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Reviews

Average Ratings

4.8
281 lifetime reviews. Includes reviews of Lexus of Greenville from DealerRater.com
  • Buying our Lexus vehicles was a great experience

    Our sales person was superbly knowledgeable in regard to the two Lexus vehicles we purchased. We bought an ES350 and an RC350. Both are 2016. T...

    Dealer Response

    John, Thank you for leaving a positive review of Lexus of Greenville. Customer service is paramount, so I am happy to hear that my team was knowle...


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    Our sales person was superbly knowledgeable in regard to the two Lexus vehicles we purchased. We bought an ES350 and an RC350. Both are 2016. The dealer we used was exactly what we wanted and provided the perfect buying experience. I will say that the sales person we used was a perfect match for us. There was no pressure...one car was ordered and the other was on the show room floor. The entire experience was wonderful.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    John, Thank you for leaving a positive review of Lexus of Greenville. Customer service is paramount, so I am happy to hear that my team was knowledgeable and didn't pressure you. Enjoy your 2016 ES350 and your RC350! We appreciate your business and if you need anything in the future, please make sure to let us know. Bill Annear, General Manager


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  • Never Going Back
    March 24, 2017

    Terrible service department. Was misquoted and upon coming in for a recall, the backside conditioning cover was broken off and left in my seat, al...

    Lexus of Greenville

    Thank you for your feedback. We strive to provide an exceptional customer service experience, so I regret to hear about your negative visit with u...


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    Terrible service department. Was misquoted and upon coming in for a recall, the backside conditioning cover was broken off and left in my seat, along with trashed beverages from whoever was working on my car. We will now be going to the Lexus dealership in Charlotte instead.

    Does not recommend this dealer
    Came in for service or repair
    Lexus of Greenville

    Thank you for your feedback. We strive to provide an exceptional customer service experience, so I regret to hear about your negative visit with us. I would like to discuss this further, if you would please contact me at your convenience. Bill Annear, General Manager, 864-469-4238


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  • Walker & Bowers, GETS YOU THE A TEAM then SOME!
    March 1, 2017

    Product Knowledge, Follow-Up, Service time bring you a car pick yours up. When you get this dealer you get what others only tell you in their ad. ...

    Lexus of Greenville

    Thank you for leaving a positive review of Lexus of Greenville. Customer service is paramount, so I am happy to hear that our team is amazing and ...


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    Product Knowledge, Follow-Up, Service time bring you a car pick yours up. When you get this dealer you get what others only tell you in their ad. Amazing or imagine Lexus of Greenville gives the customer what only is talked about at other dealers SERVICE, FOLLOW-UP, and if you like to visit the dealership Danny Walker or Michael Bowers will set you up with coffee & a sandwich! Never met such a great place to buy our Lexus.

    Does recommend this dealer
    Lexus of Greenville

    Thank you for leaving a positive review of Lexus of Greenville. Customer service is paramount, so I am happy to hear that our team is amazing and provides follow up. We appreciate your business and if you need anything in the future, please make sure to let us know. Bill Annear, General Manager


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  • New car purchase

    Our total buying expierence was superb. Staff was very professional while very cordial and able to keep things low key. Most of our contact was ...


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    Our total buying expierence was superb. Staff was very professional while very cordial and able to keep things low key. Most of our contact was by email and phone which was very precise and prompt. They kept in contact but did not pressure or badger. I am going back again and again.....the coffee is superb!!! Seriously we were very pleased . The dealership is immaculate! Thank you Bobbi and Lindsay Mike & Judy LAWRENCE

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Lexus Greenville SC

    Mr. Coleman contacted us immediately. He followed up and provided all of the information we needed. We changed our mind about purchasing a car at ...

    Dealer Response

    We at Lexus of Greenville appreciate your positive review of our dealership. I am very pleased to hear that our team provided follow up and was qu...


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    Mr. Coleman contacted us immediately. He followed up and provided all of the information we needed. We changed our mind about purchasing a car at this time, but I would certainly recommend Lexus of Greenville.

    Does recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We at Lexus of Greenville appreciate your positive review of our dealership. I am very pleased to hear that our team provided follow up and was quick to respond. Please let us know how we may be of further assistance! Bill Annear, General Manager


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  • Brad Rongione and Lexus of Greenville - a home run
    January 19, 2017

    We have been LoG service customers for three years, had never purchased a vehicle from them. When we decided the model and year of Lexus we wanted...

    Lexus of Greenville

    Thank you for your positive review of Lexus of Greenville. We appreciate your business and I am glad that Brad was efficient an swift, providing a...


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    We have been LoG service customers for three years, had never purchased a vehicle from them. When we decided the model and year of Lexus we wanted, we called LoG and two other area Lexus dealerships to go over their pre-certified Lexus inventories and negotiate their best offers. Brad Rongione worked swiftly and efficiently to put together the car package that worked with our limited time frame and with our budget. And he was a delight to work with: a rare combination of politeness, patience, good humor and intelligence. He knew the vehicle he was selling. After the purchase, he taught us about the various features, paired our phones, answered questions. Thanks, Brad, and thanks too to LoG. What a great experience. We love the car!

