Heritage Mazda Subaru Catonsville

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Used 888-415-0163 Email Dealer
Service 888-678-3732

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Reviews

Average Ratings

4.8
616 lifetime reviews. Includes reviews of Heritage Mazda Subaru Catonsville from DealerRater.com
  • Very happy with my new Legacy

    I bought a new Legacy from May Farris two days ago and was extremely pleased with her assistance as well as the General Sales Manager, Danny. May ...

    Dealer Response

    Good morning Dennis. Russel Mazda Subaru is delighted to hear that your car buying experience was a memorable one! We are also pleased that May F...


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    I bought a new Legacy from May Farris two days ago and was extremely pleased with her assistance as well as the General Sales Manager, Danny. May was very knowledgeable of her product and, while she was extremely busy, took her time with the process, found me the car in the color I wanted and it was picked up, prepped and delivered the same day. I've only driven it about 40 miles so service hasn't been needed but if they are nearly as cooperative as the sales department I'll be a happy camper. May even spent a considerable amount of time today re-instruction me on how several items on the car worked. So often it's difficult to get in touch with a salesperson after the sale but that has not been the case with May.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Good morning Dennis. Russel Mazda Subaru is delighted to hear that your car buying experience was a memorable one! We are also pleased that May Farris was able to assist you with your new Subaru Legacy purchase. As you settle in to your new vehicle, please do not hesitate to stop by for a regular checkup! Thank you again Dennis for the highly praised review. www.facebook.com/RusselSubaru


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  • Quick, efficient, friendly
    March 21, 2017

    Purchased a new 2017 Outback from May Ferris without the usual back and forth hassle between sales and "the man behind the curtain". Entire exper...

    Heritage Subaru Catonsville

    Thank you for your heartfelt response. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased...


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    Purchased a new 2017 Outback from May Ferris without the usual back and forth hassle between sales and "the man behind the curtain". Entire experience was professional, I would certainly recommend Ms. Ferris to anyone looking for a new Subaru.

    Does recommend this dealer
    Heritage Subaru Catonsville

    Thank you for your heartfelt response. We appreciate your business and strive to maintain a high standard of customer satisfaction. We are pleased to hear that May Farris lead you to your new 2017, Subaru Outback and we will certainly share your feedback with her. Please do not hesitate to call or pop back in to see us at Heritage Subaru Outback. Thank you again and have a great day!


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  • Best customer service
    March 21, 2017

    The staff is friendly and professional. I am particularly impressed with Steve Sherman (Sales) and LeJuan Robinson (Service). Their customer ser...

    Heritage Subaru Catonsville

    Thank you for taking the time to send us a positive review. We love that you had a memorable experience here at Heritage Subaru Catonsville and we...


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    The staff is friendly and professional. I am particularly impressed with Steve Sherman (Sales) and LeJuan Robinson (Service). Their customer service is amazing and rare now a days! They make me feel as if I were dealing with friends and family and not a car dealership.

    Does recommend this dealer
    Heritage Subaru Catonsville

    Thank you for taking the time to send us a positive review. We love that you had a memorable experience here at Heritage Subaru Catonsville and we sincerely appreciate you sharing your experience with us. We would love to welcome you back for any future purchase/service needs, as we are always here to help! Thank you again and we hope you have a great day.


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  • The best car-buying experience ever!
    March 18, 2017

    Steve is so patient and knowledge. His positive attitude is contagious too. Steve truly cared that I ended happy with my car purchase - a 2017 Sub...

    Heritage Subaru Catonsville

    Hi! Heritage Subaru Catonsville would like to congratulate you on your new 2017, Subaru Forester! It was a great experience for our team to intro...


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    Steve is so patient and knowledge. His positive attitude is contagious too. Steve truly cared that I ended happy with my car purchase - a 2017 Subaru Forester - Touring! Love it! I would consider this wonderful buying experience as a factor for my next car purchase - the entire dealership is friendly and service-oriented.

    Does recommend this dealer
    Heritage Subaru Catonsville

    Hi! Heritage Subaru Catonsville would like to congratulate you on your new 2017, Subaru Forester! It was a great experience for our team to introduce you to your new vehicle. If you should have any further questions or want a little more insight on your Subaru as you settle in, please don¿¿¿t hesitate contact us! We would be happy to lend our support. Thank you again for taking the time to review us!


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  • Great experience
    March 15, 2017

    Very happy with my new 2017 Subaru Forester Touring. May Farris is the best. She printed all information about the car, so no surprises. Everyone ...

    Heritage Subaru Catonsville

    Hello! Heritage Subaru Catonsville would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provid...


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    Very happy with my new 2017 Subaru Forester Touring. May Farris is the best. She printed all information about the car, so no surprises. Everyone we dealt with were very helpful. We will back.

    Does recommend this dealer
    Heritage Subaru Catonsville

    Hello! Heritage Subaru Catonsville would like to sincerely thank you for taking your time to give us a complimentary review. We strive to provide excellent service to all of our customers and we love to know when we¿¿¿ve succeeded. I will be sure to share your feedback with May Farris and the team! Thank you again for your review.


