Reviews
They were extremely dishonest with me.
They were extremely dishonest with me. Also, they took advantage of my kindness and trustworthiness. I told them that I recently got out of the military and am working full time in the private sector and need a reliable car for my wife and our 4 children so that I don’t have to worry about it when I am working. This is the second car as of right now that still has issues and I haven’t heard back yet from them. They do not care about our military members or their families that have sacrificed so much. It’s really sad. Now I am stuck with a car with major issues and spent over $50k on it.
They were extremely dishonest with me.
They were extremely dishonest with me. Also, they took advantage of my kindness and trustworthiness. I told them that I recently got out of the military and am working full time in the private sector and need a reliable car for my wife and our 4 children so that I don’t have to worry about it when I am working. This is the second car as of right now that still has issues and I haven’t heard back yet from them. They do not care about our military members or their families that have sacrificed so much. It’s really sad. Now I am stuck with a car with major issues and spent over $50k on it.
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- Quality of repair —
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
I was treated very dishonestly.
I was treated very dishonestly. They knew that I was a military member, and they still are continuing to try to take advantage of me and mistreat me. I will make sure that I let everyone know that they do not respect our military members or their families.
I was treated very dishonestly.
I was treated very dishonestly. They knew that I was a military member, and they still are continuing to try to take advantage of me and mistreat me. I will make sure that I let everyone know that they do not respect our military members or their families.
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- Overall experience 1.0
- Does not recommend this dealer
- Shopped for a used car
Great service at this place they were quick and did a
Great service at this place they were quick and did a great job Jay always is hard working and very professional
Great service at this place they were quick and did a
Great service at this place they were quick and did a great job Jay always is hard working and very professional
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Nothing or Know one in life is perfect Mr.
Nothing or Know one in life is perfect Mr. Norman was extremely kind and considerate and very professional excellent customer service skills 👏.
Nothing or Know one in life is perfect Mr.
Nothing or Know one in life is perfect Mr. Norman was extremely kind and considerate and very professional excellent customer service skills 👏.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Thank you for reviewing Koons Baltimore Ford! It was so kind of you to share your experience, Alfonzo.
The car buying experience was so smooth.
The car buying experience was so smooth. We traveled an hour and a half to check out the car. Jordan had the car ready for us and we were test driving it within minutes of arriving. Jordan was very open, nice and made our experience wonderful.
The car buying experience was so smooth.
The car buying experience was so smooth. We traveled an hour and a half to check out the car. Jordan had the car ready for us and we were test driving it within minutes of arriving. Jordan was very open, nice and made our experience wonderful.
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- Quality of repair —
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
We appreciate your business and your review! Thanks from the Koons Baltimore Ford Team, Greg!
Great customer service!
Great customer service! Great service from the service department! Prompt service per my scheduled appointment. Thanks Jay!
Great customer service!
Great customer service! Great service from the service department! Prompt service per my scheduled appointment. Thanks Jay!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
- Did make a purchase
Will, we appreciate your feedback! It's fantastic to hear that Jay and our service team provided prompt and excellent service. Thank you for choosing Koons Baltimore Ford! Safe travels!
They car buying experience was very smooth.
They car buying experience was very smooth. That deal was very accommodating. The salesman was very courteous and helpful. It was an excellent experience.
They car buying experience was very smooth.
They car buying experience was very smooth. That deal was very accommodating. The salesman was very courteous and helpful. It was an excellent experience.
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a used car
- Did make a purchase
Hi Mike, we are pleased to hear that everything went so smoothly. Thank you for choosing Koons Baltimore Ford and for sharing your five-star feedback!
customer setvice was open and friendly.
customer setvice was open and friendly. repair was done promptly and wirh my needs in mind. had to return when part came in repair was completed winthin 30 minutes
customer setvice was open and friendly.
customer setvice was open and friendly. repair was done promptly and wirh my needs in mind. had to return when part came in repair was completed winthin 30 minutes
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
We're delighted to hear you enjoyed the swift and friendly service! Thank you from all of us at Koons Baltimore Ford.
Koons has a very organized repair shop.
Koons has a very organized repair shop. They have good employees that can get your vehicle into service and complete the work in a timely manner. Five ⭐️ stars on the job!!
Koons has a very organized repair shop.
Koons has a very organized repair shop. They have good employees that can get your vehicle into service and complete the work in a timely manner. Five ⭐️ stars on the job!!
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- Overall experience 5.0
- Does recommend this dealer
- Came in for service or repair
Thank you for sharing your experience with our team! We appreciate your business and hope to see you again at Koons Baltimore Ford!
First time buying at Koons Joe was my salesman.
First time buying at Koons Joe was my salesman. It was a very seamless sale I would recommend seeing him for your next purchase
First time buying at Koons Joe was my salesman.
First time buying at Koons Joe was my salesman. It was a very seamless sale I would recommend seeing him for your next purchase
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- Overall experience 5.0
- Does recommend this dealer
- Shopped for a new car
- Did make a purchase
Mark, thank you for choosing Koons Baltimore Ford and for recommending Joe! Enjoy your new purchase! Safe travels!