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Assistant","shortBioText":"","emailTxt":"bluby@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":38717,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":427700,"firstName":"Clay","lastName":"Reprogel","titleText":"Parts Assistant","emailTxt":"creprogel@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/ed54ac6d7b16.jpg","drDealerId":38717,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":448221,"personPtyId":32669451,"firstName":"Dan","lastName":"Matysek","titleText":"Regional General Manager","emailTxt":"dmatysek@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":38717,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":398492,"personPtyId":33965569,"firstName":"Danielle","lastName":"Szarka","titleText":"Regional Marketing Manager","emailTxt":"danielleszarka@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":38717,"certifiedEmployee":false,"deptDscrp":"Management"},{"id":427705,"personPtyId":32673137,"firstName":"Darlin","lastName":"Arjoonsingh","titleText":"Deal 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I'm here to help you find the perfect vehicle. I am a father of three (Team JAM) and married for over 13 years. I understand time is valuable and everyone has a certain need. I love cars, trucks, motorcycles and anything that goes. Whether looking for something fun, practical or thrifty I am here to help make the process easy and doable. Like many of my satisfied customers I am here for you.","emailTxt":"mescobar@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/d5065336f85d.jpg","drDealerId":23422,"dealerEmpStartDtUtc":"1498867200","industryStartDtUtc":"1498867200","certifiedEmployee":false,"deptDscrp":"Sales"},{"id":427701,"firstName":"Nicholas","lastName":"Strine","titleText":"Parts Assistant","emailTxt":"nstrine@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/344837f53450.jpg","drDealerId":38717,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":560824,"firstName":"Richard","lastName":"Hollander","titleText":"Sales Manager","emailTxt":"Rhollander@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/98c16e677bd3.jpg","drDealerId":23422,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":396002,"personPtyId":32667974,"firstName":"Sarah","lastName":"Udelhofen","titleText":"Internet Sales Director","emailTxt":"sudelhofen@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":38717,"certifiedEmployee":false,"deptDscrp":"Internet"},{"id":427696,"personPtyId":36228985,"firstName":"Stephen","lastName":"Restivo","titleText":"Body Shop Manager","emailTxt":"srestivo@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/50733c9048c9.jpg","drDealerId":38717,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":560820,"firstName":"Steve","lastName":"Knolle","titleText":"Store Manager","emailTxt":"sknolle@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/de27dc97b8a5.jpg","drDealerId":38717,"certifiedEmployee":false,"deptDscrp":"Sales"},{"id":283822,"personPtyId":32666621,"firstName":"Tim","lastName":"Thompson","titleText":"Parts Manager","emailTxt":"tthompson@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/0578b5bfffb7.jpg","drDealerId":23422,"certifiedEmployee":false,"deptDscrp":"Parts"},{"id":327505,"personPtyId":32666858,"firstName":"ilovereviews","lastName":"Admin","titleText":"Admin","emailTxt":"ilovereviews@mileone.com","combinedRecentReviewCnt":0,"combinedEmpReviewCnt":0,"imageUrl":"https://cdn-user.dealerrater.com/images/employee-placeholder.jpg","drDealerId":38717,"certifiedEmployee":false,"deptDscrp":"Management"}]

Heritage Mazda Subaru Catonsville

Rectangle 48
Sales 9:00 AM - 9:00 PM
Service 7:30 AM - 7:00 PM

Heritage Mazda Subaru Catonsville Hours

Sales

Monday

9:00 AM - 9:00 PM

Tuesday

9:00 AM - 9:00 PM

Wednesday

9:00 AM - 9:00 PM

Thursday

9:00 AM - 9:00 PM

Friday

9:00 AM - 9:00 PM

Saturday

9:00 AM - 6:00 PM

Sunday

Closed

Service

Monday

7:30 AM - 7:00 PM

Tuesday

7:30 AM - 7:00 PM

Wednesday

7:30 AM - 7:00 PM

Thursday

7:30 AM - 7:00 PM

Friday

7:30 AM - 7:00 PM

Saturday

8:00 AM - 5:00 PM

Sunday

Closed

Special Offers

Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
Other rates
Cars.com is not responsible for errors in dealer or manufacturer advertisements or offers. Some financing and lease offers may require substantial cash down payments. Every dealer and manufacturer offer will have its own specific terms and conditions, and not every buyer or vehicle will qualify for every offer. Be sure to contact your dealer for full offer details.
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About Our Dealership

Dealer on Cars.com since February 2000

For years, Heritage Mazda Subaru of Catonsville in Baltimore County has served drivers from Carroll County, Howard County and Anne Arundel County, MD with top-notch service, sales and parts, and we are only getting better.

...



