Koons Annapolis Toyota

Reviews

Average Ratings

4.8
119 lifetime reviews.
  • Linda from Annapolis

    Usually, I don't bother doing reviews on car dealerships because I hate it when my car breaks down. Not only does it cost me money but it is also ...

    Dealer Response

    Thanks for the review!


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    Usually, I don't bother doing reviews on car dealerships because I hate it when my car breaks down. Not only does it cost me money but it is also an inconvenience. I've done business with Koons Annapolis Toyota for many, many years. I have purchased new cars; serviced at least four toyotas; had body work done; and have bought various parts and supplies. To say I have been a loyal Koons customer is an understatement. But until this day, I have never written a review. First and foremost I must commend the management Koons Annapolis Toyota for hiring outstanding Service Department personnel. Regardless of their role in the Service Department, each and every person works as a Team Member. They are enthusiastic, knowledgeable, professional, friendly, thorough, and exceptionally professional. Whether it is a simple oil change, an emissions problem, engine issues, or tire repair and replacement, everyone at Koons Service goes above and beyond to make sure our two Toyota vehicles are safe and reliable. They have done such a great job maintaining our cars, a Camry and a Tacoma, that my husband and daughter will be safe driving the aforementioned vehicles. As testament to the care these vehicles receive from their Koons Service Team, the Camry has more than 435,638 miles on it and is still going strong and the Tacoma has more than 120,000 miles and is just great. Kudos go to the Service Team Members who have worked diligently to take of our Toyota vehicles, thus taking care of my family. These individuals are: Richard Souder, Service Manager; Kevin Biggam, Assistant Service Manager; and Dan Chialastri, Service Technician. Koons is lucky to have each of these professionalism its employ. If I have missed anyone who works on our cars, thank you so much for all you do. One person at Koons who has put up with me for years, but has never given up on helping me is Barbara Perez. She is awesome as well as ithe best Customer Service professional with whom I have ever had the opportunity to bother. Thank you, Koons Annapolis Toyota , for fixing our vehicles and never saying that "it can't be done". I appreciate all you have done over these many years to keep my family safe on the roads.

    Does recommend this dealer
    Came in for service or repair
    Did make a purchase
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  • 4RUNNER

    This place was hands down the best place to purchase a car. We will definitely return for a second purchase. Ramon takes his customers serious and...


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    This place was hands down the best place to purchase a car. We will definitely return for a second purchase. Ramon takes his customers serious and is very loyal. 5 STARS!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • New Car

    Thank you Koons Annapolis for a great team. Product Specialist Ramon Garcia helped me chose the right car I need. Very friendly and accommodating...


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    Thank you Koons Annapolis for a great team. Product Specialist Ramon Garcia helped me chose the right car I need. Very friendly and accommodating. No pressure at all. Finance Mgr Alex Sandoval guided me through the most practical deal. 2018 RAV 4 was ready and delivered on time. Really great team. Thanks again guys.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great used car shopping experience!

    Got a good deal on a nice used Sienna. Working with Herman Dubick was smooth and pressure free. Excellent overall experience!


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    Got a good deal on a nice used Sienna. Working with Herman Dubick was smooth and pressure free. Excellent overall experience!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Impressed once again

    Koons Toyota in Annapolis has proven to us once again that they provide great cars at competitive prices. We researched the car we wanted. Koons h...


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    Koons Toyota in Annapolis has proven to us once again that they provide great cars at competitive prices. We researched the car we wanted. Koons had a newer model for less money & less miles. The Used Car manager, Dennis Weaver, along with sales representative, Rich Gallena, provided personal, non pushy professional service. Even after I purchase my dream car, they showed commitment to being sure I was totally satisfied. I’m grateful for the quality and dedication of Koons staff, it’s a significant factor in why we have purchased our cars at Koons Toyota for 30 years!

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • Worth the drive

    My salesman, Will Gable was very polite and knowledgeable. Koons of Annapolis worked hard to give me a good deal, they actually sent a driver to ...

    Dealer Response

    Thanks for the review!


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    My salesman, Will Gable was very polite and knowledgeable. Koons of Annapolis worked hard to give me a good deal, they actually sent a driver to bring me to the dealership after I was stranded at a competitor's dealership! It was an exhausting day but they were very helpful and made the process as smooth as possible.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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    Dealer Response

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  • Great experience at Koons Toyota!

    I was in the market for a used Suburban. Drove by the dealership to look closer at the vehicle and had a great experience dealing with Chris Zook....


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    I was in the market for a used Suburban. Drove by the dealership to look closer at the vehicle and had a great experience dealing with Chris Zook. Chris made the process pain free. Latoya in finance was friendly and honest. Thanks for making my car purchasing easy. Koons Toyota in Annapolis will get my business in the future.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • 2018 Camry XLE

    My Product Specialist, Emanual Persaud, did an outstanding job by listening to my needs and working to get what I wanted for my new car. He was t...


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    My Product Specialist, Emanual Persaud, did an outstanding job by listening to my needs and working to get what I wanted for my new car. He was thorough, professional and patient throughout the entire buying process by keeping me informed of the various steps involved. I will definitely refer my friends and family to him, should they want a new Toyota. The Business Manager, Alex Sandoval, worked to get the best deal for financing my new vehicle. We discussed in detail what the various options entailed and whether they would be beneficial. Overall, everyone at the dealership made my buying experience truly exceptional!

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Great experience

    Great dealership. Moe Bahamindez was a great salesman and he got me the car I wanted. I would absolutely recommend Koons and Moe.


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    Great dealership. Moe Bahamindez was a great salesman and he got me the car I wanted. I would absolutely recommend Koons and Moe.

    Does recommend this dealer
    Shopped for a used car
    Did make a purchase
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  • RAMON GARCIA, Product Specialist (Dealer)

    Ramon Garcia is an EXCELLENT DEALER. Me & my wife was really empress of how he entertains us in comparison of what we experienced in other TOYOTA ...


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    Ramon Garcia is an EXCELLENT DEALER. Me & my wife was really empress of how he entertains us in comparison of what we experienced in other TOYOTA DEALER in LAUREL, MD, that we end up in buying our TOYOTA HIGH LANDER here in Annapolis. For sure we will recommend Toyota of Annapolis to our family & friends & most especially to RAMON GARCIA & ALEX SANDOVAL as well . Thank you Guys for this nice experience we have in buying our HIGH LANDER. For sure we'll be back to you here in Annapolis Toyota for our next car.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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