Koons Ford of Baltimore

Our salesman was Del and he was really great! We were there for a little bit but everyone was friendly. We let them know our budget and exactly what we wanted in a car and they found what was in our budget!

I purchased a new Focus Electric from Erik at Koons Ford and the service was exceptional and I would highly recommend you give him a call. He answered my many questions immediately and helped with financing and shipping of the car cross country. I hope to have an opportunity to work with Erik for buying my next Ford.

I was in interested in a silver Ford Focus so I did my due diligence by researching prices of the car I wanted and found that Koons Ford Baltimore couldn't be beat. Michelle McBride reached out to me to discuss the car and on June 21st I went to purchase it. Their no-haggle WOW price is what everyone gets and they offered a substantial military discount in addition to it which I took advantage of. It was a very smooth experience and everyone was a pleasure to talk to. They were beyond helpful and I would definitely go back. The only negative I can think of is that that they only offer one free service but I can't complain.

Dennis told me if I removed my negative feedback with ford cvp he would buy back my mustang. I had issues with it having a tear in the door panel. No one would help me so I left that on my survey. He finally called me and said it hurts his dealership and he wouldn't do anything unless that feedback was gone. I finally got it removed and when I called to tell him he got irate and said don't ever contact him again. This is all recorded for proof. This dealership is a joke. I will be taking him to court for this incident and I won't stop until this is fixed.

I had a very positive experience with Koons Ford in my purchase of a 2016 Lincoln MKZ. I worked with Charlita Hearn who came in on her day off to help me look at the car I wanted. It was a low-pressure, pleasant environment. As with any car purchase, there was some back and forth, but it was done in a professional environment with an attitude toward getting a deal done. Brittany the finance manager was also very knowledgeable and helpful. Her understanding of the application process definitely got us a better rate. I highly recommend Charlita and Koons Ford.

I reached out to a few dealerships in the area and this one in particular was the most professional, "non-pushy", and accommodating. As a first time car buyer, I had done my research and knew exactly what I wanted. It came down to who was going to be the best people to work with and hands down Derek and his team were amazing. The car came off the lot dirty (interior and exterior) with a few interior scratches and damage. While at the dealership, Derek had his team do an initial detailing and ensured that if I were to purchase the car the other problems would be fixed. Sure enough, I purchased the car on Derek's word and I could not be more pleased. The sales, financing, and service teams treated me well. Thanks again, Derek!

Excellent customer service from initial contact through closing without the typical pressure sales and run around found so often now days. Well worth a trip out of town and would recommend to anyone.

Koons does outstanding work. I have been a Koons Ford customer for over 15 years. I'm satisfied with the work and vehicles I purchased. Thank you.

Ben and the staff at Koon’s we’re 1 our of 45 contacted dealerships that responded to my initial inquiry throughly and without excluding a single detail I was requesting. If you’re looking for honesty, candid and quick replies don’t hesitate to go with these guys. From the initial inquiry all the way through finance it was a breeze and pleasure without any feelings of trying to be worked over. Honestly, even if I don’t buy a Ford for our next vehicle and don’t love in the state I’ll have serious pause before not returning here. Thank you to Ben and the whole team at Koon’s Ford!

My experience with Ben and the team was nothing short of extraordinary. They were the only dealership within a 500 mile radius that replied to my initial inquiry without a stock email, blasting me with phone calls and texts and ignoring the questions I asked. Instead, Ben and team answered all of my questions thoroughly and within minutes of asking. Honestly, I’ve never taken the time to write a review but this is an instance where they deserve praise.