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Reviews

Average Ratings

2.0
13 lifetime reviews.
  • Scheduled service

    A completely unsatisfactory experience. I brought my car in for it's 10,000 mile service. I made a 10:45 am appointment. I had the professionalis...


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    A completely unsatisfactory experience. I brought my car in for it's 10,000 mile service. I made a 10:45 am appointment. I had the professionalism to insure I was on time for my appointment. Toyota on the other hand told me that there were many other people in front of me and it would be a 2 hour wait; this was unacceptable so I rescheduled for the next week at 8am. I arrived 5 minutes early for my appointment and Toyota opened their doors 5 minutes late. There were 12 of us waiting, with no organization on Toyota's part as to who had an appointment or what time their appointment was. It took about an hour to get to my car then another 40 minutes to complete the job. A total of 1 hour and 40 minutes for an oil change and tire rotation.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • Selling cars that have mechanical issues

    Selling cars that have mechanical issues after 1,000 miles. I bought a used car from them on MLK Day (which I may add that they were understaffe...


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    Selling cars that have mechanical issues after 1,000 miles. I bought a used car from them on MLK Day (which I may add that they were understaffed for and we waited 5 hours to get anything done) and of course it was too old to have a warranty, I get it. But it was supposed to have everything up to standards. I didn't receive a full take of gas and the detailer missed the hood. They didn't have the courtesy to negotiate the price in the slightest. It drove well for a few weeks until I took it for a longer trip down to southern California. After 4 hours of driving the check engine light came on and the engine wouldn't go past 3.5k rpms and when it would come close to it would go all the way down to 500 rpms. My mechanic checked it out and it has a sensor that is bad and a spark plug wasn't even attached properly (we were able to hand screw it loose). This Toyota said no warranty, so it's my problem. They said they wouldn't want to sell cars with issues so they don't get bad reviews, well you sold a car with issues so you earn this bad review.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Awful customer service

    My truck broke down in Vacaville and I thought I had no choice but to take it to this dealership for service. If I had known how awful the servic...


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    My truck broke down in Vacaville and I thought I had no choice but to take it to this dealership for service. If I had known how awful the service would be or that there was another dealership close by I would've went to the other one. If I had to choose between coasting into Vacaville Toyota or towing my truck somewhere else I would choose the tow. The attitude of the service staff was extremely disappointing some of them are extremely rude and condescending.

    Does not recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Avoid warrenties

    Don't waste your money on their warrenties. They will find a way to get out of them.


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    Don't waste your money on their warrenties. They will find a way to get out of them.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Toyota of Vacaville is a 10.....

    My service advisor Jennifer Simmons is GREAT at her job!!! Without her I don't think I would have received the level of service that I did. She wa...


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    My service advisor Jennifer Simmons is GREAT at her job!!! Without her I don't think I would have received the level of service that I did. She was instrumental in getting the previous dealership (Lithia Toyota) to do the repairs that needed to get done in order to pass smog as well as Lithia paying for the repairs. I will be forever greatful for all of her help. Toyota of Vacaville is the BEST.... THANK YOU JENNIFER!!

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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  • Non-pushy sales!

    I came in with my wife to look at a Prius C. My salesman Chris was amazing. He answered all of my questions, showed me a few different options, an...


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    I came in with my wife to look at a Prius C. My salesman Chris was amazing. He answered all of my questions, showed me a few different options, and best of all he wasn't pushy! He let us take the time to decide what would be best for us. I've been in for service and they take care of me all the time. They're quick, explain everything, and don't try to rip me off. I'll continue to come back.

    Does recommend this dealer
    Shopped for a new car
    Came in for service or repair
    Did make a purchase
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  • Don't waste your time with Toyota Vacaville

    Had a deal all set to go over the phone after hours of back and forth and then was told it wasn't valid unless I got there that day. Since it was ...


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    Had a deal all set to go over the phone after hours of back and forth and then was told it wasn't valid unless I got there that day. Since it was late afternoon by then and I live more than 2 hours away I needed to come in the following day. That was unacceptable for some reason. Even offered to leave a deposit via CC. Very rude sales manager. Went to another dealership and bought for the same deal only with very friendly service and no games. Problem is these guys continue to harass me trying to sell me a car even after they voided our deal. Lots of time wasting games and promises they don't keep.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Unethical Breach of Contract By Dealer

    We had a horrible experience with Toyota of Vacaville. We had accepted an offer and put down a $500 deposit on a Toyota Sienne SE. It was coming f...


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    We had a horrible experience with Toyota of Vacaville. We had accepted an offer and put down a $500 deposit on a Toyota Sienne SE. It was coming from another lot so we had to wait and pick it up the next day. As we were approaching the car lot after rearranging our schedule to make a 1 hour drive from El Dorado Hills, we received a call stating that the car was no longer available and that they sold it to someone else. In case you don't realize - this is a breach of contract. Not only is that unethical, it is also illegal. Yet, I don't have the time or money to spend on a lawyer to sue them for a car that was rightfully and contractually mine. My only recourse are these review websites. Be wary of these people. It's sickening what they did - and how seemingly easy it was for them to completely disregard a contract. It seemed as if it was common practice there and nothing new to them. Anyone willing to do that has no conscience and is not to be trusted.

    Does not recommend this dealer
    Shopped for a new car
    Did not make a purchase
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  • Toyota of Vacaville

    After doing much research, we settled on this dealership because they had 2 colors we were considering and wanted to view the car in & out. Staff ...


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    After doing much research, we settled on this dealership because they had 2 colors we were considering and wanted to view the car in & out. Staff was pleasant, no pressure to buy. They were interested in making a sale; unlike a dealership in our local area. They matched the price of another dealership and the sale was made. There was no pressure from the sales staff and manager. The finance manager was upfront on all contract figures and explained all questions we asked. No pressure there either. Kudos to the dealership. We would go back again.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Easy Deal

    I recently purchased a new Tundra Crewmax using the internet sales at Toyota of Vacaville. It was one of the easiest purchases I have ever made an...


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    I recently purchased a new Tundra Crewmax using the internet sales at Toyota of Vacaville. It was one of the easiest purchases I have ever made and I got a great price on the truck - beating a dealership using the Costco Auto Program. Vacaville was very quick to respond to my initial inquiry and they were great with follow up questions.

    Does recommend this dealer
    Shopped for a new car
    Shopped for a used car
    Did make a purchase
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