Our Baltimore dealership is changing the way you buy cars, one family at a time, which is why Ellicott City, Columbia and Catonsville Mazda & Subaru shoppers come to Russel to find the new or used Mazda or Subaru of their dreams!

"Changing the way you buy cars, one family at a time"

Service

Tire Rotation

$19.95

Oil, Filter Change

$34.95

Oil, Filter Change (Premium)

$59.95

Multi-Point Inspection

Complimentary

RepairPal Certification

  • Warranty - At least a 12,000-mile / 12-month warranty on parts and labor.
  • Price - Fair prices, measured by comparing them to the RepairPal Price Estimator.
  • Technician Quality - Technicians and advisors are properly trained, retained, and certified for quality.
  • Customer Satisfaction - A verified collection of valid online dealer reviews to demonstrate exceptional service quality.

Reviews

4.8 out of 5 4.8
1302 lifetime reviews. Includes reviews from DealerRater.com A dealership's rating is calculated by averaging scores from reviews received in the past 24 months.
  • 5.0 out of 5
    November 11, 2018

    We spent a few weeks looking for a new Ascent and visited several Subaru dealerships in Maryland. We ended up buying from Heritage and couldn???t be happier.... We love our new Ascent and are so glad we met Steve Sherman, who went above and beyond to find us the right car at the best price. As stressful as it can be to make such a large purchase, Steve and all the staff we worked with at Heritage made the buying process smooth and simple.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Heritage Subaru Catonsville

    Hello, we're so glad that we were able to go above and beyond your expectations! We understand that it's an important decision where you purchase your... vehicle from, and are so grateful to have been chosen! If you have any questions about your new vehicle, please do not hesitate to give us a call, Steve and the team are always happy to help. Take care!


    Worked with:
    Steve Sherman

    Sales Associate

    (5.0) 286 reviews

  • 4.8 out of 5
    November 8, 2018

    I arrived early for my appointment and Jennifer greeted me with a smile and pleasant attitude. She took care of writing up my order while dealing with... a computer system that had just come back up and techs that needed paper work redone. The redo of the waiting room is nice. The techs gave her my air filters to show me so I could see they needed replacing with no pressure to do so. She informed me of the prices for both and allowed me to make the decision. That is customer service excellence! Thanks Jennifer and the tech(s) that worked on my car.

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Heritage Subaru Catonsville

    We strive for 100% satisfaction, and it is great to see you had such a positive experience at Heritage Subaru Catonsville. We hope to be of service to... you again in the future. Best wishes, Heritage Subaru Catonsville


    Worked with:
    Jennifer Cahill

    Service Advisor

    (4.8) 47 reviews

  • June 10, 2015

    I bought a new Legacy from May Farris two days ago and was extremely pleased with her assistance as well as the General Sales Manager, Danny. May was very... knowledgeable of her product and, while she was extremely busy, took her time with the process, found me the car in the color I wanted and it was picked up, prepped and delivered the same day. I've only driven it about 40 miles so service hasn't been needed but if they are nearly as cooperative as the sales department I'll be a happy camper. May even spent a considerable amount of time today re-instruction me on how several items on the car worked. So often it's difficult to get in touch with a salesperson after the sale but that has not been the case with May.

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?
    Dealer Response

    Good morning Dennis. Russel Mazda Subaru is delighted to hear that your car buying experience was a memorable one! We are also pleased that May Farri...s was able to assist you with your new Subaru Legacy purchase. As you settle in to your new vehicle, please do not hesitate to stop by for a regular checkup! Thank you again Dennis for the highly praised review. www.facebook.com/RusselSubaru

  • 5.0 out of 5
    November 5, 2018

    Jennifer level of care from start to finish was outstanding. She listened , provided excellent advice and kept me informed of the time and administrative... stuff to successfully complete the service work. That was much appreciated.

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Heritage Subaru Catonsville

    Thank you for sharing your response to Jennifer's outstanding customer service! Please let us know if there is anything else we can do for you; we are... more than happy to help!


    Worked with:
    Jennifer Cahill

    Service Advisor

    (4.8) 47 reviews

  • 5.0 out of 5
    November 5, 2018

    Great, they repaired my battery & update my CMS system that controls my battery. Also, Dan explained to me for the first time (for any Subaru staff)... how easy it is to use my light touch trunk opener. I purchased my car in Heritage Owings.

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    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi David! We're so happy we were able to help you out! Please don't hesitate to reach out if there's anything additional we can do for ...you.

