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Thompson Chrysler Dodge Jeep Ram of Baltimore

4.7 out of 5 4.7
Rectangle 48
Sales 9:00 AM - 6:00 PM
Service 8:00 AM - 5:00 PM

Thompson Chrysler Dodge Jeep Ram of Baltimore Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:00 AM - 7:00 PM

Tuesday

7:00 AM - 7:00 PM

Wednesday

7:00 AM - 8:00 PM

Thursday

7:00 AM - 7:00 PM

Friday

7:00 AM - 7:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since September 2016

Four generations of family success are a source of great pride. The Thompson family has never forgotten that the business success of the future depends on customer satisfaction today. That's the way it's always been and you have the Thompson family's word that it's the way it will always be.

...



On behalf of every member of the Thompson family:
Thank you for your support in the past and we look forward to serving your automotive needs in the future.

"Where you don't just buy a car. You buy a company."

Reviews

4.7 out of 5 4.7
1371 lifetime reviews. Includes reviews of Thompson Chrysler Dodge Jeep Ram of Baltimore from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    December 10, 2019

    I went to the dealership with very low expectations but once there I was great with good customer service. He was very knowledgeable of his job and I was... very satisfied.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    4.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Rich Steelman

    Sales Consultant

    (5.0) 113 reviews

    Frank Sanza

    Sales Manager

    (4.9) 48 reviews

  • 5.0 out of 5
    December 10, 2019

    I gave the rating cuz they are really nice and very fast and my car was taken care of also they are very good at what they do

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Raynor Dodd

    Service Advisor

    (4.9) 42 reviews

    Jim Umpleby

    Service Advisor

    (4.8) 335 reviews

    Devon Duncan

    Service Advisor

    (4.7) 254 reviews

    Jeff Tenebaum

    Service Advisor

    (4.7) 283 reviews

    Andrew Robicheaux

    Body Shop Manager

    (4.4) 9 reviews

    James Abate

    Collision Center Customer Representative

    NOT RATED

    John Reidnauer

    Collision Estimator

    NOT RATED

    Kristin Mullins

    Collision Estimator

    NOT RATED

  • 5.0 out of 5
    December 10, 2019

    Thompson is the best dealership I've have ever worked with in buying a car. They are friendly, knowledgeable and concerned that I got the best car for... my lifestyle and budget. It was such a positive experience that whenever I need a new car I will always come to Thompson!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Rich Steelman

    Sales Consultant

    (5.0) 113 reviews

    Joe Lyons

    Director of Operations

    (5.0) 43 reviews

    Frank Sanza

    Sales Manager

    (4.9) 48 reviews

    Greg Chilton

    Sales Manager

    (4.8) 109 reviews

  • 5.0 out of 5
    December 10, 2019

    Service was very helpful with getting my car inside for an oil change and was very informative in any maintenance needs might be needed in the future

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jim Umpleby

    Service Advisor

    (4.8) 335 reviews

  • 5.0 out of 5
    December 10, 2019

    I have never had bad service.at this dealer.service is outstanding.!!!!! They don't keep you wating. Will always use Thompson for all my service.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jim Umpleby

    Service Advisor

    (4.8) 335 reviews

  • 5.0 out of 5
    December 9, 2019

    I was there to get my first oil change after buying my new vehicle. I was greated at the door and the service was fast. I was on my way quickly. The... waiting area was clean and had a nice Christmas tree set up.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    Jim Umpleby

    Service Advisor

    (4.8) 335 reviews

  • 5.0 out of 5
    December 5, 2019

    They are always top notch in the Service Dept from the time you walk in, til you pick up your vehicle. I deal mostly with Jim Umpleby. He's very Personable... and Professional.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We take pride in giving outstanding service to every customer and we're overjoyed to receive your great feedback. We will make sure that Jim knows how... much you appreciate his help. Thank you for your support and please let us know if we can ever be of assistance, as we would love to continue working with you!


    Worked with:
    Jim Umpleby

    Service Advisor

    (4.8) 335 reviews

  • 5.0 out of 5
    December 5, 2019

    Service department, specifically Jeff Tenebaum, has been amazing when needed for routine and warranty related services. One of the reasons why I chose... to purchase my new RAM from Thompson.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Everyone here loves to hear from customers like you! Thanks for giving us a chance, and for leaving such great feedback for Jeff. We're so happy that ...you can trust us to take great care of your truck, and we thank you for giving us a 5-star rating. We appreciate your support and hope you will reach out if you are ever in need of assistance!


    Worked with:
    Rich Steelman

    Sales Consultant

    (5.0) 113 reviews

    Jeff Tenebaum

    Service Advisor

    (4.7) 283 reviews

  • 5.0 out of 5
    December 4, 2019

    Prearranged appointment was handled expeditiously and courteously, good customer service, timely and efficient. I arrived at the designated time, my vehicle... was taken in almost immediately, and I was out in less than an hour.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you so much for your kind words! We really appreciate you taking the time out to share your experience with us. We count ourselves lucky for cus...tomers like you, and we look forward to working with you again in the future!

  • 5.0 out of 5
    December 2, 2019

    We purchased a 2018 dodge journey recently from Thompson (Baltimore)? Not only was the mileage below average , but the price was too !! Rich was more... than helpful. He was very knowledgeable in all aspects of the business , and customer friendly. He explained and expedited every step in the buying process. I will definitely mention Rich @ Thompson!!

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We are incredibly grateful that you took the time out to leave us this note. It's customers like you that make our job wonderful. We appreciate your w...onderful feedback for Rich and our team. Congratulations on your great Dodge Journey and please reach out if we can ever be of further assistance!


    Worked with:
    Rich Steelman

    Sales Consultant

    (5.0) 113 reviews

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