look forward to long, long relationship. Welcome to the McGrath f...


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    I originally found McGrath Lexus on Cars.com and looked at several new and used vehicles. I finally decided on a 2010 Lexus GX 460. The Sales Consultant was Dave Nelson and he was very attentive and knowledgeable about their inventory. I am enjoying my new car and would definitely do business with McGrath Lexus of Chicago again!

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    Thank you so much for taking the time to review! We appreciate your business and look forward to long, long relationship. Welcome to the McGrath family and please don't forget to stop by any time for a wash.


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  • A Good Experience at McGrath
    April 24, 2017

    I had a positive experience with McGrath from beginning to end. They have a professional, friendly, quality group people working at the dealershi...


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    I had a positive experience with McGrath from beginning to end. They have a professional, friendly, quality group people working at the dealership. I was greeted right away, the cars were set up for me to test drive, and everyone was patient and professional answering all our questions and searching through the inventory for the right vehicle for us.

    Does recommend this dealer

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  • The Best Customer Service - Hands Down!
    April 19, 2017

    I purchased my first Lexus from a different dealership and was not pleased at all with their service when I had to return for a maintenance appoin...

    McGrath Lexus of Chicago

    We are glad you felt well taken care of at our dealership and that we could meet your expectations. It is great to hear you enjoyed your experienc...


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    I purchased my first Lexus from a different dealership and was not pleased at all with their service when I had to return for a maintenance appointment. I began visiting the Chicago location for all of my service appointments thereafter. Every specialist in the service department went over and beyond to assist. I was so happy that I knew the next time I was in the market for a new vehicle, I would buy it from this location. Moving forward, I began a search for a new vehicle and encountered Julie Hill. She was patient and did not make me feel pressured to purchase a vehicle. She was able to help me move through the process smoothly without a hitch and made sure we did not complete the deal until I was completely satisfied. Linda in finance was very genuine and explicitly explained all of my options. No hidden fees! This location nailed the customer service. Keep up the amazing work!

    Does recommend this dealer
    McGrath Lexus of Chicago

    We are glad you felt well taken care of at our dealership and that we could meet your expectations. It is great to hear you enjoyed your experience and we appreciate your feedback.


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  • McGrath found a customer for life!

    I can't say enough good things about this dealership. We were in the market for a used car, and had done our research on the type and specificati...


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    I can't say enough good things about this dealership. We were in the market for a used car, and had done our research on the type and specifications we wanted. We narrowed our search down to two cars: one car at McGrath and one at another car lot, and there were stark(!) differences between the two facilities. At McGrath, the wonderful Bill Shamah treated our initial visit with courtesy and professionalism. When we told him that we were deciding between two cars, he did not switch to high pressure sales mode, didn't offer us a "deal [we] couldn't refuse." He respected our process and expressed that he hoped to see us again. We appreciated that, and told him that either way it went, we would be sure to let him know. At the second dealership, the salesman was 20 minutes late for our appointment (20 mins with a bored 7-year old seems much longer), and when he finally approached us, he had the wrong vehicle prepared. He then went on to tell us things about the car that were blatantly untrue (that it was turbo, for instance), and when he was trying to familiarize us with the dashboard, he told us the outside temperature gauge was the motor temperature?! He could not answer simple questions while reading through the owner's manual while I was test driving. I know not everyone can know everything about cars, especially used ones, but I did not appreciate having my intelligence insulted with fabrications. This interaction proved to me that McGrath was the dealership from which to buy, and where I would actually like to be a customer. I am proud to say I bought my car at McGrath, am enjoying the benefits of being their customer (there are many), and look forward to going back for our next vehicle purchase. We went in with our financing set, so I cannot speak to that process at McGrath, but I can tell you that one benefit we truly appreciated is that McGrath issues plates on-site. To not have to go to the Secretary of State to apply for and pick up plates was absolutely wonderful! Another nice touch was at the time of delivery, an employee came out to the car with us to help navigate the technology and set our garage door opener, sync one of our phones, etc. I need a refresher, because it was so much information to digest (and I just wanted to DRIVE lol), but was glad to have that Lexus Lesson before we drove off the lot. So, if you are looking for an honest, no pressure sales man, go see Bill Shamah! If you want to play games and see how cheaply you can get a car, go somewhere else because McGrath doesn't cut corners.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Good service

    I went to buy used Lexus Rx350 .Sales person Michael was nice and good but we didn't find are deal for my trade. Anyway I recommend this place t...


