Jeff Wyler Florence Buick GMC

Reviews

Average Ratings

4.6
498 lifetime reviews. Includes reviews of Jeff Wyler Florence Buick GMC from DealerRater.com
  • Recently purchased a Buick vehicle from JW in Florence Ky
    July 25, 2017

    Recently purchased a vehicle from Jeff Wyler in Florence Ky . The purchase was smooth and seamless. The employee's and Sales Rep. (Dave Osborne) w...


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    Recently purchased a vehicle from Jeff Wyler in Florence Ky . The purchase was smooth and seamless. The employee's and Sales Rep. (Dave Osborne) were courteous and easy to work with. I would recommend this dealership to others. As well as purchase another vehicle from this dealer and Sale Rep.

    Does recommend this dealer

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  • Recent purchase
    July 20, 2017

    Recently purchased a vehicle from Jeff Wyler in Florence Ky . The purchase was smooth and seamless. The employee were courteous and easy to wor...


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    Recently purchased a vehicle from Jeff Wyler in Florence Ky . The purchase was smooth and seamless. The employee were courteous and easy to work with. I would recommend this dealership to others

    Does recommend this dealer

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  • GREAT EXPERIENCE!
    July 19, 2017

    Had a great experience with Jay and Brad leasing my 2017 Terrain yesterday. I'd highly recommend them to everyone looking to lease or purchase a v...


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    Had a great experience with Jay and Brad leasing my 2017 Terrain yesterday. I'd highly recommend them to everyone looking to lease or purchase a vehicle!

    Does recommend this dealer

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  • Jeff Wyler Florence GMC earned our respect.
    July 18, 2017

    Jeff Wyler Florence GMC earned our respect....


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    Jeff Wyler Florence GMC earned our respect....

    Does recommend this dealer

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  • Jeff Wyler Florence GMC earned our respect

    Well it's that time again, Wife and I looking for a new SUV at Jeff Wyler Florence GMC. Great job once again gang ! Love those folks at Jeff Wy...


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    Well it's that time again, Wife and I looking for a new SUV at Jeff Wyler Florence GMC. Great job once again gang ! Love those folks at Jeff Wyler. The wife and I fired up the computer, our first stop -- Jeff Wyler Florence GMC. We begin looking up the vehicle we wanted, (word of advice- if you do this prior to your visit, it makes things go so much faster). We printed it, grabbed a shower and headed out the door to Jeff Wyler GMC. Now we both enjoy walking the lot even though we printed out one, because we just like to walk and see if there might be something else that appeals more… providing the budget allows it. (We had a 2 year old SUV, bought brand new from Jeff Wyler). We met up with a new Salesmen, introduced himself as Dave Osborne. (Our old friend was gone and one other had just retired). Dave Osborne wasted no time when we handed him the computer print-out. He told us to hang on and please help yourself to coffee and donuts or a snack while he finds the SUV from my print-out, just a moment or two later, Dave brought it up to the front door. It was the exact same SUV model and Stock number in my print out Dave came in, said let's do a walk through shall we. Dave covered everything on the new SUV from Transmission to tires to gear ratio. I mean he even covered what I call the junk stuff: On-Star, and XMradio. Dave knew his stuff and was well educated. He looked over our 2 year old trade in and asked a few questions and said lets go in to my desk. He pulled out his ink pen and went to work on our deal, wasting no time, about 20 minutes later Dave crunched the numbers and sent our first deal to the sales manager all under 30 minutes total! Dave Osborne was a great person whom we came to like quickly, he’s smart, well mannered, sharp and neatly dressed, (God bless him ...that long sleeve heavy shirt on a steamy hot day, WOW… better man than me, I couldn't do it). After looking over our trade in and budget we came to a deal that we all agreed upon, Dave started the paper work and after a short time Dave Osborne handed us off to the Loan officer, Terry Long, (a great friend of ours whom wrote our two previous deals). Terry was excited along with the wife and I, it had been a while and we had things to catch up on with Terry, he’s a wonderful person and friend. We got through the mile of paper work, shook hands and went outside to wait for the SUV while it was being detailed. Dave in that long sleeve shirt, steamy hot day, jumped right in to assist and complete the detailing. One thing that shocked the wife and I after all the years we have been dealing with Jeff Wyler Florence GMC , as Dave handed us the key to the New SUV, he introduced to us Jason Rebholz the General Sale Mgr., Jason shook our hands and talked with us thanking us for our business long term business. Never in all my years of buying vehicles anywhere, I mean never before --has a General Manager thanked me for my business or so much as smiled or shook my hand. The wife and I were totally shocked and in disbelief. This really impressed us right there, but when a General Manager shakes your hand and thanks you but going one step further …Jason was in no hurry to walk away, yeah that’s really impressive. The wife and I have decided that moving forward; we will stay with Jeff Wyler Florence GMC from now on. I’m done doing business with any other dealers. Jeff Wyler himself is such an interesting and wonderful person, he’s a great man…but the folks at Florence GMC have now gained a lifelong customer and they have well-earned our respect. Thank you Jeff Wyler, and thank you Florence GMC family… You guys Rock ! Dave Osborne, Terry Long, and Jason Rebholz. I want to extend a special thank you to the Florence GMC, site GM – Noah B. for sending me a personal message right from his desk asking us personally to stop in. We want to extend our special thanks to the Service dept; too, who treats my wife with respect.

