Reviews

Average Ratings

4.7
282 lifetime reviews. Includes reviews of Lexus of Greenville from DealerRater.com
  • Buying our Lexus vehicles was a great experience

    Our sales person was superbly knowledgeable in regard to the two Lexus vehicles we purchased. We bought an ES350 and an RC350. Both are 2016. T...

    Dealer Response

    John, Thank you for leaving a positive review of Lexus of Greenville. Customer service is paramount, so I am happy to hear that my team was knowle...


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    Our sales person was superbly knowledgeable in regard to the two Lexus vehicles we purchased. We bought an ES350 and an RC350. Both are 2016. The dealer we used was exactly what we wanted and provided the perfect buying experience. I will say that the sales person we used was a perfect match for us. There was no pressure...one car was ordered and the other was on the show room floor. The entire experience was wonderful.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    John, Thank you for leaving a positive review of Lexus of Greenville. Customer service is paramount, so I am happy to hear that my team was knowledgeable and didn't pressure you. Enjoy your 2016 ES350 and your RC350! We appreciate your business and if you need anything in the future, please make sure to let us know. Bill Annear, General Manager


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  • Terrible Service
    August 30, 2017

    I bought a new 2015 RX350 from this dealership ( my 3rd. Lexus); I have less than 13,000 miles on the car. The leather on the front seats is crack...

    Disgruntled Customer

    I need to amend my earlier critique of Lexus of Greenville. The problems I had were not ordinary problems and as such did not fall under the ordi...

    Lexus of Greenville

    Thank you for your feedback. I regret that you feel this way about us and apologize for any inconvenience you have experienced. I would like to lo...


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    I bought a new 2015 RX350 from this dealership ( my 3rd. Lexus); I have less than 13,000 miles on the car. The leather on the front seats is cracking. THIRTEEN THOUSAND MILES AND THE LEATHER IS CRACKING!!! I was told by the service rep. this has happened before on the exact same model and exact same model year car. But Lexus refuses to achkowledge this as a defect and correct it free of charge. Instead they claim it is "NORMAL WEAR AND TEAR". Well if that's the reputation that Lexus wants to have that's fine with me. I'm sure my blog and tweet followers will appreciate knowing that this luxury car dealer considers 13,000 mile defects to be normal wear and tear. When you buy a luxury car you expect a luxury vehicle and luxury treatment - don't expect either at Lexus of Greenville. P.S. I have brought my car to this dealership three times for the same problem - the tire pressure warning light is constantly on. Each time they have been unable to find the problem. The last time they charged me for the visit even though they still couldn't find the problem and even though the car is under warranted.

    Does not recommend this dealer
    Came in for service or repair
    Disgruntled Customer

    I need to amend my earlier critique of Lexus of Greenville. The problems I had were not ordinary problems and as such did not fall under the ordinary Lexus warranty and service. What was necessary was extraordinary attention and effort by the dealership staff, and in particular the GM Bill Annear. Because of his intervention and desire to maintain strong customer satisfaction I am happy to say that both car problems were corrected to my complete satisfaction. I embarrassingly reverse my earlier position and wholeheartedly recommend Lexus cars in general and Lexus of Greenville in particular.

    Lexus of Greenville

    Thank you for your feedback. I regret that you feel this way about us and apologize for any inconvenience you have experienced. I would like to look at your vehicle and discuss this with you further and hopefully come up with a solution. Please contact me at your convenience. Bill Annear, General Manager, 864-469-4238


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  • Never Going Back
    March 24, 2017

    Terrible service department. Was misquoted and upon coming in for a recall, the backside conditioning cover was broken off and left in my seat, al...

    Lexus of Greenville

    Thank you for your feedback. We strive to provide an exceptional customer service experience, so I regret to hear about your negative visit with u...


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    Terrible service department. Was misquoted and upon coming in for a recall, the backside conditioning cover was broken off and left in my seat, along with trashed beverages from whoever was working on my car. We will now be going to the Lexus dealership in Charlotte instead.

    Does not recommend this dealer
    Came in for service or repair
    Lexus of Greenville

    Thank you for your feedback. We strive to provide an exceptional customer service experience, so I regret to hear about your negative visit with us. I would like to discuss this further, if you would please contact me at your convenience. Bill Annear, General Manager, 864-469-4238


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  • Walker & Bowers, GETS YOU THE A TEAM then SOME!
    March 1, 2017

    Product Knowledge, Follow-Up, Service time bring you a car pick yours up. When you get this dealer you get what others only tell you in their ad. ...

    Lexus of Greenville

    Thank you for leaving a positive review of Lexus of Greenville. Customer service is paramount, so I am happy to hear that our team is amazing and ...


