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Heritage Mazda Subaru Catonsville

4.8 out of 5 4.8
Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:30 AM - 7:00 PM

Heritage Mazda Subaru Catonsville Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 7:00 PM

Tuesday

7:30 AM - 7:00 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 7:00 PM

Friday

7:30 AM - 7:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

About Our Dealership

Dealer on Cars.com since February 2000

For years, Heritage Mazda Subaru of Catonsville in Baltimore County has served drivers from Carroll County, Howard County and Anne Arundel County, MD with top-notch service, sales and parts, and we are only getting better.

...



Our Baltimore dealership is changing the way you buy cars, one family at a time, which is why Ellicott City, Columbia and Catonsville Mazda & Subaru shoppers come to Russel to find the new or used Mazda or Subaru of their dreams!

"Changing the way you buy cars, one family at a time"

Service

Tire Rotation

$19.95

Oil, Filter Change

$34.95

Oil, Filter Change (Premium)

$59.95

Multi-Point Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
1439 lifetime reviews. Includes reviews from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.

Read reviews that mention:

  • 5.0 out of 5
    November 8, 2019

    We have a four-year old Subaru Outback and have used Heritage Subaru Catonsville for our service/maintenance requirements. Lejuan Robinson has been our... service advisor and she has always been friendly, very knowledgeable, capable and determined to ensure customer satisfaction. I highly recommend to request Lejuan as a service advisor to anyone that is a customer of Heritage Catonsville Subaru. Chuck N.

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Chuck, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review.... We hope to be of service to you again! Take care!


    Worked with:
    Lejuan Robinson

    Service Advisor

    (4.8) 150 reviews

  • 5.0 out of 5
    November 7, 2019

    Lejaun was not only only professional but a delight to work with. She made sure our car was repaired in record time, all with a smile on her face. In the... future, we will always be requesting Lajuan's services at Heritage Subaru Catonsville.

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    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Mewing1, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Heritage Subaru Catonsville. We're happy you fo...und our staff to be so supportive during your experience here at Heritage Subaru Catonsville. We hope to be of service to you again in the future. Best wishes, Heritage Subaru Catonsville


    Worked with:
    Lejuan Robinson

    Service Advisor

    (4.8) 150 reviews

  • June 10, 2015

    I bought a new Legacy from May Farris two days ago and was extremely pleased with her assistance as well as the General Sales Manager, Danny. May was very... knowledgeable of her product and, while she was extremely busy, took her time with the process, found me the car in the color I wanted and it was picked up, prepped and delivered the same day. I've only driven it about 40 miles so service hasn't been needed but if they are nearly as cooperative as the sales department I'll be a happy camper. May even spent a considerable amount of time today re-instruction me on how several items on the car worked. So often it's difficult to get in touch with a salesperson after the sale but that has not been the case with May.

    5.0 out of 5
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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Good morning Dennis. Russel Mazda Subaru is delighted to hear that your car buying experience was a memorable one! We are also pleased that May Farri...s was able to assist you with your new Subaru Legacy purchase. As you settle in to your new vehicle, please do not hesitate to stop by for a regular checkup! Thank you again Dennis for the highly praised review. www.facebook.com/RusselSubaru

  • 5.0 out of 5
    November 7, 2019

    Tosh and her finance team helped me so much! I walked away with my new used car, along with a payment I can afford. Tosh eased my fears and Adam offered... solid advice on how to refinance down the road to get my payments lower so my wallet can relax even more. I highly recommend this facility and DEFINITELY work with Tosh!!! She's genuine and will help you out with what you're looking for without the cut-throat sales attitude.

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    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Kelsey, in order to deliver the best experience possible, we try to set high expectations for ourselves. We're so glad to receive your positive review.... We hope you continue to choose us for all your automotive needs! Take care!