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  • Trade-in of 2014 Outback & Purchase of new 2017 Outback
    March 15, 2017

    Customer "Service Oriented," courteous and professional sales (M. Ferris) personnel. Finance/insurance officer (K. Patel) also patient in reviewi...

    Heritage Subaru Catonsville

    Heritage Subaru Catonsville is delighted to hear that your car buying experience was a memorable one. We welcome you to stay in touch so that we ...


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    Customer "Service Oriented," courteous and professional sales (M. Ferris) personnel. Finance/insurance officer (K. Patel) also patient in reviewing the options most advantageous for me.

    Does recommend this dealer
    Heritage Subaru Catonsville

    Heritage Subaru Catonsville is delighted to hear that your car buying experience was a memorable one. We welcome you to stay in touch so that we may answer any further questions you may have about your new 2017, Subaru Outback. It was our pleasure assisting you in selecting the perfect vehicle and we look forward to hearing from you in the future!


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  • 2017 Forester

    We purchased 2017 Forester Touring on 3/17/2017. Exrtimly happy with the car. The sales team very helpful, and knowledgeable. Especially May Farri...

    Dealer Response

    Hi Roman - Heritage Mazda Catonsville would like to congratulate you on your new 2017, Subaru Forester! We truly appreciate your business and stri...


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    We purchased 2017 Forester Touring on 3/17/2017. Exrtimly happy with the car. The sales team very helpful, and knowledgeable. Especially May Farris. They explained the benefits of trading my 2014 Forester vs Carmax. Thanks!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Roman - Heritage Mazda Catonsville would like to congratulate you on your new 2017, Subaru Forester! We truly appreciate your business and strive to maintain a high standard of customer satisfaction. Please do not hesitate to contact us should you have any questions! Thank you again Roman and have a great day.


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  • Bought a car from Steve
    March 13, 2017

    Incredible service from Steve. He was extremely patient and willing to help in whatever way possible. I could tell he had the our interests in min...

    Heritage Subaru Catonsville

    Good afternoon. In response to your review, I want to take the time to thank you for praising Heritage Subaru Catonsville. We are particularly g...


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    Incredible service from Steve. He was extremely patient and willing to help in whatever way possible. I could tell he had the our interests in mind the entire time. He is also a joy to talk to about anything. I would definitely buy a car from Steve again. Thank you so much!

    Does recommend this dealer
    Heritage Subaru Catonsville

    Good afternoon. In response to your review, I want to take the time to thank you for praising Heritage Subaru Catonsville. We are particularly grateful for any positive feedback, but a response like yours truly motivates our team to achieve superior customer satisfaction. We encourage you to ¿¿¿Like¿¿¿ us on Facebook so you may catch any upcoming in-store specials, should they fit any future needs. Thank you again Joshua and be sure to stop by soon!


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  • Helpful & Knowledgeable Sales Person
    March 13, 2017

    I purchased a 2017 Outback 2.5i Limited on 3/11/17. My sales person was May Farris, who was very helpful, competent and knowledgeable. She was pat...

    Heritage Subaru Catonsville

    Good afternoon! Heritage Subaru Catonsville is delighted to hear that your car buying experience was a memorable one! We are also pleased that M...


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    I purchased a 2017 Outback 2.5i Limited on 3/11/17. My sales person was May Farris, who was very helpful, competent and knowledgeable. She was patient with my requests and answered everything I asked. She did convey my price point negotiations to the manager and I did have some minor issues addressed. My only caveat would be to avoid a Saturday afternoon sale. The dealership was quite crowded and although the sale went quickly, it took almost 2 hours for the service department to get the car ready for me.

    Does recommend this dealer
    Heritage Subaru Catonsville

    Good afternoon! Heritage Subaru Catonsville is delighted to hear that your car buying experience was a memorable one! We are also pleased that May Farris was able to assist you with your new 2017, Subaru Outback purchase. As you settle in to your new vehicle, please do not hesitate to stop by for a regular checkup! Thank you again for the highly praised review.


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  • Wonderful Experience
    March 12, 2017

    Worked with Steve for our car buying adventure and couldn't be more happy with the results! We love our Mazda CX-5 and really enjoyed the buying p...

    Heritage Mazda Catonsville

    Hi Jeff! Heritage Mazda Catonsville would like to congratulate you on your new Mazda, CX-5! We truly appreciate your business and strive to maint...


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    Worked with Steve for our car buying adventure and couldn't be more happy with the results! We love our Mazda CX-5 and really enjoyed the buying process. Steve was great to work with and made the process really easy and enjoyable.

    Does recommend this dealer
    Heritage Mazda Catonsville

    Hi Jeff! Heritage Mazda Catonsville would like to congratulate you on your new Mazda, CX-5! We truly appreciate your business and strive to maintain a high standard of customer satisfaction. Please do not hesitate to contact us should you have any questions! Thank you again Jeff and have a great day.


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