Koons Ford Lincoln of Annapolis

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Reviews

Average Ratings

4.8
287 lifetime reviews.
  • Service at Koons of Annapolis

    My service advisor made sure the work was done and ready to go in advance of my deadline. The truck was also washed. Nice! We also bought two F-15...

    Dealer Response

    George, it is great to read such wonderful comments about your recent experience with us! Please let us know if there is ever anything else we can...


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    My service advisor made sure the work was done and ready to go in advance of my deadline. The truck was also washed. Nice! We also bought two F-150 trucks from Koons Ford and have always been happy with the experience.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

    George, it is great to read such wonderful comments about your recent experience with us! Please let us know if there is ever anything else we can do for you! Safe travels!


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  • Service at Koons ford of Annapolis

    Service was done in a timely matter. Employees were friendly too.


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    Service was done in a timely matter. Employees were friendly too.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Great Experience

    We had a great experience. The sales team at Koons Ford worked closely with us to make sure we found the right vehicle at the right price within ...


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    We had a great experience. The sales team at Koons Ford worked closely with us to make sure we found the right vehicle at the right price within our rather tight budget. The car buying process is always stressful, but Koons Ford really went out of their way to ease our worries and to simplify the process. This was honestly the fastest buying experience we've ever had. We highly recommend this team. We look forward to working with them again in the future.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Koons Ford Annapolis

    Mike Teas in Service is the best. Don't ever let him leave! Purchased my vehicle 2 years ago from Koons Ford Annapolis.

    Dealer Response

    We really appreciate your feedback! We hope to be of service to you again! Take care!


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    Mike Teas in Service is the best. Don't ever let him leave! Purchased my vehicle 2 years ago from Koons Ford Annapolis.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We really appreciate your feedback! We hope to be of service to you again! Take care!


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  • Ford Fusion 2017

    With so many functions on my new Ford Fusion I may need to meet with a sales representative again for a hands-on review of the systems.


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    With so many functions on my new Ford Fusion I may need to meet with a sales representative again for a hands-on review of the systems.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Internet sales service isn't good

    Emailed about a car online that we saw. Got a "canned" reply to which the email address was legitimate so we responded with a question....no resp...

    Dealer Response

    Thanks for reaching out to us, Paul. We are disappointed to learn about the situation you have described. We would appreciate the chance to try an...


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    Emailed about a car online that we saw. Got a "canned" reply to which the email address was legitimate so we responded with a question....no response. Next day emailed again with same question. No response. Not good if you're trying to sell a car.. Very poor

    Does not recommend this dealer
    Shopped for a used car
    Did not make a purchase
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    Dealer Response

    Thanks for reaching out to us, Paul. We are disappointed to learn about the situation you have described. We would appreciate the chance to try and make this up to you. Please give us a call at (410) 224-2100 so we can help you find the right vehicle that is perfect for you. Your comments play a key role in the success of our business so we hope to speak with you soon.


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  • Love Koon Ford Lincoln of Annapolis

    Our salesperson, Kayla Armstrong was so professional and very helpful in helping us decide which vehicle met our needs and expectations! We absolu...


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    Our salesperson, Kayla Armstrong was so professional and very helpful in helping us decide which vehicle met our needs and expectations! We absolutely love our 2017 Ford Explorer XLT! We will be returning sometime in the near future to purchase a new car for my wife!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Review

    Experience was great. Service was fast. Employees were nice and courteous.


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    Experience was great. Service was fast. Employees were nice and courteous.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
    0 people out of 0 found this review helpful. Did you?

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  • Ford Fusion Service

    I brought my car in for an issue with the SYNC system and an oil change. They got the oil change done quickly but had trouble getting the right p...

    Dealer Response

    Your satisfaction means a lot to us, and we truly appreciate you choosing Koons Ford Of Annapolis Inc. for all of your automotive needs. Please do...


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    I brought my car in for an issue with the SYNC system and an oil change. They got the oil change done quickly but had trouble getting the right part form Ford for fix the SYNC. Vince told me I could pick my car up and drive it and he would let me know when the part got it, that way they didn't have it for days. the part came in two days later and I dropped the car off and it was done in no time. great communication and awesome customer service. Thanks again.

    Does recommend this dealer
    Came in for service or repair
    Did not make a purchase
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    Dealer Response

    Your satisfaction means a lot to us, and we truly appreciate you choosing Koons Ford Of Annapolis Inc. for all of your automotive needs. Please don't hesitate to call if you'd like further assistance.


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  • Quality service at it's best!

    It is always a pleasure to have my vehicles serviced at Koons Ford Annapolis! The service advisors are always so polite and accommodating. They ge...

    Dealer Response

    We set high expectations for ourselves so it?s gratifying to hear you had a great experience with us, Duane. If you have any additional needs or q...


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    It is always a pleasure to have my vehicles serviced at Koons Ford Annapolis! The service advisors are always so polite and accommodating. They get you in and out quickly and the work is always performed correctly. I wouldn't want to take my Fords anywhere else!

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We set high expectations for ourselves so it?s gratifying to hear you had a great experience with us, Duane. If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!


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