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    Product Knowledge, Follow-Up, Service time bring you a car pick yours up. When you get this dealer you get what others only tell you in their ad. Amazing or imagine Lexus of Greenville gives the customer what only is talked about at other dealers SERVICE, FOLLOW-UP, and if you like to visit the dealership Danny Walker or Michael Bowers will set you up with coffee & a sandwich! Never met such a great place to buy our Lexus.

    Does recommend this dealer
    Lexus of Greenville

    Thank you for leaving a positive review of Lexus of Greenville. Customer service is paramount, so I am happy to hear that our team is amazing and provides follow up. We appreciate your business and if you need anything in the future, please make sure to let us know. Bill Annear, General Manager


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  • New car purchase

    Our total buying expierence was superb. Staff was very professional while very cordial and able to keep things low key. Most of our contact was ...


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    Our total buying expierence was superb. Staff was very professional while very cordial and able to keep things low key. Most of our contact was by email and phone which was very precise and prompt. They kept in contact but did not pressure or badger. I am going back again and again.....the coffee is superb!!! Seriously we were very pleased . The dealership is immaculate! Thank you Bobbi and Lindsay Mike & Judy LAWRENCE

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Lexus Greenville SC

    Mr. Coleman contacted us immediately. He followed up and provided all of the information we needed. We changed our mind about purchasing a car at ...

    Dealer Response

    We at Lexus of Greenville appreciate your positive review of our dealership. I am very pleased to hear that our team provided follow up and was qu...


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    Mr. Coleman contacted us immediately. He followed up and provided all of the information we needed. We changed our mind about purchasing a car at this time, but I would certainly recommend Lexus of Greenville.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We at Lexus of Greenville appreciate your positive review of our dealership. I am very pleased to hear that our team provided follow up and was quick to respond. Please let us know how we may be of further assistance! Bill Annear, General Manager


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  • Brad Rongione and Lexus of Greenville - a home run
    January 19, 2017

    We have been LoG service customers for three years, had never purchased a vehicle from them. When we decided the model and year of Lexus we wanted...

    Lexus of Greenville

    Thank you for your positive review of Lexus of Greenville. We appreciate your business and I am glad that Brad was efficient an swift, providing a...


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    We have been LoG service customers for three years, had never purchased a vehicle from them. When we decided the model and year of Lexus we wanted, we called LoG and two other area Lexus dealerships to go over their pre-certified Lexus inventories and negotiate their best offers. Brad Rongione worked swiftly and efficiently to put together the car package that worked with our limited time frame and with our budget. And he was a delight to work with: a rare combination of politeness, patience, good humor and intelligence. He knew the vehicle he was selling. After the purchase, he taught us about the various features, paired our phones, answered questions. Thanks, Brad, and thanks too to LoG. What a great experience. We love the car!

    Does recommend this dealer
    Lexus of Greenville

    Thank you for your positive review of Lexus of Greenville. We appreciate your business and I am glad that Brad was efficient an swift, providing a great experience. Please do not hesitate to contact us if we can be of any further automotive assistance. Bill Annear, General Manager


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  • Review of Service Department

    From the moment I walked in until my 30,000 mile checkup was complete I felt that Jemia Battle and the rest of the service department had my best ...

    Dealer Response

    Thank you for the great review of Lexus of Greenville. Your satisfaction is important to us, so I am happy to hear that Jamia and our service tea...


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    From the moment I walked in until my 30,000 mile checkup was complete I felt that Jemia Battle and the rest of the service department had my best interst at heart. An enjoyable experience.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the great review of Lexus of Greenville. Your satisfaction is important to us, so I am happy to hear that Jamia and our service team provided an enjoyable experience. Bill Annear, General Manager


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  • princess 105

    our experience was great. we talked with a new salesperson who was still training and she was very helpful.

    Dealer Response

    Thank you for the 5 star review of Lexus of Greenville. Our goal is to provide excellent customer service and I am pleased that yyou had a great ...


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    our experience was great. we talked with a new salesperson who was still training and she was very helpful.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the 5 star review of Lexus of Greenville. Our goal is to provide excellent customer service and I am pleased that yyou had a great experience. Thank you for your business and we look forward to serving you again. Bill Annear, General Manager


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  • Very responsive in answering questions

    I emailed the dealership for some general questions regarding a certified pre-owned car on their lot. a sales agent responded promptly. A manage...

    Dealer Response

    Jim, I am glad you enjoyed your experience at Lexus of Greenville. I am happy to hear that our team was prompt and followed up. Please let us kno...


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    I emailed the dealership for some general questions regarding a certified pre-owned car on their lot. a sales agent responded promptly. A manager also followed up to make sure a response was provided.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jim, I am glad you enjoyed your experience at Lexus of Greenville. I am happy to hear that our team was prompt and followed up. Please let us know in the future what we can do to assist you further. Bill Annear, General Manager


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