    Does recommend this dealer
    Shopped for a new car
    Did make a purchase
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  • Recent GMC Yukon XL Purchase
    July 10, 2017

    Brandon Niehaus served our needs very well in trading in our old Yukon for a new Yukon XL. While he is still new to the position, he was very att...


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    Brandon Niehaus served our needs very well in trading in our old Yukon for a new Yukon XL. While he is still new to the position, he was very attentive and a great listener. We were able to agree to a deal that we were happy with. The professionalism of this sales staff was great and the Wyler Service Department at the GMC Florence Site is what keeps bringing us back.

    Does recommend this dealer

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  • Inconsistant messages
    July 6, 2017

    During the purchase of my GMC Acadia Denali I was informed loaner vehicles are offered by their service department. However, when ever trying to ...


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    During the purchase of my GMC Acadia Denali I was informed loaner vehicles are offered by their service department. However, when ever trying to schedule service for my vehicle which extends beyond the oil change I am always told an excuse as to why I can not get a vehicle. Today for example I was first told 1.) there are not any available at this time. After stating I was comfortable waiting to schedule my appointment a few weeks out I was informed 2.) she couldn't authorize scheduling a vehicle. After requesting someone who could I was informed 3.) there were no vehicles in the near term available for reservation. Please keep in mind I am not trying to just schedule an oil change. I asked for a 90K mile service package, tire rotation, spark plug replacement, inspection of all belts, oil change, and my air conditioner is not working so asked to have that reviewed and fixed. After getting no where I escalated again to a general manager and got voice mail. Finally, let me end on one more note. My wife refuses to speak to the Jeff Wyler GMC Florence service department because she does not feel respected and fairly treated. However, I suppose that should be a different review.

    Does not recommend this dealer
    Came in for service or repair

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  • Inconsistant Messages

    During the purchase of my GMC Acadia Denali I was informed loaner vehicles are offered by their service department. However, when ever trying to ...

    Dealer Response

    We are terribly sorry for the poor treatment you received from our service department. We have passed along your review to our Fixed Operations D...


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    During the purchase of my GMC Acadia Denali I was informed loaner vehicles are offered by their service department. However, when ever trying to schedule service for my vehicle which extends beyond the oil change I am always told an excuse as to why I can not get a vehicle. Today for example I was first told 1.) there are not any available at this time. After stating I was comfortable waiting to schedule my appointment a few weeks out I was informed 2.) she couldn't authorize scheduling a vehicle. After requesting someone who could I was informed 3.) there were no vehicles in the near term available for reservation. Please keep in mind I am not trying to just schedule an oil change. I asked for a 90K mile service package, tire rotation, spark plug replacement, inspection of all belts, oil change, and my air conditioner is not working so asked to have that reviewed and fixed. After getting no where I escalated again to a general manager and got voice mail. Finally, let me end on one more note. My wife refuses to speak to the Jeff Wyler GMC Florence service department because she does not feel respected and fairly treated.

    Does not recommend this dealer
    Came in for service or repair
    Did make a purchase
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    Dealer Response

    We are terribly sorry for the poor treatment you received from our service department. We have passed along your review to our Fixed Operations Director and he is going to look into the situation so we may take the appropriate action. Thank you for informing us of what happened.


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  • Mathew
    July 2, 2017

    Bought me a new 2017 gmc sierra. The service and the respect of Mathew and the other employees were great! Mathew was great help with the new purc...


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    Bought me a new 2017 gmc sierra. The service and the respect of Mathew and the other employees were great! Mathew was great help with the new purchase with no hassle at all. The experience was very satisfying and easy to deal with. I can't thank Mathew enough for the new sierra and the patience he had with us deciding and working a deal. Thanks again Mathew.

    Does recommend this dealer

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  • Very unhappy

    Unwilling to negotiate. Sent me an email hours after my purchase saying the vehicle's price had been lowered. The price that was in the email was ...

    Dealer Response

    We are very sorry for the confusion in the pricing of the vehicle. We have shared your review with the personnel at the dealership and we will do...


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    Unwilling to negotiate. Sent me an email hours after my purchase saying the vehicle's price had been lowered. The price that was in the email was lower than what I paid.

    Does not recommend this dealer
    Shopped for a used car
    Did make a purchase
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    Dealer Response

    We are very sorry for the confusion in the pricing of the vehicle. We have shared your review with the personnel at the dealership and we will do our best to correct our mistakes and make sure that it does not happen again. Thank you for sharing your experience.


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