AutoNation Chevrolet Arrowhead

New 888-257-1773 Dealer Website
Used 888-257-0250 Email Dealer
Service 888-379-2108

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Reviews

Average Ratings

4.8
Average based on 290 reviews.
  • Great service

    Michael Martin was my sales person and he was very helpful in going through all the paperwork and explaining all the different new things involved...


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    Michael Martin was my sales person and he was very helpful in going through all the paperwork and explaining all the different new things involved with the vehicle. I would give him an A plus for all he did for me!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • SERVICE

    Buying process was excellent. The service after the sale is poor. Phones go unanswered and they do not return calls. I purchased 2 vehicles befo...


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    Buying process was excellent. The service after the sale is poor. Phones go unanswered and they do not return calls. I purchased 2 vehicles before I realized how poor the after sales service was. Had I known I would not have purchased either vehicle from them and I will not purchase a 3rd.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • very knowledgeable staff

    Mark, Chuck and Debbie are extremely knowledgeable and very helpful. Painless car purchase


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    Mark, Chuck and Debbie are extremely knowledgeable and very helpful. Painless car purchase

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Worst experience i've ever had at a dealership.

    The customer service from my Service Provider was non existent. I had to point out that my vehicle was not repaired fully, when I went in to pick ...

    Dealer Response

    Thanks for leaving us this response. Please contact our General Manager at (623) 239-4129 so that we may ensure your experiences with our dealersh...


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    The customer service from my Service Provider was non existent. I had to point out that my vehicle was not repaired fully, when I went in to pick it up. When I went back this morning someone left a soda can which had exploded all over the inside of my vehicle. You cant even find an email address on there website to send a letter of complaint. I cant speak to the quality of the repairs yet, it seams to be fixed.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Thanks for leaving us this response. Please contact our General Manager at (623) 239-4129 so that we may ensure your experiences with our dealership are more pleasant moving forward.


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  • Disappointed with service

    While I bought my 2014 Impala at Sands, I preferred going to Autonation Chevrolet because of the proximity to my home. I arrived at 7:30 for my 7:...


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    While I bought my 2014 Impala at Sands, I preferred going to Autonation Chevrolet because of the proximity to my home. I arrived at 7:30 for my 7:40 appointment. I was greeted immediately and told it would only take 40 minutes for the oil change so no need to have the shuttle take me home. The agent then came and told me that my 4 free oil changes, which I had had done at your shop without incident in the past, were now used up and it would cost $39.99 to have that done including the tire rotations. After waiting for well over an hour I got the bill for $49.33. The bill showed labor, $19.82, parts $25.80 misc charges (unexplained) $1.50 and tax $2.21. Neither the cashier or the agent could explain what happened to the $39.99 special.My three year lease is up in December and I will have to give some thought as to where Iwill purchase my new car. .

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Incredibly personable service!

    Tomas Lopez was a dream to work with. After visiting numerous dealerships in the span of four weeks and being hounded, tricked, and haggled by a d...


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    Tomas Lopez was a dream to work with. After visiting numerous dealerships in the span of four weeks and being hounded, tricked, and haggled by a dozen and a half salesmen - I finally found Tomas. He did not pressure me and even encouraged me to go out and check out my options, which I most certainly did. In the end, no one came close to Tomas' customer service or AutoNation Chevrolet's fantastic deals. He understood my out the door price point and helped me get there without even the slightest bit of hassle. It felt like I was buying my car from an old family friend, and Tomas even convinced my usually stern father to laugh, smile, and consider trading in his Chevy for a new one! I am extremely grateful for his help and would absolutely recommend anyone looking for a new vehicle to ask for Tomas Lopez. Trust me, you won't regret dealing with him.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Emphactic Service

    My first visit to AutoNation was for warranty work, I thought there was only one recall but, found out there was actually 2. To take care of both ...


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    My first visit to AutoNation was for warranty work, I thought there was only one recall but, found out there was actually 2. To take care of both I was rescheduled for another appointment. I found the Service Advisor Alex Perez that was assigned to handle my warranty recall did an emphatic great job from my greeting when I arrived to calling me when it was time to pick up my 2008 Corvette, it had been hand washed and made me feel like I'd found a dealer that I would come back to. Thank you for being so awesome.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • First time --- will be every time!!

    First time at this dealership. Top notch staff, facility and service. Couldn't have been a more pleasant experience and have recommended it to fr...

    Dealer Response

    Geoff, we are glad you chose our dealership! We appreciate your review and hope we can continue serving you for many years to come.


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    First time at this dealership. Top notch staff, facility and service. Couldn't have been a more pleasant experience and have recommended it to friends...

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Geoff, we are glad you chose our dealership! We appreciate your review and hope we can continue serving you for many years to come.


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  • Great buying experience.

    I had a great experience at auto nation. The salesperson I worked with was excellent and very professional.

    Dealer Response

    We are happy that we were able to provide a professional, courteous, and engaging experience! Please let us know if there's anything else we can d...


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    I had a great experience at auto nation. The salesperson I worked with was excellent and very professional.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are happy that we were able to provide a professional, courteous, and engaging experience! Please let us know if there's anything else we can do for you. Drive safe and see you on the road.


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  • disappointed

    After shopping for a car to lease 3 yrs ago autonation was the best, resulting in me leasing a vehicle from them. Being that my lease was about to...


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    After shopping for a car to lease 3 yrs ago autonation was the best, resulting in me leasing a vehicle from them. Being that my lease was about to expire I started the process of finding the best deal. After going to a dealer close to my residence I returned to autonation figuring that I would get the same results. Boy, was I WRONG!!! I had the same salesman who warned me that things changed. To make a long story short, I was never treated as a customer so poorly in my car buying experience. It was by far the most intimidating experience I ever had. Maybe I was in the wrong place at the wrong time, but what I went through will make me think twice about going back...

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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