I am always happy with the service at RK. 4 stars only because my appointment was overlooked. I dropped my vehicle off before hours and when I called 20... minutes prior to pick up time my car was not serviced yet. My keys were never retrieved from the drop box and my vehicle sat on the lot all day without anyone knowing it was there for service
Had some repair work done ( u joints,pinion seal, trans flush, rear main seal) on my vehicle. When I got it back the bill was $3780 dollars a bit higher... than I was told.after leaving the lot I noticed a vibration that wasn't there before. I also checked the oil and it was one and a half quarts low after they said all the fluids were checked. Called the dealer and they said bring it back in a couple of days. I did they told me I needed new tires.I bought them that was not the problem and another $850.called back and they said come back in couple of days and we will have a loaner for you. I show and they say we gave your car away come back in couple days.meanwhile the vibration is getting worse and now its losing power. I call again and get me a car the next day.after three more days of it being in the shop, they managed to balance the new tires. I stop back to pick it up and they say that it's my problem and they can't figure out what it is.