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Reviews

Average Ratings

4.9
1364 lifetime reviews. Includes reviews of Koons Ford from DealerRater.com
  • Great customer service and team at Koons Ford!

    Great customer service and knowledgable service team. Visited with my salesman Scott Holt while waiting for my car. Go see Scott. Not only is he e...

    Dealer Response

    Thanks Sharon!


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    Great customer service and knowledgable service team. Visited with my salesman Scott Holt while waiting for my car. Go see Scott. Not only is he easy on the eyes, but he will take good care of you!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    2 people out of 2 found this review helpful. Did you?
    Dealer Response

    Thanks Sharon!


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  • Earns Customer Loyalty
    April 22, 2017

    I have bought a half dozen cars from Tom over the years and he's family. I used to sell cars and know how to tell a salesman who's only concerned...


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    I have bought a half dozen cars from Tom over the years and he's family. I used to sell cars and know how to tell a salesman who's only concerned about the money and those, like Tom and Tim at Koons Ford of Baltimore, who care about the customer and are genuine car guys. Parts and Service have always treated me well. This was by no means my first purchase and will by no means be the last.

    Does recommend this dealer

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  • Dream came true.
    April 9, 2017

    After searching for months online,I found my dream car! I live out of state and was worried it would be gone before I got there but Derek made it ...

    Koons Baltimore Ford

    Thanks for the review!


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    After searching for months online,I found my dream car! I live out of state and was worried it would be gone before I got there but Derek made it happen. He was there waiting for me when I got there. I can't thank him enough. Super friendly dealership and highly professional.

    Does recommend this dealer
    Koons Baltimore Ford

    Thanks for the review!


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  • Our family loves Koons Ford!
    April 7, 2017

    We came to Koons because they have the best prices on new vehicles! My son and daughter have both bought new vehicles from them. We are from PA! A...

    Koons Baltimore Ford

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    We came to Koons because they have the best prices on new vehicles! My son and daughter have both bought new vehicles from them. We are from PA! And drove 2 1/2 hrs to get there! We got a great deal and left there very happy! Harry in financing was wonderful!

    Does recommend this dealer
    Koons Baltimore Ford

    Thanks for the review!


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  • "Do your homework and come prepared!"
    March 29, 2017

    Two weeks ago I was driving an automobile that performed well, looked great and in four weeks would be mine! Unfortunately a hit and run driver in...


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    Two weeks ago I was driving an automobile that performed well, looked great and in four weeks would be mine! Unfortunately a hit and run driver in the city totaled my vehicle! More importantly the car protected ME in the accident and I am able to begin the process of replacing that gem! Our son had purchased several vehicles from Mr.Tim Robertson and he suggested I go and speak with him. Our family has had a relationship with Ford for over 40 years. (Employment and Vehicle Owners) I went prepared, educated, and determined to meet Mr. Tim. I had done my homework. Mr. Tim has earned the #1 salesperson title again with me! He met my husband and I in the parking lot and I was off and driving. It is not important what I bought or how much I paid, what truly should matter to you reading this is that this dealership is about customer service and customer care. Yes, I bought what I wanted for what I wanted and they delivered! Mr. Abdul I know you have a nurse in the family, but if you ever need care, this nurse says thank you for the great service. Mr. Tim, since my gem had to be replaced, I can't thank you enough for your time and for a positive shopping experience!

    Does recommend this dealer

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  • Great all the way around
    March 24, 2017

    I originally purchased my car from Tim R at this dealership. It was a pleasant and rather painless experience. He listened to what I wanted and go...

    Koons Baltimore Ford

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    I originally purchased my car from Tim R at this dealership. It was a pleasant and rather painless experience. He listened to what I wanted and got me in to a great car that I can afford. Today, I took my car in for the first oil change and that was great, too! I have had only positive interactions with the people at Koons Ford in Baltimore. Thanks for all you do!

    Does recommend this dealer
    Came in for service or repair
    Koons Baltimore Ford

    Thanks for the review!


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  • bad experience, bad customer service

    Did not have a pleasant experience there was really no customer service they didn't feel like they cared about the customer the way that they cond...

    Dealer Response

    Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a ste...


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    Did not have a pleasant experience there was really no customer service they didn't feel like they cared about the customer the way that they conducted business did not feel professional they get one star for having a nice dealership that's pretty much it though would not recommend unless you like pushy disrespectful people.

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Thank you for taking the time to bring this negative experience to our attention. It is discouraging to hear that you had anything less than a stellar experience here at Koons Ford Of Baltimore. Please give us a call at (410) 298-3800 and we will do our best to make this better. We hope to hear from you soon.


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  • Why I had to come back again
    March 11, 2017

    Long story short I purchased a 2015 Ford Explorer from Derek and less than two years later it was totaled in an terrible accident. I reached out t...

    Koons Baltimore Ford

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    Long story short I purchased a 2015 Ford Explorer from Derek and less than two years later it was totaled in an terrible accident. I reached out to Derek immediately for another vehicle and I walked out of the dealership with everything I wanted in my 2017 Ford Explorer XLT plus more! I received a lower interest rate too!! I never heard no and I was in and out fast. Koon Ford of Security Blvd has made a life time customer of me!

    Does recommend this dealer
    Koons Baltimore Ford

    Thanks for the review!


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  • Determined
    March 8, 2017

    After completing research online; I was determined on the type of vehicle I wanted. Derek was very persistent on getting what I wanted with the he...

    Koons Baltimore Ford

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    After completing research online; I was determined on the type of vehicle I wanted. Derek was very persistent on getting what I wanted with the help of Raymond. I have purchased a vehicle from Koons before with a great experience; came back to receive the same. Any concerns I had... Derek was on top of it to make sure it was done. Koons have my business as always.

    Does recommend this dealer
    Koons Baltimore Ford

    Thanks for the review!


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  • Focus RS
    February 24, 2017

    Outstanding service from Derek. Transaction was smooth, direct to the point. He was able to assist me my questions and leverage my trade in value.

    Koons Baltimore Ford

    Thanks for the review!


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    Outstanding service from Derek. Transaction was smooth, direct to the point. He was able to assist me my questions and leverage my trade in value.

    Does recommend this dealer
    Koons Baltimore Ford

    Thanks for the review!


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