Reviews

Average Ratings

4.8
924 lifetime reviews.
  • Great customer service and team at Koons Ford!

    Great customer service and knowledgable service team. Visited with my salesman Scott Holt while waiting for my car. Go see Scott. Not only is he e...

    Dealer Response

    Thanks Sharon!


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    Great customer service and knowledgable service team. Visited with my salesman Scott Holt while waiting for my car. Go see Scott. Not only is he easy on the eyes, but he will take good care of you!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thanks Sharon!


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  • Acted as if my problem were their problem

    Had an odd problem with a new tire. Service technician was tenacious in getting to bottom of problem. Most places might have shrugged it off wit...

    Dealer Response

    Thanks for the review!


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    Had an odd problem with a new tire. Service technician was tenacious in getting to bottom of problem. Most places might have shrugged it off with 'who knows', but dealership took wheel apart to find real issue then surprised me with news that problem was covered by my road hazard policy. Not a major repair, but a major amount of effort expended to take care of customer.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the review!


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  • Fantastic Service!

    Koon's Ford on Security Boulevard is the only facility I would ever have my car serviced. They are professional and they do great work! Bruce and ...

    Dealer Response

    Thanks for the review!


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    Koon's Ford on Security Boulevard is the only facility I would ever have my car serviced. They are professional and they do great work! Bruce and Larry are amazing! Laverne is exceptionally friendly and exemplifies great customer service!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the review!


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  • New 2017 Focus ST - superb experience!

    I went to shop for a Focus ST and was referred to Keith Schopman by my future brother-in-law. I can't recommend Keith enough - his enthusiasm fo...

    Dealer Response

    Thanks Mark!


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    I went to shop for a Focus ST and was referred to Keith Schopman by my future brother-in-law. I can't recommend Keith enough - his enthusiasm for the STs overflows and he got me a great deal. Perfect experience all around.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks Mark!


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  • I had a wonderful service experience.

    I have been going to Koons for over 14 years. Koons sales and service does excellent work.

    Dealer Response

    Thanks for the review William!


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    I have been going to Koons for over 14 years. Koons sales and service does excellent work.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the review William!


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  • Purchased a Toyota Tacoma

    I bought a used Tacoma from a Ford dealership and was pleasantly surprised at the entire transaction and the professionalism of all the people I h...

    Dealer Response

    Thanks for the review!


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    I bought a used Tacoma from a Ford dealership and was pleasantly surprised at the entire transaction and the professionalism of all the people I had to deal with. There were no questions left unanswered and it was to say the least a nice way to do business. They are well staffed and it is a beautiful dealership. I would definitely recommend them to anyone looking for a good buying experience. Gene Slowinski Thank You

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the review!


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  • Service

    Koons Ford never disappoints. I guess that's why we have purchased five cars from them!

    Dealer Response

    Nadine, thank you for writing this fantastic review and giving our dealership such a high star rating! We truly appreciate your continued business...


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    Koons Ford never disappoints. I guess that's why we have purchased five cars from them!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Nadine, thank you for writing this fantastic review and giving our dealership such a high star rating! We truly appreciate your continued business, and we're looking forward to your next visit!


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  • Focus RS

    Bought a new focus RS at Koons of Baltimore. I was very pleased with the whole buying and paper signing process. Was able to get all paper work do...


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    Bought a new focus RS at Koons of Baltimore. I was very pleased with the whole buying and paper signing process. Was able to get all paper work done the night before taking delivery, so that the next day I was able to just walk in and pick it up. Which saves me time since I lived almost 2 hours away. After bringing the vehicle home the battery, which I was told would be charged by the time I got back, was dead. My salesperson Derek Lewis was a great help during this aggravating time. We were able to get a new battery in the next day at my local dealer and the car has been good ever since. Koons of baltimore is a very welcoming dealership that has employees that try to help with whatever they can. Maybe my issue could have been avoided if the service department would have check the battery over better or just put a new one in to begin with.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Experience

    Salesman Ji (pronounced "G") was great. No high pressure and the vehicle was priced as shown on Cars.com. I would recommend Ji and Koons to anyone...

    Dealer Response

    We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and...


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    Salesman Ji (pronounced "G") was great. No high pressure and the vehicle was priced as shown on Cars.com. I would recommend Ji and Koons to anyone who asks.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    We understand it is a big decision where you purchase your car from and we are grateful to have been chosen! Thank you again for your business and we look forward to your next visit! Safe travels!


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  • Mr. Aaron

    Fees associated with buyin too high, made my purchase elsewhere with no fee for buying

    Dealer Response

    Aaron, We are sorry to hear you did not have a 5-star experience but thank you for the feedback.


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    Fees associated with buyin too high, made my purchase elsewhere with no fee for buying

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
    0 people out of 1 found this review helpful. Did you?
    Dealer Response

    Aaron, We are sorry to hear you did not have a 5-star experience but thank you for the feedback.


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