Sterling Heights Chrysler Dodge Jeep RAM

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Reviews

Average Ratings

2.5
115 lifetime reviews.
  • Alix Barone

    5 star sales service from Alix Barone, sales rep. Price agreed to before final paper work did not change at close out of sale a week latter. Very ...


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    5 star sales service from Alix Barone, sales rep. Price agreed to before final paper work did not change at close out of sale a week latter. Very knowledgeable on product lines and tries to get best price for the car you want. Never felt pressured and she was very courteous.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Recall

    After I was sent a recall for my vehicle that included quite a few Chrysler vehicles, I called service to see if I could bring my car in. Disappoi...


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    After I was sent a recall for my vehicle that included quite a few Chrysler vehicles, I called service to see if I could bring my car in. Disappointed to hear that i had to wait until they ordered parts and THEN be given an appointment, which would take a few days. As a Mopar employee, I expected them to have the recalled parts already in stock to avoid this problem Called a nearby dealership and had no problem.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Damage to my car

    Hi so i took my 2016 challenger srt to get the seat fix after waiting for 3months for dealer to get everything in stock i drop my car off after co...


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    Hi so i took my 2016 challenger srt to get the seat fix after waiting for 3months for dealer to get everything in stock i drop my car off after couple hrs i get phone call saying its not covered under warrenty i said why not its new car and i was told 3months ago it was so he said will call me back well later that day they call say its all fixed and ready for pick up. When i pick my car up i notice there is damage to the side looks like when they took the Seat out and reinstall in they hit the quaterpanel now i have a dent in my car thanks alot

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Terrible customer service

    I spoke with Tom Ellis today who was maybe the most RUDE and ARROGANT person I have ever spoke with. He continued to talk over me for 20 seconds ...


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    I spoke with Tom Ellis today who was maybe the most RUDE and ARROGANT person I have ever spoke with. He continued to talk over me for 20 seconds and was extremely unprofessional. I have never had a bad experience at this dealership before and I will not be returning. If he treats people with such disrespect, they will be losing more customers. I have leased 4 cars and trucks from this dealership before and I am very disappointed!

    Does not recommend this dealer
    Shopped for a new car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Quick sell and they're done with you!

    The absolute worst customer service I've ever experianced. Pretty confident our car never went through and actual inspection, it wasn't done the n...


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    The absolute worst customer service I've ever experianced. Pretty confident our car never went through and actual inspection, it wasn't done the night we first went to look at it and then 1 hour later they said it was done and ready to buy. They just rushed the car off the lot because they knew we were interested! Refuses to pay for repairs that should have been found HAD an inspection been done!! Says our warranty won't even cover it. Refuses to take phone calls, has texted instead (how professional), deleted my negative feedback off their Facebook page. This place is a joke, take your business else where!

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    3 people out of 3 found this review helpful. Did you?

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  • Alix Barone

    5 star sales service from Alix Barone, sales rep. Price agreed to before final paper work did not change at close out of sale a week latter. Very ...


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    5 star sales service from Alix Barone, sales rep. Price agreed to before final paper work did not change at close out of sale a week latter. Very knowledgeable on product lines and tries to get best price for the car you want. Never felt pressured and she was very courteous.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • poor customer service

    We purchased a used car. I knew it would not be perfect as it was used but it seems they did not clean it out at all. The gas tank was on empty an...


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    We purchased a used car. I knew it would not be perfect as it was used but it seems they did not clean it out at all. The gas tank was on empty and it is need of an oil change. I personally feel when someone is spending that much on a vehicle they should not have to pray they make it to a gas station and get an oil change the same day they make there purchase. I would not recommend this dealership and we will defiantly be looking elsewhere when purchasing our second car.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
    1 people out of 1 found this review helpful. Did you?

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  • Always friendly and fast!

    I love coming here for a quick fix, oil change, or whatever my car needs! So friendly and fast. Always giving a fair price and helping with how to...


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    I love coming here for a quick fix, oil change, or whatever my car needs! So friendly and fast. Always giving a fair price and helping with how to keep my car running smoothly! If you want to enjoy your service experience I would highly recommend checking out this Dodge dealership!!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • was looking for a cummings powered vehicle i

    I have not heard anything as of today on whether or not they ever found a Cummings powered vehicle


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    I have not heard anything as of today on whether or not they ever found a Cummings powered vehicle

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Terrible Service Department

    I've tried to go here a couple of times. Each time I walk in their bay is empty but I have to make an appointment for later (usually two weeks) be...


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    I've tried to go here a couple of times. Each time I walk in their bay is empty but I have to make an appointment for later (usually two weeks) because they dont have time or parts to help me. Once it was for a rear brake caliper / rotor replacement plus an oil change. Couldnt see me, had to come back two weeks later. I said no thanks. Next time, I need a tire replaced because the TPMS fell into the tire while I was driving down the highway. Nope, they say their parts department is closed because they are doing inventory. Come back in two weeks. Nope, I say. I'll take my business elsewhere. 2009 Jeep, 35k miles, and the TPMS is broken on at least 3 wheels. Nice.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
    1 people out of 1 found this review helpful. Did you?

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