  • 3.8 out of 5
    November 4, 2018

    I purchased a 2014 Subaru Forester from Heritage Subaru in Catonsville today. Overall, I was quite satisfied with the sales service. William Hoyt, my Sales... Associate, did a great job. I felt as though he was relatively knowledgable, attentive, asked the right questions, and worked with me to get to a price point I was comfortable with. Given the fact that I was a walk-in, and he didn't have time to prepare for the specific car I was looking at ahead of time, he did a great job with getting me the relevant information in a timely fashion. I wish I could say my experience was as positive with the financing leg of the purchase. I don't recall the man's name, Ross or Gary maybe? He kept me waiting for a good hour to hour and a half, even though I was prepared with all of the necessary financial information. By that time it was pretty near closing time. He started out being relatively polite and was making the usual extended warranty sales pitch. I wasn't sold, and asked if this was something I could have a couple days to think about and research. He told me that I had to make a decision right then and there on this warranty plan, which was a > $3,000 commitment. At that point, I immediately knew it was a scam, but went through the motions and called my dad to verify. As soon as I declined the extended warranty, this man's demeanor flipped a switch. He became short, rude, and I felt like he was trying to rush me through the paperwork. I like to take my time and read every contract I sign, especially when it's for a $20,000+ financial commitment. Try as they might, no Ross or Gary is going to intimidate me into rushing. It got even worse when I saw that the loan term was 60 months and I told him I had wanted to do 48 months (he never asked me, just assumed I wanted 60 months). When I asked him to find interest rates for 48 months, he told me they would be higher than a 60-month term (which I know for a fact is false), and was evasive and condescending when I called him on it. He then said that Bank of America (a behemoth, multinational corporation) was closed because it was 6:30 PM on a Saturday and that I couldn't change the loan terms at that point. I had two options then: go forward with the less desirable terms, or stop the transaction and take off work on Monday or Tuesday to finish it with modifications. I begrudgingly decided to accept the terms. I could go on with how he reacted when I asked him to make copies of everything I'd signed, but I won't. I think you get the picture. Oh, and the cherry on top is that he did not thank me for my business, say goodbye, or shake my hand at the end. Literally just walked over to the next office and replied with a gruff and cursory, "Yeah," when William asked him if we were all wrapped up. William, however, did do all the aforementioned, and I thank him for that basic level of respect he showed. In summary, my experience was a mixed bag. I am giving 4 stars only because William was so great and I feel like I got a fair deal on the car itself (which is the main thing, after all). As I hopefully illustrated, the Finance man was less than professional and I felt like he was trying to pull one (and then some) over on me. I suspect his complete lack of respect in working with me had something to do with me being a relatively young woman car shopping by myself. My advice to future customers would be to make sure you do your research beforehand... Not only on the car and how much you're willing to spend on it, but also on the financing you're eligible for and whether you want to buy the dealership's extended warranty or look elsewhere.

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?

    Worked with:
    William Hoyt

    Sales Associate

    NOT RATED

  • 5.0 out of 5
    November 3, 2018

    We purchased our 2014 Forester from Heritage and have had the majority of all the service done there. Ms Cahill and the service techs do an excellent... job. We have been happy with the service and how we have been treated. I highly recommend this team.

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    Does recommend this dealer
    Came in for service or repair
    0 people out of 0 found this review helpful. Did you?
    Heritage Subaru Catonsville

    Thanks so much for this great review and for your recommendation of our team! If you have any further questions, please give us a call. We're always h...appy to help!


    Worked with:
    Jennifer Cahill

    Service Advisor

    (4.8) 47 reviews

  • 5.0 out of 5
    November 2, 2018

    There are so many options for cars. I came to Heritage Mazda and then did what many do, visited other dealerships to cross shop. I ended up back at Heritage... and bought my car. Great experience and one of the best salespeople I've interacted with in Tosh

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    5.0 out of 5
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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Heritage Mazda Catonsville

    We appreciate your positive review about your experience with us! If you have any further questions, please give us a call. We're always happy to help...!


    Worked with:
    Tosh Gray

    Internet Sales Manager

    (5.0) 46 reviews

  • 4.4 out of 5
    November 1, 2018

    Good Guy! Give him a chance. you wont be disappointed. what a great guy. Honest and really concerned about client satisfaction. Will recommend him to... anyone

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    Does recommend this dealer
    0 people out of 0 found this review helpful. Did you?
    Heritage Mazda Catonsville

    Your recommendation means so much to us and we're so happy to have earned it. If you ever need anything else from us, please feel free to give us a ca...ll or stop by. Have an awesome day!


    Worked with:
    Bradlee Pratt

    Sales Associate

    (4.7) 16 reviews

  • 5.0 out of 5
    November 1, 2018

    Hezikiah was the best! Made it easy and as quick as he could. Gave us a great deal that was within our budget. Very happy

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    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to let us know how we did! If you have any further questions, please give us a call. We're always happy to help!

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