    Does recommend this dealer
    Lexus of Greenville

    Thank you for your positive review of Lexus of Greenville. We appreciate your business and I am glad that Brad was efficient an swift, providing a great experience. Please do not hesitate to contact us if we can be of any further automotive assistance. Bill Annear, General Manager


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  • Review of Service Department

    From the moment I walked in until my 30,000 mile checkup was complete I felt that Jemia Battle and the rest of the service department had my best ...

    Dealer Response

    Thank you for the great review of Lexus of Greenville. Your satisfaction is important to us, so I am happy to hear that Jamia and our service tea...


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    From the moment I walked in until my 30,000 mile checkup was complete I felt that Jemia Battle and the rest of the service department had my best interst at heart. An enjoyable experience.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the great review of Lexus of Greenville. Your satisfaction is important to us, so I am happy to hear that Jamia and our service team provided an enjoyable experience. Bill Annear, General Manager


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  • princess 105

    our experience was great. we talked with a new salesperson who was still training and she was very helpful.

    Dealer Response

    Thank you for the 5 star review of Lexus of Greenville. Our goal is to provide excellent customer service and I am pleased that yyou had a great ...


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    our experience was great. we talked with a new salesperson who was still training and she was very helpful.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for the 5 star review of Lexus of Greenville. Our goal is to provide excellent customer service and I am pleased that yyou had a great experience. Thank you for your business and we look forward to serving you again. Bill Annear, General Manager


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  • Very responsive in answering questions

    I emailed the dealership for some general questions regarding a certified pre-owned car on their lot. a sales agent responded promptly. A manage...

    Dealer Response

    Jim, I am glad you enjoyed your experience at Lexus of Greenville. I am happy to hear that our team was prompt and followed up. Please let us kno...


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    I emailed the dealership for some general questions regarding a certified pre-owned car on their lot. a sales agent responded promptly. A manager also followed up to make sure a response was provided.

    Does recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Jim, I am glad you enjoyed your experience at Lexus of Greenville. I am happy to hear that our team was prompt and followed up. Please let us know in the future what we can do to assist you further. Bill Annear, General Manager


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  • Body Shop Department ONLY!!
    December 1, 2016

    I left the below review after a horrible experience with the body shop. Lexus' GM contacted me and was apologetic and wonderful! As I understand ...

    Lexus of Greenville

    Thank you for your review. I am pleased to hear that James and Will were able to assist you, however I do apologize for any negative experience yo...

    Lexus of Greenville

    Thank you for your follow up. I am pleased to hear that we were able to help with your issue. Please let us know if we may be of further assistanc...


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    I left the below review after a horrible experience with the body shop. Lexus' GM contacted me and was apologetic and wonderful! As I understand this is Toyota's body shop and Toyota's employee. I know that Toyota and Lexus both have talked about the issue. I will return to Lexus of Greenville as they seemed sincerely sorry for how I was treated by one employee at the body shop. All issues have been or are in the process of being corrected. Body Shop Customer Service is absurd! Specifically, Sharon who has no business being in any kind of customer relations position. First, I got a call at 4:45 to pick up my car by 6:00. Second, I got my car and it smelled like someone had lunch in there earlier that day ??? smelled like bacon. Third, my automatic windows did not work (which they fixed, with no argument). However, the technician had to get out the owners manual to figure out how to fix the windows. Fourth, not the handle that opens the door but the other ???handle??? had the felt missing from the bottome on the drivers side. I was told I needed to come back on Thursday or Friday to get one put in. Fifth, I left and realized my headlights no longer worked. I had to turn around and get them to look at the headlights as it was dark and dangerous for me to drive. This is when Sharon was rude, impolite, disrespectful, discourteous and overall extremely unprofessional! I was appalled at how I was treated from her! When James ??? who was extremely polite and helpful was looking at my car Sharon came out and did not introduce herself but came out and the first thing she said was ???We didn???t do anything to the front of your car so this isn???t our fault.??? I told her that my headlights were working fine before and one was just replaced by Lexus. She continued to be extremely rude and the two of us went back and forth. James continued to look under my car and was trying to find a solution to help me. A service person Will from Lexus was called over and helped. They found headlights to put in my car and Will installed them. Sharon then said to me ???you should thank him as he is doing this on his free time.??? Again, she was acting like everything was my fault. I thanked James and Will multiple times as they were wonderful and I could not speak highly enough of how well they presented Lexus and held up Lexus??? reputation. However, how rude Sharon was put a very bad taste in my mouth and I will NEVER bring my car back to Lexus??? body shop as long as she works there. I will also tell people I know to make sure she does not work there before they take their Toyota or Lexus there, as they may fix your car but you get it back with something else not working and her blaming the customer for it saying ???sometimes these things just happen.???

    Does not recommend this dealer
    Came in for service or repair
    Lexus of Greenville

    Thank you for your review. I am pleased to hear that James and Will were able to assist you, however I do apologize for any negative experience you had overall. I would like to discuss this issue with you further and hopefully restore your faith in our dealership¿¿¿s service department. Bill Annear, General Manager, 864-469-4238

    Lexus of Greenville

    Thank you for your follow up. I am pleased to hear that we were able to help with your issue. Please let us know if we may be of further assistance. Bill Annear, General Manager


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