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Reviews

Average Ratings

4.8
622 lifetime reviews. Includes reviews of Heritage Toyota Catonsville from DealerRater.com
  • Out Standing Sales Rep

    First I would like to say thank you to James Akinola. The quality of service that he provide was more than I expected. He went beyond excellent se...

    Dealer Response

    Russel Toyota Scion greatly appreciates the positive review and thanks for sharing your story! It was our pleasure working with you. We hope to se...


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    First I would like to say thank you to James Akinola. The quality of service that he provide was more than I expected. He went beyond excellent service to make sure I received my vehicle on time, cleaned and waxed and as always making me and all the staff laugh. Everything he said would be done was completed without hesitation.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Russel Toyota Scion greatly appreciates the positive review and thanks for sharing your story! It was our pleasure working with you. We hope to see you again soon! Feel free to contact us or pop back in if anything at all comes up!


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  • Sam Rhee was very goodto me in every way. He is knowledgeabl
    May 28, 2017

    I visited Heritage Toyota and spoke with Sam Rhee. He was personal and extremely helpful. He is an asset to your Company with his winning smile ...


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    I visited Heritage Toyota and spoke with Sam Rhee. He was personal and extremely helpful. He is an asset to your Company with his winning smile and personality.

    Does recommend this dealer

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  • Calvin D.Parnell Sr.

    5/17/17. Heritage Toyota, Catonsville. Calvin D. Parnell Sr. sold me my new Avalon XLE and I LOVE it!! Calvin D. Parnell Sr. found me the Avalo...


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    5/17/17. Heritage Toyota, Catonsville. Calvin D. Parnell Sr. sold me my new Avalon XLE and I LOVE it!! Calvin D. Parnell Sr. found me the Avalon I describe to him. Calvin is truly knowledgable, professional and caring Sales Consultant. Mr Parnell is a great assets for Heritage Toyato Thank you.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Absolutely THE BEST

    I was lucky enough to have David Day as my sales associate and I couldn't be more pleased! He beat the pavement for me to get me a great car and w...


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    I was lucky enough to have David Day as my sales associate and I couldn't be more pleased! He beat the pavement for me to get me a great car and worked dilligantly for me to make my experience easygoing and pleasant. He is a wonderful individual who's car knowledge is unparalleled and who generally cares about what it is you want and need as a person over the same of a car. I will never work with another sales associate as long as he is in the business. Be sure to ask for David Day when you arrive, you won't regret it! Thank you for everything Dave, you made my car buying experience a breeze and I look forward to working with you in the future.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Service

    Today I had my Toyota Tacoma serviced at Heritage Toyota in Catonsville. Robin Yokum did a fantastic job updating me on the status of the service...


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    Today I had my Toyota Tacoma serviced at Heritage Toyota in Catonsville. Robin Yokum did a fantastic job updating me on the status of the service and pointing out the neccessary needs that my vehicle needed for quality functionality. Thank you Robin!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • great service

    First time using this dealership for service. I was in need of immediate service because I was leaving for a trip. I went in with out an appointm...

    Dealer Response

    Good afternoon! Thank you so much for your kind comments. Heritage Toyota Catonsville is pleased to hear that your service experience with us was ...


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    First time using this dealership for service. I was in need of immediate service because I was leaving for a trip. I went in with out an appointment and was worried at first because I could see they were very busy, however after a very nice young man checked me in and introduced me to Service Manager Alex Sanderson that worry went away. She was great. She was very informative of what service my car needed and the time it would take, She even identified a recall that could be addressed at the same time. I most appreciated how she visited me multiple times in the waiting area, to see how I was doing. My only recommendation would be something other than Soap Opera's on the TV. Again special thanks to Alex!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Good afternoon! Thank you so much for your kind comments. Heritage Toyota Catonsville is pleased to hear that your service experience with us was a great one thanks to Alex! We welcome you to stay in touch and please feel free to contact us with any further service needs. Thank you again for the highly praised review.


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  • Manager

    I worked with Calvin Palmer. He was very accommodating and excellent salesperson. He met all of my car buying needs without being pushy.

    Dealer Response

    Hi Karen ? we would like to congratulate you on your new vehicle! Heritage Toyota Catonsville, Calvin and the team truly appreciate your business ...


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    I worked with Calvin Palmer. He was very accommodating and excellent salesperson. He met all of my car buying needs without being pushy.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Hi Karen ? we would like to congratulate you on your new vehicle! Heritage Toyota Catonsville, Calvin and the team truly appreciate your business and strive to maintain a high standard of customer satisfaction. Please do not hesitate to contact us should you have any questions! Thank you again Karen and have a great day.


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  • Service Excellence
    May 19, 2017

    I had the pleasure of having Stan Lawrence as my sales representative with his down to earth and attentive mannerism. He demonstrated professional...


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    I had the pleasure of having Stan Lawrence as my sales representative with his down to earth and attentive mannerism. He demonstrated professionalism and mad passion to get me what I desired in a vehicle purchase. You cannot go wrong with either him or any team member at Heritage Toyota Catonsville. Thanks guys! Thumbs up to Mr. Bong Lee in Finance he has magic in those finger tips.

    Does recommend this dealer

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  • Great service all the time.
    May 18, 2017

    I serviced 3 vehicles in the last 20 years and always had good experience. Robin is very friendly and accommodating. Works is done on time and as ...


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    I serviced 3 vehicles in the last 20 years and always had good experience. Robin is very friendly and accommodating. Works is done on time and as promised.

    Does recommend this dealer
    Came in for service or repair

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  • Tire repair

    I deal with Robin Yokum and she is the best. I am in quickly and get quality repair work in a timely fashion.

    Dealer Response

    Hi John. We are glad to hear that you were happy with Robin?s service - that kind of feedback can go a long way. Heritage Toyota Catonsville appre...


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    I deal with Robin Yokum and she is the best. I am in quickly and get quality repair work in a timely fashion.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi John. We are glad to hear that you were happy with Robin?s service - that kind of feedback can go a long way. Heritage Toyota Catonsville appreciates your thoughtful review, and we really appreciate you sharing your personal experience with us. If you should need any further assistance with a future vehicle purchase and/or service, we would love to help. Thanks so much, Heritage Toyota Catonsville.


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