  • 5.0 out of 5
    November 2, 2019

    Lejuan has been helping me since i purchased my first subaru and she has helped me with every problem I've had and has treated me with spectacular professionalism... and care. I will always get my car serviced with her at Heritage in catonsville

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    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hello, thank you so much for your feedback! Our team will be very happy to hear about your kind words and high star rating. If you have any further qu...estions, please give us a call. We're always happy to help!


    Worked with:
    Lejuan Robinson

    Service Advisor

    (4.8) 150 reviews

    Warren Baldwin

    Parts Advisor

    NOT RATED

  • 5.0 out of 5
    October 28, 2019

    Lejuan has been my service advisor for many years. She has consistently looked at getting me the best price for my car service. I'm not sure what I would... have done without her. She is extremely polite, knowledgeable and helpful. As long as I'm in the area I will always ask for Lejuan to be my service advisor.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
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    Friendliness
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    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Ron, we strive for a high level of customer satisfaction in all aspects of our dealership. Please let us know if you have any additional questions abo...ut services you received and thank you again for choosing Heritage Subaru Catonsville!


    Worked with:
    Lejuan Robinson

    Service Advisor

    (4.8) 150 reviews

  • 4.0 out of 5
    October 27, 2019

    I recently brought my Outback in to have the front brakes replaced. I dropped it off after hours and requested pick up as soon as it was ready. Lejuan... Robinson, my service advisor, touched base with me first thing in the morning. She was responsive to my scheduling needs and worked with me to get the car serviced and picked up before a noon appointment. When the shuttle driver was delayed, she called him and let me know how far away he was. While I probably could have gotten the service done for less elsewhere, I was pleased with the work done. And Lejuan's can-do attitude, friendliness, and attention to detail made it a positive experience.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    3.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello, thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. Our team is available ...should you require any extra help.


    Worked with:
    Lejuan Robinson

    Service Advisor

    (4.8) 150 reviews

  • 5.0 out of 5
    October 25, 2019

    I've had an overall solid experience here. Their salesman Rafael was knowledgeable and not pushy, and sold me a car. The car has had more issues than anticipated.... However, I'm treated fairly each time I get it serviced under my warranty. Usually I work Lejuan or Jordan for repairs. They always call me back promptly, are very polite, and overall don't give me the sleazy feeling found at many car dealerships. For as long as I keep this car, I'll be bringing it here for service.

    5.0 out of 5
    Customer Service
    5.0 out of 5
    Quality of Repair
    5.0 out of 5
    Friendliness
    4.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Hello, thanks for your great review, and for giving our dealership such a high star rating! We strive to deliver a great experience to all of our valu...ed customers. Reviews like yours help us to continually improve. Take care!


    Worked with:
    Lejuan Robinson

    Service Advisor

    (4.8) 150 reviews

    Rafael Brito

    Sales Associate

    NOT RATED

  • 5.0 out of 5
    October 24, 2019

    I worked with Lejuan Robinson who is uplifting, grounded and detail oriented. She ensures she communicates my vehicle's needs, discusses pricing, and gives... her office cell phone number for just in case while I wait. She remembers the little details about me and is always consistent.

    5.0 out of 5
    Customer Service
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    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thank you for your feedback. We're thrilled you found our team knowledgeable and the whole experience pleasant and easy. We hope you continue to choos...e us for all your automotive needs! Take care!


    Worked with:
    Lejuan Robinson

    Service Advisor

    (4.8) 150 reviews

  • 5.0 out of 5
    October 23, 2019

    Lejuan fought for me to get my warranty applied where appropriate and to get the best price possible for the service. She was very knowledgeable and helpful.

    5.0 out of 5
    Customer Service
    Not Applicable
    Quality of Repair
    5.0 out of 5
    Friendliness
    5.0 out of 5
    Pricing
    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Ann, thank you for your high star rating. We're happy to see that your experience with us was excellent! We want all our customers to feel this way wh...en leaving our dealership! Safe travels!


    Worked with:
    Lejuan Robinson

    Service Advisor

    (4.8) 150 reviews

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