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Reviews

Average Ratings

4.9
Average based on 138 reviews.
  • Outstanding Customer Service from Sales & Service

    I have been customer of the dealership at this location since 1990 and have always been pleased with the expertise, professionalism and performanc...

    Dealer Response

    William, thank you for taking the time to write this review. We always enjoy hearing back from customers, and it is great that we have been able t...


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    I have been customer of the dealership at this location since 1990 and have always been pleased with the expertise, professionalism and performance of the sales and service staffs.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    William, thank you for taking the time to write this review. We always enjoy hearing back from customers, and it is great that we have been able to earn your trust in regards to vehicle services and needs. We thank you for your loyalty and for the kind words regarding our staff. Please give us a call with any questions, and we will see you next time! Doug Stanley | General Manager


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  • Great service and dealership

    Overall experience with leasing a new vehicle (w/ Brent Buttrey) was handled well and very professionally.

    Dealer Response

    Rick, I am pleased to hear that Brent was able to provide you with such a memorable and pleasant experience. If you have any further needs, do no...


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    Overall experience with leasing a new vehicle (w/ Brent Buttrey) was handled well and very professionally.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    Rick, I am pleased to hear that Brent was able to provide you with such a memorable and pleasant experience. If you have any further needs, do not hesitate to come back to see us. Regards, Mellanie Wheeler- Centralized BDC Supervisor, mwheeler@prestigeautomotive.com


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  • Prestige Cadillac

    Your customer service is superb! I needed an oil change, your staff is very courteous, they make me feel comfortable, they are efficient and I can...

    Dealer Response

    PG, thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with excellent s...


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    Your customer service is superb! I needed an oil change, your staff is very courteous, they make me feel comfortable, they are efficient and I cannot say enough good things about your service department. Each and every time I come in the experience is STELLAR! Keep up the excellent work~ Kudos to your employees and to the management staff for making sure the customers feel valued!!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    PG, thank you so much for taking the time to provide such great feedback. Our primary focus is to provide each and every customer with excellent service. We work very hard to provide our valued customers with superb and courteous customer service and it's good to hear that our team was able to show you what Prestige Cadillac is all about. Don't hesitate to reach out if you have any further questions or needs. Best Regards, Doug Stanley | General Manager


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  • Great cars and salesman

    John was excellent salesman made sure we got everything we wanted at the right price.

    Dealer Response

    Eman, we appreciate you taking time to leave us a great review! We are pleased to hear John did a great job in assisting you in your purchase. If ...


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    John was excellent salesman made sure we got everything we wanted at the right price.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Eman, we appreciate you taking time to leave us a great review! We are pleased to hear John did a great job in assisting you in your purchase. If there is anything else we can do for you please don't hesitate to give us a call! Best, Doug Stanley | General Manager


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  • Great service and friendly staff

    The staff provides good service and they are friendly. I personally recommend this dealership for a new purchase. service and repairs.

    Dealer Response

    Darryl, it is wonderful to hear that our staff at Prestige Cadillac was able to provide you with a great experience! We really appreciate this fee...


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    The staff provides good service and they are friendly. I personally recommend this dealership for a new purchase. service and repairs.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Darryl, it is wonderful to hear that our staff at Prestige Cadillac was able to provide you with a great experience! We really appreciate this feedback and we will share it with them. Thank you and if you have any questions about the work that was done please feel free to contact us. Best, Doug Stanley | General Manager


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  • Professional Sales and Service

    This is the 2nd Cadillac that I've purchased from Rinke/Prestige. Although I live much closer to a dealership in Novi, I come to Prestige due to t...

    Dealer Response

    Donna, thank you for sharing this great feedback with us. We feel our service department is what makes Prestige Cadillac special. Reviews like you...


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    This is the 2nd Cadillac that I've purchased from Rinke/Prestige. Although I live much closer to a dealership in Novi, I come to Prestige due to the quality experience. At the other dealership I had to take my car in at least a dozen times due to the same quality issue. At Prestige, my low tire pressure issue was resolved swiftly because the Service department representative Brent listened any conveyed the problem to technicians without incident. Prestige is my dealership of choice.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Donna, thank you for sharing this great feedback with us. We feel our service department is what makes Prestige Cadillac special. Reviews like yours help us to make sure that we're meeting the needs of our customers and we're glad to hear that you were pleased with your visit with Brent. We look forward to seeing you for your next service appointment! Best, Doug Stanley | General Manager


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  • Great buying experience.

    Clarice Russell and Laura were wonderful to work with. I enjoyed the whole experience, from ordering my 2016 ELR to getting in it and driving away!

    Dealer Response

    Edvard, thank you for leaving us this review. We are very happy to hear that Clarice could help get you set up with the perfect new ELR for you. I...


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    Clarice Russell and Laura were wonderful to work with. I enjoyed the whole experience, from ordering my 2016 ELR to getting in it and driving away!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Edvard, thank you for leaving us this review. We are very happy to hear that Clarice could help get you set up with the perfect new ELR for you. If there is anything more we can do for you please feel free to come back and see us any time! Take care. Best, Doug Stanley | General Manager


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  • Great Service

    It was extremely easy to schedule a service appointment on line. The staff at the service center were friendly and helpful. The waiting area was...

    Dealer Response

    Gary, thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfor...


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    It was extremely easy to schedule a service appointment on line. The staff at the service center were friendly and helpful. The waiting area was pleasant and the work was done in a timely fashion.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Gary, thank you for visiting our service department and for leaving the kind words. We plan to continue giving great customer service and a comfortable place for all our guests during their stay at our dealership. Best, Doug Stanley | General Manager


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  • Great Service

    Service Advisor Julius Huff was very helpful and knowledgeable of my vehicle. Handled everything that needed to be done under warrenty,took the wo...

    Dealer Response

    Michael, thank you for the awesome feedback! You're right, Julius is an excellent service advisor and we appreciate all he does for us! We're very...


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    Service Advisor Julius Huff was very helpful and knowledgeable of my vehicle. Handled everything that needed to be done under warrenty,took the worry away for my wife. Great asset to Prestige!! Thank-you ,and will recommend this dealership. Mike G.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Michael, thank you for the awesome feedback! You're right, Julius is an excellent service advisor and we appreciate all he does for us! We're very happy to hear that he was there to provide you with great service. We thank you again and be sure to like our page to catch the latest service specials! Kind regards, Doug Stanley | General Manager


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  • Clean dealership. Great service

    Bill was more than attentive to my issues and in fact test drove my car to better understand my issues

    Dealer Response

    Hi Melinda and thank you for this great review! We're very happy to hear that Bill was there to help you and treated you with the customer service...


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    Bill was more than attentive to my issues and in fact test drove my car to better understand my issues

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?
    Dealer Response

    Hi Melinda and thank you for this great review! We're very happy to hear that Bill was there to help you and treated you with the customer service we know you deserve. We hope that this experience encourages you to return to us for any future auto needs and we thank you again for your business. Sincerely, Doug Stanley | General Manager


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