Heritage Mazda Catonsville

We had a completely different and very positive experience at the Catonsville branch compared to the Towson branch. Mr. Alejandro was extremely helpful from the moment we walked in. He took the time to walk us through all the vehicle features in detail and demonstrate everything clearly, even though we were already familiar with many of them. He was knowledgeable, patient, and genuinely fun to interact with, which made the process much more enjoyable. Although the overall purchase process took quite a while to complete, the experience remained pleasant throughout. We never felt pressured, and the team maintained a professional and friendly attitude the entire time. We ultimately left feeling happy and confident in our decision. Mr. Jordan McKenzie was also very helpful during the finance process. He worked with us to secure a finance rate that fit our needs and took the time to thoroughly explain the available protection packages without rushing us. We appreciated the clarity and transparency. Overall, the Catonsville team made what can often be a stressful process feel smooth and positive. Thank you to Alejandro and Jordan for making it a great experience.

I had an amazing experience at heritage Mazda Catonsville. Rob Summers is an excellent sales person! He was very kind and did not rush me with the test drive so that I could really figure out which car was best for me (I test drove 3 different models). Victor that sales manager was also very kind and offered an amazing deal. Between the price, the features of the car and the service it was a no brainer to buy the car. I would highly recommend this Mazda dealership to someone looking to purchase a new Mazda. I went to 3 different Mazda dealerships and Heritage Mazda Catonsville had the best customer service and price!

Having to deal with Jacky is one of the main reasons I have come back to this dealer for our second vehicle. Jacky has customer service on his ADN and does his best so you can get the best possible OTD. Thank you Jacky for all your good work.

Great experience with the staff. I am really very impressed with this dealer from sales to management to maintenance people

Great staff, made the process very easy and fast. Highly recommend to anyone looking for a new car!

Me and my wife has good experience with this dealership especially with Danylo Kharkov and Adam who patiently assisted us in purchasing the car that we want.

If you are going to buy a car, just work with Bryson Thomas and Omid. They will provide OTD pricing, written and signed, so you can come in and pay the exact amount you expect. No games, they act with transparency, it's so refreshing. Always remember F&I will try and up sell you on things, it is always optional and cannot interfere with the existing manufacturer's warranty, and you are not required to go back to the same dealership for your service.

The service and kindness an Mazda are unmatched by any other dealer. I’m always completely satisfied with their excellent service

First time buying a brand new car for me. Went to a few dealers. Test driving was fine, but trying to talk to the admittedly great people working in each one would get weird. Just a lot of roundabout talk, hard to figure out what's what. We came to see a car to a dealer next to Heritage Mazda, and after that, popped in just because. The moment we walked in, I was struck by the transparency. Asked about the car we wanted, the rental sales manager Keller told us right away what's what on the spot. Before even so much as sat down. That turned out to be the style here. We worked with Joe Summers. Easy to talk to, straightforward, responsive. Did not mind my many questions on whether to trade in or not, advised on many issues. Worked with us on a deal that worked for us. Zero surprises the day of. Lovely business manager Dom helped with all the logistics, exact same style: direct, transparent, and just a nice person to have met. Seriously, go buy from this team, they are great. And I'm not even talking about how good the product is!

I have never been experienced such a unethical and unprofessional dealership.  On Saturday I saw a 2012 Toyota Camry with 68k miles for $5,500 online.  I even asked for an instant price online and received $5300.  Ed Watts then called me to see if I wanted to come down and test drive it. I setup a 1pm meeting with him on the phone. Additionally, I asked him how the condition of the car was. He said it was in great condition for a 13 year old car. My son and I took time out of our day on Saturday and drove to the dealership. Randy Alleyne met us outside as we were walking in. I asked to see Ed Watt and he brought us in. We sat in the lobby waiting. A few minutes later Randy came over and said Ed was busy but he was happy to help. At this point Randy told us the car we came to see wasn't' ready to be seen as it hadn't gone thru inspection. He had actually had a customer earlier that day that was also interested in the car and Randy had canceled his apt because the car wasn't ready. Randy stated that the inspector doesn't work on the weekends. Since the price was so good we discussed this would be a cash transaction and that he would work directly with us and if necessary the GM. My first issue is why would a sales manager allow us to come all the way down there on a Saturday to see a car that wasn't even available. Randy said the car wouldn't be available until Tuesday but that he would personally check in with me on Monday. Both Ed Watts and Randy were aware of the price that was being advertised. Randy even explained that on top of the $5300 there was an 800 destination fee, taxes and title costs. On Sunday, I checked the website again and the price of the vehicle had tripled to 15k. I texted Randy and told him how shady this process was. He called me back and said he would personally talk to the GM Monday and get to the bottom of it. Randy said it was most likely a typo. On Monday evening Randy called and told me it was a type and there was nothing he could do. If the price had changed from $5500 (it was actually a more specific prices like $5580 but I can't recall the exact price) then a type would make it more like $15500 not $15k. So they lied on the reason the price changed. Additionally, they lied that the inspector doesn't work on the weekends since the price changed on a Sunday. Randy also said the price changed because there were things that were needed to be done to the car to pass inspection. So the price can't change due to a type and because things were needed to be done to the car. It's one or the other. Again, this was the most unethical and unprofessional experience I have been thru with a dealership. A sales manager should never schedule a person to come look at a car that isn't ready. It was clear that Ed knew the price online and even the condition of the car when I talked to him in person on the phone Saturday. The reason the car wasn't available to be seen was sketchy and a lie to begin with. The price change was unethical as well since not only was it advertised one way, all employees were aware of the price and working toward a deal on that price. If it was truly a typo then the sales manager should be questioning the price shown. I will never buy a car at this dealership and would never recommend this dealership. I will be sending this experience to the general manager and the better business bureau.