AutoNation Chevrolet Arrowhead

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Reviews

Average Ratings

4.7
296 lifetime reviews.
  • Great service

    Michael Martin was my sales person and he was very helpful in going through all the paperwork and explaining all the different new things involved...


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    Michael Martin was my sales person and he was very helpful in going through all the paperwork and explaining all the different new things involved with the vehicle. I would give him an A plus for all he did for me!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Best Car Buying Experience EVER - Bar None!

    I found Autonation Chevrolet Arrowhead through a search on Cars.com. When I clicked on the vehicle I was interested in there was a box on the righ...


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    I found Autonation Chevrolet Arrowhead through a search on Cars.com. When I clicked on the vehicle I was interested in there was a box on the right hand side to contact the dealer regarding the best price for that truck. When I first heard from Zachary Becker, he asked me how I would like to be contacted and I said by e-mail only. He honored that request and never once did I receive a call from him. I told him we were ready to buy and asked him for the price on the vehicle. I also asked him if there were any "qualifications" for any discounts included in that price, and the price driving away out the door tax, license and fees included. Zachary emailed me a line by line quote starting with M.S.R.P. less the available discounts plus the fees and taxes associated with the vehicle. I e-mailed him back and told him we had a bad experience at another dealership that day and we did not want to play games. I asked him if we drove the hour plus to get there, would that vehicle be there at that exact price we had been quoted. He laughed and said yes absolutely! We made the trip the next day and I e-mailed Zachary that we were coming. He pulled the key for that vehicle and had it waiting for us to test drive the minute we arrived on the lot. He then showed me the price of the vehicle and it matched our online quote to the penny. We drove the truck, said we'd take it and after running our credit we were off to the finance office. We were assisted by Kelly Fraley and he made us aware of all of our options as far as extended warranty's etc. We signed all of the documents and were on our way in just over an hour from the time we arrived. Also the General Manager made it a point to introduce himself and shake our hands when we walked through the door for the first time. We could not have had a better experience buying a car! There is nothing they could have done better or quicker or friendlier. I will recommend Autonation Chevrolet Arrowhead to anyone who asks and tell them the 100 mile round trip is the best start to buying a new car that they will ever have!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Best Car Buying Experience Ever

    Normally I really stress out when it’s time to buy a vehicle, I do not like the whole car buying game that you are forced to play. My car buying e...

    Dealer Response

    We are happy you had such a positive experience with us! If you need more help, our team is available to talk -- safe travels!


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    Normally I really stress out when it’s time to buy a vehicle, I do not like the whole car buying game that you are forced to play. My car buying experience has never been a pleasant one and normally takes an entire day. I recently purchased a 2015 Chevy Malibu at AutoNation Arrowhead, my sales person was Michael D., he made my experience the Best I have ever had purchasing a car. Mike D. was very knowledgeable about the cars he had on the lot, that fit my list of must have items. He was very patient with me, and we looked at several cars more than once. He never tried to convince me to buy something I wasn’t interested in, just to make a sale, as other dealers have in the past. If you’re looking for an honest sales person, that will do what it takes to find your next vehicle, call Mike D. at AutoNation Arrowhead (623) 975-5016 Direct or dibenedettom@autonation.com This is also a great Dealership to have your car serviced at, I have been using this service department for years and have always received honest and dependable service from Kim.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We are happy you had such a positive experience with us! If you need more help, our team is available to talk -- safe travels!


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  • Great Experience

    Debbie P. the sales lady was great. No pressure and she made sure I bought the car I wanted. I was there and she also had another client that came...

    Dealer Response

    We are happy you had such a positive experience with us, Antonio! We're always here to provide exceptional service at a great value -- we hope you...


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    Debbie P. the sales lady was great. No pressure and she made sure I bought the car I wanted. I was there and she also had another client that came as I was purchasing and she managed to take care of both of us at the same time due to me thinking about my decision without any problems or delays. My entire Experience was amazing for the first time in my life in any dealership. Everyone was friendly and inviting, also extremely helpful with my wants and needs. Very positive atmosphere. Even the next day Debbie was not working, but Kurt or Kirk (glasses) name may be wrong but the man who calls the banks to get you approved took care of me like I was his own client handling my paperwork to finalize the deal. Great people at this dealership!!!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    We are happy you had such a positive experience with us, Antonio! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!


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  • Auto Nation Chevrolet

    Greg Hislett did a nice job explaining answers to my questions and handling my service with their dealership.


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    Greg Hislett did a nice job explaining answers to my questions and handling my service with their dealership.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • So good I bought 2!

    I had a great experience with Scott Moreau in July when I purchased my Tahoe that I decided to contact him to get a pickup truck. I purchased a 20...


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    I had a great experience with Scott Moreau in July when I purchased my Tahoe that I decided to contact him to get a pickup truck. I purchased a 2016 Black Widow at a ridiculous discount. When he told me what the sale price was I didn't believe him. Sure enough he sold it to me at nearly $20,000 less than the sticker price. I will go to Scott from now on. He refuses to lie to his customers and the complete honest truth is what means the most to him. He prides himself on being a sales consultant. It is his job to listen to you and find the best fit for you. Ask for Scott! Tell him Kevin sent you!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?

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  • incompetent

    most frustrating dealer I've ever worked with. tried for 3 day to get info and buy a truck just to be told they did not want to sell to me an out ...

    Dealer Response

    Mark, thank you for leaving this detailed feedback about your experience with our dealership. If you are willing, please call our General Manager ...


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    most frustrating dealer I've ever worked with. tried for 3 day to get info and buy a truck just to be told they did not want to sell to me an out of state buyer. it was just to hard for them. Mark

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Mark, thank you for leaving this detailed feedback about your experience with our dealership. If you are willing, please call our General Manager directly at (623) 974-0000 for further assistance with moving forward.


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  • SERVICE

    Buying process was excellent. The service after the sale is poor. Phones go unanswered and they do not return calls. I purchased 2 vehicles befo...


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    Buying process was excellent. The service after the sale is poor. Phones go unanswered and they do not return calls. I purchased 2 vehicles before I realized how poor the after sales service was. Had I known I would not have purchased either vehicle from them and I will not purchase a 3rd.

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • very knowledgeable staff

    Mark, Chuck and Debbie are extremely knowledgeable and very helpful. Painless car purchase


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    Mark, Chuck and Debbie are extremely knowledgeable and very helpful. Painless car purchase

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Worst experience i've ever had at a dealership.

    The customer service from my Service Provider was non existent. I had to point out that my vehicle was not repaired fully, when I went in to pick ...

    Dealer Response

    Thanks for leaving us this response. Please contact our General Manager at (623) 239-4129 so that we may ensure your experiences with our dealersh...


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    The customer service from my Service Provider was non existent. I had to point out that my vehicle was not repaired fully, when I went in to pick it up. When I went back this morning someone left a soda can which had exploded all over the inside of my vehicle. You cant even find an email address on there website to send a letter of complaint. I cant speak to the quality of the repairs yet, it seams to be fixed.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thanks for leaving us this response. Please contact our General Manager at (623) 239-4129 so that we may ensure your experiences with our dealership are more pleasant moving forward.


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