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    I went to buy used Lexus Rx350 .Sales person Michael was nice and good but we didn't find are deal for my trade. Anyway I recommend this place they are very friendly place

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • incredibly helpful and responsive - an out of state purchase
    March 31, 2017

    Purchased a certified 13 GX 460, Bill Tacker was very helpful to deal with. purchased over the internet, bill was helpful answering my questions ...

    McGrath Lexus of Chicago

    Thank you! We are happy to hear you enjoyed your purchasing experience and we hope you are enjoying your new vehicle. Thank you for sharing your r...


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    Purchased a certified 13 GX 460, Bill Tacker was very helpful to deal with. purchased over the internet, bill was helpful answering my questions and very timely in his responses. drove the car to my home in wisconsin, completed paperwork in 20 minutes. even followed up next day when I asked about a missing headrest. very high marks!

    Does recommend this dealer
    McGrath Lexus of Chicago

    Thank you! We are happy to hear you enjoyed your purchasing experience and we hope you are enjoying your new vehicle. Thank you for sharing your review.


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  • Leasing my new 2017 lexus es350
    March 29, 2017

    I was interested in leasing a new Lexus. I brought my 2007 lexus in for appraisal, got the price and terms I wanted. Deal done. Gary Sowell was...

    McGrath Lexus of Chicago

    Thank you! We appreciate your review and are glad we could make your purchasing process an easy and enjoyable one.


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    I was interested in leasing a new Lexus. I brought my 2007 lexus in for appraisal, got the price and terms I wanted. Deal done. Gary Sowell was great. Couldn't ask for a better salesperson. Buying new cars for over 40 years, and Gary , by far, the best.

    Does recommend this dealer
    McGrath Lexus of Chicago

    Thank you! We appreciate your review and are glad we could make your purchasing process an easy and enjoyable one.


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  • Personalized, detailed and comfortable
    March 29, 2017

    The rep Julie Hill was wonderful with great customer service making me feel right at home. Nothing pushy or over exazaggerated. Frank Cowan went ...

    McGrath Lexus of Chicago

    It is great to hear you enjoyed working with Julie and we appreciate your feedback. We are glad we could make your purchasing process an easy and ...


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    The rep Julie Hill was wonderful with great customer service making me feel right at home. Nothing pushy or over exazaggerated. Frank Cowan went above and beyond to ensure I drove home in what I wanted. Both are very knowledgeable on all products and made me feel very comfortable, even while my 2 yr old was destroying both of their offices. They were able to tend to her needs as well. That's Stellar in my book!! Elizabeth was so nice and effective when explaining the "how to's" on my car. She has a calm and approachable demeanor which I like. Overall Wonderful experience for a first time Lexus buyer.

    Does recommend this dealer
    McGrath Lexus of Chicago

    It is great to hear you enjoyed working with Julie and we appreciate your feedback. We are glad we could make your purchasing process an easy and enjoyable one. Thank you for choosing our dealership!


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  • Amazing I LOVE MY CAR
    March 24, 2017

    Initially I was not a fan of Lexus. I was convinced to test drive a Lexus crossover vehicle. My life will never be the same. I was treated very we...

    McGrath Lexus of Chicago

    We are glad you felt well taken care of at our dealership and that we could meet your expectations. It is great to hear you enjoyed your experienc...


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    Initially I was not a fan of Lexus. I was convinced to test drive a Lexus crossover vehicle. My life will never be the same. I was treated very well. The staff was very professional, knowledgeable and personable. Excellent customer service - follow up to make sure I was satisfied &story thank me for purchasing my car. I am all in - the Lexus experience was totally awesome and it continual. I am Totally a satisfied customer. I Love my Lexus.

    Does recommend this dealer
    McGrath Lexus of Chicago

    We are glad you felt well taken care of at our dealership and that we could meet your expectations. It is great to hear you enjoyed your experience and we appreciate your feedback.


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  • GX460 Fantastic Process
    March 12, 2017

    Gary has worked with our family before and came through again, got a great car and was taken care of 100%. Doug did an awesome job of structuring...

    McGrath Lexus of Chicago

    Thank you! We are happy to hear you enjoyed your purchasing experience and we hope you are enjoying your new ride. Thank you for sharing your revi...


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    Gary has worked with our family before and came through again, got a great car and was taken care of 100%. Doug did an awesome job of structuring the financial piece to hit all of our objectives. Highly recommend

    Does recommend this dealer
    McGrath Lexus of Chicago

    Thank you! We are happy to hear you enjoyed your purchasing experience and we hope you are enjoying your new ride. Thank you for sharing your review.


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