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Reviews

Average Ratings

4.4
Average based on 166 reviews
  • Out Standing Sales Rep

    First I would like to say thank you to James Akinola. The quality of service that he provide was more than I expected. He went beyond excellent se...

    Dealer Response

    Russel Toyota Scion greatly appreciates the positive review and thanks for sharing your story! It was our pleasure working with you. We hope to se...


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    First I would like to say thank you to James Akinola. The quality of service that he provide was more than I expected. He went beyond excellent service to make sure I received my vehicle on time, cleaned and waxed and as always making me and all the staff laugh. Everything he said would be done was completed without hesitation.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Russel Toyota Scion greatly appreciates the positive review and thanks for sharing your story! It was our pleasure working with you. We hope to see you again soon! Feel free to contact us or pop back in if anything at all comes up!


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  • Compliment

    Outstanding service provided by Scott Roberts. Courteous, knowledgeable and overall the best salesperson I have ever dealt with. I have purchased...

    Dealer Response

    Azalee - Thank you for your encouraging review of Russel Toyota Scion. We are particularly grateful for any positive feedback, but a response lik...


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    Outstanding service provided by Scott Roberts. Courteous, knowledgeable and overall the best salesperson I have ever dealt with. I have purchased 3 prior Camrys and a Corolla. I will refer friends, relatives and church members to ask for Scott Roberts. He's #1.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Azalee - Thank you for your encouraging review of Russel Toyota Scion. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help! Thanks so much.


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  • Jenny Park is the Real MVP

    I started my car buying adventure more than 6 months before meeting Jenny. I communicated regularly with more than 5 dealerships. Going in I new w...

    Dealer Response

    Good afternoon Alex. Russel Toyota Scion is delighted to hear that your car buying experience was a memorable one! We are also pleased that Jenn...


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    I started my car buying adventure more than 6 months before meeting Jenny. I communicated regularly with more than 5 dealerships. Going in I new what I wanted and the price I was comfortable with and elaborated my needs to each sales professional. With a strong background of customer service that determined I felt comfortable with. Jenny was attentive, professional, and extremely knowledgeable and unlike any of the previous agents she truly works hard to ensure you're getting what you need. I walked away with good deal for my trade in towards a 2016 Toyota Camry SE. It's hard to come across great customer service these days but Jenny Park is ambassador of it. If your looking for a excellent experience ask for Jenny at Russel Toyota in Baltimore off of route 40.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Good afternoon Alex. Russel Toyota Scion is delighted to hear that your car buying experience was a memorable one! We are also pleased that Jenny was able to assist you with your new 2016 Toyota Camry SE purchase. As you settle into your new vehicle, please do not hesitate to stop by for a regular checkup! Thank you again Alex for the highly praised review.


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  • Prius Sale: great experience!

    Scott Staley was easy to work with and understood exactly what we wanted and made every effort to get us those things. Overall good experience wit...

    Dealer Response

    Thank you Kristen for your encouraging review of Russel Toyota Scion. We are particularly grateful for any positive feedback, but a response like ...


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    Scott Staley was easy to work with and understood exactly what we wanted and made every effort to get us those things. Overall good experience with no pressure felt.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
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    Dealer Response

    Thank you Kristen for your encouraging review of Russel Toyota Scion. We are particularly grateful for any positive feedback, but a response like yours truly motivates the team. Without our customers we would not be in business and for that reason I wanted to personally thank you for sharing your satisfaction. If you would need any assistance towards future purchases and/or services, we would love to help! Thanks so much, Russel Toyota Scion.


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  • Great buying experience for the first car

    Sean Lockear was my sale representative. It was my first car and he patiently walked me through buying process. He is knowledgeable, friendly, and...

    Dealer Response

    Russel Toyota Scion appreciates your considerate review. We are pleased to hear that your experience with us was a great one! Please do not hesita...


