Sterling Heights Chrysler Dodge Jeep RAM

New 888-270-3126 Dealer Website
Used 888-246-5291 Email Dealer
Service 877-231-3533

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Reviews

Average Ratings

4.7
Average based on 112 reviews.
  • No pressure; quality service!

    I just purchased a used vehicle from Sterling Heights Dodge Chrysler Jeep Ram and I applaud the great assistance from their sales staff. I felt I...


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    I just purchased a used vehicle from Sterling Heights Dodge Chrysler Jeep Ram and I applaud the great assistance from their sales staff. I felt I received quality service, advice and guidance from our sales person, and no pressure on top of that! I would definitely purchase another vehicle from this sales person/facility.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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  • Quick sell and they're done with you!

    The absolute worst customer service I've ever experianced. Pretty confident our car never went through and actual inspection, it wasn't done the n...


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    The absolute worst customer service I've ever experianced. Pretty confident our car never went through and actual inspection, it wasn't done the night we first went to look at it and then 1 hour later they said it was done and ready to buy. They just rushed the car off the lot because they knew we were interested! Refuses to pay for repairs that should have been found HAD an inspection been done!! Says our warranty won't even cover it. Refuses to take phone calls, has texted instead (how professional), deleted my negative feedback off their Facebook page. This place is a joke, take your business else where!

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Alix Barone

    5 star sales service from Alix Barone, sales rep. Price agreed to before final paper work did not change at close out of sale a week latter. Very ...


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    5 star sales service from Alix Barone, sales rep. Price agreed to before final paper work did not change at close out of sale a week latter. Very knowledgeable on product lines and tries to get best price for the car you want. Never felt pressured and she was very courteous.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Alix Barone

    5 star sales service from Alix Barone, sales rep. Price agreed to before final paper work did not change at close out of sale a week latter. Very ...


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    5 star sales service from Alix Barone, sales rep. Price agreed to before final paper work did not change at close out of sale a week latter. Very knowledgeable on product lines and tries to get best price for the car you want. Never felt pressured and she was very courteous.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • poor customer service

    We purchased a used car. I knew it would not be perfect as it was used but it seems they did not clean it out at all. The gas tank was on empty an...


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    We purchased a used car. I knew it would not be perfect as it was used but it seems they did not clean it out at all. The gas tank was on empty and it is need of an oil change. I personally feel when someone is spending that much on a vehicle they should not have to pray they make it to a gas station and get an oil change the same day they make there purchase. I would not recommend this dealership and we will defiantly be looking elsewhere when purchasing our second car.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Always friendly and fast!

    I love coming here for a quick fix, oil change, or whatever my car needs! So friendly and fast. Always giving a fair price and helping with how to...


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    I love coming here for a quick fix, oil change, or whatever my car needs! So friendly and fast. Always giving a fair price and helping with how to keep my car running smoothly! If you want to enjoy your service experience I would highly recommend checking out this Dodge dealership!!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • was looking for a cummings powered vehicle i

    I have not heard anything as of today on whether or not they ever found a Cummings powered vehicle


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    I have not heard anything as of today on whether or not they ever found a Cummings powered vehicle

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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  • Terrible Service Department

    I've tried to go here a couple of times. Each time I walk in their bay is empty but I have to make an appointment for later (usually two weeks) be...


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    I've tried to go here a couple of times. Each time I walk in their bay is empty but I have to make an appointment for later (usually two weeks) because they dont have time or parts to help me. Once it was for a rear brake caliper / rotor replacement plus an oil change. Couldnt see me, had to come back two weeks later. I said no thanks. Next time, I need a tire replaced because the TPMS fell into the tire while I was driving down the highway. Nope, they say their parts department is closed because they are doing inventory. Come back in two weeks. Nope, I say. I'll take my business elsewhere. 2009 Jeep, 35k miles, and the TPMS is broken on at least 3 wheels. Nice.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Great Experience

    Patrick Moseley helped me with my decision of leasing 2016 Jeep Cherokee, made the experience a nice one through out the process, and even after, ...


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    Patrick Moseley helped me with my decision of leasing 2016 Jeep Cherokee, made the experience a nice one through out the process, and even after, as he welcomes any questions about the car, and he is so caring about the people that he knows, even in service time, he will find the time to check with you on the car and any concerns. definitely I will recommend and get my future cars from the same dealership.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Untrustworthy

    Brought my Jeep Liberty in for recall work. Service Rep informed me the front and rear axle fluids needed to be replaced. I asked if they had actu...


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    Brought my Jeep Liberty in for recall work. Service Rep informed me the front and rear axle fluids needed to be replaced. I asked if they had actually checked the fluids? Rep said "Yes, they are dirty." I declined the service and returned to my lube shop afterwards, who had just changed the front/rear axle fluids 1000 miles prior. I was shown pristine oil samples from both axles. I went back to the dealership and informed the owner of what had just happened. I was told to leave and was promptly shown the door.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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