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Reviews

Average Ratings

4.9
1359 lifetime reviews. Includes reviews of Koons Ford from DealerRater.com
  • Great customer service and team at Koons Ford!

    Great customer service and knowledgable service team. Visited with my salesman Scott Holt while waiting for my car. Go see Scott. Not only is he e...

    Dealer Response

    Thanks Sharon!


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    Great customer service and knowledgable service team. Visited with my salesman Scott Holt while waiting for my car. Go see Scott. Not only is he easy on the eyes, but he will take good care of you!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thanks Sharon!


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  • bad experience, bad customer service

    Did not have a pleasant experience there was really no customer service they didn't feel like they cared about the customer the way that they cond...

    Dealer Response

    Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a ste...


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    Did not have a pleasant experience there was really no customer service they didn't feel like they cared about the customer the way that they conducted business did not feel professional they get one star for having a nice dealership that's pretty much it though would not recommend unless you like pushy disrespectful people.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Koons Ford Of Baltimore. Please give us a call at (410) 298-3800 and we will do our best to make this better. We hope to hear from you soon.


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  • Why I had to come back again
    March 11, 2017

    Long story short I purchased a 2015 Ford Explorer from Derek and less than two years later it was totaled in an terrible accident. I reached out t...

    Koons Baltimore Ford

    Thanks for the review!


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    Long story short I purchased a 2015 Ford Explorer from Derek and less than two years later it was totaled in an terrible accident. I reached out to Derek immediately for another vehicle and I walked out of the dealership with everything I wanted in my 2017 Ford Explorer XLT plus more! I received a lower interest rate too!! I never heard no and I was in and out fast. Koon Ford of Security Blvd has made a life time customer of me!

    Does recommend this dealer
    Koons Baltimore Ford

    Thanks for the review!


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  • Determined
    March 8, 2017

    After completing research online; I was determined on the type of vehicle I wanted. Derek was very persistent on getting what I wanted with the he...

    Koons Baltimore Ford

    Thanks for the review!


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    After completing research online; I was determined on the type of vehicle I wanted. Derek was very persistent on getting what I wanted with the help of Raymond. I have purchased a vehicle from Koons before with a great experience; came back to receive the same. Any concerns I had... Derek was on top of it to make sure it was done. Koons have my business as always.

    Does recommend this dealer
    Koons Baltimore Ford

    Thanks for the review!


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  • Focus RS
    February 24, 2017

    Outstanding service from Derek. Transaction was smooth, direct to the point. He was able to assist me my questions and leverage my trade in value.

    Koons Baltimore Ford

    Thanks for the review!


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    Outstanding service from Derek. Transaction was smooth, direct to the point. He was able to assist me my questions and leverage my trade in value.

    Does recommend this dealer
    Koons Baltimore Ford

    Thanks for the review!


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  • They helped me out.
    February 21, 2017

    Oh sure Koons has a car for you and they value your trade. They are extremely friendly. warm and caring. I bought the first vehicle they showed...

    Koons Baltimore Ford

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    Oh sure Koons has a car for you and they value your trade. They are extremely friendly. warm and caring. I bought the first vehicle they showed me. The leather seats really sold me and the sporty style of the Focus as well as the rich blue color and black wheels. They paid off my trade and accommodated my car loan with such grace that it was totally awesome, and then they threw in lunch. Mr. Dowodu earned my gratitude and respect.. I am totally grateful and am looking forward to using the service department when my little light comes on. Thank you Koons Ford.

    Does recommend this dealer
    Koons Baltimore Ford

    Thanks for the review!


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  • Used Silverado great buying experience
    February 19, 2017

    Had the pleasure of dealing with this dealership to buy a used Silverado. Both Scott and Abdul were fantastic. Felt no pressure to buy the vehicle...

    Koons Baltimore Ford

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    Had the pleasure of dealing with this dealership to buy a used Silverado. Both Scott and Abdul were fantastic. Felt no pressure to buy the vehicle I looked at, and was able to test drive in a timely fashion. If you want a friendly car dealership, without pressure, and at the right price, this is the dealership for you. All salespeople were fantastic. Kudos to Scott for dealing with myself and my family who came up. Five stars, two thumbs up, perfect ten, whatever your rafting system is, Go to a Koons dealership!

    Does recommend this dealer
    Koons Baltimore Ford

    Thanks for the review!


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  • F150 TRUCK
    February 16, 2017

    THIS IS MY 3RD F150 FROM KOONS OF BALTIMORE WHAT A GREAT DEAL , AND YOUR HAVE THE BEST SERVICE DEPT...IF I KNOW OF ANYONE THAT NEED A NEW VEHICLE ...

    Koons Baltimore Ford

    Thanks for the review!


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    THIS IS MY 3RD F150 FROM KOONS OF BALTIMORE WHAT A GREAT DEAL , AND YOUR HAVE THE BEST SERVICE DEPT...IF I KNOW OF ANYONE THAT NEED A NEW VEHICLE I WILL SENT THEM THERE!!

    Does recommend this dealer
    Koons Baltimore Ford

    Thanks for the review!


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  • I will buy anothe vehicle from Koons Ford
    February 13, 2017

    I was very pleased with the service I received from Mr. Pete Dixon he was very professional n pleasent with handling business with me about purcha...

    Koons Baltimore Ford

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    I was very pleased with the service I received from Mr. Pete Dixon he was very professional n pleasent with handling business with me about purchasing a vehicle. He made it possible for me to drive off the lot with not only a vehicle but a 2017 Ford Escape. I'm very pleased with my new truck. Thank You again Mr. Dixon

    Does recommend this dealer
    Koons Baltimore Ford

    Thanks for the review!


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  • Great Buying Experience

    Amazing Vehicle selection. Very easy and no pressure process. They didn't have exactly what I wanted to salesman offered to order the exact vehi...

    Dealer Response

    Thanks for the review! We look forward to seeing you for #3 :)


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    Amazing Vehicle selection. Very easy and no pressure process. They didn't have exactly what I wanted to salesman offered to order the exact vehicle with options that I wanted and still gave me a great no pressure price. My 2nd purchase at Koons and I will never go anywhere else.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thanks for the review! We look forward to seeing you for #3 :)


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