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    Sean Lockear was my sale representative. It was my first car and he patiently walked me through buying process. He is knowledgeable, friendly, and fast. I highly recommend him to any other purchasers.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Russel Toyota Scion appreciates your considerate review. We are pleased to hear that your experience with us was a great one! Please do not hesitate to stop by with your new Toyota for a checkup! Thank you again for the highly praised feedback.


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  • Best buying experience!

    Jennie Park was my rep. I bought a 2016 Prius, and it was the best car-buying experience! I liked the price and the car itself and I really liked ...

    Dealer Response

    Hi Jeff?Russel Toyota Scion would like to congratulate you on your new 2016 Toyota Prius! It was a great experience for our team to introduce you ...


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    Jennie Park was my rep. I bought a 2016 Prius, and it was the best car-buying experience! I liked the price and the car itself and I really liked how friendly she was. Anyone planing to buy a Toyota should definitely go to Jennie.

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Jeff?Russel Toyota Scion would like to congratulate you on your new 2016 Toyota Prius! It was a great experience for our team to introduce you to your new vehicle. If you should have any further questions or want a little more insight on your Toyota as you settle in, please don?t hesitate to contact us! We would be happy to lend our support. Thank you again for taking the time to review us!


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  • Buying Experience

    James was an excellent car salesman , he was very knowledgeable and courteous throughout the entire buying experience, i will definitely recommend...

    Dealer Response

    Hello Dennis, Russel Toyota Scion would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide e...


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    James was an excellent car salesman , he was very knowledgeable and courteous throughout the entire buying experience, i will definitely recommend him to anyone looking for a brand new Toyota at Russel Toyota .

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Dennis, Russel Toyota Scion would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we?ve succeeded. I will be sure to share your feedback with James and the team! Thank you again for your review.


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  • Russel Toyota

    I had a great experience with James Akinola he made the buying process really simple, he didn't try to sales talk me and helped me buy the vehicl...

    Dealer Response

    Thank you for taking the time to review us! Russel Toyota Scion strives to provide an exceptional experience for all customers and it gives us gre...


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    I had a great experience with James Akinola he made the buying process really simple, he didn't try to sales talk me and helped me buy the vehicle of my choice. My credit isn't A1 but Russel was able to help me secure a loan and I walked away with a brand new vehicle. My experience was great and I hope yours will be too!!

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to review us! Russel Toyota Scion strives to provide an exceptional experience for all customers and it gives us great pleasure to know that your visit was a superior one. Your response is exemplary of why good customer service is an integral part of a company's success. Thank you again for the wonderful feedback.


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  • IGreat service good facility very hard worker nice

    This is a second car we purchased from MR Calvin the nmy home but third in a family he provided us with an excellent service went above and beyond...

    Dealer Response

    Hello Hawabibi, Russel Toyota Scion would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide...


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    This is a second car we purchased from MR Calvin the nmy home but third in a family he provided us with an excellent service went above and beyond to make sure my husband car needs and choices were made very patient person really respectful caring person excellent experienced car salesman I will choose him to be my car salesman for life and refer him to my friends and family also I would like to say mr sung lee in financial services is very fast and efficient person who told card of us for loan I would also like to recognise mr Calvin manager who made sure we were happy after few hurdles in getting my husband car from in timely manner

    Shopped for a new car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello Hawabibi, Russel Toyota Scion would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we've succeeded. I will be sure to share your feedback with the team! Thank you again for your review.


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  • Russel Toyota & Calvin Parnell

    Just bought a 2015 Rav-4 and worked with Calvin Parnell. He is the best person I've ever worked with when buying a car. Very professional, knowled...

    Dealer Response

    Thank you for your heartfelt response Karl. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pl...


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    Just bought a 2015 Rav-4 and worked with Calvin Parnell. He is the best person I've ever worked with when buying a car. Very professional, knowledge and fun to work with. I'd highly recommend him and the dealership.

    Shopped for a used car
    Does recommend this dealer
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for your heartfelt response Karl. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that Calvin lead you to your new Rav-4, and we will certainly share your feedback with him. Please do not hesitate to call or pop back in to see us at Russel Toyota Scion. Thank you again Karl and have a great day!


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